Kim really took care of us. And helped me get my wife on board with the purchase.
I recently purchased a 2016 Mazda 3 from Kim Fitzgerald. From the moment I walked in the door, I felt welcomed and was so glad I chose Kieswetter Mazda for my new vehicle. Kim was a very friendly, outgoing, and accommodating professional! I would highly recommend her to any friends and family.
I live 40 minutes away from the dealership, but won't hesitate to make the drive for any service and sales needs I have in the future!
Amazing experience at Kieswetter Mazda! Sean went above and beyond; he was very friendly, knowledgeable, took the time to explain all the features, and you can tell he really cares about your experience. The team was very welcoming and Kim was so helpful with the process! Highly recommend; all around positive experience purchasing my new car!
I used Kieswetter CarStar for some rust on my tailgate that was covered under warranty. The staff were exceptionally helpful and friendly. They detailed my car after the work was done and they found a ring that I thought was lost forever! I am delighted with the customer service at this location. Many thanks!
I had a great experience as a first-time car buyer at this dealership. Mark was super friendly, knowledgeable, and understanding from the first time I spoke with him on the phone to set up my test drive. I got a great pre-owned car at a good price, and never felt like they were trying to push me to pay for unnecessary extra things. He actually informed me of a rebate I didn't even know I could qualify for. All my questions were answered in a very professional manner. I'm happy I found my car here because my family has had Mazdas for 10+ years now and I'm glad to continue!
Went over at a saturday and was given a test drive at once even though they were busy. 5 star.
Update went last Saturday in the morning and guys were very nice to me and without hesitation gave my brother a test drive. Overall very nice.
Bought a cx5 at Kieswetter mazda and I couldnt complain if I tried, Trisa K showed me around and was a total pro. Love my suv, great price, would highly recommend. None of that pushy b.s. and they follow proto if your worried about covid.
I recently bought a new car from this dealership and i was extremely happy with the service/deal I got. I dealt with Sean and he is an amazing guy who cares about the customer and was so helpful throughout the whole journey (this was my first car). I came from out of town, as they had the exact model in their lot and was thrilled to have been dealt with such care. Highly recommend Kieswetter Mazda for anyone looking to work with the best!
I was driving my car and it started to die and lucky for me just outside of this Mazda dealer I needed a boost and decided it was time to get a new vehicle. Two hours later I had purchased a new SUV. My sales associate was Therese. She was highly knowledgeable about the Mazda brand and really listened to my needs. It was a very smooth process. When I went to pick up the vehicle she took her time going over all of the technology, which was new to me. She was patient with all my questions and never made me feel rushed. Grateful to her kind and compassionate personality.
Exceptional service received once again at Kieswetter, this time at the Kieswetter for Carstar service area. Jake went above and beyond, with ensuring our questions and concerns about our windshield replacement were addressed promptly, calling with updates....and was kind enough to assist with a noticeable scratch on our beloved Mazda3. I will not hesitate to use Keiswetter to service all our vehicles and confidently recommend them!
Five star rating for amazing service on a consistent basis!
When I am taking my car to be serviced here I am confident that I can trust them to do high quality work.
I have come across a few minor issues in the past, but they were all immediately corrected once brought to their attention. I really appreciate this because it shows they value customer loyalty (which they’ve definitely got mine!).
Lastly, their service department is always very kind and helpful.
I would definitely recommend this dealership to a friend or family member.
I bought a used 2015 Mazda GT from Kieswetter Mazda. The buying process was quick, smooth and easy, which allowed me to be more comfortable and focus on the decisions that I needed to make when buying a car. Even now, if I need a detail looked at, they continue to be very accommodating. 10/10 would recommend, thanks for the great Mazda guys!
I went to Mazda Kitchener today told them what I was looking for. The customer service rep was friendly and smiley. He went to get a salesman and when the sales man came over he looked nothing less than grumpy. No smile did not make us feel welcomed. We asked a couple questions and got 2 worded answers you could tell he did not want to make a sale. I even expressed I've been in my Mazda 10 years and I'm a returning customer. He walked away! So we walked out. We ended up buying a brand new Mazda today from Guelph! Their customer service is fantastic someone met us in the parking lot after 30 seconds being there. Want a new Mazda? Go to guelph and save your time and money
My husband enjoys Mazda cars and have been dealing with this service department for years. We do all the recommended maintenance packages and have had no big issues other that it’s pricey. I was recently disappointed when we finally asked for their consideration. They did a chip repair that failed and cracked half the windshield. After we asked, they offered to credit the amount of the repair but only if we did the windshield replacement with them. Leaving us to loose the $50 credit because, their quote is considerably higher that all other windshield replacement companies in town. – They definitely don’t appreciate customer loyalty.
