I bought a van from Newmarket Mitsubishi, put a non refundable deposit down. There was no second key and so I asked Jordano (Sales rep) to call previous owners to inquire about it. His response - “They could not find the key and wasn’t likely to turn up”. The day I was scheduled to pick up the van, Steve (Financial Manager) called to say the van was not ready because it received a scratch. I went to the dealership to see scratch – Big dent in the sliding door along with scratches and the handle all scratched up as well. It was stated that they would fix any damages at their cost. At that time we learned that an extra key cost $200+ and we asked about some form of compensation. Stephano (GM) said he would speak with Jordano and they could come up with something. A loaner car was offered but they could not confirm make or model at the time so we stuck with our family loaner. (3 kids car seats). After a week the van was fixed and I arrived at the agreed time to complete the paperwork/final payment before pickup. Only Steve was there. No General Manager, No Sales Rep, No apology for the accident, the delay, extra travel and inconvenience. The car was not ready, as I had been told, I waited another half hour while they brought it into the parking lot and put plates on. They didn’t feel they needed to compensate us because they fixed the vehicle that they damaged. I didn’t think I was being unreasonable to ask for them to cover the cost of a second key. After many phone calls back and forth Stephano finally called me back. He finally agreed to pay for the second key, to only call back within an hour to say he called the previous owner and they have the second key, it will be mailed to me. I mentioned how I asked Jordano to call the previous owners before they damaged my vehicle which he said he did and was informed they did not have the key… but Stephano calls and the key magical appears. Newmarket Mitsubishi provided a very negative experience and accepted no accountability to fix it well. I am very unhappy!
Such an amazing and refreshing car purchasing experience. Never once felt pressured or harassed. Clean showroom. All Covid protocols were followed. Thank you Paulo, Jackie and Al for your wealth of information in helping us with our new car purchase.
Awful experience. Paolo talked up all the work they did/were going to do and it was just a lie. Promised fixes on vehicle before pickup were not carried out. After consulting the dealership of my concerns, they advised me it is no longer their problem and promptly hung up the phone. Scam artists
I highly recommend buying your next vehicle at New Market Mitsubishi. Great relaxed atmosphere with no pressure (even with covid) All safety procedures were followed and I felt very safe looking around and test driving my car. Al Budd was amazing to deal with , I love my new car. I will definitely be back.
I bought my Lancer here in 2016 from Paolo. He was amazing and so was the car. I had such a great experience I just went back to Paolo and upgraded to an RVR and had an AMAZING experience yet again. He is fantastic. He makes the process so easy, I didn't have to worry about a thing. I wouldn't buy a car anywhere else.
Paolo the sales manager helped my uncle and I find the right SUV at the price feasible for my uncle's budget. They are terrific here at newmarket Mitsubishi
just purchased my second vehicle a 2017 Hyundai from Newmarket Mits and Paolo. I had such a great experience again! Paolo and the team are always upfront and straight forward no BS. I visited a few other dealerships looking for used cars and I realized how great my first experience was so I went back and purchased a second car for my daughter. If you looking for a a straight forward experience with no games this is the place to come.
Al was very helpful during my search for a used car. Walked me through the options and made sure I was happily set up. Highly recommended!
WORST DEALERSHIP! They do not take COVID-19 seriously. They have no regulations whatsoever, no masks or gloves! I wouldn't be surprised if they don't clean their cars after people test drive. Worst of all one of their salesman, Paolo Deliberato, tried to scam us by showing me a different carfax that showed no major accident. However, after I checked the real carfax online with the car's serial number, there was a police reported major accident. Paolo act nice and considerate, but do not trust him!
Newmarket Mitsubishi and their staff are top notch! Excellent, friendly service and willing to go the extra mile for their customers! Shout out to Paulo, Mauro for their superb service and Arash on his superior attention to detail! Highly recommend buying your next vehicle at thos location!
