Huge thank you to Bree who went above and beyond to help me get my newest truck. For over 6 years she has always hooked me up with the best trucks and ill never take my business anywhere else. I highly recommend going through her to get your vehicle! You will not be disappointed!!
This is a BIG kudos to Jose, Hez and Crystal of Red Deer Mitsubishi. This has been one of the best experiences buying a vehicle. I HIGHLY recommend buying your vehicle from them . You won't regret it.
😀😀😀😀😀
On June 2/2020 we purchased a 2019 Nissan Frontier from Mitsubishi Reddeer and we extremely happy with Kaylea who worked very hard to get what we were looking for. She goes above and beyond to make her customers happy and satisfied. She is an excellent sales person and I would recommend her to anyone . Thank you very much for your exceptional service.
Krystle Gannon and David did an awesome job and found my dream car. Patient and really kind, suggest other people to deal with them. Thank you so much again
This dealership has gone above and beyond. Went in to trade for a used vehicle and was put into a brand new one. Their staff are super friendly and will answer all questions asked with a smile! Keep up the amazing work!!
My experience with Jason E started with one phone call then many text messages and then a final face to face. Jason always answered all my questions in a timely manor and still is. My experience working with Jason was smooth sailing just like Zi like it. Would definitely make another purchase or refer Jason again. The staff were also friendly.
Thank you Jason
If I could give it zero stars I would.
A salesman at this dealership made promises and even verified it through text which I still have and manager Dan Tait will not honor the deal. I offered the vehicle back 10 hours after I bought it but was "promised" the issue would be resolved. Now 4 months later, I am still dealing with this and Dan has basically washed his hands of me. They haven't even followed through with things that were written on my bill of sale.
I DO NOT recommend this dealership AT ALL, especially if you are a woman. I have had to file a complaint with the BBB!!!
Outstanding personal experience, Richard in sales and Bree in financing including Dan the general manager went above and beyond to help me find the best vehicle for me, making it stress free and affordable. They also worked around my schedule bringing my brand new car out to me an hour away.
They deserve the utmost recognition. I will forever be customer Mitsubishi Red Deer because of these three wonderful People.
I highly recommend Red Deer Mitsubishi, you will not be disappointed with these three outstanding people by your side.
Mark Habana hook us up real nice. Fast service friendly place. Walked in and within a few hours we walked out with a brand new ride
I bought a 2018 Eclipse Cross from dealership. Had no issues with dealership and service department until they got rid of Amanda in the service department who was truly exceptional at her job. Since she has left the service department, things have went downhill fast. The new person working in the service department is unfriendly, and unhelpful. He wouldn’t even offer for a ride home, I had to ask for one. He told me vehicle was ready to be picked up and did not offer for a ride to pick me up. So I walked to dealership, to find out the car was not ready and that they were still working on warranty work. This visit was my 3rd attempt to get the warranty work completed as they ordered the part and kept using it on other vehicles so when I brought my vehicle for past service appointments, the parts were unavailable. When the eclipse was finally ready, I checked over there work. They damaged or did not install the side mirror assembly properly and power mirror would not articulate properly. I then checked the service report, they said they rotated the tires, I checked that and noticed that they haven’t, they also did the same thing on my last service. I have certain marks on my tires and I am able to easily see that the tires were not rotated for a second time. Finally being upset I went to check out the technicians work further. I opened the engine compartment to find spilled oil over the engine bay and noticed the did not clip the battery test cover back into place. I immediately brought my vehicle into the service bay again and they were able to fix the mirror properly this time. I really can no longer trust this dealerships technicians or service department as I have caught them “pencil whipping” there service reports not once but twice. I will never buy another vehicle from this dealership as they intentionally mislead me twice on there so called maintenance work.
Mark Habana is an awesome salesman, very friendly, great guy to talk to with great advice. He got answers to all my questions. Thanks again Mark.
