Non informative
Overhyped that the unhaggle price could be beat by 3-4%. Nothing but they could do better than unhaggle. Yet, they did not have stock for the trim we wanted and I specifically said we weren't looking for a higher trim. He said come in anyway and he would surprise us. We went in and the sales person was sick. We were funneled to someone else that knew nothing about my previous conversations. He was not able to match the unhaggle price and only quoted the higher trim. Did not provide final price, only bi-weekly payments, even when asked. The best they could do was provide their price and promise to find the trim we were looking for. We purchased from a different dealership that provided a better price and didn't play games.
nothing clear in their deal , quoted me 6000 less than my used car's black book value
do your shopping online first and get your numbers right and always ask them about the different numbers cause they are master in hiding rip offs in the payment numbers
would have given them - 5 stars because they wasted my time
polite, responsive, knowledgeable !
Excellent service avec Sam! J'ai acheter une Forte5 le 5 Feb, journée très occupé beaucoup de clients, rabais vraiment irrésistible! Très bon service!
Did my homework via Unhaggle.com and went in with printed copies of what I thought was a fair price for a 2014 or 2015 Kia Rondo LX. They accepted my numbers and we haggled over including a set of winter tires and rims. They did the usual up-sell on extending the warranty (from 5 up to 10 years), adding electronic rustproofing and an oil change package for 10 years. Salesman was Daniel, he was good. Sales managers were Ralph and later Patrick (when I picked the car up), they were OK. I caught one error in their calculations related to the value of my trade in which they quickly corrected. Overall, not a bad experience. My advice is do your homework and Unhaggle.com is your friend :-)
I dealt with Moe, the internet sales representative, and it was a nice experience overall. The sales manager was somewhat aggressive, but, all in all, I can't help but feel we got a good deal because of it.
Because they are a volume dealer, they happened to have a few 2013 models of the car I really wanted left in stock that they wanted to move out. This was a lucky break for me and I ended up very satisfied.
I needed to replace my car and was fortunate to receive exceptional service at Bank Street Kia. Thomas made everything easy and helped me get into a new Sorento. Was very happy with the price and the vehicle. This is my first time buying a new car and was pretty nervous but I received the deal I wanted and the perfect SUV for my needs. Sunny and Thomas are great and I hope to see them again in about 10 years.
Purchased a vehicle at this dealership. Great experience! Friendly service and great price. Thank you Thomas and Ralph for excellent customer service.
From Mike and Moes so called "take it or leave it" strong arm negotiating tactics in person, to having them rescinding offers and "dangling carrots" of winter tires and meager discounts buried into the overall cost of the product over the telephone, all make for a truly horrible new car buying experience. Three cheers for Ernest - the ever consummate professional. He put my mind at ease in these otherwise difficult circumstances. If you want a deal that's fair folks, I strongly do not recommend this dealership and urge you to seriously look elsewhere.
Awesome, gentle, polite staff and unbelievable extra superior services!
I looked for a new sedan and THOMAS help me in patiently and kindly. He is the best sale councillor ever I have met. With high level of knowledge and politeness advises me to find the best according to my requirements. He is a real gentlemen. Wish him the best in his upcoming way.
Also thanks to SUNNY and MOE for their collaborations and kindness.
Highly recommended for those looking for a satisfying place to buy a car.
I thought left this review months back but it never seemed to post for some reason, so here it goes again. This one won't be as detailed because that took some time.
I purchased a used car from Sully in November, I dealt with Sully, Moe and Sunny and they were all great.
I'm from the GTA & had been looking for a specific used car for some time, one popped up at this dealer & there pricing was by far the best in Ontario. I knew the car & their market & it looked like a deal I was interested in. We went back and forth over the phone discussing the details & came to an agreement that I was comfortable with being that I would have to travel 4-5 hours to get there.
