Bought a new Soul EX from Geoff Wharton at Kitchener Kia. He answered my many questions & helped sort out some of the fiddly bits. There was no pressure to buy between now & when I first visited the dealership 2 months prior. Geoff helped me get the car I wanted delivered from out of town. My service experience over the last decade & the Kia build quality has helped reduce the stress of choosing a new vehicle to get around in. I can definitely recommend Geoff & the team at Kitchener Kia.
Dealer was very cooperative and assured that he will be going to look into the Unhaggle price. But I end up in buying a used volvo xc90 due to the waiting list for the vehicle.
Kitchener Kia was fantastic. I had limited time and live out of town, so they arranged to meet my timelines perfectly. They were very upfront about pricing, added costs, etc, when other local dealers would not answer my questions on these things. Kait was very knowledgeable about the car, and answered all my questions and more! Aaron x2 were very pleasant and good to work with. Overall, I would absolutely come to this dealership again, and I would recommend it to others. Thanks again guys, I love my new Sorento!
Worst customer service...I do not understand how the GM of Kitchener Kia, employed Mr Ken ? He does not know how to interact with the customer and understands the needs..I am really unhappy with his attitude and approach. I would strongly recommend not to purchase from this dealership..they lost the businesses..I purchased my car on the same day from Guelph Kia {$50,000)
We received a call from Ken at kitchener Kia after visiting this site. He told us Waterloo Kia was unavailable to meet with us that night but he could help out- his first of many lies. My husband and I hadn't decided how much we were willing to pay for the new car and as such we had some calculations to do. Before my husband arrived Ken asked me outright why I would use a site like this and pit dealerships against each other. After he arrived Ken procredd to blast about his sales numbers and informed us that he didn't even need this sale. When we asked what was included in the admin fee of 500 dollars he informed us to forget about it that it was set by Kia Canada and non negotiable. This is an outright lie. While my husband and Ken were calculating how much they were willing to take off the car I was doing a separate calculation. When I glanced up to ask how they had arrived at that number Ken looked at me sideways and asked 'could you please just try to keep up with the math?.' At this point I told my husband I wasn't buying a car from this chauvinistic sales rep. When my husband went to excuse us Ken began to yell about how much flack he had taken from his wife about staying late and how we would do us both and favour and finish the deal now while pounding his fist on his desk. We left. If you are female don't go to Kitchener Kia to be verbally abused by their salespeople. Waterloo Kia was amazing and helped us find our car without needing to yell or say demeaning things.
Had a fantastic experience with Geoff. He was knowledgeable, friendly and very helpful. I got everything I wanted in my car at a great price. The rest of the staff were professional and courteous. Definitely recommend this dealership.
From start to finish was an absolute pleasure. Thank you so much for a great experience purchasing my first Brand new vehicle. Much respect to Aaron in finance doing what he could to get me into a 2020 forte gt. Truly a great guy. No run arounds straight to business. Cheers everyone! Thank you so much!
I ended up purchasing my first car here, and dealt mainly with Geoff who was both great to get along with, and professional. I honestly would consider Geoff a "go-to guy" for cars; and would highly recommend dealing with him for your next car purchase. I had a few things I wanted to check on the car prior to purchase that we were able to arrange, and has made the final transition to owning a car a smooth one. Hard to say if I've been happier with any other shopping experience.
I also dealt briefly with David "Doc" who was also very easy to get along with and helped finalize a few things with the car; if you have the opportunity to deal with him, he's great.
Overall, great experience shopping here and would recommend if/when looking for your next new/used vehicle.
Hello!! I was having horrible experiences at most dealers and getting stressed out about not finding a car! Until Kitchener Kia reaches out to me sales rep Geoff, told me they can really pull off some miracles and I decided to take one last try somewhere so I went in and honestly had such a good experience he really helped me out and Aaron in finance gave amazing customer service it was so easy with my approval and everything I wanted I couldn’t believe it I highly recommend Kitchener Kia as they go above and beyond to help you find what you need !
My wife’s NIRO had the old check engine light come on. I called and I was able to get an appointment within almost the next business day. I was given some helpful advice during the call. The whole appointment took maybe 40 minutes to diagnose. Turns out it was an evaporation warning. Everything checked out and I was on my way. Everything was covered under warranty.
