I have had amazing service with Chatham Mazda,always keeping me in the loop of any repairs when my car is in for service as well as always making sure that I am happy with their service!
I was referred to the dealership by a family member that did not receive any customer service at another Mazda dealership in Windsor, so they decided to visit Chatham and met with an amazing salesperson in Bill Robinson. They purchased a vehicle from him in a short period of time as the whole process from start to finish was seamless. From the first point of contact, I knew I was in good hands. I myself in the financial services for over 20 years was moved by how well he took care of customers. I ended up also purchasing a vehicle and Bill again went above and beyond... The gentleman accomodated our schedule and delivered the vehicle to us in LaSalle. I cannot thank Bill Robinson and his team at Chatham Mazda enough, because in my many years of purchasing vehicles. That was the best experience I have ever had. Kudos to them and then some!
Chatham Mazda offers a hassle-free sales experience. Bill was extremely professional and went beyond expectations! This place deserves a 6 star rating
Based on all the positive reviews I thought I'd give them a try. My experience was not positive. Do not recommend.
Being fairly new to Chatham we asked a few folks which dealership they would recommend. Mazda on Richmond St. came up a few times even if we were not specifically looking for a Mazda model.
We were thrilled with the service, respect and courtesy shown to us right off the bat. Bill our sales hero found the perfect car and went out of his way to make the delivery happen. Jennifer in Business Management is wonderful to deal with. Knowledgeable and not pushy which so often can be the case. We were treated so well.
Haven't met the Service Dept. crew yet but looking forward to dealing with them. They had our 2019 vehicle looking and smelling brand new inside, outside and under the hood. Great job.
We love our car! And wanted to acknowledge the highest level of customer service we experienced at the Chatham Mazda location.
Betty & Rick
Everyone made me feel at home and as if I was the most important person in the room. They worked hard to get me into a vehicle I wanted, at the price I was comfortable with.
I'm so glad I went there and will be going back when I'm ready to upgrade.
Thank you!
Great customer service.. Thanks to Ian, Josh, Jennifer and everyone I met there, these guys are amazing and try their best to make customers happy.. I travelled from Windsor to buy my new vehicle from Chatham Mazda. Overall great experience, I will definitely recommend this place to my contacts. Also great that they provide vehicle pick up and drop to Windsor for servicing & maintenance.
Super impressed with the customer service at Chatham Mazda. George accommodated our busy work schedules multiple times so we could test drive vehicles. He was never pushy and was super helpful answering our questions. We are a Honda family and usually buy from a Honda dealership only. However after our great experience with George, and Chatham Mazda having a Honda in stock with low km’s and a competitive price. We made the purchase and are super pleased! We will for sure take the vehicle we purchased back to Chatham Mazda in future for service. Thank you Chatham Mazda! Thank you George!!
Great friendly place. Travelled from Kingsville to buy our cx30. Got great trade in value - thanks Josh, Darren and Jenn.
Darren and Jenn are amazing people to deal with. If ya need a vehicle this is the place...much respect!!
We’ve owned Mazda vehicles for many years now. Our family won’t go anywhere else! The service that Kyle and his team offers is second to none! He treats us like family! Always goes above and beyond to support our car needs! Very professional service!
From the sales guy, to the management, to the service department, this is the worst run business I have ever seen. I wouldn’t recommend them to my worst enemy, I’m shocked the Lally group accepts this from one of their dealerships as I’ve had nothing but great experiences at any other of their dealerships I’ve used.
By far the best service I've had at a dealership! All the staff here go above and beyond to make sure you're taken care of - offer accomodation / would definitely recommend
By far the best service I've had at a dealership! All the staff here go above and beyond to make sure you're taken care of - offer accomodation / would definitely recommend
Chatham Mazda is the PLACE TO BUY or SERVICE if you are looking for or own a Mazda Product. The staff is AMAZING and the SERVICE is second to none. I bring my 2017 Mazda CX-5 there all the time and am always treated like family. Merry Christmas to you all and thank you for always being there when I need you!
Wonderful buying experience!! I purchased my first car and I couldn't be happier with it. Over the top customer experience, they even delivered the car to me since I live 2 hours away.
Great experience, wonderful staff! (especially George!)
I’m so happy with my first Mazda! I love driving it and all the features my new car has. The car was really well priced and my buying experience was positive. The team has great customer service. George was really helpful and made sure I was a happy customer.
We did our research on prices of vehicles and found that Mazda Chatham was by far the best deal around. No hassle and LOVE our new vehicle!
Excellent group of people! Ian runs a great shop!
