Winter to summer tire swap. Everything went smoothly and quickly. One of my original summer tires had a screw in it and they easily fixed it for me. Will definitely return in the winter to have my tires swapped again.
Amazing service by Gabi. I've been in the banking/dealer/customer service industry over 12 years. Alli wanted to do was test drive the vehicle and for myself and in fact anyone, you have to see value and be all in.
In this case I was not at the very moment and Gabi acknowledged and respected that. She kept the conversation going being herself and it wasn't scripted.
That's a great sales person! 5 stars for her
We had huge engine problems with our Kia Sorento. We were lucky enough to purchase extended warranty through another company which came into play during the service visit. We are very thankful our Kia ended up here.
Joel the service manager was excellent and took care of us from the minute we walked through the door until our vehicle was returned to us. He kept us informed through the whole process and if there was anything additional to be done. It was a very long and tiring process but having top notch customer service from Joel and his team made it smooth. The team is excellent and is very friendly. You are not made to wait when you walk in the door and there is always a smiling face to greet you within seconds. If it was not for Joel and his knowledge, help and willingness to care for his customers I believe this process would have been more of a nightmare. We felt like our needs were addressed and they took every step possible to make us feel like a valued customer instead of a number. When you feel like your valued the bill doesn't hurt as much. Having a trusting dealership where you are not bullied into anything is great to have.
We also had the pleasure to deal with Chris in sales. I would also highly recommend him as well. He has a great deal of knowledge and is friendly and outgoing.
Coming from a Dealership environment and a customer service background I would highly recommend Brantford Kia and their team of staff.
Garth and Grant were both very professional and easy to work with. There was no sales pressure and I was given ample time to explore the car at my leisure. Although we did not end up making a deal, I would not hesitate to recommend Brantford Kia for the excellent customer service.
Gabi and Bella provided EXCEPTIONAL service! They listened to what I was looking for and provided me with all the information I needed for the two options I came to look at while at KIA. They were well prepared with the information on both options and had both cars ready for me to test drive while there! They went above and beyond by delivering the car to my home as well as the papers to signs so I did not have to go back to the dealer before I could call the car my own!! HIGHLY RECOMMEND Gabi and Bella at KIA! Thank you for everything, I LOVE MY CAR!
I cannot say enough good things about Brantford Kia!!! We recently bought our second vehicle from this dealership and on both occasions the experience was positive in every way. The sales team took the time to determine our needs and then found the vehicle that was best for us. Everyone - from the owner to the finance department to the driver who delivered the car - was professional and helpful. Thank you for such a pleasant experience. We will definitely be back!
I had a great experience with Kia Brantford.
They always explain things so I understand what’s going on with my car and never push “extras”.
I was in doing a routine maintenance check and though I wouldn’t get my car back until the next day. But they were able to have it back to me end of same day.
Thank you for your great service.
Darryl did a fantastic job going over my service options and provided sound advice. Very professional, knowledgeable and friendly. Great job!
We went into Brantford Kia to take a look at their SUV lines, where we were politely greeted by Chris. He was wonderful through the entire process, and we were able to purchase our Sorento that evening! We can't wait to pick it up and we would highly recommend!
I had my car in for service. They came to my house to pick it up, and dropped it back off . They did a complimentary wash and vacuum which left it spotless.
I paid online and they texted me to keep me up to date as to what was happening and when it was complete.
Best service ever. Didn't even have to leave the house.
This was amazing.
Just bought a used Sportage from Chris Bagaco. I have some experience with seeing how sales people work to close a sale. Chris never once pushed me to make a decision or sign on the line. What he did do was show me how much he believed in vehicle by encouraging me to take a test drive. He offered to let me take it home to show the family. He knew the more I experienced it, the more I would like it. He was right. It’s so comfortable. We just did a road trip up north to the cottage and we averaged about 10.5 l/100 km, which I think is pretty good. Looking forward to many more road trips.
Absolutely horrible experience with service department.
Having issue with car, bring it to Brantford Kia. Was told that the timing cover was spewing oil and it had two bad tires. Was told the total bill would be over $2200 to have it fixed, plus taxes. Told them not to do any work on the car, until my dad went to check on it because I didn’t want to spend $2200 if I didn’t have to.