This is our third KIA vehicle. Can’t say enough good things about the vehicles and the buying experience
Had a great experience at Kitchener Kia with Sales Rep Kait! Her, alongside the staff were all pleasant. I had an overall great experience. Prices are also reasonable.
A tremendous thank you to Dave for working with me to trade in my 2017 Kia Forte. I received a marketing email for the recent sale, and emailed in to see how it worked. Dave answered faster than I even expected, and right from that first communication, the process was so simple. Dave was professional, funny, knowledgable, and wrapped up my sale as soon as possible so I could get into my 2020 Kia Forte. Another thank you to GM Aaron, and Aaron from Financing who also assisted in the process! Thank you Kitchener Kia and Dave for such an amazing experience.
Excellent staff. When messaging about a car had very quick friendly response. Looked at car on Monday and driving it off the lot with our additional accessories on Friday.
My experience with this dealership was 2nd to none. Starting with the receptionist, who was absolutely charming. It’s been a long time since I’ve run into someone so genuinely kind and helpful. I also appreciated all of David McDonald’s help and everything he did to make the car more affordable for me. I have been shopping/saving for a new car for the past year and have not yet run into anyone who has treated me with so much care and kindness. I wish David McDonald and your dealership all the very best and I am certain this will not be my last experience with this dealership.
Best experience ever! My salesman Geoff is amazing. He offered me options! Yes, I said it...options. I also met with sales manager, Aaron Hansen. Yet another amazing interaction. The best part of the experience was meeting Aaron Altmayer, finance guru. He made my car buying dreams a reality. Kitchener Kia is top notch. The staff go over and above for their customer. The educated at every step. Way to go Kitchener Kia!
What a great experience. Jeremy, the sales rep, was great to deal with - he presented options that worked for us and guided us in making a decision we were truly happy with. The sales manager Aaron was happy to be helping, making sure we got all the attention we needed. And finally Marianne, who we’ve dealt with on previous purchases was a friendly face we are
always happy to see. They are doing it right at this Kia location!
Very helpful service definitely buying another Kia
We took a Kia Sedona out for a test drive and loved the van, but more so the service and professionalism from Brandon he was top notch. Sadly we didn’t end up buying right now but I know who I’m call if we decide to go forward with the purchase.
We recently bought a new car from Jeremy, he was very helpful and went above and beyond to help us out and answer all of our questions. My husband and I highly recommend Kitchener kia and ask for Jeremy he will take great care of you from start to finish with your car needs.
I went in looking for something small and reliable and Jeremy and the kia team worked amazing magic to get me something I was comfortable with - Their customer service was absolutely outstanding even after I told them I was going to ride my current vehicle into the ground and hold off on a new car - They actually thanked me for the opportunity to work with me and once my car does die I know I will be going to this dealership for my next car for sure!
Visited Kia Kitchener to look for a car we saw online. There we met Brandon who assisted us to purchase a car and we absolutely loved it! He was very patient and made good suggestions. He was very professional, respectful, and interested in our needs. He was very well informed about everything and went back and forth to customize the plan according to our needs. He also helped us look up the insurance estimate and was available after hours on the phone for any queries we had.And what I mean by after hours thats 11PM.. Haven't picked up the car yet so cant put a review on that but shall update that soon too
A great dealership. Highly recommend it!
Great people and amazing Customer Service! Moreover, I got a very good deal on my car and I cannot wait to buy my second car from here!
Dealt with Brandon, who was super helpful, and just really honest. Emma the receptionist was super kind and welcoming. If you need a car I 100% recommend seeing Brandon!
Today my partner and I picked up our 2020 Kia Soul. The salesperson, Geoff, was wonderful to work with and set us up with the perfect car to suit our needs as a growing family after listening to everything we wanted and needed in our new car. Aaron from sales made trading in our Veloster a breeze, and Aaron in financing made the money part of things quick, easy and painless. We couldn’t be happier with our new family car and with the outstanding service we received from Kitchener Kia. We are looking forward to years to come as a part of the Kia family!
