Be aware!!!!!!!! before you step into this hole of dealership. Brian and Tyler were very helpful and I applaud them for their professionalism, however the top management is a mess, I have never had and wouldn't wish to have to deal with that kind of managers; they just don't care about customers, they ignore you, no follow up no nothing, no matter what the issue is or the their reply would be, there should be some customer service at some level. I am extremely disappointed in this dealership. My only and worse experience ever
It's a great pleasure for me to share this review with you! We purchased a 2022 Outlander for my parents last month. Everything in the process went smooth and very professional. Brian and Sunny did a fantastic job, thank you! We appreciate Adam's and Pat's effort in making things easier for us too. We are very glad to do business with Parker Mitsubishi and will certainly recommend them. Keep up the great work, truly wish you the very best!!!
Cheers,
Cathy
This time around was a very pleasant experience. Parker Mitsubishi's new Service manager,Rob went above and beyond to make me happy after a not so good experience since buying my Eclipse Cross. Keep up the good work Rob! See you soon!
Great experience with the whole team, Brian, Suni and Tony. I would recommend them highly and they did a great job getting me a good price on my vehicle, my financing and my warranties.
Louis
We purchased a car from Parker Mitsubishi for my father, and had a great experience. The sales staff was very accommodating and were willing to work with us to meet our budget constraints. Many thanks to Brian and Sunny for great car shopping experience!
Decent service, love the car, sales folks were nice and knowledgeable. However, the tires were definitely swapped between the test drive and when I picked up the car. The car had the original yokohama tires during the test drive. On the way home from picking up my car, the tire pressure sensor went off, which I found a bit weird, but chalked up to probably them just doing something weird while getting the car ready. However, when I went to get my tires changed I found out my 5000km, 2018 car was wearing fully worn out tires from 2016 and they were off brand. So definitely check the contract and inspect the car before pickup.
Started the interaction through Cargurus, Patrick was super quick and responsive with all my questions, then with doing all the paperwork remotely. I had a few specific requests and they were all followed to the letter. Car buying generally sucks, this was as painless as possible.
Just bought a new outlander and can't say enough good things about this dealership! Both times we were there we were greeted by Brian who was very friendly, Pat was great through the whole transaction being very patient with me and answering all of my questions. Even when signing all the papers, Sunny was very down to earth and explained everything I was signing. Great dealership that is very down to earth and can tell they stand behind what they sell!
Would definitely recommend to anyone looking to buy a new car. Thank you for everything Parker Mitsubishi
This was our first time at a dealership and it was a really great experience. Brian L was incredibly easy and nice to work with and we walked out with our first ever hybrid! Thank you to Pat and Sunil for being so helpful, especially Brian. Ride on!
I just recently purchased a vehicle from Parker Mitsubishi and I'm very happy with it.
From the test drive to the day of picking it up, Brian Lubianetzky was great to deal with. He didn't make the experience stressful and wasn't pushy with trying to sell me something, as I have experienced at other dealerships.
Since my purchase, Brian has called me just to make sure that everything was to my satisfaction. Rob the service manager was also very helpful in answering my questions and Sunil made the final steps of purchase very easy.
We are super happy with our "new to us" Mitsubishi. Car was in great shape and Patrick was great to guide us through all of the options the vehicle came with. Service department awesome! Thanks again helping to ensure the extra winter tires we bought would be ready for when we took delivery.
Was greeted immediately and was allowed to test drive anything I wanted with no hassle. Prices were competitive and service was on point. Got an oil change here as well and no complaints.
I just purchased a used car from Parker Mitsubishi because my old car died. Brian guided me through everything on the car and made the entire experience enjoyable. I felt no pressure during the purchase, and came out extremely happy. Brian was willing to show me anything about the car, and also provided me with his contact information in case there was something I couldn’t figure, or if I need any additional questions. Sunil handled the financial part, and it was great. He understood that I work nights, and worked around my schedule to keep in touch. After I had explained that I was borrowing a car, the Parker team made ever effort to have the car ready the next day. I highly recommend this team.
Thank you Brian and Sunil for making this my best car purchase experience. I will see you soon.
Excellent service. I can always rely on these guys to take care of my vehicle.
