Just got my Sportage 2023 from this dealership a few days ago after going several times for test drives to finalize a deal that best suits me. The entire team at Kia Gabriel is truly professional and provided great insight and information all along.
No surprises, no misleading information as every detail of the car and the contract were communicated accurately.
Thank you Aiham and Marcus for your top notch service.
After a few days of driving the car, I'm really enjoying every ride.
I have a very bad experience dealing with those guys.
I booked an appointment to buy a used car they have listed on a price of 35k , after I booked my appointment and before i come they changed the listing price and increased it by 2k as they saw i was interested in the car and apparently they want to cheat on me to make more profit.
Because of my appointment with them i had to cancel my reserved turn with other dealers and lose my opportunity of buying the other car which was a good one .
However when i spoke with them at first they denied price change and said it was the same price since day one which was not the case.
The manager was ignorant and refused to help and try to fix their mistakes.
This issue cost me to lose my turn for buying another car and now i have to start my search again from beginning.
Great service, details on information were clear to avoid any type of misunderstanding. I definitely recommend shopping for your new vehicle at Kia Gabriel Nord.
Peoples I really recommended this dealership, here I know one super salesman, if you go direct to him 99/% you can go's from there with your dream car to your house, his name's Guillermo , good luck friend's
Once I bought my vehicle, they would not return my calls. I needed information about a warranty I had purchased. Took over a month to get a call back, despite repeated messages. I live two hours away and couldn't come in person. The change of attitude after purchase is indicative of their company values.
Worst service ever! Worst director jack steal his clients. Never go there again
I would like to thank Ghayda Joumaa for the fantastic work of dealing with my process of getting my car. She was always considerate and helpful. Never let me waiting for my requests and was always kind. She is a terrific person and employee of Kia Gabriel. I would say one of, if not the best, experience I had with a car dealer. My huge thanks to her for taking such a good care of everything in this process. She made it extra memorable.
Would totally recommend this place to anyone..unique service and advices from Jack A.
Fast service. Oil change done under 30 minutes when they said it would take 1 hour.
Nice people very welcoming..I like my experience so far !
Service was prompt and done in the alloted time frame. Staff was helpful and courteous.
Thank you!
Fast and very professional service. I had to wait much less than expected! I certainly recommend this dealer for any repair to anyone! Congrats to you service team U R the best no doubt!
I went for the car winter inspection, tire installation, and recall. All the scheduled services were done quickly, and the car was ready before the scheduled time, so no complaints. Great service.
I took my car in because it failed the mechanical inspection. The service department did an excellent job on getting car back up to SAAQ standards, and I pass my retest. Thank you to all the people at Kia Nord. The service department receptionist ladies were knowledgeable and very professional at doing their job and providing excellent customer service. Thank you so much!
August 26th 2021 I had an appointment for a scheduled oil change. Once there, they suggested I do my 2nd check-up, which I agreed to. The receptionist at the Service Center said it would take about an hour and a half. From where I was sitting in the dealership, I saw that my truck was only taken in after an hour and a half! After 2 hours of waiting with no word, I went back to the Service Ctre to inquire about the wait time. I was told it would be ready soon and when the lady went to ask the mechanic how long it would take I could hear yelling in the back. She came out to tell me that it would be another 30 minutes. I had another appointment that I had to be at and then the Assistant Manager went to see the mechanic a 2nd time and that's when the mechanic started yelling at the top of his lungs and throwing things around. At this point I yelled as well to get my truck down because needlesstosay I no longer had confidence in my truck being handled properly. Not to mention the very poor service, wait time and lack of professionalism. The Assistant Manager was nice enough to not charge me for the service, and did apologize for the situation which was appreciated. I don't know if it's a scheduling problem which put the mechanic under great pressure but in the future it would be appreciated to schedule appointments properly because I will not be returning for my oil changes there. It's a shame really.
Silvana Tanferna
Friendly ladies at the service counter, quick and cheap oil change. Awesome 👌
Terrible experience with this dealership... They are very unprofessional. I advise anyone looking for a car to go to another kia dealership.
Very good place to be and their agents are very professional.
Very good place to be and their agents are very professional. However, I give them 1 star because they kept my 500$ deposit just because, based on my budget, I changed my mind about buying one of their cars. They say they keep my 500$ to cover the money they used to put rustproof in the car I was supposed to buy. I found this unfair and I only hope they will never do it to somebody else.
I am very happy of your services
Very good service. I was very well advised on the repair on my car. The mechanic was very honest, helpful and effective. I was very happy, satisfied and I will return for that reason.
I brought my car in for repairs and i was very happy with my service, I had an electrical issue and the mechanic even came to speak to me to explain the situation. He was very professional and made sure I understood what the issue was, i think his name was Emilio. Definitely recommend this garage to all
If someone could contact me back with my concern would be great.
i went in for service this week the service was excellent at the counter but mechanical wise the mechanics are not well trained.
mechanic EMILIO SORRENTINO marked on my invoice as a guy that worked in my car screamed at me for going in the garage and picking my stuff out of the car he was swearing all 2hours i was there and me i was sitting in the front to service my vehicle.
receptionist was very nice ,service advisor nicolas was helpful and sales man mr.teriracca was very intelligent and helpful with my questions this is my second car with him.