Upon arrival everything was great the car was as described & all necessary work for safety & licensing was complete & the car was ready to go along with the paperwork. I went over the car with friends who traveled out with me as well as a quick test drive and again everything checked out, the paperwork was waiting to be signed after the funds were exchanged & I was on my way.
It was a great experience with zero issues, both friends who were with me mentioned how great the dealer was, attentive staff whom were very friendly and helpful while I was on the test drive. All in all I would definitely consider purchasing through them again if I was in the area or if they had a vehicle I was in the market for, thanks again guys.
Chris
Recently I visited Bank Street Kia to buy my first SUV (Toyota RAV4). I had been with few other dealers but Bank Street Kia gave us the BEST DEAL in city. Thomas helped in explaining car features and got the car ready for the test ride. Later I met Sunny who made me comfortable to closed the deal with best numbers. P.S He has a good sense of stock market.
All in all it was a great experience indeed. I won't hesitate to recommend Sunny and Thomas for your next car purchase.
Awesome awesome service! LOVE LOVE LOVE
THOMAS assisted us. He was very knowledgeable and took the time to answer our questions while showing us our car of interest in much details. He went on the test drive with us and explained the features of the car; he even told us the best route to take for the test drive. He listened to our concerns and showed us other vehicles we might be interested in without being pushy. He made us very comfortable during the experience.
ERNEST was also very kind to see and talk with us while we were in. His knowledge and experience are extensive and were evident in the way he handled trying to propose the best deals to us and how he went about the different possible options available to us.
We were overall very very impressive with this dealership. Even the manager took the time to thank us for coming in.
This is one of the best client service we have experienced in "our family car hunt journey"
We would definitely recommend based on our experience there.
Ernest & Sunny were the people I dealt with in buying my Kia Forte. They worked really hard in making sure I was happy in my purchase and the price I wanted to pay for it. Went the extra mile to get me winter tires and rubber mats & tank full of gas. Job well done. I love my new car.
Ernest & Sunny are the two persons we dealt with at the time of our new vehicle purchase and both were very professional and courteous. They both worked very hard at making sure that all are needs were met and that we were satisfied with our purchase. Everyone in the whole place were very nice and welcoming and made you feel right at home. We would recommend Bank Street Kia to everyone.
We are more then pleased with our newer car and service we received at Kia on Bank Street. We especially would like to thank Ralph for all his help. We highly recommend Kia. Thank you Gentlemen.
Mr. Moe Ali assisted me by making me feel comfortable while he was taking the needed information. While I was really stressed out answering all questions, He remained calm and kept explaining in details the process of ordering the new key and to program the ship of the key on the car of the computer, and informing me about the results of the process in short delays. He eased my worry. Thanks to his professionalism, patience and dedication. I was able to finally succeed in getting my new key and get my car working.
I couldn’t have done it without the help of Mr. Moe Ali an important player on your team, and most of all a very professional and proactive one. He is indeed a credit to your organization.
Thank you very much Mr. Moe Ali! I very much appreciate your professional assistance and help.
Our family has been dealing with Dilawri and my husband and I bought our first car. The staff is very friendly and helpful. The customer service is great. The representatives that helped us, Elias, Sunny and Ralph, went above and beyond. They have done an amazing job. Thank you for your service.
I would like to thank the Bank St Kia team for making my purchase as smooth as possible. I was given the best pricing in the city compared to many other Kia dealerships. Not only was I given the best price but Sully's customer service was over and above, my brand new Kia looked amazing at pickup. I would also like to thank the finance manager Sunny for helping me with my approval. I would definitely recommend the Bank St Kia team!
We dealt with Ernest when we purchased our new 2019 Kia Sportage and his level of service was incredible! We could not have asked for a better salesperson to deal with; he was polite, patient, helpful, kind and ensured that we knew and understood everything throughout the process of purchasing. Even now, we will make a point to stop in and say hi when getting any service work done on the vehicle due to the amazing service we received. He makes you feel like you've been part of the family and/or friends for years! Keep up the great work Ernest!!!!