Highly recommended.
I purchased my Lancer here in 2016, 100% satisfied.
The service and follow up have been excellent, with lots of hints and always available. I was helped by Brian Lubianetzky, who guided me all the way through the acquisition of a new reliable car, which has been up and above to my expectations so far. Brian has been instrumental to let me know all the details of the car, how to use them and their limitations. He has also been involved directly in getting some help to add value to the car with extra minor details to be polished. Very good service and permanent help available if needed.
Just purchased a 2020 Outlander. Great buying experience. Staff was very friendly and very professional. Highly recommend Parker Mitsubishi!
The car itself, amazing. My dream car actually. I purchased a Hellcat Charger, $80,000 car and within 5 mins of heading home after delivery, the check engine light came on. I called Tony and said I would check it out when I got home and let them know what it was. It turns out, it was the Cat converters and O2 sensors. Tony wanted me to bring the car in and keep it with them so they could fix it. I asked if I would be getting a loaner car as it was the only means of transportation, and unfortunately we couldn't make the schedules work.
I went to a third party shop to get the exhaust fixed, and had to pay for the labour as the parts were under warranty. I brought the bill back to Tony and they paid me back.
The warranty company had stated that they don't warranty emission parts (this is very strange, considering the warranty I paid for was VERY expensive)
Over all, this was a good exchange.
I recently brought a Brand New Mitsubishi Outlander from here. Great car buying experience. All staffs were willing to help and explained everything in details. I want to appreciate every staff to assist me to answer my queries before buying car. The car was delivered on the promised time. Special thanks to Brian (Brand Ambassador), Dan (Sales Manager) and Sunil (Business Manager) for their hard work and good costumer service. Also thanks to Rob (Service Manager) for answering my questions.
Will be going there for all the services car needs.
Will be recommending my friends and family for any car buying experiences and services.
I was completely blown away by the service and the way they went above and beyond to help me in a unique situation, that wasn’t easy. They did everything possible, to get me a lower interest rate, keep payments reasonable, they worked with my self employed situation and made sure I was taken care of. Sunni, Tony and Brian made this a painless purchase and I will be a lifetime customer :)
Thanks again!
We just got home with our second new Mitsubishi vehicle. Mitsubishi has an awesome warrantee, and the free life time oil changes adds great value to the deal. Eric was a great salesman and helped us with any questions we had. He even took my car junkie son out on a tour of the cars while we were finalizing paperwork. Sunny worked hard to get the financing for my husband to help build his credit. Overall we are very happy with our experience and the new RVR. Thanks again.
Great experience, both Brain and Sunny treated me like professionals. I would not think twice about sending friends and family to go see them.
Would diffidently see them again when it comes time to buy my next car.
Rob, the service manager, has given me the most amazing service at any dealership. The staff is knowledgeable, friendly and goes out of their way to make their customers happy. I cannot say enough good things about this location. This is the only location I will go to for service on my car- they are the BEST there is!
The service was great! Our salesperson Brian took good care of us
We test drove an Outlander PHEV Saturday August 15. Brian L was very helpful explaining the car’s options.
I will honestly tell anyone to come here for a used or new vehicle! The service was amazing and fast, sunny and tony were great help at finding me the perfect vehicle!
My fiance purchased a 2015 Chrysler 200 from this dealership 9months ago and 2 months later he was having problems with the car they said nothing was wrong don't worry about the check engine light that was on. Now that light is still on and the car stalls and shuts off even in the middle of the highway its unreliable and dangerous. They told us bring it inn since it has an extended warranty once we arrived they wanted to charge us to fix it. We payed for the new spark plugs which fixed nothing it took us 2hours to get back home to Toronto as the car shut off at least 7x. We have asked to trade it inn and sat there from from 11am to 7pm with no clear answer and now they are not helping in anyway no clear answers as we are stuck in a finance with a car that was a lemon from the start! For 28,000 this car should not have all these issues when we haven't even had it for one year. THE 1 STAR REVIEWS ON HERE THAT SOUND SIMILAR TO OURS ARE 100% THE TRUTH THESE PEOPLE ARE SCAMMERS.