Excellent service! Very satisfied
I had a good experience with Nico Nadarajah! He was enough kind & sweet! Professional & quick service!
A honnest Review. They are friendly, but i'm not sure if they are honnest. Here's the thing. Last summer i went to pose my summer tire. Right when i left, i could hear a noise comming from the from tire. Since i wasn't driving it much this summer i wait for theautomn season. So I went back in october and ask to check why that pre-existant noise when they install it last summer was there. It took 45 min to the technicien to finally say, it's the tire, they are due to change. So, i've been charge for 45 min for that. So why noboly told my in the first place last summer ? And another thing, i see more often the receptionnist scraching the checkup box than the technicien and this is very wrong. So, what i don't like is that their technician do not do the complete job ok in the first place.
They did my recall and a quick inspection thank you!
The service offered at Kia Gabriel Nord is a good example of an outstanding customer service. Not only they are fast and efficient but they do really care about the safety of their customers.
Friendly, knowledgeable people.
Hi
I had a great experience, they were very polite and professional. They understood the problems I had with the vehicle and made the necessary adjustments and changes. I've been buying from Kia dealership since 2000 and never had serious problems with my vehicles, usually upkeep. Love my Sorrento!! will certainly go back!!
Best customer service, friendly and professional,
thanks Antonio
Everything is fast, clear, no need to wait 2 weeks to take an appointment. You can also go to the service area and inspect your car.
Very good service from Magalie and technical mechanic Emilio.
Thank you so much
Dino Galli
The service is exceptional. Magalie takes care of us every time we go and it's always amazing. Everything is explained in detail, we know what we're paying for and it's super professional.
This will be the second car that I have gotten from the Gabriel family of dealerships and the service has been excellent! They listen to your needs and find the right solution which is all a consumer can ask for (They have great pricing also). I would high suggest them to anyone in need of a car.
Quick, and good service.
Fast service..and cordial staff
Bad experience with KIA
I went their but they just waist my time.
I saw 2 SUV there but both door lock keys are not working and also remote control battery down.
Fantastic sales team and service. The new administration really turned things around and made this dealer one of the bests out there. Definitely recommend!!
Whether it’s for a regular service or not, the service at Kia Gabriel is awesome. I have always had everything explained & questions answered. They go out of their way to make you a happy customer. I would most definitely recommend Kia Gabriel.
Sedona control arm recall. Asked to ensure alignment ok and was told it would not change. Now it pulls to the right and they are not responsible. Did not ask for this recall and now alignment is out. UPDATE: Customer service staff clearly stated "there is nothing we can do" so I don't need to call to discuss the situation
Was there in the last week with my 2016 sorento with a check engine light that kept popping up , young lady at the service desk did everything she could to make sure i got served properly as it was not an esy problem to correct (no fault of the SUV) even though they are going through some construction , from now on bringing my sorento in for service , ty
I went in for a motor issue, and it was smooth sailing to get it resolved. They kept in constant contact to inform me of the situation, and the repair period was quick. Stanley from Parts and Services was the real MVP in this situation. He was professional and courteous throughout the whole process. I hope he gets recognition for the work he does in providing amazing service!
Very efficient service and customer care. I was very pleased with the short time it took to fix my car. The agents were all very friendly and accommodating.
I had the best customer service! I went in because of my motor and the staff was really great! Thanks :)
DEALER IS NOT TO BE TRUSTED BE WARNED
I WOULD OF LIKED TO BE WARNED
REVIEW
*AVOID THIS CAR DEALER PLEASE DO NOT TRUST
*CARS ARE ACCIDENTED AND THEY TO NOT TELL YOU
*I'M DOING YOU A FAVOR BUY ANY WHERE ELSE
CONCESSIONNAIRE A PAS FAIRE CONFIANCE - ATTENTION!!
J'AURAIS AIMER VOIR CETTE AVIS
AVIS
*ÉVITER CE CONCESSIONNAIRE NE PAS LEUR FAIRE CONFIANCE
*LES AUTOS SONT ACCIDENTÉES ET ILS NE VOUS LE DISENT PAS
*JE VOUS RENDS SERVICE ACHETER AILLEURS
THIS IS THE WORST DEALERSHIP YOU CAN GO TO. THEY ARE THRIVES AND THE OWNER IS A BIG SCAM. STAYYYY AWAY FROM THIS DEALERSHIP FOR YOUR OWN GOOD
I love the service, the salemen Savas Haybat was very profesionel with us. He respond to all my question. I recomend this place for all the customer. Very Great place.
The sales person was nice and professional. Didnt feel pressure from him but once the sales manager started his little song and dance, we felt a lot of pressure and not much listening. And just to top it up promises that were made as part of the sales pitch werent kept. Not bad service, but be prepared for all the unpleasant sales tactics you can imagine.
I found this dealer really helpful