In March of 2018 I purchased a used 2013 Chrysler 200 Limited from this dealership. The vehicle had 46 thousand KMs and it seemed to be going over well! After finalizing the paperwork everything went downhill immediately. They preached about free oil changes for life which turned out not to be true. They sold me the car for TEN thousand dollars over black book value, and when I finally got the vehicle the center console was broken and floor mats nowhere to be found. The group that runs this store is extremely unprofessional and ignorant when it comes to your issues AFTER you've purchased the vehicle. 8 months after owning it the radiator exploded and oil coolant lines went bad, along with the water pump. They provided me false information on my warranty that I had and after two weeks I had that work covered. The false information they provided was that my ENTIRE car was covered when in fact it was just the front end (Thank GOD). Now the car needs new struts, return hose, blend door actuator, o2 sensor, wiring for the rear passenger window and upper transmission work. I will never shop here again, not because the car ended up being bad, but because the lack of support and leadership when trying to get it rectified. Dan Tait blamed me for the issues with the car. Mark, Richard and another fellow all tried selling me vehicles I could NOT even nearly afford. A terrible experience to say the least, no support or help from anyone here. So disappointed with this dealership.
Took a day off for an interview, which is fine. Guy ahead of me went in for interview, didn't see him for 15-20min. I waited 1hr without anyone asking if I needed anything, or what my purpose for being there was. When I finally get in, the interviewer spent,at most, 2-3min with me. Body language clearly wasn't interested. I had prepared answers and came up with good questions. It overall was an underwhelming experience. Not everyone is perfect, but I didn't feel welcome. As well i have been in the market for a bigger car for the family.....I can without a doubt day my business will be taken elsewhere. One star for the one guy who was nice and did his job lol
I like to say a big thinks to dam and mark for making things right and taking are old van off are hard and getting use in to a new vehicle with a far prize ween you walk into this place every one is so helpful and so welcoming they have the best team a dealership could ask for
Steve is the best customer service rep I’ve ever had to deal with. His understanding of situations and his ability to get you the best deal possible is a testament to his commitment to his clients. I would highly recommend Steve to anyone in the market for a vehicle. I know I’ll go back
Had a great experience with Hez as my sales person he was very friendly and made sure to get me the vehicle I wanted. He stayed in contact with me every step of the way and even asked me a few days after having my 2017 lancer if I am still happy with it. Hez is the guy to go see if you are looking for a friendly and energetic sales person that makes sure you get what you are looking for in a vehicle. Bree the finance manager and Dan Tate the manager were also there willing to work with me to get me a fair price and payments that I could afford in my budget. They have a great team.
I bought my 2019 RVR GT from Hez!! He was awesome and very friendly!! I highly recommend him if you are going to buy a vehicle!! Bree was amazing also, she is the best to deal with in the finance department! Red Deer Mitsubishi, you ROCK!!!
Didn’t even ask me what I wanted in a vehicle. Tried to put me in a Jeep that had been in a significant accident, with a huge amount of kilometres. I said wanted a small SUV and they were only willing to show me the two crappiest cars on the lot.
Take your time, go to any other dealership.
Awesome experience at red deer Mitsubishi! Hez and Desirae and the rest of the staff went above and beyond to find the perfect whip for me! 10 outta 10 recommend!
Amazing service. They stand behind their used vehicles. Even 5 months down the road they went out of their way to make it right. Found my new forever dealership.
Just bought our second vehicle from Red Deer Mitsubishi. Again, great service. Many questions about the new PHEV. They were quick to respond and were very helpful.
Steven was great. He got me a car that was right what I wanted and more. I would absolutely do business here again.
If you are looking for a new vehicle go see Steven Parrott at Mitsubishi. He will find you the car you want for the price you can afford. Steven is honest and upfront about everything; and that isn’t always easy to find in a car salesman.
Mark you are awesome! You and your team went above and beyond to ensure I am a satisfied customer! Love my 2019 Outlander PHEV - comfortable, economical and stylish.
Mark Habana is one hell of a salesman!
Great guy to talk to and will do everything in his power to make sure your experience is phenomenal. Great dealership and excellent employees. Very happy with my purchase and will deal with them in the near future!
Steven Parrott helped me and my wife get into a car better than what we thought was possible. He went above and beyond for us. Kept in touch every step of the way, no matter how many questions i asked him. Very professoinal. We live just outside of edmonton and he had the car delivered to us, and than followed up and made sure the car was what we wanted. Steven Parrott will be my car guy for life i will never buy from anyone else.
I went I to see Candace to lower my rate and upgrade my car. I cannot believe the incredible experience I had! Candace didn't give up! She got me into my dream vehicle, a brand new Mitsubishi RVR. And lowered my rate substantially! Thank you to Candaca as well as Emma in finance! Would definitely recommend!