Traded in my 2019 Silverado for a 2020 Ram Rebel! Customer service was fantastic the sales rep was very knowledgeable and made me feel at home cant wait for the new building and excited about my free life time oil changes! Sunny is the best guy his samosas are to die for! Tony the manager is a class A GM! Would never buy a vehicle anywhere else
It was my first time at this dealership and I was looking to make a deal on a vehicle as it was decently priced. Unfortunately one of the sales rep ruined the entire experience. First off he was on his smoke break which is fine, finish it before you approach a customer. I don't need smoke being blown my way. Extremely unprofessional. His attitude changed a little when discussing the cars of interest but went went down again once in his office discussing prices. It was an almost done deal but I was hoping to get some extra offers based on what they to make my purchase a worthy deal had but we couldnt agree on price which happens in business. So I left and then he comes chasing saying in an aggressive tone I never listened to him when he was stating the dealership oil change offers and brake pad changes and that I was throwing away a deal based on something I wanted but couldn't agree a price on. The sales rep did not sate any of the dealerships offers which is the first thing you would do as a rep to introduce your company and how it differs from others and was completely disorganization with his tactics. When we tried for one last negotiation by moving closer to the price he wanted but he told me to keep my money and stormed off. Not the 45min drive I was looking forward to.
I’ve had business with three dealerships in the past few years, but this one was BY FAR the best experience. Staff here were incredibly friendly and helpful. Patrick helped me with my purchase and he was really patient, helpful and professional throughout the process. HIGHLY recommend this place to buy a new or pre-owned vehicle. Prices are reasonable and better that most dealerships down in Toronto.
Update: almost two years after buying my pre-owned Jeep AND ZERO issues whatsoever. (Bought at around 95,000 kms now its at 155,000). Impressive. Will definitely return for my next purchase.
Dealt with sunny great experience my situation is always very difficult when it comes to cars or buying houses but sunny went to the plate an hit a home run for me will only deal with him from now on with any cars for myself or family highly recommended thanks guys
My experience at Parker Mitsubishi today was one you hope to have but all too often don't. The Service Manager Rob was as good as it gets. He explained in great detail what would be done and what it would cost. He also managed to give me a discount on parts - who does that? I have had a very stressful three months since my husband died unexpectedly and was dreading bringing my beloved Outlander in as I find many dealers are not very scrupulous. I now am looking forward to visiting Parker again as I have full faith in their professionalism and the wonderful way they look after their customers. Keep up the great work and I cannot wait to see your beautiful new premises. A million thanks!
Good guys. They present themselves as a "family" business. And definitely they are. Moe, Sonny and Kevin went above and beyond to get us in a PHEV. And we couldn't be more happy with how everything went.
Recommend them for sure.
Amazing service! If you’re looking for a wonderful car buying experience, come to Parker. Well worth the drive from Toronto! We are so happy and will be coming back.
I bought two cars from here already.
I want to say Parker Mitsubishi is a worthy place for you to spend money. So don't be hesitate to pick your dream car here. haha
Had service done on Nov 8/19. Excellent attention to detail and went well beyond customer service in getting work done for us in a pinch. They have won my business to maintain our 2018 Outlander PHEV (which is an amazing vehicle).
Rob and his team of amazing service techs were such a great help to me when I had a issue and no other dealership would even look at helping me. Rob went above and beyond to assist me and it is truly appreciated. Myself and my husband love our Mitsubishi vehicles and will be back to parker Mitsubishi for service again.. as.long as rob is there.😁
thank you again.
Helen gilder
Very respectful salespersons. No high pressure nonsense. Very pleasant experience.
They use deceptive business tactics to get you to come in, and then try to get you to pay significantly more for a vehicle.
I was discussing with a salesman, Eric, and i informed him of my trade in and i received an estimate back for it. I told him my budget on top of my trade in, and he said that we for sure could do a deal in that price range. They had multiple sales on and were eager to do a deal.
I went in, he re-evaluated his trade in for be $3000 less than we discussed on the phone, and then said I would need to up my budget $12,000 more. Didnt bother negotiating, it was rude, unprofessional, and insulting. Bought a car elsewhere, I'd recommend you do the same as well.