Just purchased a new Mazda3 GT from Kieswetter and was looked after by my boy Al. I’m very happy with the service, Al was able to provide me with exactly what I was looking for. The buying process was quick thanks to Kim in the business office and they even delivered the vehicle to me all at the way out in the boonies East of Port Hope. If you have the opportunity to do business with Kieswetter I’d recommend my boy Al, you won’t be disappointed
Just had body work done on my ten-year old car and I was so impressed by the attention to detail and the customer service. They take time to explain what they are going to do, and how much the service will cost. They helped me decide where it made sense to invest in body work for my old car. What's even better - they have great COVID precautions in place. My car is as clean as new and they took every possible step to sanitize as they went which was very clear when I picked the car up today. Thank you for the excellent service, team!
Just had my third service on my Mazda 3 done today. This dealership constantly goes above and beyond my expectations. Rod, in service was an absolute pleasure to deal with today. Buy a car from these guys if you like being taken care of.
Rod is very rude and he needs to learn some proper customer service it is NOT okay to call customers liars and this is not appropriate behaviour. Rod needs to change his attitude and learn how to talk to customers. Someone please discuss this with Rod he needs to be apprehended for his dispicable behaviour.
If you're in the market for a car, I recommend seeing Product Advisor Bill Roach who helped me with my Mazda CX-3 purchase in November 2019! Super friendly, and knowledgeable, and he really educated me on how to assess my vehicle needs and plan for the future. Great experience with Bill, and I have been very happy with my purchase since!
Highly recommended if you want to see all that Mazda has to offer. I bought a used CX-5 in April 2019 - upon walking in, Craig listened to my speech about exactly what I was looking for (being a Mazda 3 owner before this), asked a few questions, and immediately had several recommendations that were spot on. He was great to deal with and all the staff in service share the same positive attitude, ensuring you have what you need to be comfortable while waiting, and that you leave feeling good. The service area is bright, clean, Sarah's cookies are great, and the space is conducive to getting work done if you have to stay. Thank you for continued five-star service!
Gotta say, I've been impressed with the sales experience, and service staff since switching to Kieswetter Mazda. So much so that I've switched both my cars to Mazda's in the last year with no regrets. Sales staff (kim) wasn't pushy, knew her cars, and found my wife and I each a vehicle that met our needs. And the service team - fast, good hours (including weekends), and your car comes out washed!
Go see Ray. Best person I've ever dealt with for a vehicle. I'm a Mazda customer for life now.
My first visit today was excellent. I am new to the area and was very pleased to service my vehicle at Kieswetter. Great atmosphere and super friendly people greet you instantly as you walk in. Keep up the great work everyone and see you next service.
Absolutely fantastic service. I’ve dealt with nearly all dealerships in Southern Ontario in some capacity while purchasing my 2019 Mazda 3. I’ve also worked with more than one for service reasons. This dealership has the best service hands down. If you have a choice, this is the place to go.
Took my vehicle here, a recently purchased used mazda cx 9 for the first time today for maintenance. I was so impressed with the service. Staff was very professional, knowledgeable and patient answering my questions. Everyone I interacted with went out of their way to be genuinely friendly and helpful. The high level of customer service today was impactful. I will definitely be back.
Thank-you for the free car-wash too.
Flawless experience at Kieswetter buying my new CX-5. Andrew in sales was fantastic to work with. I appreciated his extensive knowledge, patience, and the superior customer service. The entire process was easy, hassle free, and executed perfectly from start to finish.
The experience that I had at Kieswetter Mazda was by far the best. My sales person Al was awesome, he really knows his stuff. You have a question he has a answer. With the no haggling pricing the process is quick and easy.
Thanks again Al for all you did for us🙂👍
Fantastic sales staff. So patient with all of our questions and knowledgeable regarding features of various models. The financing department walked us through the financing and made the process worry free. So happy with my new CX-5!
Great experience working with Kim on purchasing a new vehicle. She was extremely informative and personable, never felt pressured into making a purchase. I would recommend working with Kim.