I recently crashed my 2018 Kia soul that I had previously purchased at this location. I decided to call up the same person who sold me the first car (Elias). He was able to help me purchase my second car, a 2020 Kia soul. I would recommend this dealership. I have had a great experience with both purchases. They both went smoothly and quickly. Ralph in the finance department helped push along the claim for my gap insurance (If you don't know what gap insurance is you should look into it) I am very glad to have had that on my vehicle as it covered what my insurance company did not. So if you are looking at Kia, Shop here!
Absolutely great experience! Very honest and upfront, no pressure sales tactics at all. Relaxed environment and went the extra mile to make sure I was satisfied!
I get an oil change every 3 months and usually need to bring my toddler with me.
The amazing staff of Kia are always fast and friendly. Even in the middle of tire season I wasn’t there much longer than an hour and was offered cartoons and a colouring book for my daughter!!
Thank you for making my experience as easy and painless as possible!
Overall I love the Kia product. Bank Street Kia is a friendly environment and the experience was fair. There was a couple issues which were handled well eventually. The largest drawback would be the after service care. My vehicle didn't have factory car mats at the time of purchase which Bank stree Kia sorted out by providing me with a higher quality mat. But, that happened 4 weeks after I bought it and despite my emails and texts I didn't receive any replies until I dropped this Google rating. Overall they provide a great product and the environment is clean, respectful and friendly.
Very quick to ask for a positive review.
On a sale well over $20k, the gas tank was almost completely empty (around 20km range). Windshield wiper fluid was almost completely empty also, wiper fluid reservoir cap was also missing.
Customer service was good, friendly, not exactly speedy, but to the point and effective. If the gas hadn't been empty it would probably be a solid and glowing 5 star review, but it seems so absolutely petty to short shrift someone a tank of gas when they buy a car from your business.
Had a wonderful experience at Bank Street Kia. I had dealt with couple of guys and every one was pleasant. And I picked up the car in the second visit.
The salesman Sully (Sulaiman) was extremely courteous and knowledgeable, he answered all my questions patiently. He has a pleasing personality and genuinely helps you in the decision making.
Sam, Sunny and Mo were involved in other aspects of the deal and all of them were great. Sam and I discussed on the price and we were able to come to a price that we both were comfortable with.
Great job guys.
We arrived 30 minutes after calling and were politely greeted with a test car ready to go. The sales man was very knowledgeable about the vehicle. Thanks Elias and mo
We had been to another dealership... but Bank Street Kia was hands down the best experience. From the get go our first contact was Elias. He was welcoming and keen to get us the vehicle we needed. Then we spoke to Sunny whom ironed out the finer details. All in all a great experience. Other dealerships would stand to learn from this team.
Was shopping for a new vehicle online and saw a great deal at Bank Street Kia. We dealt with Ibrahim and Sunny. They were both knowledgeable and helpful. The 2020 Kia Sedona we picked up is our first Kia, but I'm sure it won't be the last. Great people to deal with. Highly recommend Bank Street Kia.
I first looked at the review before reaching to this showroom. After reviewing positive comments about the location, we decided to visit bank street kia. I was very impressed with their service, from the first time i walked in until I drove away with new 2019 Kia Forte. Ibrahim was the guy we dealt with, he was nice, and has good knowledge about vehicle we purchased. We didn't feel pressured. Sunny was the finance person we dealt with, very helping. All the paperwork was done nicely. After sales follow up to see how I liked my car. Great service.!!
Good morning world. Yesterday was one of the happiest days of my life. I became a proud owner of 2020 Stortage. However, I am this happy, only because I went to Bank Street Kia, and it so happened that my sales man was Kai Angel. His approach was immaculate! Very customer experience oriented! He made me feel like a part of the new family!
If any one id looking for a car, then most definitely go there and ask for Kai.
