LIAM and EDDIE are like the dynamic-duo of KIA Richmond. Made my visits and experience so amazing and satisfying.
Explained everything very patiently and most of our requests were granted.
👍👍👍
Walked in excited to get an appraisal on my trade in and buy another vehicle. No greeting, walked past employees, nothing. Waited over 5 mins then asked for some help, which didn't even come. Normally at dealerships there would be an immediate approach or acknowledgement, maybe an offer of some coffee, or to sit in the lounge to wait, but nothing. Felt like I was being avoided the minute I walked in.
The product advisor Liam provided us excellent service during the purchasing process. Manager was very reachable. Eddie from Financial Department and staff from the Insurance Department were super helpful. Definitely will recommend friends and family come to Kia Richmond.
Bought 2022 Kia Forte. Very knowledgeable staff who were very courteous and presented me with a lots of options. Will recommend this place to everyone I know. Thanks guys.
Went in to the dealership to ask about financing my first car, walked out with exactly what I wanted and more! Liam P and Eddie T, were so helpful and patient with me and all my annoying questions. The process was easy and they explained everything very clearly. They made the whole experience wonderful and really put my nerves at ease. Thank you boys!
I leased my first car at Richmond Kia about a month ago. Kundan and Eddie helped me with the process and they were both gentleman. It was my first time, so my knowledge was a bit limited going into it. I appreciated their help in finding me my car. The only feedback I will provide, is I felt talked into signing my lease with 16,000 km, when I voiced that 20,000 km would probably be better for me. They ended up convincing me to go with 16,000, but as I’ve driven the car for a month now, 16,000 doesn’t seem enough. Other than that, I had a pleasant experience and I love my new Kia Seltos!
I dropped off my Kia for a regular service on a Monday. A 3 hour maintenance became an overnight one due to other “issues”. Overnight, my car was not stored securely in the garage but out in the parking lot. Passenger window was smashed, and at least $600 of personal items stolen.
They reached out to me Tuesday afternoon and I had to leave work to go take a look at the car. Had to wait for them to ship a new passenger window in. They could not offer me a courtesy car and never attempted to make it convenient for me in any way. Spoke to the Operations Manager (Ryan) and they said they would come up with a plan regarding compensation. Had to reach out myself to get an update on my car on Thursday. Was told shipping was delayed so hopefully in a few days. My car was finally ready for pick up on Saturday. Went to pick it up and they compensated service fee and replaced the window. Was still out several hundred, and was told I would have to speak to the Manager. Went back to the car only to find broken glass still on the floor and in the cup holders, center storage console was stuck open with bits of glass still jammed in it preventing it from closing. Had to go back to have them clean it out while they made excuses that the internal detailing guy wasn’t in.
Upon bringing it home, I found more shards of glass all over, including my child’s car seat and cup holder. I’ve called the Manager Ryan multiple times and been passed around to different associates, none of whom are on the same page, and told me the “compensation plan” was that my service would be compensated. Still haven’t heard back from the Manager since the very first conversation almost 3 weeks ago. Everytime I call, the Manager is either not there or “in a meeting”. I’ve continued to leave messages to call me back. No response. It is evident that this problem isn't a priority to them at all. Poor service, poor customer care is what you will get at Kia Richmond.
Purchase a vehicle from Kia Richmond, from line/out of town. They made arrangements to have me picked up at the e-bus depot and taken to their dealership, where they had everything waiting. Car was spit spot, full of fuel, immaculate, and ready to go with a red bow on top. They had all the paperwork lined up and all in perfect order. I can't thank them enough for making the process streamlined and efficient. Staff were kind, considerate and informative. Answered all my questions and no issues at all. I want to thank you guys personally, Liam, and Eddy. Wonderful experience..and love the vehicle.
Recently bought a used vehicle. Jack was the rep helping me out. He was friendly and professional. The finance and insurance guys were great too. Very happy with the car and the service.
We bought our 2022 kia carnival from them. They went above and beyond for us. Everyone was so helpful. They even held an umbrella above my baby so she wouldn't get wet in the rain, helped us move over a car seat for test drive and socialized with us while we waited for our van to be ready. Amazing people. Amazing van. We will be back.