Absolutely amazing staff, service and vehicles. Such a phenomenal team of people from the sales, to service, to the detail department they didn’t miss a beat. We purchased a New Kia Sorento and are in LOVE. Upon pick up it was clean, shiny and beautiful. We will 100% purchase from here again. Not to mention they worked with me to get top trade in value for my vehicle. If you haven’t been to Kitchener Kia stop in you won’t be disappointed.
My husband and I have purchased a Kia Forte from the Kitchener dealership just a couple of weeks ago. We have had a wonderful experience overall, and were pleasantly surprised by the degree of professionalism, care, and warmth we have received at every step of the process - especially since we had a VERY, VERY bitter experience at Kia Waterloo right before going to the Kitchener dealership.
Kitchener Kia was quite a sharp contrast in comparison to their Waterloo counterpart in EVERY way imaginable. We dealt with Geoff Wharton - a gem of a guy who deserves a special shout out for his impeccable professionalism, transparent sales techniques, and a very genuine touch of sincerity, which, clearly, comes very naturally to him. The General Sales Manager Aaron Hansen was easy-going and helpful, and their Financial Services Manager Marianne was simply a delight to deal with! Jeff Skinner, the General Manager of the Kitchener dealership, was very understanding and highly accommodating - and was instrumental in resolving the mess and issues that were unnecessarily created by their Waterloo counterpart.
Unlike many car dealerships (including Waterloo Kia) that we visited before deciding to buy a Kia, this Kitchener centre is different in many ways. For example, we never felt rushed or pushed to make a decision, and at the end of the process, i.e., the day we finally picked up our Forte, we realized that they genuinely care about customer satisfaction - something that was SORELY MISSING in their Waterloo counterpart.
In a nutshell I can say that, if I plan to buy a Kia again in the future, I'd go to the Kitchener dealership - even though I live in Waterloo. The Waterloo and the Kitchener dealerships are owned by the same person - so I doubt he would care at all which dealership I am visiting to add a bit more to his profit margin! :)
Thank you Kitchener Kia! You guys are amazing!! Keep it up. :) :)
I am so happy to write a review for Kitchener Kia! My experience from the first call made to book an appointment to test drive a car to meeting with Doc as they call him was amazing! I was greeted so warmly by reception and made to feel like I was more than just another customer coming to test drive one of their cars. Doc was so patient with me in explaining everything I would need to know about my car. And he has told me to call him any time, if I have future questions/concerns. I believe that he is a genuine and kind gentleman. He was awesome. I will be so happy to return to Doc in the future. He is really like having a doc you can feel at ease with and trust implicitly! His nick name suits him perfectly!
All of the staff, other salesmen/women were so kind and helpful too!
Thank you Kia for providing professional and knowledgeable staff that made my car shopping so easy and so much fun!
What a fantastic experience! I went in to trade a relatively new vehicle as I was disappointed with the performance. I told the sales professional Geoff exactly what I wanted. He expertly fitted me with a brand new Kia Stinger. He listened, understood, and assisted with every one of my needs. I can’t thank Geoff and their team enough for the positive experience I had purchasing this vehicle. If you don’t want to feel pressured and treated like family go to Kitchener Kia. They will always give their best to give you assurance that you got the best price and service. Thank you all!
We have just purchased our third Kia from Kitchener Kia. We did our homework but knew that the Kia Sorento was the one to beat. We had the pleasure of working with Jeremy Daniel who made our purchase seamless from beginning to end. He arranged a test drive and turns out that the Sorento we drove was the one that we bought. Jeremy is respectful, professional and personable and we felt that we brokered a great deal all around. Thank you Jeremy and Kitchener Kia - we are truly a member of the KIA family!
Came in early morning on Saturday, instantly greeted by GM and sales rep named Geoff. Quickly brought them up to speed on what I needed, he new I needed a Stinger. Test drive went perfectly, he knew exactly what he was talking about, showed all the features. Wasn't pushy or demanding, and very willing to work and hit my target payments. Once I picked up my brand new car, again very knowledgeable, another quick drive to show features and how to use cruise control. Overall a great experience, very quick and accommodating. My family owns 5 Kias and never had a problem with this location and staff is always helpful and friendly. 5/7 would recommend, perfect score.