My dad checked the oil levels and the drips, the car was NOT spewing oil as claimed by their service department. If it was leaking, the leak was so minor that despite a 2400km road trip the week after its last oil change, the oil was still full and clean.
Was told it “needed” to be rebuilt and have all of the gaskets resealed, which another mechanic has now confirmed was a load of BS and a total money grab.
Only thing they were honest about was the condition of one of the tires - but when I said I was going to take it elsewhere to buy tires (we get a discount because of quantity purchased) they REFUSED to return the car to us until they put the spare tire on... but then charges us nearly $80 to put the spare tire on!! Total bill was $162 despite telling them not to do any work when they quoted me $84 In diagnostics. I am absolutely appalled by the service here and will never, ever go back.
Brantford Kia should be ashamed of themselves if this is how they treat their customers. I am so glad I got a second opinion, away from Brantford Kia, before spending $2200 on needless repairs.
Chris went above and beyond helping me. I’m from out of town and when I needed a loaner vehicle, he brought it to my house for me! Highly recommend this dealership! Thanks to Chris and all his coworkers!
Pat and his team at Brantford Kia are amazing at what they do. Great customer service all around. This is our first Kia, and I am confident that it won’t be our last! Looking forward to our next purchase already.
The videos Peter has available reviewing the Kia vehicles on YouTube are great and very informative! He’s the reason I’m really looking into getting a Kia Selto in Chicago. Thank you Peter! Hope you have a fun vacation! :D
Have to first admit I have never been to Brantford Kia, but I simply love all the videos from Peter. He is very well educated and teaches a lot of technology and answers questions about Kia even if you aren't even in the same country. His videos are wonderful especially the ones where he compares vehicles. Please keep these up, they are great forms of education and prefer them.
I purchased a Kia Forte from this location last year, but the vehicle was totaled in an accident almost eleven months to the day of purchasing the car. The first time, our sales experience was incredible, and the second time eleven months later, even more so. I felt heard and respected even though I was a woman buying a car by myself, which all my fellow ladies know to be a rare experience. There was none of the usual pushy nonsense, and they expressed genuine concern for my wellbeing after the accident. They made me a pretty big fan of Kia as a company overall, but especially Brantford Kia.
We were well received and taken care of through the whole buying process.
Our sales rep Chris Bagaco was very knowledgeable and understood our needs. DP
I recently purchased my third Kia, from Brantford Kia.
Each time, my experiences have been amazing!
Pat Hart, Grant Johnson and the team go above and beyond, the customer service is top quality and we are treated like family.
Anytime I've had questions about my vehicles or needed to book service, Brantford Kia has made me first priority.
Absolutely love Kia and will definitely return to Pat and and Grant and Kia team to purchase my next vehicle.
Customers for life!
We liked that the Kia Sorento had an excellent Consumer Report rating. We're glad that we test drove the basic and EX model. Kia's Sales Rep, Grant, was a wealth of knowledge and really listened to what we needed. We eventually decided on the EX as it had power lift gate, 3.3 L V6 motor, and an optional third row. Our youngest also liked that it had a sunroof and heated middle row seats. Everyone walked out happy and with the great Kia Offers and 0% finance no one loses!
Thanks to Grant Johnson his professional service and patience helped buying the right car for us. Grants follow up with after sale was also appreciated
I had a wonderful experience buying. I worked with Chris Aguilar, who was wonderful. Very knowledgeable and friendly. Would 100% buy again from him! Thank you so much for making my car buying process quick, easy and fun!
Just recently purchased my third new car from Brantford Kia! The staff are amazing, and the service is top notch! This dealership treats every customer like family!
During the time of Covid-19 and physical distancing, purchasing a vehicle may seem impossible because prospective buyers cannot do the traditional test drives. It is definitely not impossible! In fact, the virtual purchasing experience with Grant was my best (that I can remember) vehicle purchase experience.
We knew the vehicle we wanted, the color, trim line and it was at the Brantford Kia dealership (we live an hour away). I made contact through the dealership website and Grant returned my call. He was pleasant to talk to on the phone and was efficient with the correspondence, arranging a virtual test drive with Peter and the follow up questions we had before committing to purchase.
The virtual test drive— this is innovative and was a total personal immersive experience with Peter to help solidify the vehicle we had chosen.