Huge shout out to Kudam (sales rep) and Eddie ( finance manager), and the rest of the team. They were very professional and courteous. I highly highly recommend the team here they made buying our first New vehicle very enjoyable. Very down to earth and approachable people. We will be back for our next vehicle
Thanks again the whole family is loving the new ride!!
Had awesome experience with Danny. He was very professional, knowledgable, and accommodating. I would highly recommend Kia Richmond and Danny for those in the market for the cars.
I came with my wife looking for a new minivan. My salesperson Jack Zhou was very helpful and gave us great information on the new Kia Carnival. As we are currently looking for a SX model he was able to show up all the features that come with it. Everyone was so friendly there. I would recommend Jack, Sales Manager Danny, and Kia Richmond to all my friends looking for a new car!
Just bought a brand new kia sportage sx 2022 from them. Liam was great to work with and talk to. Eddie did a great job explaining all the different packages (like warranty and protection) and guided me to one that suited me. The rest of the staff was friendly. The sales manager was really welcoming and friendly (sorry can't remember your name because we only talked twice). Only issues I had was that the hybrid version is not out yet and I had to wait a while for the insurance guy to come and get me set up.
It’s such a pleasure experience of buying a new Kia Seltos for my mother-in-law. My sister-in-law has referred us to Kia Richmond because they have already purchased 3 vehicles from them. We were served by the sales Jack and the manager Danny. After the test drive, it only took less than 20 minutes to sign the deal, because Jack was well explained, and Danny was very straight forward. Even the finance manager, Eddie has a good sense of humor. The entire dealership has provided great atmospheres, almost everyone who has passed by us, greeted my mother-in-law and me. She is extremely happy and joyful with her new car. I strongly recommend this dealership if you’re looking for a car, you won’t regret it.
I went to trade in my Soul at Kia Richmond, buying a new car can be extremely overwhelming , but i was met with the most friendly staff. There was a salesman named Jack who was the most polite and accommodating person. Jack made my overwhelming car experience a peaceful and enjoyable experience., I really cannot say enough of how great he was! I love my new Kia Sportage and grateful Jack, Danny and Eddie worked hard to accommodate all my requests in order for me to buy the car and leave with it that day :) . I will definitely continue to purchase my Kia's at this specific location. Thank you for your great service !!!
To be honest, I was expecting my car purchase to be an exhausting process. I've been to a few dealership through the years and I know how mentally draining it can be and how it could make you feeling like you've been cheated somehow. But that was not my experience here at Kia Richmond. With Eddie and Kundan helping me I never felt pressured and they even worked with the budget I had in mind. I'm not sure if they do this all the time, but I also really appreciated that the other staff shook my hand and assured me of my purchase and their customer service. I didn't feel like I was just another commission but an actual customer that they want to have back...so I'm definitely coming back here again.
Not impressive. Went in to check out the new Carnival. Only one sales working Liam, reception told us to wait a few minutes. After waiting for 15 mins, one more sales came in and helped a walk in after us. After first sales finished his customer, he went on a call, seems personal, we waited for about 30 minutes, we decided to leave the dealership and shop elsewhere.
Liam was a gem to work with during our car purchase! Very professional and informed about the car. Went the extra mile to get current information we needed to make a choice. Well done everyone highly recommend everyone at Kia Richmond.
Kia Richmond is an exceptional place. As a richmond resident i feel like i am at home when i visit the dealership. The staff all around is very helpful and loving. I highly recommend coming here if you want a pleasant and smooth interaction!
Highly recommend Kia Richmond! Upgraded to the 2021 Kia Seltos. Completely hassle and stress free process. The staff is great and extremely helpful. They really care about helping you find the best vehicle for you and your lifestyle.
Purchased my second vehicle from Richmond Kia during Spring Break. Had a great experience working with Francis (Salesman). He was very personable, attentive and accommodating. He provided excellent customer service on the day of purchase, day of delivery and on my follow up visit to correct a minor issue with my new vehicle. So for Francis, he definitely gets 5 stars. As for some of the other staff, I am holding out on providing details of my review as I am waiting to see if promises made are going to be promises kept. I am not holding my breath, but if they actually keep their promises, this will likely turn in to one of the greatest reviews ever provided for a car dealership. Stay tuned…
Got my first vehicle here 2 weeks ago. Everything went well. I was impressed by the customer service they offered me. Brian is super friendly, always full of energy. He explained the condition of the car to me ( I bought a used car btw) and answered questions I had. The manager, Ray also talked to me and offered a great deal. First time buyers should all receive this kind of service. I am happy with my car bought at Kia Richmond. Highly recommend
Being in our 3rd Kia and having them all taken care of at Kia Richmond, my husband Robert and I have always had great service. This last experience with Cody was exceptional. He is professional and personable and we look forward to working with him again when we are ready for the next one!