My experience with Bank Street Kia, specifically with Ernest, was absolutely amazing. From start to finish, could not have been easier. Ernest was very knowledgeable and professional. 10/10 would definitely do business with them again.
We had been to many dealerships in the past week and Bank Street Kia was by far the most accommodating, pleasant and professional to deal with. From the time we walked in and the receptionist greeted us to Sam the sales manager to Earnest who explained how every feature worked on the vehicle. Earnest joined us on the test drive and made sure we knew how the features worked. There was no pressure tactics to rush us into purchasing right away. When our time is right we will be back to purchase our vehicle there.
Rob and Louise
Got a great deal at Kia Bank Street...loved dealing with them. Randy was very helpful...he advised me to his best and helped me make the right decision. They were really patient and understanding. This is the best place to buy your Kia cars!!!
I was very impressed, from the time I first walked in the door, until I drove away with my new 2020 Kia Sportage. Ibrahim was the salesman I dealt with, very knowledgeable about the vehicle, and very patient with my questions. I didn't feel pressured and got the vehicle I wanted at pa price we could both live with. Moe the sales manager was fantastic throughout the process and Ralph was easy to deal with to finish off the paperwork. A great team spirit among the staff and a pleasant place to be in. The after sales follow up to see how I liked the car was great too!
Abdul was my Sales Representative, he was understanding and listened to my needs, wants, and answered all my questions with knowledge and confidence. Abdul was not a typical pushy Car Salesman. I recommend Bank Street KIA and i recommend Abdul to anyone seeking a vehicle and wouldn’t hesitate to purchase or lease from this dealership or Rep again in the future!
I recently purchased a Stinger from Bank Street KIA. Abdul the salesman was extremely easy to deal with, he was friendly and very patient handling all of my inquiries. I would highly recommend if you were going to purchase a vehicle at this dealership you should ask for Abdul. Ralph, who handles their financing is very knowledgeable, he works with a level of integrity and is down right awesome! Ralph will help you figure out the best fit solution for your situation.
By the way, the Kia Stinger is a excellent vehicle, fun to drive, handles amazingly and is super fast!! Best value for your money and comes with all options of a luxury car!
BANK STREET KIA IS THE BEST
This dealership is amazing. Abdul was a fantastic Salesman. I would recommend this dealership to all my friends and family. I love my Kia Stinger. Such a beautiful ca.
Great place, nice people, especially Kai and Ralph. Kai was really patient and spent several hours with us showing, test driving and filling all papers. Ralph has gotten a loan for us (not the best terms I would say, but good enough for people without credit history). Reach some concrete person via phone is not trivial task, so take business cards with direct or ext numbers.
Overall I would recommend to contact them if you need a car. Personally, I will do it in year or so to trade-in my current car.
Good afternoon.
Review is something as a report card, so here it comes: I was looking for any car with a certain budget. So I have visited several different dealerships. When I came to Kia on Bank st. at a Used cars lot, I was approached by Kai Angel, one of theirs salesman, and wow, I was very surprised by the way he handled all of my needs! The kindness and customer oriented approach, with strong patience deserves the highest mark.
It was my first time buying a car and I must say it was an amazing experience. Ralph made getting a car effortless. Thanks for all the help!
Had a great experience with Bank Street Kia and especially Abdul. We really got the impression she did everything in her power to get us the vehicle we were looking for. My wife and I really love driving the 2019 Soul EX+.
