Great customer service and attention to detail by the salesman.
2019 Sorento with < than 6000 km on it.
Well this is now the 8th week that you have had this vehicle in the shop and you have NOT fixed the problem. You have even stopped calling me with updates. Could have pulled the engine and replaced all the parts by now.
It has to get repaired soon or Im going to trade it to your dealership.
Its the CMU (computer) that's the problem.
Replace it and stop XXXxing around
I have lost faith in your ability to fix your own vehicles.
Do not get service done here. Kia's are great, reliable cars but this service department will mess up repairs or maintenance jobs the first time causing you to come back numerous times. Another kia dealership told me lambton kia may have messed up a maintenance job costing me $1100, 40 000 km earlier then i should have. I kept the parts to show Lambton kia and when i went in all they did was redirect and deny the issue. If i had not gone in at random to get my car looked at, i could have lost my car to this issue. I understand people can make mistakes but discarding the issue the way they did was very unprofessional. The verdict: if you want a nice reliable kia, drive to London or anywhere else. Trust me it is worth the hour of your life to avoid Lambton kia.
This was my first time buying a car all by myself. Everyone in the team from salesman to operations manager was very open and detailed about the whole process.
I look forward to continuing service with this location for many years to come!
I love my van! Sales were excellent and very helpful in getting everything set up. Pick up date was later than I would have hoped but they were flexible and everything was ready to go on my date.
I recently got a recall for my Kia Soul and ended up having my entire engine replaced. Everyone was incredible there, the girls are awesome at the front desk. They kept me posted frequently, I got a loaner car for the time mine was getting fixed, and I walked away without paying for a thing. Definitely going to purchase my future car from them!
My experience of purchasing my first car with Lambton Kia was seamless and easy. They followed all COVID protocols making the process very safe. Everyone I dealt with was accommodating and ensured my interests were put first. Thanks again!!
Very Happy with the service we received while looking for a car for my daughter. She absolutely loves her car and dealing with Rob and Scott was great. Betty in finance was easy to deal with as well. We are very happy with the purchase so far.
I was very pleased with the service I got at Kia. Both the staff at the service desk were polite and knowledgeable. They explained what was done and why they couldn't update my GPS system. They even recommended the best place to go to possibly get it updated that they use. I would highly recommend Kia any time. Staff even washed my car for me for free. Thank you Kia.
Lambton kia has been good to be over the years I've owned my kia. They've helped me with warranty repairs and remember me when i come in. I never felt pressured to upgrade my vehicle and always kept communication lines open with concerns. I felt their offers were always fair and open and one of their agents communicated offers with all fees in right away so I know what I'd be paying. I appreciate their transparency and look forward to continued business with them. Shout out to the service ladies and back of house guys!
Very friendly and welcoming staff! Fast service and washed our Kia for us after too!! Really pleased with their awesome service :)
Lambton Kia's staff are always very friendly and helpful! They make you feel like you are part of their family. You can trust them!
Everybody who has helped me here at Lambton Kia was so friendly and informative! They made sure to give me the best rate and notified me of additional discounts that were available to me! I felt no pressure or obligation with sales! As this was my first time buying a car, I am so glad Kia Lambton made it such a pleasurable experience! Special thank you to Scott Callaghan and Sean Mccallum for all your help and insight! You guys have been wonderful to work with!
Sincerely, Cassandra
Great service on my new 2020 Telluride not only on routine oil changes but the recall notice. I appreciate the reasonable cost of the routine work and that they keep me up to date in my maintenance status. Thanks for all the good work!
Mark Burke
My recent service at Lambton Kia in Sarnia was, as always, excellent and provided in a timely fashion. The staff are professional, welcoming, courteous , helpful and friendly. Thank you to the entire Lambton Kia Customer Team
- Anna B.
Well taken care of. Would refer to anyone. Great people to deal with
Hey Kia Lambton, remember when you told me I had a crack in CV boot and could replace it for me. Then called me back up saying the mechanic broke my axle and I had to pay an extra $400! For your “qualified” mechanics mistake. When I came in to pick up my car you guys gave me a complementary Kia umbrella like this somehow made everything better. No wonder why any mechanic in Sarnia has nothing good to say about your shop and now your customer service is also going down the drain. Good luck
The service is great at the parts counter , I bought a lemon and ended up not under warrenty and rebuilding what broke cost me almost as much as a new car , I would not recommend buying a kia but the people there are great !