I highly recommend this dealership. Ameen helped us finance a Mitsubishi Mirage and gave us a great deal on it. We had initially gone to another dealer in Markham, where the salesperson was inexperienced, gave us wrong information about the car, tried to scam us multiple times, and lied about the manufacturing location of the car. Ameen was honest with his knowledge and made sure to clarify any points he didn't know with his managers. He also went out of his way to get us additional accessories for the car, even when the pricing of the car was heavily discounted. The dealership also went out of their way in helping me prepare my car for import to the USA by helping me get the documents I needed for the borders (the initial dealer would not assist in this matter). All in all, I encourage anyone looking for a Mitsubishi car to come to this dealership and ask for Ameen.
My daughter and I bought a Mirage and dealt with Paola. Our family has previously purchased 2 other vehicles from Paola in the past and every time we have had excellent service. The warranty on the vehicles, 5 year road side assistance and overall quality are highly recommended. Oh, and no price haggling required, just asked for the out the door price and we even got some freebies thrown in. Overall and excellent experience!
Did not have a good experience with our vehicle purchase.
Would not recommend this dealership.
I was looking at a used Dodge Journey for myself and while there my daughter became interested in a used Fiat. After deciding to move forward with the Fiat we went over things we wanted repaired and the sales manager assured us that all things including the safety, detailing and cosmetics would be fixed prior to pick up.
My daughter waited a couple of weeks while these things were supposedly being done.
When we got the call we drove to Newmarket from Barrie to find out that the only thing that had been done was the window tint. The outside cosmetic issues had not been fixed. The seats still had stains, the inside was dirty and we found a cup in the back so obviously the detailing was not done. Two of the three wipers on the car were broken, a headlamp was burnt out and we found out later that the safety had been done way before my daughter had even looked at the vehicle. With all that we were left wondering why she waited two weeks for nothing accept the window tint and why we were told to pick up the vehicle.
The sales manager told her to come back in to weeks and he would have it all fixed and give her a nice rental to drive.
Because at this point faith in good customer service was dwindling and she had to be back at work at a certain time, my daughter confirmed her appointment to exchange for the rental with the sales manager prior to driving down. He told her he wasn’t in that day but it all set up for her. When she got there nobody knew what was going on. They scrambled to sort it out, which they did, but they gave her a disgustingly dirty rental, that had what looked like dog hair all over the seats. This would be bad enough during normal times but for this to happen during the current Covid pandemic...totally unacceptably!!!
When she got her car back most work was complete but there was still an issue with the bumper that hadn’t been dealt with but at this point we just said “whatever” and cut our losses so we never had to go back.
During this whole process we received a lot of assurances and “b.s” from a sales manager that didn’t seem to have his act together or care about all the inconveniences caused.
Needless to say I did not purchase the Dodge they had. I bought one in Barrie and the customer service I received from the dealer here was fantastic. I will be giving them a positive review in the coming days.
I would like to send a note of my appreciation for the help and professionalism of your staff and management, especially Ameen! Thank you All! My car was ready for delivery in a few days, nice and clean!
The staff at the dealership are awesome, from Terry in service who looks after our vehicles salesmen Ameen who set us up with a test drive and made a deal work for us and Paolo sales manager who worked some numbers to get us the amazing deal. We will definitely be a repeat customer and advising family and friends where to shop for a new or used vehicle.
Claire and Mike
We bought our first car here. We came in to see a car and Ameen was extremely helpful in helping us to find what we wanted. He went above and beyond every step of the way, was not pushy with selling which was awesome. He even stayed after hours to give us some information even though we were coming back! He showed us everything we were looking for with no pressure, and ended up helping us find the perfect vehicle for our needs. He is also very friendly and is very passionate about cars, which made the experience even better for us. He didn’t try to up sell us on anything that he didn’t think we would want, and showed us features that were exactly what we explained we wanted. Ameen was awesome, I would recommend him to anyone looking for a new or used vehicle!
Have to say, after purchasing my second RVR from Newmarket Mitsubishi, their level of service and commitment are still 10/10, 5 Star Excellence! The sales team, the service department and all the various levels of customer support and service are amazing. Thanks again to Paolo, the Sales Manager, for such a great experience.