We had been to numerous car dealerships searching for the right vehicle, before heading to Kia on Bank Street. The service we received here was by far the best we have encountered at any car dealership. We found the staff knowledgeable, patient and friendly. They seemed genuinely interested in helping us find the right vehicle for our family, and it never felt like they were pushy or "just trying to make a sale". We dealt with Sam, who assisted us in choosing our 2019 Kia Sorento. He was well informed on the vehicles we were interested in and really let us take our time with test drives and comparing the vehicles. We met with Elias before leaving the lot with our car- he was very helpful with our last minute questions and was really friendly. Moe, the manager, was welcoming, genuine and worked with us to settle on the right deal. And finally, we had a great experience with Ralph, in financing. He went above and beyond, providing us with information and options, was knowledgeable, friendly and honest. In short, Kia on Bank Street has a great selection of new and used vehicles, the staff are genuine and really want their customers to leave happy. They will work with you to negotiate a deal that's comfortable for you. We totally recommend them! Thanks!!
We are extremely happy with the personalized service we received from Bank Street Kia. Elias was with us every step of the way, genuinely helping with our decisions, patiently teaching us about our new car, and taking the time to answer all our questions. His positive and genuine personality was contagious and it's obvious he really cares about his customers. We highly recommend Elias and Bank St Kia!
Bank Street Kia, the best service from salesman Ibrahim. Very friendly guy, was very happy with everything he did to make my purchase the best. Everyone at the Bank Street Kia are great sales people including Zach, Sam, the boss Asad, finance manager Ralph, receptionist Toni. Service Dept: usually deal with Leo but Daniel is also there to help you with all your service needs. Highly recommend purchasing your next vehicle at Bank Street Kia. Have been dealing with these guys since 2016. Thank you.
Amazing Customer service, we dealt with Zach and would definitely recommend anyone looking to purchase a new or used vehicle to come visit this location on Bank Street! Very efficient, very knowledgeable and most importantly extremely helpful and friendly staff members!
Zach is so professional. He made my experience absolutely amazing and didn't pressure me what so ever. I really felt like I was dealing with with family vs a salesman. I'll definitely be stopping by again and recommending this location and him personally to all my friends and family. Thank you so much for all your help!!!!!!!
Great place. great service and honest people, I went there and met a great salesman named Younes. He was very knowledgeable, gave me a lot of tips and ideas. finally we bought our car from him.. 100 % recommending him for everybody..
Great experience dealing with Sam and Sunny. Extremely efficient and friendly. I can’t say enough about the lengths they went to,to make sure that my wife and I left 100% completely satisfied with not only our vehicle but the entire experience as a whole. Highly recommending Bank st Kia to anyone looking for a new or used vehicle
Ernest and his manager Moe truly earned this 5 star rating. Thank you two very much, I love my new vehicle! I will admit; to me personally it was a rocky start, but definitely worth. Story below.
After doing tons of research on the exact vehicle I wanted, I went into this location looking to finance. It was my mistake to go after work—just before they were closing ready to fight and negotiate when everyone wants to go home as much as I do. Knowing my personality, it's not that simple. I like to know every form of detail of what I'm getting into before signing.
After that unfortunate experience leaving myself weary and a tad frustrated, I emailed other Kia dealers outside of the city to see their offers. The next day, on my day off, I took the time and visited two other dealers before revisiting this one. Similar to this location, all the others (including emails) were very quick with offers and get me the car I wanted and to sell asap.
Ernest was aware of my arrival the next day, and came in on his day off. I really appreciate that. As the day progressed, he looked visibly worn out (sorry man) but stuck to it. I can be a tedious customer to deal with as I want to know every single detail of the offer considering this was the most expensive car I've ever financed.
Moe tagged in and assisted Ernest to go over everything in extreme detail. I was full of questions to which they both answered to my satisfaction. I spent a good amount of time there going back and forth with offers and counter offers before coming to an agreement. They were more than patient with me. I purchased the car, and feel confident I got a fair price.
After a day of me owning my new car, Ernest reached out to me to see how I was doing. No other dealer has called me back before like this—I was delightfully surprised. A few days later I realized I completely forgot my parking pass and my sunglasses in my old vehicle. I contact Ernest and without missing a beat, he let me know he was able to retrieve them for me.