Great customer service. Answered questions honestly and competently. Love my new car!.
I had a engine recall on my car. Had to get engine replaced at Kia Sarnia. Worst experience they didn't tighten engine bolts or hook my electronics in steering wheel back up. I told them the problem right away and they said it was my problem. Ended up costing me $3000 dollars from damage from the job they wouldn't finish. Never get a car here or get them to do any work on your car. BUYER BEWARE.
It looks like Lambton Kia has a good customer service only for new sales. I experienced a pathetic service from the Service department (front desk employees). I think someone should set KRA for them and create checklists for each jobs so that they will not miss to communicate with the customers.
I have raised a complaint ticket in Kia Head office website to ensure that this is well messaged to as google reviews will not change a thing.
The worst service ever. Well NEVER buy or service my Vehicle there again. Very rude people.
Very poor customer service. And the young girl in parts is very rude and condescending.
Would not recommend service here at all. Always an issue 🙄
They did a good job quick friendly only complaint was a customer in a waiting area not wearing a mask.
I recommend this place to buy a car. From the first call to set up an appointment. Sean was an amazing sales guy he was not pushy at all he answered all my questions.. When I was doing the financing with Scott he also was amazing made me feel very comfortable. When I picked up my car Sean took the time to walk me through everything on the inside of my new car...Thanks for all you guys did I love my Kia soul.. ❤
Ben was very helpful and accommodating, even in these difficult Covid times. We are super thrilled to have our new Kia and recommend Lambton Kia for your new vehicle purchase.
Great service. Made it easy to buy my 2014 Kia Soul. Worth the drive from London
Too long of a wait even for the simplest things
Amazing staff, friendly and helpful. Took my grandmother to buy her second kia. She liked the last one so much that when she sold it she went straight to the source. I also own a kia. They are incredibly cheap on fuel and very reliable.
After purchasing two previous vehicles at this dealership we wanted to replace our Kia Spectra and went in to test drive a vehicle.
They had no brochure on the desired vehicle and had to be emailed the information. There was no follow up call from the dealership, even though we let them know we wanted to buy.
We purchased a new vehicle from London Kia.
Sean was very accommodating, I gave him my monthly payment limit and he came through with flying colours. Upon delivery he joined me in the car to explain all the features, which are amazing I must say for the price of the car. I strongly recommend anyone looking for a Kia, or used car at Lambton Sarnia to see Sean first........
It seems like parts and service staff don't have any real automotive experience. Which comes in handy in an automotive setting. Friendly but...
My daughter bought a new 38 thousand dollar kia sportage from this dealership and since the bad service she has got I wouldn't deal with them I also have a 2015 kia sole that I bought there new the sales guy is now rude to her car came dirty when delivered to her window tint sucks what happened to this dealership
I had my 2013 Sorento towed in because I was instructed by service staff because my vehicle's engine light was flashing. I know that the problem was because of a callback problem as we received a letter describing exactly what was occurring with the vehicle. When getting there the service staff indicating that it would be some time to get a heads up. I phoned at 4 pm to find out what the problems was. The service rep said it won't be a while like two or three days before they can look at it to be fixed. I asked if when a vehicle has a problem that is caused by the company why lt does not supply a loan car. Anyway I do hope this can be resolved soon as to now I have to rent a car.
Good service department and knowledgeable staff.
Sean McCallum helped my Mom and I pick out her new KIA Soul in Space Green. Sean was absolutely amazing and got her exactly what she wanted. He was honest and helpful in every question/decision we made. He made car buying easy and an adventure. Thank you Sean and all the staff at KIA for taking care of my Mom. She loves her new Soul and thanks to the amazing colour she is the talk of the town! 💚
My Mom and I purchased my first car together, a 2014 Kia Rondo, from Lambton Kia. The salesperson was excellent, and even though I had wanted a Kia Forte, he found a low kilometre Rondo that we thought was at a decent price. Following this we quickly discovered that Kia didn’t care about its customers with the nightmare that unfolded. My mother needed the car; I had been gifted a Toyota Venza from my Fiancé’s family and no longer needed the vehicle. My Mother’s name was on the sales documents however it hadn’t been included on the Ontario vehicle registration slip. When I went to transfer the vehicle to my Mother we thought it would be straightforward. The MTO explained to us that this was an error on Lambton Kia’s behalf and they would have to remedy this. We informed Lambton Kia however Ben Last, the sales representative who signed off on the paperwork, ignored the complaint and told us to go elsewhere. We believe Lambton Kia should be remedying this situation, now we are in a dilemma and without a legal letter gifting the car to my Mother (who is listed as the co-owner) and a safety inspection ($300) I cannot transfer the vehicle. The MTO even called Lambton Kia on our behalf and told them that they needed to fix this. Do not purchase a vehicle from Lambton Kia and expect them to remedy any issues following it driving off the lot. So disappointed and upset with our unfair treatment.