Dealing with the guys at this dealership was like getting help from family members. Not only were they business like but we shared a few laughs and stories. George was like talking to an "older" brother for advice. Thanks to George, Darren, Todd and Paul for making the decision to purchase a Mazda3 GT Sport easy. Together they make a great team.
At this time I am not comfortable telling my story. but feel like I am being forced to purchase a vehicle although the original deal fell through was told I probably would not get my deposit back, they put new tires on before the deal was finalized and I would lose the $500 deposit because of this.i will be contacting the BBB about this. Seriously the worst experience ever. got this call when at work and clients actually overheard the call. EDIT: The manager got in touch with me and quickly resolved this .I am happy to say I received my deposit back and an apology for what happened. I have revised my rating also
I recently moved to Chatham and was pleasantly surprised at the differences between this Mazda dealership and the one I used to visit. The regular maintenance was $30 cheaper, the waiting room was much nicer and the staff was great. I couldn't be more pleased and I look forward to my future visits.
After having a car accident that resulted in my Mazda being written off, I went to Chatham Mazda and had the pleasure of meeting with George Marshall. Not only did George help me to find the right car but he shared some valuable information that helped me in dealing with the insurance company. I've always had great customer service when taking my previous car in for service but this was my first time buying a car there and George made it a 5 star experience!
We just picked our 2016 Mazda MX-5. First time dealing with Chatham Mazda, was a wonderful buying experience, thanks to our sales rep George Marshall. Merry Christmas.
Highly recommend Chatham Mazda as recently purchased a used vehicle and from start to finish was outstanding. Our Salesman George was second to none and made the purchase with my son a great experience. Thank you for your professionalism and please see George as you wont be disappointed .
Carman and Kyle have been excellent to work with on both service and parts for my 2019 Ram Truck. I have purchased tires and now side steps with competitive pricing and excellent customer service that Carman is known for and see the rest of the Chatham Mazda Team provides as well. Thanks for all you have done in the past and I look forward to continuing to do business in the future.
Excellent!!, This was one of the easier dealership experiences we’ve had.
Our sales point of contact Bill was a professional from beginning to end, Scott the sales manager ditto, both made the buying experience stand out above the rest.
We chose this dealership over local London dealerships and was worth the trip!
Consider Chatham Mazda! we had a good experience.
I had the best experience buying a car with Chatham Mazda. George, my sales professional, was exceptional - provided me all the information I needed to make my decision and I never felt pressure to buy. He went above and beyond to ensure the whole process went smoothly. The rest of the team, including the sales manager, finance manager, and receptionist were also great. I am very happy with the car I purchased - 2019 CX-3 - it is a whole new driving experience, the safety features are amazing and give me so much peace of mind. I really can't say enough good about my experience with my car and this dealership. Thank you Chatham Mazda!
We just had a great experience at Chatham Mazda. Our salesperson George was so friendly and professional that he made us very comfortable dealing with him.
Also the sales manager Scott was very quick with a fair trade in value for us and also nice to deal with. When we picked up our vehicle everything was explained to us in detail and we got a great SUV at a great price. The whole experience was enjoyable and seamless due to the experience and professionalism of the staff ..I will definitely recommend Chatham Mazda.
Thank you George and Scott.,
Great place to buy a car. Amazing service. My family is bought many cars from this dealership. Will definitely be buying another car there when the time comes.
My wife and I stopped by the dealership a few days ago coming from London to look at a mazda that was on auto trader. We met George Marshall ,the sales consultant there who greeted us with a smile and handled our questions very professionally. We sat down with him and had the best sales experience I had ever had. I would highly recommend George and all the staff we met if you are looking for help in purchasing your next car. In our opinion, this is how the experience should be handled. Thanks again!
I just got my new car last week and it is awesome, a big thanks to George for getting me all set up and helping with anything I needed, you really did make the process so easy and smooth
My Mazda was just in for its service appointment, and like all my experiences at Chatham it was first rate. Kyle and his colleagues did an excellent job and were very accommodating. Chatham Mazda comes with my highest recommendation.
I am from Sarnia and I take my vehicle to Chatham Mazda. I have brought my car to the Sarnia dealership in the past and the service does not compare to Chatham Mazda. I appreciate the pick up service that they offer which I use most of the time. The service advisor Kyle and Master Technician Mark take very good care of me and my car. All questions or concerns that I may have at my appointments or in between my appointments are taken care of in a timely manner. They both are extremely knowledgeable, kind and friendly. If I have a concern, Kyle will look into it for me and get back to me with an answer. With my car being in their hands I have no doubt that it will be well take care of. I appreciate the personalized customer service that I have received over the last couple of years dealing with Chatham Mazda service department.