Great experience. Dealt with Paolo who was very accommodating, answered all the questions we had, and got us a great deal. Thanks so much! Definitely recommend!
Smashed the myth that dealerships are a hassle. GM Paolo Deliberato and his team made the process Easy. Yes buying a car should be an enjoyable experience! The car had a few items that required attention, each item was addressed, seamless. Bonus, team's follow up was spot on. Thank you!
We bought an RVR through Paolo. Customer service was excellent. Paolo was extremely knowledgeable and took the time answer all of our questions and address any concerns we had. We have purchased a number of vehicles over the years, and this was easily the most pleasant buying experience. We are very pleased and would not hesitate to drive down from Northern Ontario to buy another vehicle at Newmarket Mitsubishi again in the future.
I bought a previously owned car in the summer and needed winter wheels. I contacted Newmarket Mitsubishi with the brand and style of rims I wanted for my winter tires and the parts department efficiently provided the correct wheels.
When I visited to have the tires mounted and installed, Terry in the Service Department was extremely polite and competent. He minimized my wait time while I worked in their well-appointed customer area, drinking their coffee and using their free Wi-Fi. My wheels look great, are perfectly balanced and my car is handling well on the winter roads.
I would go back there for service anytime. Thanks, Terry and crew!
Mike
Got my 2012 Mitsubishi lancer from Newmarket Mitsubishi. Ameen yoonus the sales person helped me through out the process and i dint felt any pressure at all through out the process and i was so worried about the approval since I didn't had a good credit and Jackie worked it out and got me approved thanks jackie and Ameen. I would highly recommend this dealership to everyone
Thank you Newmarket Mitsubishi for making a December to remember.
I picked up my 2019 eclipse cross GT S-AWC today. Had an easy transaction being approved for financing thanks to there finance manager Jackie.
I was actually looking to get a 2019 RVR but they only had two 2019 vehicles left, both eclipse cross. 2019s are 0% financing.
There sales rep Brent introduced me to the eclipse cross.
The SUV is great and I like it a lot so does my wife, she loves it.
I'm getting used to it quick, it's my second vehicle ever purchased and brand new.
Thanks very much to Brent, there sales rep, Paolo, there sales manager and to Jackie, there finance manager.
Waste of a trip. Claimed vehicle that we went to look at was in amazing condition. By the time we got there and started a test drive, the salesman started admitting to the actual issues with the vehicle as all the bad sounds made it obvious. I was aware that it was going to need work before going, but I should have stayed away when their own shop refused to work on what they were selling. I won't make that mistake again! Never going back!
I got my first car (Lancer 2014) from this Dealership, Newmarket Mitsubishi. The costumer service is very good. Ameen was very helpful and very informative. I would recommend this to my friends and family..
Paolo and team make for a great experience. Nothing but respect and genuine interest in getting you into the best car for you. I would recommend this dealership to anyone in the market for a great car!
Salesman Gary Reeves did an excellent job at making sure I felt comfortable and not rushed while perusing the showroom and during the test drive. His friendly demeanor and unpretentious / down to earth character was a pleasure to deal with and one I wish was the norm at car dealers in general. He gave realistic answers and didn't brush off critical questions about the product. Though it's a bit of a drive from Mississauga, I'd go there just to give him the sale.
This was our first time dealing with Newmarket Mitsubishi. The level of service we got from Paolo and the dealership was top notch. I wouldn’t hesitate to recommend them to friends and family. Thanks Paolo! John
I bought my third car from Newmarket Mitsubishi for my young girl and this dealership did not disappoint. Had an incredible experience with this dealership. I bought my car from Paola and he made my first car buying experience amazing and very informative. I will definitely be back to purchase another car in the future!
My husband and I had a great experience purchasing our Outlander PHEV. Paolo went out of his way to answer any questions we had about the vehicle and provided us with valuable information. The whole purchasing process was very easy. I would highly recommend Newmarket Mitsubishi for their great communication, professionalism and highly specialized knowledge about their vehicles.