Bought my first vehicle here, it was amazing experience. Thank you Tan and Remi for getting me into a vehicle that I wanted. Vehicle was clean when I picked up! Thank you Mitsubishi
This place is amazing!! I was there for an oil change and came up from Calgary. I was greeted by very friendly staff everywhere I went and the service was done quickly and I was on my way! Thanks again for a great experience!
Eli and Richard were extremely helpful in getting me the van that I needed for my family. I will definitely be going back in the future
once you step foot in this place, you will get harassed for life with texts, calls and emails. I have told them to update my files too many times to count and they're still calling me about a car i bought there 5 years ago even though i traded it back in there for a bigger vehicle, and then upgraded again last year.
I was given an excellent deal. Affordable payments on a great vehicle, cutting my interest rate in half. I was treated like family by Mark who is an excellent salesman. Thank you Red Deer Mitsubishi for the awesome experience.
After a poor experience a few months ago, I was offered a complimentary service for my next visit. I brought my car in for an oil change and they came through this time, so I’ve upped my review to 3 stars.
Original review:
I recently took my Outlander in to the service department for a recall and decided to get an oil change and safety inspection as well. Originally, I tried to book through the online contact area, but no one called me or emailed me back. Then I emailed the contact person under the service section of the website, and the email bounced back saying the address didn't exist. So I had to call in. Finally everything was booked, so I dropped off the car, then sat in a cold, empty room while waiting with my 2 year old for the courtesy vehicle. After 10 minutes, a gentleman informed me that just through a door, there was a lounge with a TV, couches and coffee. I don't understand why the service people didn't tell me this. I did tell them about this in my service survey, and the reply was, well, it's easier for the shuttle guy to find people if they're waiting there. He found me just fine in the lounge. Overall, I found my experience to be underwhelming. Also, the website states they have pickup and delivery options for service - why wasn't this offered to me? I had my vehicle at MGM Ford yesterday where they have a cafeteria, large playroom for children, and they delivered my car to me when service was complete. That's what I was expecting from Red Deer Mitsubishi and they missed on all counts.
This dealership will say whatever you want to hear including false promises to sell a car. Their staff neglected to include promised parts of the deal (oil changes for life) on the appropriate paperwork. I am one of many people who this happened to. They will refuse to uphold their end of the bargain or cut you a cheque worth all of two oil changes. I would never recommend this car dealership to anyone. Its not worth the deal if you can't rely on their honesty or integrity.
Tan and remi was awesome! Great experience and would recommend buying from them. Thank you for help me and happy with the purchase.
Tan and Remi were absolutely amazing! They went above and beyond to help me find the perfect vehicle. From walking into the dealership to signing the Bill of Sale, there was never any pressure or lack of communication. This is my second vehicle purchased from Tan. I highly recommend anyone searching for a new vehicle to see Tan and Remi! There a great team to work with!
Salesmen Mark and Eli were awesome to deal with, everything explained clearly. Will definitely purchase again from this dealership.
Tan was very professional & friendly. He answered all my questions & concerns without hesitation. I would recommend him to my friends & co workers.
Remi was also very professional & friendly. He bent over backwards to make sure I understood the sales agreement & what I was to expect.
Both Tan & Remi complied with all my requests & gave me everything that was promised in our contract.
This is the first time in a long time I have been happy with a dealership & the salespeople that represented this Company.
Tan and Remi did an amazing job getting me into a bigger and better interest rate! Very good experience and would recommend to go and buy a vehicle and ask for Tan. Thank you Mitsubishi.
From start to finish my experience was great. My salesman listened to what I wanted and what my needs were and everything else just moved effortlessly. Will be visiting these guys again for sure!!!!!!
Bought a decent vehicle at a little higher price then I was planning but then was promised a trip to Mexico with the deal. They were very nice while selling me the car but as soon as the deal was closed things changed. They said they never had the Mexico certificate on hand but would courier it to my house with in a day or two. It never showed up. Had to call back numerous times to have them finally send the vacation package almost a month later by mail. First thing the voucher asked for was 100 dollars to register before I could even see the vacation details. Upon further investigation I found out the free trip is just a time share marketing scam with pushy relentless sales people. Pay 100 bucks to be hounded by marketing agents. If they promise a vacation with the car deal, why should I have to pay to find out the details. Scam!! Very disappointed. My son was eager to purchase a vehicle there too but now I’m going to steer him clear of there. Honesty is not priority with them. If it was, they would rectify this. Not holding my breath for that tho. They have their car sold and that’s all they care about.