Dealt with Kim who made the process of buying a car both enjoyable and professional. She went above and beyond in showing us the car before we bought and demonstrating all the features when we picked it up. It was a pleasure dealing with her. My wife and I wholeheartedly recommend both Kim and Kieswetter Mazda.
Recently moved to Cambridge and Kieswetter is the closest to where I live. Just came from the dealer and the service agent Rod Henry was really helpful and knowledgeable. He checked my vehicle history maintenance first before he went through and offer something that needs to be done. Not all dealership check history and I’ve seen couple. Thank you for the wonderful experience Kieswetter Mazda.
Great bunch of people to deal with.
We needed new all season tires for both my wife's and my car.
I contacted Bob Cuhna in parts and received all the information i needed plus a few additional options just in case...great customer service.
We are very happy with our purchases.
Thanks again
I purchased my cx 5 from these guys three years ago which I absolutely love. handle my two kids and dog np with a pretty spacious trunk. They were courteous knowledgeable professionals from the start. I just came back to get my schedule maintenance done and received the same great service. Highly recommend this dealership and the brand
My father purchased his first Mazda here and the staff from sales to service have all been professional, courteous. I came here for service on my own Mazda and the staff were very kind, showed me around the service waiting area which is stocked with water and coffee as well as cookies. The washrooms are clean. Excellent experience here as always.
Picked up my 2019 Mazda 3 Sport last week, lovin' it! KIm Fitzgerald and the Kieswetter team worked quickly to deliver the car when I needed it, much appreciated! No issues purchasing the car or at pick up. Kim took the time to review the vehicle with me, even came in on her day off to fit to my schedule! Kim is dedicated, friendly, informative and knowledgeable. Highly recommended!
Helpful staff and great quality cars. I bought a used car 6 months ago from here and it’s been perfect so far. Will definitely buy again from this place.
This Dealership is AMAZING!
Just purchased 2019 18"inch MO12 Rims from Kieswetter Mazda and the service was amazing. Upon arriving I was greeted right away by 2 service reps and was provided with coffee/cookies which was just right for an AM appointment. The service reps provided me with all the information that was required. They told me that the Installation would take 1.5hrs and they completed the installation within 45 min.
They also went beyond my tires installation and also inspected the whole car to ensure all was good. I highly recommend Kieswetter Mazda and their service/sales team.
Thanks again Kieswetter Mazda!
I recently bought a manual 2015 Mazda3 hatchback from Kieswetter Mazda and have had a blast with it since--it has great fuel efficiency while still having more than enough power for passing, and it handles surprisingly well. Kim Fitzgerald was an all-around excellent sales rep, especially with answering countless questions, giving helpful advice, and even bringing up inventory that hadn't arrived to the lot. I would highly recommend visiting Kieswetter Mazda if Kim's level of service is the standard. Also, the coffee in the service department is amazing. Thanks again!
The parts department deserves 10 Stars.. outstanding and VERY quick and helpful service and surprisingly the prices for OEM Mazda parts and accessories are lower then aftermarket.. just call confirm if they have the parts you're looking for your Mazda and they will have it ready for to pick them up or have it installed .. once again thank thanks for the help and SAVING me money ! Keep up the great working
I just bought a Mazda 3 Sport and absolutely love it. Kim the sales rep who sold me the car was very professional and courteous.Explained everything to me. Kieswetter Mazda is blessed to have her on the team. Thanks for helping me to choose Mazda.
I wasn’t looking forward to the leasing process but Craig Kieswetter took the time to listen to what it was I was looking for in a vehicle and made the whole process quick and easy. Craig was professional and polite and took the time to show me how all the features of my new CX5 worked. He even synced my phone for me! Everyone at the dealership was so welcoming and the fresh baked cookies and coffee were a nice touch. I felt like one of the family! Thank you Kieswetter Mazda for helping to make one of the bigger decisions in my life a seamless one.
New standard for vehicle purchasing. I was looking to purchase a used Mazda 3 manual. Criag the car salesman was very easy to work with and went beyond to make sure we left happy. Recommend this dealership for sure. We drove from Hamilton to visit this dealership was worth the drive.
I was extremely pleased with Tim Schuster and his staff at CARSTAR Collision Center. They repaired my brand new car which was involved in a collision. The car looks perfect and I highly recommend them. Keep up the great work!!