Clayton rocks!
He knows his stuff inside out!
He is always so helpful and very efficient!
He is the man to ask if you have any questions about parts!
As always
Thank u so much!!
🚀 🚘 Roberta 🚘 🚀
This dealer is extremely bad. The seller didn't tell clearly about my used car when I bought it as very new driver 1st time buying a used car. They gave me only 1 key instead. I didn't know about any car should come with 2 keys until my friend has told me. I was asking for another key and they said they don't have it cause a customer traded in with only 1 key. I understand it however they have to tell me at least and they avoided to pay or send me spare key.
I bought my first ever car from Newmarket Mitsubishi and this dealership did not disappoint. Had an incredible experience with this dealership. I bought my car from Paola and he made my first car buying experience amazing and very informative. I will definitely be back to purchase another car in the future!
Newmarket Mitsubishi is a amazing dealership they are nice and very informative!
I bought my car off Paola he went way out of his way to make my car buying experience amazing 🤟🤗
I tell all my friends about this dealership!! Because I live in Barrie and I drive here anytime I need a oil changed or anything!!
These guys are awesome 🎉🤗
I ditched Barrie Mitsubishi and drive from Barrie to get the superior service and treatment at New Market Mitsubishi. They are honest and don't seem to be playing any games. They even wash your car after service! Love these guys!
Terrible Mitsubishi dealarship. They will try and nickel and dime you on the price but will leave out important details like the fact that my used car had no working AC and only one key. Scam Artists! I tried to contact Giordano the used car manager left him several voicemails, the receptionist even took a personal message for me and still no call back. Go to any other Mitsubishi dealership even if it means driving further!
I noticed a long time ago that when doing a service nobody did a tire rotation, the last time when I was on the service, I asked them why you don't do tire rotation, what the employee said looking at my eyes that we didn’t, after I went checked then the rotation of the wheels was not done. I came back and asked him why you didn’t do a tire rotation, then the worker said that he would ask the mechanics when he came back then shocked me with his answer, the tire rotation was not done because your front wheels were worn out. First of all, worn out because in two years you have never done the rotation of the wheels to me. Although they wrote that this service was made and was paid for by me, secondly, as far as I understand, if the front wheels are worn out, then, on the contrary, it is necessary to make the tire rotation, if I am not right, correct me. Also in the service, it is written that my locks and hinges were lubricated on my hinges there is not a single drop of oil
This dealership gives great customer service. I bought a car from rob and he exceed my expectations! Not pushy and really listened to what I needed In my next car. Thanks rob you defiantly will have a repeat customer in me as well as family and friends
I had a great experience At Newmarket Mitsubishi. Eddi helped me find many affordable options that covered all of my needs. What began as a stressful situation ended up being an exciting experience. I love my new Santa Fe!
Went to a few different dealerships to discuss the possibility of getting a car. Found that most people were very pushy or disinterested in talking to you if you weren’t ready to commit to the purchase the day of. Eddi however made things very comfortable for me and genuinely seemed more concerned about making sure I did not feel any presssure at all over his sales. He showed me multiple options and talked about what cars would best suit my financial situation. Though I did not purchase a car yet I’m positive that when I’m ready I want to go through Eddi as he gave me such a wonderful experience.
Amazing dealership! Had the best experience with Eddi. He really took the time to show me around the Eclipse Cross and I love my new SUV. Will definitely be seeing him for any future car purchases. He made it easy and not pushy, I’ve never felt so comfortable before at a dealership.
First time buyer, and I would recommend this location to everyone. I have been to a couple dealerships, and here I received by far the most excellent customer service. The sales rep assisting me, Eddi, went above and beyond to ensure my experience at the dealership went smoothly. He was very knowledgable, honest and friendly, and I even sent my cousin to him, who also received the same outstanding customer service. This will definitely be where I come to purchase any cars in the future!