Just bought our third Mazda and the Chatham Mazda team was great! Scott was professional and quick to answer our questions throughout the process. He is the best salesperson I’ve ever had the pleasure of working with when looking for a new car. In addition, the service department is spectacular. Kyle does a great job helping us and explaining things when our cars are in for service. They even go out of their way to make sure we are taken care of by dropping off and picking up our cars for service. Can’t say enough good things about the Chatham Mazda crew. Thank you!
I'm from London and there are two Mazda dealerships here, where do I go for service and to purchase a car Chatham Mazda! I've been a Chatham Mazda customer for over 15 years and always have been treated excellent!
Thank you Dave, Scott and Kyle for the extreme attention and service! This is the place to go people!!
Kyle S. is most likely the most courteous service manager I've had the fortune of dealing with.
Exceptional services, friendly staff and great vehicles.
Can't ask for more.
Kyle S. is most likely the most courteous service manager I've had the fortune of dealing with.
Exceptional services, friendly staff and great vehicles.
Can't ask for more.
As most of us know, customer service is slowly removing itself from our day to day routines. The exception is what I receive at the Mazda dealership in Chatham. They are always there for me and my family when we have needed them. From staying late to fix a flat to making sure we had a car when we hit a deer. What's better, they even repaired our car and had it back to us the next day as we needed to leave town.
We are always met with professionalism and a smile. I have recommended this dealership to many and will continue to do so.
Scott and Kyle, you should be proud of your team.
Thank you Chatham Mazda!
Bought my first car here, I was helped by Aj. He was wonderful! Very helpful, answered all my questions, showed me how to work everything in the car, even filled up the gas tank & shampooed the seats before I picked it up. Awesome service, would recommend!
I purchased my 2016 CX3 from Scott and had a great experience dealing with him. I Love my Soul Red beauty & love my drive. Always a pleasure coming to Chatham for my oil changes. Staff are great ! Thanks Chatham Mazda for your expert care & Zoom Zoom!
BEST SERVICE CENTER!!!!
Their service department always provides me with the best service and attention in the industry. Although I live and work in Windsor...I won't go anywhere else to get my Mazda serviced! Kyle is great!
Chatham Mazda did have what could have been the right car for us. More than once in fact and at a decent price. In the end however they failed to provide us with the opportunity to purchase what we were looking for. As a result we did not feel valued or well served. Felt like our purchasing intentions didn’t matter as there would always be another buyer. Over several months we did a lot of research and comparisons so we can speak very highly of the CX-5 model. Met some very friendly sales staff members too, so I don’t wish to paint a completely bleak picture, but customer service has to be something more than buffet style. It has to be personalized and that must include effective communication. Opportunity lost and we are now looking to buy elsewhere. Mazda – great cars maybe… just not for us!
Their customer service is top notch. I have yet to experience the service department however that time will come and I will update my review. Customer Service is the most important and this place has figured out how that works. There are hiccups everywhere you go, but any I experienced here (and there was one or two) we're promptly taken care of. Second purchase from Chatham Mazda and likely not the last.
Absolutely amazing customer service and experience. I came from Windsor to purchase my car at Chatham Mazda. I told them the car I wanted and what I wanted to pay for it and they got it for me. Not once did they give me the run around, try to cut corners, or play any salesman games. Scott and Jim made my purchase a positive, pleasant, and painless experience. I felt like a valued customer (which seems to be a rarity these days) and can't thank them enough for their commitment and dedication to their customers satisfaction. I love my new Mazda but the experience at Chatham Mazda made it even more enjoyable to drive :-)
Bought my first Mazda, a CX-5 and am very happy with the purchase and the customer service received. I would recommend to anyone in the market for a new vehicle. Thank you!
Just recently purchased my second Mazda and really enjoyed the experience. I am always offered great service when dealing with either sales or service. It's worth dealing with the Chatham Mazda as the individuals know Mazda vehicles and want to help you get into the vehicle you want for the best price available.
We had a great experience at Chatham Mazda. Scott and Gerry were extremely helpful and very professional. We got everything we asked for and then some. We are so happy with our purchase and will definitely be back!
I drove all the way from Windsor to buy my Mazda in Chatham. The price was better, the service was way better and their service department does regular pick-ups in my area and leaves free loaners! What more could I ask for. The sales manager Scott was extremely helpfull, he even saved me $500 by reminding me of a loyalty rebate I qualified for because I already owned a Mazda protege. It's worth the drive.