Great service! The manager Ray was really helpful and everything went nice and smooth.
Got a nice vehicle at a decent price.
Really recommend this place if your looking to buy a new or used car.
The salesperson Brian went the extra mile, he has more access than i realized to help make sure i had a life changing experience. He is a great guy and really loves the community. He even gave me a cool shirt with his face and business on it. I will be back for service after this awesome treatment.
Absolutely Incredible Service !! The employees at Kia Richmond went above and beyond to ensure that I felt heard in what kind of vehicle I was looking for. They worked with me and my budget, I left feeling over the moon excited to be in a car I loved that fit my budget! Drove home in a 2020 Kia Forte with only 2,000km (Practically brand new) and in the colour I wanted white!! I would recommend their service a million times over !! Extremely professional, friendly and welcoming staff !!!
Kia Richmond - Attentive service and staff. Friendly and easy to work with. Brian was especially helpful in assisting me with replacing a missing part for my vehicle upon delivery - no hassle and prompt replies to my inquires. Overall a great experience. :)
Just traded my wife's car for a Forte. We hit a few bumps not related to Kia Richmond thru the process and my wife was no longer sure she wanted to part with her car but Cody, our sales representative, was absolutely great, not pushy, always professional, polite and understanding, exactly the attitude my wife needed to be reassured. We are totally satisfied with our purchase and very thankful to Cody for his great work and patience. Overall, this is the best customer experience we ever had at a dealership. Thank you Ray, Anton, Erin and my new friend Cody, whom I highly recommend.
I just picked up my second vehicle from Kia Richmond and could not be happier. Everyone was super happy and bubbly and ready to help. I was there in the morning when they opened and they even asked me what kind of music I wanted to be playing and what my coffee order was. Luke went above and beyond to ensure I was content with my new purchase. He even came in on his DAY OFF just to give me my new keys. I really appreciate all the help he had to offer and the overall kindness, respect and professionalism that Kia gave to me. This is why I keep coming back!
This was the best vehicle buying experience I've ever had in my 38 years. I just happened upon the SUV that I ended up purchasing on a car buying website. I called up the dealership, spoke to Cody and was driving my SUV within 24 hours. Cody really laid out the red carpet as well - I was picked up at my apartment, and was out of the dealership within a few hours. Cody and his team really know what they're doing and they make it really easy to do business. There's no pressure and they're just a genuinely great group of people. I can't recommend this place highly enough.
Just bought my first car (2021 Kia Forte EX) from Kia Richmond and the experience I have had there was outstanding. Thank you Cody and everyone else in the team for making my first car experience unforgettable! I will certainly recommend this dealership to my friends and peers.
I just purchased my second vehicle from Kia Richmond. The staff are very helpful and courteous. If you are looking for a vehicle, I highly recommend Luke. He is knowledgeable, professional and above all he listened to what I wanted and needed. Not only did he come through but he also gave me a great deal! Thanks Luke!
Luke at Kia Richmond is super to deal with - he is friendly, efficient and professional. This was my most enjoyable car buying experience ever! Delighted with my new Kia and the service received.
I recently purchased my first vehicle and Aaron was great helping me find exactly what I wanted. He took the time to understand what it was I was looking for and provided all of the best options available. He was very understanding and patient and did not feel forced to buy at all. I was very happy to walk away a proud owner of a brand new Kia Seltos. He and the team at the dealership took care of me and all of my needs. I would definitely suggest checking out this dealership if you are looking to buy.
I really appreciated the sales service from Anton and financing set up from Jimmy. It was such a positive experience to deal with honest, real, no BS and fair dealing representatives! I really liked these guys.
They listened to our needs and explained our various options clearly and with our best interest in mind. They were honestly there to help us!
We are very happy with our "new to us" Tuscan. I will be sure to recommend this dealership to others.
Thank you for the positive experience.