Had an incredible experience with this dealership when shopping around for a new car. Eddi was an amazing representative who kindly and honestly answered my millions of questions! He was very informative, patient, and went above and beyond to make it a positive experience for me. Would definitely recommend Eddi and this dealership for anyone looking to purchase a car!
I would recommend this dealership to anyone and everyone. Great management team, sales staff and service. Everyone has been super helpful in making getting a new car so easy. No hidden fees on bill of sale or anything of the soft. Overall best experience I have ever had with a dealership,. If I could give them a higher rating then 5 star I would. Thanks again team at Newmarket Mitsubishi for everything! Will definitely be back and make sure everyone I know goes there!
Excellent Customer service experience! I connected with Brent Benincasa through online chat when I was looking for a specific type of used car. He set up an appointment with me right away, loved the car and the whole process went smoothly thanks to this team! Smoothest car transaction experience I have had and definitely recommend doing business here! Great with communication, friendly and have the customers best interest in mind! Looking forward to doing business with them again in the future.
I recently went in to the dealership with my son to look at one of their pre-owned vehicles. We had a budget in mind but the car was priced well. Param was very professional. We bought the car but decided not to tell my son and surprise him. My son actually called in a couple of days later to see if the car was still available. Param recognized the name on the call display and acted swiftly by telling my son that unfortunately it had been sold and that he would be keeping an eye out for anything that came along! I would recommend Newmarket Mitsubishi to anyone interested in their next car purchase. I'm sure all the sales reps are excellent but...ASK for Param!
Great experience buying my used Ram here. Everyone from Jordano in sales to Stefano and the guys in service has been amazing. Superb after sale care, they went WAY beyond the call of duty to make sure I was happy.
A few small items I needed them to look after and they took care of all of them and even went over and above what was required.
Would I recommend these guys to friends? Hell yes. Seriously, finding a dealership where they actually care more about their reputation for really great customer service rather than soaking people for every dime is so rare.
Love my Ram. Appreciate the attention to details and the service guys. Keep up the great work. Cheers.
Scott
I purchased a new Lancer in 2011 and the service (oil changes and routine service) have always been a pleasure! As mentioned by other customers, they make you feel like a somebody from the moment you walk in! My hat goes off to Terry in the service department who always goes the extra mile to make sure you are satisfied and leave the building with a smile!
To Terry and the entire Mitsubishi team in Newmarket, great job and keep up the good work!
I recently purchased a Mitsubishi Outlander from Newmarket Mitsubishi and I could not be any more satisfied with my decision! As everyone knows, car shopping is very stressful and time consuming. After spending countless hours searching the internet and visiting dealerships, Newmarket Mitsubishi was one of the very few dealerships to cater to my needs. What separated them from the other dealerships was the customer service and over exuberant sales reps. From the second I walked through the door I knew in good hands. I was treated with nothing but respect and kindness. I have already told a few relatives and friends about my positive experience with Newmarket Mitsubishi. Thank you very much !
I can not express the experience that I had at Newmarket Mitsubishi. The staff was incredible and catered to my every need. The dealership truly made me feel like I was part of the family. They made me feel comfortable and confident with my purchase. I am very pleased with my 2011 Outlander that I just purchased!! The SAWC feature absolutely blows my mind I am in LOVE with this vehicle. I can not wait to bring my car back for service as I know that they will take fantastic care of me. LOVE THE EXPERIENCE AND LOVE THE TEAM AT NEWMARKET MITSUBISHI 5 STARS ALL AROUND GREAT EXPERIENCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Recent customer at Newmarket Mitsubishi and have purchased 2 cars this past year. The one thing I have to acknowledge is the great team they have starting from the bottom to the top. Excellent customer service no matter if its for service or purchasing a new vehicle, very friendly and knowledgeable staff. Also met the owner who is always around to talk to which helps us customers feel important. Great deals and really try to help you out when purchasing a car. I would highly recommend this dealership for anyone who is looking to purchase a new car this is a place should be one of your first visits if interested in a Mitsubishi