I just had my car in to replace the wiper control arm. It was under warranty (thank you Kia Canada). It is the only problem I’ve had with my soul. I’ve owned 7 Kias in a row. Tim was awesome in the service department, and wanted to also share that the service manager, Marc, was fantastic on 2 previous visits to replace burnt out light bulbs. I felt very respected and well taken care of. I will be back for sure. P.S., get making a convertible, Kia, I plan on making that my next car purchase in a few years!
I purchased a used car from a gentleman named David McDonald. David is the used car manager at the dealership and I can say unequivocally that he provided the greatest level of customer service that I have ever had at any car dealership. David was honest, straightforward and professional. He went above my expectations and took the time to answer all my inquiries over several days of our negotiations. I'm very meticulous when it comes to buying a car but David was patient and always contacted me quickly with answers to my questions. The dealership worked with me to secure financing and when I went to pick my car up they gave my infant daughter a Kia teddy bear to take home. Overall I'm extremely satisfied and I would definitely buy another car from Kitchener Kia.
We just picked up our 2020 Kia Sportage today from Kitchener Kia. Our salesman Geoff Wharton was outstanding, a definite 10/10. He is a real asset to this dealership. We highly recommend him!
Kitchener Kia is the worst dealership I have ever been to. A 1 star rating is giving them too much credit. They deserve a 0 or -5. They're ruining the Kia brand. Don't waste your time there. Bought a car instead at Cambridge Kia - stellar dealership that goes above and beyond! I won't go anywhere else now.
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To the owner, why would I privately email you my bad experience when I can publicly do it in this review for other potential buyers? You probably won't do anything about it anyway.
The reason for my bad review, even though it was a couple of years ago and I remember it vividly, was because of your pre-owned sales manager, Dave McDonald. He spoke to me condescendingly and didn't think I was serious to buy. He said, "It's a slow day today, help me out and buy the car." "I can tell you're not serious about buying the car." The next day, I wanted to check out the car again I was considering, so I called and his assistant, Cassandra, let me know to come in later that day. When I did come back that same day, she told me it was already sold and tried to call me back, but my phone had no missed calls, no voice mail, or email. Nothing. So I wasted my time going there. And to top it off as I was leaving displeased, Dave McDonald was passing me by and didn't say anything, looked at me and gave me a smirk and kept walking past. Right there, I knew he planned this and he wanted to show me. Oh you showed me alright, Dave McDonald. You showed me you exemplify that stereotypical deceitful, scumbag car salesman that you are. No worries. I went to Cambridge Kia after that and was treated like a king there and bought a Kia in cash, even though it was slightly more.
Everyone at Kitchener Kia is wonderful! Kat made the shopping experience fun and relaxed! She’s a great salesperson and made us laugh throughout the entire process! This is my second Kia and I’ll keep getting Kia’s as the entire team treats you like part of their family! Keep up the great work!
Just purchased a Kia Niro hybrid at Kitchener Kia from Katrina. She was very friendly and helpful from the moment we met. The whole purchase experience was positive, all our questions were answered and we are so excited to own a hybrid! Many thanks to Katrina, would highly recommend you see her if you want a new car.
I had a great experience buying a new SUV. My salesperson Jeremy Daniel was friendly and knowledgeable. He didn't make me feel pressured to buy a vehicle and helped me get the features that I wanted. All in all very pleased with my new vehicle and I will be recommending Kitchener Kia to my family and friends.
5 stars before I buy the car, 3 stars after. So the rating is 4 stars because the financial employee was nice and fast , the salesman promised me to replace a part for the seat heater, then he didn’t, in total the used car that I bought from them was clean and good and they didn’t lie in anything else than the seat heating thing. I have the car for almost a year now nothing showed up. Except the same day I took it there was a minor issue and I called them ,they asked me to take it back to their service department and they took care of it. In total a good car dealership.
I really enjoy coming here - all the folks in the service department are friendly and easygoing, and always clearly explain the details or options of the service to me. I had the chance to chat with Katrina (or Kat!) today as well, which was so lovely. We talked about everything from bartending to the benefits of a crossover vehicle. Thanks to all for creating a comfortable atmosphere.
I had a fantastic experience purchasing my first car from the team at Kitchener Kia. The product specialist Brandon Fraser was especially helpful and knowledgeable about the cars and what Kia has to offer. I felt so well taken care of and given all the information I needed to make the right decision for myself and my finances. The finance manager Aaron altmyer was also so helpful in laying out what my options were and what sort of protection was available for me and what was the best option was. All in all I’m extremely pleased with the level of professionalism and care that I received and I would highly recommend them to anyone! Thanks Kitchener Kia!