I had a great experience at Red Deer Mitsubishi. My salesperson Madeline Butz was super helpful in finding me the exact vehicle I had been searching for. Everyone that I dealt with there was very accommodating in the purchase of my vehicle. I would recommend them and will certainly be contacting her in the future should I need a new vehicle.
Mitsubishi has been great to us. But this last go round we bought a caravan and the heated seat worked for 2 days and stopped working we went in we got told we had to wait 30 days to go through extended warrenty so we waited just to find out the heated seat is not covered and now the deal is set and now we have to pay to get it fixed and we are already paying a tremendous amount for our caravan. But all in all they have great service and the sales reps are really good.
Candace was amazing. My husband and I both traded in vehicles for 2 brand new vehicles. We had a tight budget for her to work with, upside down loans with crazy high interest. She got us into vehicles we love, for payments we like and our interest is lower! Thank you Candace for your patience and hard work with our deal! Kira & Patrick.
I previously owned a 2008 lancer, prior to this dealership changing management over and over it was a great place. Since then it has gone real bad, real pushy sales people. Not sure who the new sales manager is now but the previous guy was a real DI**. Service has remained good for the most part even with staff changeover. My family owns 3 Mitsubishi vehicles. Great cars...would be great to have a dealership that appreciates out loyalty.
They're friendly and helpful. They make buying easy. But once your life is signed away others take priority. Im a repeat customer and brought them in a friend who bought a vehicle and after it was purchased I went in several times and contacted them regularly trying to get my referral incentive which never ended up coming my way.
We just recently signed for a loan threw this dealership, which was all great and fine. We had great customer service at first, until we signed papers. My husband had to do most of the leg work for the finance part, no one would return messages and we were told a 72hr turn around. Its been almost six days and they still don't have the vehicle detailed or ready. Its rather irritating when you need to come in multiple times to do this and that. They dont seem very organized. Our sales guy was decent... But simply unimpressed with the service after we signed the papers....
I just purchased a Suv from Red Deer Mitsubishi and the service was excellent! the Financing was quick and easy and even though I didnt expect to be approved with my past credit history i was pleasantly surprised that I was approved! No pressure and they made my experience with buying a new Suv enjoyable.! Highly recommended!
Hello!
I wanted to share my feelings about my excellent car buying experience with RED DEER MITSUBISHI
Let me first start of by talking about how welcoming the dealership is,
The dealership is family owned & when you walk in the doors you feel like you are family too!
The Dealership is very welcoming. What you see is what you get.
I purchased a used 2009 Dodge Ram on Saturday 15, 2014 from Trevor. I must say that it has been the best car purchasing experience of my life.
I've been to three Dealerships before i found out about them, and I must say they are above & beyond. Most purchasing experiences have a lot of stress or pressure from both the salesman and the customer, but Trevor and the dealership went above and beyond to ensure my experience was as hassle free as possible. One thing that really stood out to me is they provided my mother & fiancé, who was there with me, and I snacks and drinks while we waited for the finance department. I have never seen that before, and I must say that it impressed the heck out of me.
Also as i mentioned the car I purchased was the Dodge Ram, and when speaking about it instead of sounding like he was reading a brochure, he sounded intelligent and educated, with an opinion.
I just wanted to say thank you to Trevor and let someone know of the excellent experience I had at Red Deer Mitsubishi THE BEST DEALERSHIP IN THE RED DEER & SURROUNDINGS MOSY DEFINITELY RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A SUV OR ANY CAR!..
TRULY AMAZING CARS & DEALS; AMAZING CONDITION ON ALL VEHICLES NEW & USED!!!!!!
Overall, I was satisfied 100% .
We are excited to keep coming back for service visits and future car purchase.
All this hopefully explains my decision to not only recommend Red Deer Mitsubishi to my friends and family, but to remain a life-long customer as well. Thank you, especially to finance Department Getting it done with my limited credit and for making this a wonderful experience!
Best regards,
Trey
This was probably my easiest car purchase. I came in Looking for a Lancer Evo and they just happened to have it on the Lot. The sales associate helped me get to where I needed to be with ease and the finance department went even easier. I would definately Recommend Red Deer Mitsubishi!