Absolutely one of the worst dealerships. They would talk to you very nicely and treat you very well before you’ve bought the vehicle. But after the vehicle is sold the don’t care about the customer anymore. I bought a used VW jetta from this dealership last week and since the day I picked up the vehicle the A/C wasn’t working. I called the salesman who had sold me the car same day he didn’t answered, called him and emailed the following day still no answer then I called the dealership and asked them to transfer my call to that salesperson. After i told him that the a/c is not working i was told to come in on Monday and it will be fixed. So I drove there Monday morning, the told me to leave my car at the service department and wait in the lounge until it gets fixed. After two hours i saw that the car was still standing outside the garage and was not fixed yet. I talked to the salesman and told me that he can’t do anything and told me to talk to the GM. Funny thing is that GM is supposed to figure out problems but he is the most arrogant person you’ll ever see. Instead of apologizing for the problem i was told that they didn’t made much money by selling me that car and now they don’t wanna spend more money on it. They told me to buy extended warranty in order to get my car fixed which I couldn’t afford. At the end i was told to do whatever i can but they won’t fix my car and its my problem now. I would suggest everyone to stay away from this dealership as its being run by a bunch of liars who don’t care about people.
Service Department is number one. Great service, very quick. Rob goes above and beyond. If he doesn’t know something which isn’t very often he gets back to you with an answer very quick. Very knowledgeable with all models. Very happy with the service department.
Sales, financiers, owner and managers all went to bat for me and got me approved and in a car when nowhere else could. 2 months or searching and they got me a car within 2 weeks. Amazing staff that work with you and do what's right for you. Very friendly and very good at their jobs really happy with my purchase
Excellent Customer Service. Sean and Mark were extremely helpful when choosing a car. The both spent the time beforehand to answer our questions. Once we purchased the car Sean took all the time needed to walk through everything within the car. He even set up my phone and walked me through how to use. Great bunch of people!! Highly recommend Parker Mitsubishi!!
I service my car here and I have to say Rob and Tyler are both very friendly and informative on the needs of my car. I will always come back to them. Thanks guys.
Rob and his team provide excellent customer service and quality work. Everything was well explained and delivered as promised! I will definitely return to Parker Mitsubishi.
Wonderful dealership. They were very kind to us when we bought our Outlander back in October. Their service department is great, the manager Rob is always willing to answer question honestly and do what he can to work with your situation. I truly appreciated his help on two major issues that came up.
I absolutely love my Eclipse Cross! It is the perfect size for me and my family, it is great on gas, and most importantly I feel safe when driving it! I have had nothing but positive experiences with the Parker Mitsubishi staff. They are extremely knowledgeable and genuinely care about their customers. My husband is already talking about getting a second vehicle from them! I definitely recommend this car dealership to anyone looking for a new or used vehicle.
Parker Mitsubishi goes above and beyond for its clients no matter what the purchase!
We purchased winter tires for our vehicle from them this past season, and there were some manufacturer issues with the tires/rims. They worked non stop to make sure all was corrected and perfect. They made sure I was never without a vehicle and did the work when it was best for us. We would not hesitate to make another purchase from them and plan on it soon.
Thank you Parker Mitsubishi. Its so nice dealing with a family run business that puts their heart into their work every day.
Very disappointing!! Buyers beware!
We were told by Patrick they would deliver the car since we were driving 2+ hours to give them our business, which was confirmed by Jamie the next day. However upon calling the dealership to confirm the delivery date they are now changing their story and will not deliver. Great business tactic to lie to customers just to ensure the sale. Do not waste your hard earned money and time with this dealership.
Thank you Parker Mitsubishi!!!
You have went above and beyond to help me out,thanks to Adam (principal dealer,I've never spoke to any principals during my last 10 vehicle purchases so I'm so impressed by Parker Mitsubishi!),Patrick from financing was incredible in getting my deal done and being patient!
But most of all thanks Jade for being so amazing and patient,understanding and supportive they my whole process!!!
Love the Parker family! Beyond team work,their a family!!!
Oh and the car was for my mom and they delivered it beyond my wildest expectations!!
awesome people doing amazing work to get you into a great car for an incredible price!