This is the first KIA we own and we love it. Thanks to Aaron who was kind, attentive, and provided sufficient informations which were very helpful for us to pick the right car. We went to several auto dealerships that day until we met Aaron at KIA and he provided us the best service. We also appreciate Aaron's boss and colleagues for their friendliness and kind assistance.
Purchased a new 2020 Kia Niro PHEV from Anton at this dealership. This is my 5th new vehicle from a dealer and 1st time buying from Kia. Everyone involved in the process was friendly and helpful. Also, I felt the trade-in value I was offered on my old car was reasonable. Overall a pleasant experience and I would shop here again for my next Kia. Recommended. 👍
I want to thank Cody, Erin, and Jessica (especially!) for going above and beyond in helping me find and lease my first vehicle. Cody and Jessica stayed well past closing time to work on this transaction and make sure I felt comfortable. There were a few loose ends and inconsistencies that needed to be resolved over the following couple of days and they were super responsive, checking in to make sure I was happy, and the matter was resolved to everyone's satisfaction quite quickly. You are in good hands with Cody + the team. No high pressure tactics, they really want you to be their customer for a long time.
I found KIA Richmond online after not having the best experience at another KIA location. So glad I did! Cody really worked his magic to find a better car than I was expecting while saving me money and ensuring it had everything I needed. Jess is truly an angel, worked her magic to get me the best deal on my coverage and lowered my interest rate by an incredible amount. They both worked incredibly hard and I will be recommending them, and the whole team at KIA Richmond to everyone for truly exceptional service and value
Great place! My agent Aaron is very informative, and during the negotiation process was attentive, polite, and provided lots of facts and details. I felt respected the whole time, and I was very happy with the process. Months afterward, he would continue to occasionally text me to remind me of free services that Kia provides that I forgot I could use, which was very helpful. If I had any questions about my car, I can text him and he would respond quickly and would take the time to check information to make sure that I get accurate facts. This is a great location, and if you need an agent ask for Aaron! He will take good care of you.
Just wanted to say thank you to Cody, Jessica, and the Service Department. They fully accommodated us with the vehicle that we wanted. They ensured that we had a great deal and affordable pricing. We are glad that we met these amazing people. Shout out to Service Department for an excellent detailed work on the vehicle. We left this branch with big smiles. Thanks again.
Helpful staff and great selection of inventory. I found their prices to be very fair, and very customer service oriented. I purchased a vehicle with Francis, who was a lot of fun to work with! Highly recommend!!
James and Anton are a great team that provides professional service. My friend and I went in and we were able to test drive and talk numbers right away. There was no aggressive dealing and they were fair. James was particularly open with his numbers and there was room for negotiations. Would return to the dealer if there are future Kia’s I like.
I would like to take the opportunity to share my experience again with Richmond Kia. Just like my first visit at this dealership a year ago, I went in for one thing and came out with an upgrade! Last year, I went in for an upgrade from a Volkswagen GTI to 2015 Pilot they had, and walked out with a 2018 Kia Sorento EX, it was an amazing experience from my first call with Cody, to my final signature with Sandra.
This time around, I went in for a service on one of my windows on my Sorento and my first familiar face was Cody. He greet me and asked about my family and how we were all doing. Cody mentioned that during this difficult times, Kia has promotions going on for upgrades and it wouldnt hurt to check them out as it could mean an upgrade to me without loosing anything. Turns out, with the help of Cody, James, Mehdi and Sandra, they were able to offer me a Loyalty offer to upgrade to the 2020 Sorento SX.
I can say that, I have always received the best service when I have taken my car for service, but the sales team is just amazing. They really go out of their way to show that they are for the customer and not just to make money. They are amazing and understanding the needs and finding the best way. They dont play around and say here is one offer, then come back with 2nd, 3rd, etc. They go straight for the best offer. I would say, if you are in look of a new vehicle, its worth checking Richmond Kia out. Give Cody a call and he'll take it from there.
Once again, I would like to thank Cody, James, Sandra and Mehdi. You guys have made a family very happy and earned a customer for life!
This is probably one of the worst KIA dealers in the lower mainland. Most of their staff (especially on service side) have been let go in the last 1 year. Every few months when I go back, I realize most of the service reps I spoke with aren't there.
The service manager Harry is absolutely garbage. He has a high temper so if you don't agree with him, he will flip and end up saying that you're being aggressive and will hang up on you.