I just purchased a brand new Mazda CX-5, and it is so nice! Kim Fitzgerald was so helpful and very knowledgeable as well. She knows the product inside and out, and explained everything very well. This isn’t the first time I have bought a car from Kim, and I highly recommend her to anyone who is curious about what the zoom-zoom is all about!
Love coming here! Wayne is the nicest person ever and the receptionist is always great at redirecting my calls. Kim is also fantastic and goes the extra step, just like Wayne. They care about you here and want to make sure you are satisfied. Always a pleasure getting the car serviced at this location.
They just redid the waiting area it’s a lot nicer. You can charge your phone or do work while you are waiting and there are some TVs up. There is a Keurig machine but no dairy milk alternatives.
First time visit to look over a used vehicle purchased elsewhere and I was very impressed. Got me in quickly, performed the tasks required in a timely manner plus a free car wash. Not a single up sell from a very knowledgeable, friendly advisor.
Two thumbs up 👍👍
Extremely deceitful service department. Will never return.
I brought my car here for a routine service check. I have been dealing with this location since roughly 2012. This is my second vehicle with this dealership. Within minutes they had called me with an outstandingly aggressive sales pitch about my breaks being in dire need of replacement and that I was in a significantly unsafe state and that my break pads had less than 1mm of surface remaining and that parts of my car were rusting apart in certain areas.
I inquired about the cost, which of course was astronomical, and informed I would call them back, as I was rather distressed to find out the car (which has just been recalled and repaired due to the breaks!!!!!!!!!!!) was already in need of replacement. This vehicle has JUST crossed the 50km threshold as of writing this review.
Within a few minutes I was being called back by the dealership, an obvious attempt to increase this sense of urgency.
I refused them to perform the service, and I immediately drove to the dealership and I happened to find the mechanic who was working on my vehicle driving it into the parking lot. So I asked him in what state he found the break pads. I received an ENTIRELY different story from the mechanic himself. The mechanic proceeded to explain to me that the real issue was the fact that my break pads were wearing out slanted and that one end was 5mm and one was 3mm and that ultimately this was going to need to be replaced soon. Fun fact: Break pads are slanted BRAND NEW OUT OF THE BOX!
I went into the office and the same guy who I had been dealing with in the service area proceeded to go over the report from the service. He explained how the break pads were 3mm and 5mm. Well, good sir, that certainly doesn't sound like the same number you said to me over the phone, good sir. That certainly isn't the same number you said you saw directly when you went to see the car personally with your own eyes, as you told me over then phone, good sir.
I am beyond outraged that some sales person would call me like I'm going to die in an accident if I drive this car home. The experience was so absolutely transparent that I was being scammed. The mechanic also basically explained to me that the break pads are going so rapidly because the vehicle is essentially destroying them by some defect in the vehicle itself.
Thanks for the free carwash. I won't be coming back.
Both my wife and I had another wonderful experience at Kieswetter Mazda. With this being our fourth Mazda vehicle, we knew that we were in the right hands. For this purchase, we had the pleasure of working with Kim Fitzgerald. Kim is very professional, knowledgable, and personable. We would highly recommend Kim to anyone who is looking for their next vehicle.
Picked up my first Mazda (CX3) from Kieswetter Mazda this weekend. A quick, easy, and incredibly pleasant experience.
Upon taking delivery of the vehicle, Rob was very thorough and patient when explaining all of the features of my new car.
I would highly recommend Kieswetter Mazda for your next vehicle.
This is my second time visiting the collision centre and though I hope not to be back if I do need anything in the future, this will be the only place I will go. Tim, Chase, Hero & team are fantastic. My 2 week old car looks brand new again! This team is so friendly and easy to work with. They truly have the customers best interest at heart. Thanks again team!
We got our 2nd Mazda with Kieswetter, the cars are great with the price for both lease and purchase. We work with Kim Fitzgerald for both cars, she's very professional, helpful and friendly. I would recommend her for the lease or purchase.
Maintenance service fee is a bit pricey but I think it's fair with a big dealer like this.
I was referred to Kieswetter Mazda, and my expectations were exceeded. It was worth going to Kitchener to buy my car there despite living in Burlington.
Al Holliday was a fantastic sales rep - knowledgeable, extremely friendly, didn't pressure, and made sure I got exactly what I wanted. If you go, make sure you ask to see Al! He genuinely cares about his clients.
Overall the entire team is devoted to good customer service and ensuring you're 100% satisfied with your purchase. I definitely was.