Thank you again Ernest and Moe for your time and efforts to sell me the car I wanted. I'll say it again; I'm not an easy customer and you two handled it well. Car dealers are very hit and miss, and this was definitely a hit.
I look forward to doing business again in the future and good luck in your endeavors at Kia.
After visiting more than 5 different dealerships plus the ones that I called, I found myself purchasing a vehicle from this dealership. The service that I was provided with was one of great quality. Many thanks to Elias and to Sunny for helping me find a vehicle that offered many of the items found on my wish list. I will certainly refer this dealership to others. Cheers!
Not many people can afford to go first class today, but Bank Street Kia made it easy. I was introduced to Joe, who accompanied me on my journey of purchasing a vehicle. He was both friendly and knowledgeable and really was in my corner when it came to getting me the best deal possible. Unlike buying a car years ago which could be a very long and painful experience, Joe made the process easy and relaxing. Very willing to negotiate to get as close to my budget as possible, we were able to come to an agreed upon price fairly quickly. Moreover, within 5 minutes of shaking hands, he came back to me to offer me something even better - a substantially higher level of vehicle for a minor increase in my bi-weekly payment. I was then introduced to Frank who took me through the financial part of the deal. Again, very friendly and knowledgeable, he explained and offered things with no pressure. A final meeting with the General Manager, Patrick, proved why Bank Street Kia is #1 in Ottawa. He wanted to thank me as a customer for coming to the dealership and wanted to let me know that if I had any problems, I was to contact him. The ultimate goal for them is customer satisfaction and I can definitely say that I felt that. Although all young men, I was impressed by their professionalism and their dedication to putting the customer first. I would highly recommend Bank Street Kia to all of my friend, colleagues and family and would most certainly return there to buy my next vehicle. Thanks guys for making this experience an enjoyable one!!
Nobody Deals...
We went to look at another car only to find that it had just been sold. Hassan immediately went to check if they had any other similar vehicles at the same price range. They had another vehicle that was newer than the one we were looking at and a bit more expensive. After a little back and forth they were able to sell us the vehicle at the same cost we would have paid for the original less expense vehicle that we went to look at. I found Hassan and Frank to be very friendly and they seemed interested in getting us in a vehicle that we wanted at a price we could afford. I did feel that there was a little pressure to get the sale but they were not too aggressive and I never felt as if I couldn't walk away at any time. Overall a great experience. Have yet to experience their service department so I hope they are just as courteous and friendly as the sales team.
What a relief!
I happen to be a young driver, and oh boy was my visit to bank street kia great! Before I arrived at the dealership I was so nervous about how serious I'd be taken. Will they take advantage at the first sign I seem vulnerable? Do I have the sufficient knowledge to make sure I get a good deal? Too many questions were going through my mind and before you know it, I was opening the front door. Hassan was there to greet me in mere moments, by then, it was too late to turn back. Within the first few minutes did I ever feel the weight off my shoulders. Hassan was friendly, knowledgeable and helped me get into the forte I`ve always wanted! He understood that this was my first car. He was aware of my budget and never tried to push any further on me. Finding the right dealer may seem difficult for some folks but I have nothing bad to say! We chatted lightly and discussed non car related things too. I felt comfortable and at ease. I recommend checking out bank street kia, especially if you`re looking for your first car or you just want to deal with friendly and knowledgeable dealers!
My new SX Turbo
I recently had the pleasure of purchasing a new Optima SX Turbo through Bank Street Kia. Moe, Patrick and Frank were very professional and a pleasure to deal with. They delivered on their promise to provide a no-nonsense and haggle free price. I would definitely recommend doing business with them.
Casey Cerson
I had the pleasure to work with Asad, Joe and Pat. They were all very friendly and were clear on what I needed to know as a first time buyer. Joe gave us a pleasurable car testing experience, Asad was great at finding the best cars to select from based on my criteria, and Pat was great at going over the financing options.
It was quick and easy and I would recommend them to anyone.