I came in there to fix a noise in my driver side control arm, they ended up replacing sway bar links & struts which never fixed my problem. It was under warranty so their service reps were literally ripping and replacing pieces. Still today, it is not fixed. And now that my warranty is expired, they're saying that they have to charge me. Fact of the matter is that I came in during my warranty period and they never fixed it. Now they want to charge me for their inadequate service reps.
One time that I came in, I realized that a service rep had done about 25 KM on my car (to test out if the problem was fixed). This was likely a joy-ride as I had shown them an area to replicate the problem. The guy decided to take it on a 25 km ride instead. I have this stuff documented and I'm now planning on taking legal action against their dealership.
Another thing I found interesting was when I went on a test ride with Harry as he was looking to try and help me again (just called me and said he wouldn't be able to help me now) - is that he was talking poorly behind the backs of his service technicians. He said the owner asked him to come in and reorganize everything because they were getting some of the lowest ratings in Lower Mainland. Clearly remember him saying poor things about his advisor Gill. He mentioned that Gill is hot-headed and will often not be motivated to look too deep in problems and sometimes isn't good with customers. Unfortunate to see a service manager talk poorly about his advisors behind their backs.
I'll be creating a post to detail and journey the legal avenue (unfortunately this is my last option and I've tried many many times to work with them) so stay tuned!
Service is excellent. Gil has helped me twice and he is very knowledgeable and friendly. Shuttle service is great, the driver is always pleasant.
Janice who answered my call was extremely helpful, even proactively ordered in a replacement tire that I needed and saved me a lot of time. Amazing customer service.
Price is not the most competitive, but you get what you pay for.
I stopped in last minute to see if they could sort out my burnt out tail lights. I wasn't sure if it was a wiring problem because one would come and go. They got me in right away, checked it out, replaced my two bulbs for $10 and I was on my way. Very friendly and helpful, I'll go back to get my oil change soon.
After VERY negative experiences at Kia North Shore & Kia Vancouver, Kia Richmond was my option. Sales people were not as pushy. Mind you, sales people are supposed to be somewhat pushy, and that aggressiveness is part of the job - I know that as a sales person myself.
At NORTH SHORE Kia, here's what happened: This guy tried to convince me to take a $2000 cheque to pay off old Honda lease and get out early to get into the new Kia. BUT. He had built in the $2000 into the 4 year lease of the new one. Essentially giving me a loan with interest that I would pay off anyway, so essentially trying to get me to pay for 2 cars for 5 months!!! Even when I said I'd rather wait 5 months until I make a decision, they pushed pushed pushed.
In Vancouver (2nd attempt at a Kia), the guy wanted a higher lease price than what was on the website. As if I wouldn't know how to check the internet before I come to a dealership.. deal was off. He was trying to pocket extra commission. I double checked the model & specs, exact same thing. If anything it should be cheaper in Vancouver, as this port city is closer to Korea. If I were in Toronto, I could understand a surcharge for having to travel a few thousand extra kilometres.
3rd try at Richmond... These guys were so much better at RICHMOND... Instead of trying to coerce me into getting an expensive deal on a lease while losing even more money on a previous lease with 5 months left, the Kia guy at RICHMOND, named Reza, told me, "it's financially best for you to come back when your previous lease with Honda is over, you'll get the best value out of it all." That's when I knew these guys were better people than the other ones.
The Richmond Kia dealership was the best of all 3. I came back a few months later, signed a deal with Reza at Richmond, and I'm very happy.
I was shopping for a new car a few weeks ago and decided on a Kia, and chose the Richmond location because of its rating and ease of transit access.
Upon entering I was greeted by Snow, who was polite and knowledgeable. After an introduction and discussion, I decided to take a Kia Rio SX out for a test drive. I was rather impressed by the vehicle as it came with many features, such as a sunroof and reverse parking camera, that cars of comparable price and style did not have. After the test drive we continued our negotiations and came to an agreement that worked for both sides. By that time, the office had closed for the night, but I'm thankful to Snow and his manager for staying past business hours to accommodate me.
While the colour of the vehicle I wanted was not at that location, it was delivered there the following day and ready to be picked up.
I'm currently enjoying my new Rio, and would very much recommend anyone who may be looking for a new car to at least give the Kia Richmond location a try.
Thanks to Snow for making what is usually a stressful meeting, rather satisfying. Much appreciated!