What an amazing experience!!! Katrina treated us like royalty and took her time to explain everything in detail. Other KIA staff were friendly and stayed late to finalize the deal. if I could give 10 stars I would. THANKS KATRINA
Great experience shopping for our new suv. Katrina was an awesome salesperson. She worked with us from the moment she introduced herself. Have to say she has a great personality, we never laughed and joked around with a salesperson as much as we did with her. We highly recommend Kitchener KIA!
Wow. What an amazing experience at the Kia location in Kitchener. They were very helpful and understanding. They did their best to make things work for me. I would definitely go here again even just for the customer service.
Fantastic service from all of the sales staff. It was a pleasure to purchase our first Kia from them, and will be recommending them to friends and family.
Wanted to say thank you to Kitchener Kia for the amazing Customer Service. I have purchased 3 new cars with them and each time have been very pleased with everyone that has worked with me to complete the sale. The Service department has always be great and goes out of their way to assist in anyway they can. Today I had my 1st service on my new car and was greated with a smile and looked after right away. Thank you Marc -Service Manager for all your help today. Always a great experience.
Great experience with Geoff, sales person, however, overall experience very bad.
I was looking for GLK 250 they have listed on their web page for $24,376. There were a couple issues I wanted them to do:
1.) Rotors and brake pads would last another 2,000 kilometers (according to current measurements and Mercedes Manual). They refused to replace them
2.) The summer tires are 4/32" and to pass safety they have to be 3/34". It is 19 deg outside today but they are still keeping winter tires on.
At the end I offered $23,5K and I would replace tires, rotors and pads, but they were firm on $24,176, - yes only 200 dollars
Now, which dealership would let customer to drive off the lot with tires that are 1/34" over the safety? The bed one.
The Sales Manager has no customer skills whatsoever. I email to The General Manager of 2 Kia, No respond. The sign of the bad managed dealership is when General Manager ONLY answers on positive comments, they do not care about negatives.
I am beyond impressed with the service at Kitchener Kia. I got a flat tire from a pothole and was expecting to have to deal with such a headache. Marc St. Onge and his team went above and beyond what I ever would have expected. The entire process was hassle-free, and the services they provided were impeccable. I will always bring my vehicle to this dealership!
Went to Kitchener Kia Monday to look at cars. The service was amazing. I decided to buy and new soul and I love it! David was very helpful and was not pushy and did not rush me. The lady in finance was super nice and made me and my mom feel very welcome. Overall Kitchener Kia provides great service in a very inclusive environment.
I have had such a wonderful experience at this Kia location. All of the staff were extremely welcoming and accommodating. Based on positive word of mouth I chose to drive 45 minutes from Burlington to make this big decision. Doc & Aaron helped me through the purchase process so efficiently and worked really hard to get me into a car that suited my needs.
Salesperson Aaron Altmayer was an absolute pleasure to work with.
All of the staff were friendly and informative.
This was our first Kia purchase.
Kitchener Kia is highly recommended!
I will definitely get my next new vehicle here.
Maybe the new Telluride or something electric.
Kia made me take notice with their Stinger (I bought one), and I am very satisfied with my purchase.
I went in to get my winter tires removed and my all seasons put back on. With a warm greeting they took down the information they needed and got my keys to perform the swap. They shuttled me home but alas I forgot that my house keys were with my car keys at the dealer's. Without an issue they brought me back to get my keys then back out to my house. They kept me informed on the status of my car, as needed, then when it was done they picked me up to get my car. Overall, good experience with friendly and professional people.
Perfect customer service and care! Thank you guys! Keep the good work!
Very happy with the service! The front-line staff is very friendly and knowledgeable. I always feel like a valued customer when I visit Kia Kitchener.
Have been using Kitchener Kia for a few years and have never had any issues.
The sales staff are not pushy, the service area is well priced and always helpful. Even the shuttle guy is a happy chap. Can't fault it really.
I would highly recommend this company! The service was amazing and the staff is very friendly.
I will be returning without a doubt.