The transaction was completed within a few days and delivery was at a mutually-agreed to time and place.
The only regret I have is that we could not meet the other people in-person involved in the sale, but we certainly will when we are able to visit the dealership when physical distancing limitations are relaxed.
Thanks to Grant and team!
Kia continues to offer excellent value in their products, and the Sales and Service Team at Brantford Kia consistently provide an outstanding customer experience.
Excellent experience with Brantford Kia. I purchased an awesome car. Thanks to Ray Andrea and Garth. Nice team work.
Exceptional Service and follow up. I was very pleased with the time and effort that was put into helping me find my new vehicle. Garth went above and beyond! Thanks for everything! Love my new Soul!
5-Stars for Garth. A real professional, knows his stuff.
We've had a Kia for a few years (and the car itself runs fine) but have consistently had frustrations with trying to work with the humans at the dealership. Their communications have been spotty, their helpfulness certainly lacking. I would NOT recommend getting a lease with them. We had to in a moment of desperation and have regretted it every day since.
When I purchased my 2019 Kia Soul, I found the experience incredibly pleasant and painless. I am pleased to say my first service experience was just as pleasant. The staff were welcoming and great to deal with and the vehicle was finished early, keeping my waiting time to a minimum. The cost was more than reasonable. The service staff were excellent at answering my questions. I will continue to get my service done at this dealership and they are at the top of the list when my wife goes car shopping next year. Thanks again folks!
I had been considering an Electric Vehicle and was shopping the market for a suitable vehicle. I wanted 400-500 km range and it needed to be Front Wheel Drive, so that I could tow it behind our RV on a Tow Dolly.
After extensive online research, the Kia Niro EV fit the requirements exactly. The Sales and Support Team really knew their product and the EV competitors, what to consider to fit our needs and some of the incentives available. Just as important, they were able to show me a car which I was able to drive. They knew the features and how they worked and even more importantly, they could show me what some of these features could do to make our driving safer and more enjoyable both for me, and also for my wife. We went from 2 cars to one and love the Kia. Their sales team also gave me solid advice on buying now, not later and I valued their advice. It was the right decision. Could not be happier with the car, the buying experience and the attention to our needs and details. Highly recommend the excellent purchase experience and the superb vehicle we acquired.
Purchased new car here. Staff is courteous and friendly. Fixed small issue with car promptly.
Purchased 2019 kia optima lx+. Transaction was great. Love the car. Only issue was after signing on a Tuesday I left salesman an email inquiring as to whether vehicle had sirius. I never received a response an didnt know until Saturday when I picked up car it did not have it. Reason I emailed was all our previous dialogue came via email so I dont understand why I never response in 3 days. Love the car. Thanks
I came here ,originally, looking for a used KIA vehicle for my daughter. I found the staff here friendly and helpful. We were greeted and offered a beverage promptly upon arrival which was really nice. Unfortunately, you didn't have many used vehicles at the time. We prefer to keep our business local and wished we could have bought here. As a result, we bought from the Upper James KIA in Hamilton. What a mistake! I was taken advantage of financially. The salesman seemed so willing and personable. I was mistaken to trust him. In my review of Kia Hamilton, I told them this is a lesson in why you should always be kind because you don't know what battles people are fighting in life. I was going through a tough time when I purchased the vehicle and I realize now how they took advantage of me. It says a lot about who they are as human beings. My daughter needed a newer, reliable vehicle at that time. We have learned a tough lesson. However, we brought the vehicle to Brantford KIA for service and we were very pleased. The staff were great! We are looking forward to having a happier experience with this dealership.
Great Place to do business!
I have never had a good experience with Kia Brantford. No one answers the phone at the service desk, nor do they return your call if you leave a message. If you have an appointment booked they are always late. I used the shuttle service once and the driver got lost looking for my home address. I booked an appointment for winter tires and they forgot to order them and installed a different make and model without my consent. I have had a couple simple customer service issues and have always been directed to call Kia Canada (good luck getting through).