Great service. Two thumbs Up!
I was stranded in Sarnia on vacation with a malfunctioning fuel cap (car was not bought from this dealer). The reception was helpful at getting the car checked and the service person was an expert at identifying the fixing the electrical problem that led to the malfunction. They invited my dog into the dealer and provided water. The service person ended up staying overtime to fix my car to make sure I can get home. The price was more then fair. All in a great experience. A small dealership with a big heart!
Well taken care of
Newly retired. Wrote up deal twice with them. Still no vehicle after two months. I’m not sure it’s even been ordered after taking my deposit. The salesman said something about finding buyer for my trade first. This can’t be right.
Great Dealership to purchase a vehicle from,staff very friendly and knowledgeable and they treat you like family. 5 star experience.
Girlfriend took her Sorento in to have a caliper, rotor and pads put on just one tire and cost over $1,000. In the states the parts wouldn't have even cost $150 for all of it. The caliper alone they charged $466 and then double charged on the rotor because they come in packs of 2 and they can't be separated, so got charged for both even though it only needed one that's another $250 . I advised her to never go there again. Complete rip off! Just taking advantage of a girl who doesn't know much about vehicles. I'd advise a different dealership!.... P.s. had a quote done there for all four calipers rotors and pads along with a bearing.... Estimate was just over $2000 for all four.
Great staff all around. Very professional. I highly recommend you pay them a visit for your next car or any service
Web pricing is not always correct, many vehicle incorrectly priced. When you get to the dealership you find out that it is a lesser vehicle for the price. Will lie to you on the phone about vehicle condition / price / km to get you to come into the dealership. You will find out when you arrive that the vehicle that you where quoted on the phone was not actually new despite being told that it was new 3 times by the sales associate. I gave them two stars because the manager seemed like a decent guy.
I just recently went through the process to buy my very first car, the Kia Optima SX Turbo! The staff at Lambton Kia were very helpful, informative, and efficient in the care of my car! My questions and concerns were answered with great detail to ease the whole buying process. I will continue to recommend Lambton Kia for their A+ services and their great selection of new and used cars! Thank you to everyone for my first car experience!
I am a former Salesperson at Lambton Kia and am convinced that there is not another dealership in Sarnia which offers the level of service that they provide. KIA as a brand is severely underrated and overlooked. I am currently a proud Kia owner and my future purchases will be a Kia Forte and a Kia Sedona (minivan) from Lambton Kia!
The Service Desk staff are friendly, attentive and knowledgeable. They’ve answered all the questions I’ve had, and given helpful suggestions. The service team itself is very fast and thorough. The service rates are also very reasonable. Highly recommended!
Friendly and Great service and so nice not to worry about my vehicle getting me where I need to go. Adding up the Km 's but know I am happy with my Kia Soul
I love our new Forte. Steve was very helpful in making the decision and explaining all the options to us. He has since been helpful in helping us figure out all the technology on this car.
Bought my new Kia from here this summer and could not be any happier with everything, the car is amazing the staff at the dealership was absolutely fantastic.I would recommend Kia and especially this dealership to everyone
I bought my Kia Forte in 2014 and could not be happier. The sales staff member I dealt with was very friendly and knowledgeable. I continue to get my car serviced there and the ladies behind the desk are fantastic! I would recommend Lambton Kia to anyone and will definitely be going back for my next car!
Bought two cars from these guys in 2010-2012. I would never buy a Car from here ever again. Revolving door of sales staff, NO after sales support. Argue about warranty coverage. The cars are good, the dealership is bad.
Worst customer service experience ever. Do not go here, unprofessional attitude followed up by incompetent counter staff.