Terrible customer service at the service desk. I made an appointment for a mandatory recall service and I was told it would be no more than a 1 hour wait time for a computer upgrade. When I dropped off my car the tech was rude and said I should not expect that timeframe even though I was promised that timeframe when I booked my appointment. He also said he was going to leave if this happens again and didn’t seem to care about my wasted time. Because of this I had to make a new appointment a week later and came in only to find out my new appointment wasn’t in their system. And once again was treated rudely as if it was my fault they didn’t put my appointment in. And once again they were condescending and they told me it would be done ‘sometime today’. I said that wasn’t acceptable as I was told it would be a 2 hour service. They once again were rude in their response and didn’t offer a loaner car for my trouble nor did they seem to really care about my time. I would never recommend this department. This is coming from a person who has worked with cars my whole life because my father is a certified mechanic for over 40 years and has taught me the value of great customer service in this industry.
***An updated review***
Was helped by Chris and he was very informative and great to deal with. Thanks for making my second experience alot better
I would never come back here again. Your appointment time is only a check in time for qn oil change be prepared to wait here for hours. I went to the service desk to ask how this could be more efficient and Tyler said make your appointment at 8am.
Also, I asked what is stopping anyone from going to a Jiffy Lube...Tyler said than go to Jiffy Lube. Really don't you want my business. He said we could drive you home but when I came in I asked the bigger guy and he said no this was already established that I was waiting.
I also did not want to go to the mall. Tyler was not professional at all. He was actually quite mean. As a woman I will never come here again. Tyler definitely needs needs more customer service training. I know the surveys they said after are for bonuses and awards. Good luck if you have a guy like Tyler working there. I can go to Port Dover or Tilsonburg or Hamilton...but I chose Brantford. Never again. Tyler suggested to go to Jiffy Lube.
I had an excellent experience purchasing a pre-owned vehicle from Grant Johnson at Brantford Kia. There was no pressure and the vehicle was exactly as it appeared in every way. I would highly recommend Grant and Brantford Kia for all your vehicle considerations whether new or used.
This is the second new car that I have purchased from Brantford Kia and the fourth vehicle all together. I can not say enough good things about the staff there. Everyone was professional, friendly, and courteous. I would recommend Brantford Kia to everyone!
I bought a pre-owned car from this store and I have to say that I was very impressed by the professionalism, courtesy, and friendliness of my sales rep, Garth Tweedie. From beginning to end, Garth was responsive, informative, and easy to deal with. As a sales person myself, my expectations are high, but not often met. I was very pleased with the way that Garth handled every area of the transaction and I wouldn't hesitate to recommend him to friends and/or family. Thank you for a seamless experience, Garth. I really appreciate it.
Yesterday was my first time there since we moved to Paris. Mark and the service department treated me like I've been a long-time customer at this location. First class all the way. Highly recommend this Kia location.
Lol my wife works here and she hasn't reviewed it. Everyone from sales to service and parts are always friendly.
Great experience, fair prices. Will shop there again.
Great customer service and overall experience of buying a brand new car. This was my first car purchase and Brantford Kia made it a smooth and enjoyable experience.
I wouldn't shop for a car anywhere else. I've purchased 3 vehicles in the last 5 years through Pat Hart and his dealership. I would highly recommend this dealership and it's staff to anyone looking for a vehicle - new or used. In fact my entire extended family is now in vehicles from Part and his store as well - Father, Mother, Sister, Brother, Aunt, Uncle, & Brother Inlaw. I couldn't be happier with the service and treatment that I (and they) have received.
I absolutely can say that Brantford KIA is an amazing dealership. The sales staff is so helpful and cheerful. I have been dealing with Patrick Hart's dealership's for years and I have always been pleased by the service and the advice they have given me when I bought a new car from them. I would highly recommend Brantford KIA to everyone, actually I do recommend it to everyone!!! I am looking forward to purchasing my next car from Brantford KIA.
I recently purchased a new car for my family from Brantford KIA. Everyone, from the reception, sales staff, finance manager to the dealer, treated our family with respect and kindness. They answered all of my many questions and were honest and trustworthy. They even entertained my toddler on our multiple visits! As a woman who knows little about cars and has put off buying a new vehicle for as long as possible, I felt completely confident and comfortable. I wish I hadn't waited so long to get this done! Somehow, the service department has always been able to schedule oil changes to fit my unpredictable schedule. I look forward to seeing everyone whenever I come back in. Thanks all!