Had a really good experience at the Kia dealership in Lethbridge. Landon helped us and he was so polite and not pushy at all! Even though we decided to go with a used Nissan instead of Kia that they had at their dealership, he was very encouraging in what we wanted and didn’t push us to go for a Kia. He also tried to understand and give us time to go through our budget and figure out what was best for us. He also tried to find us as good of a deal as he could! I truly recommend Landon to help find your vehicle, we felt like we knew him for years and he made everything super easy and understanding. He also checked in with us after our purchase to see how everything was going and if we had any questions or concerns! As for the dealership itself, very clean and friendly staff! The only thing that I would recommend is when talking about buying vehicles, it shouldn’t just be the price of the vehicle that is talked about biweekly or monthly pricing but the cost of documentation or any other costs that are added on to the price before even signing or getting approved. Almost like a quote, so that the purchaser is not taken off guard by anything and knows exactly what each cost is for and why. 😀
I had the best experience buying my first car at Lethbridge Kia with Rumal. He was very patient, kind, thorough, and he listened to what I wanted and needed in a vehicle and didn’t try to up sell me. We found a very good reliable option that stayed within my monthly price range. The finance team was also a huge help!!
Riley was very helpful in helping us pick out a new ride to replace our 2013 Chevy Equinox. We left very happy with our 2019 Kia Soul, a very different vehicle than we expected but so far we are very happy with it! Not only did Riley help us out at the dealership, he followed up after and is always available for any questions I have.
The service and help was phenomenal and we are so thrilled with our beautiful new KIA!! Highly recommend this dealership. The staff there are all incredible, especially our sales associate Landon Cronk. He is extremely knowledgeable, helpful, and patient, and we would gladly use him for any future sales. And we are so grateful for the financial magic of Gabriel Cooke! He worked so hard to accommodate us!! We couldn't be happier with our experience there.
Landon is amazing!!! He bent over backwards and got me EXACTLY what I wanted with my best friends recommendation to deal with them. I am so happy I could cry right now. He went above and beyond any salesman I have ever dealt with. "He is also delivering it in person".....I highly recommend dealing with him!!! Thank you for everything Landon!!!!! You're the best 👌
Such hard work trying to buy a car, I knew what I wanted and a nice young man called Landon helped me find the Jeep! Also a big thank you to Gabe who helped me with the money side of things.
Car was delivered to my home and the whole buying a new car was made easier !
Thank you to both of you !
After wheeling and dealing all day I can confidently say that Kia Lethbridge has exceeded my expectations. My sales person, Landon was exceptional. He was very professional and patient with me. He explained things thoroughly and was transparent through the whole process. The Sales Manager Nas was able to work with me as well in getting the best deal for my new vehicle, as well as Gabe in Finance who worked his magic to get the lowest interest rates and even more warranty coverage without changing my payments. Overall the experience was great and I am very pleased with the outcome and how was I treated as a valued customer.
Fantastic experience with this dealership, especially with Riley, the acquisition manager. Very friendly and helpful. Gave me a fair price for my vehicle and was accommodating of the distance—came to Medicine Hat to pick up my vehicle. Well worth going to Lethbridge to deal with this top-notch team.
Called around to a few dealerships regarding a trade in and purchase. Less than impressed elsewhere but had a fantastic experience with Brandon at KIA. He answered all of my questions and followed up with me in a timely manner. Great service, great experience. In addition I was able to get a great trade in value. 5/5.
Landon is an incredible sales rep! We traded in our 2019 Charger for a 2022 Kia forte and we are thrilled. He was kind, caring, knowledgeable, and most importantly HONEST!! We had a horrible experience with Kia in 2019 and Landon totally redeemed it for us. Thank you Landon!
Brandon Hendriks was very helpful with finding me a car I just love. He listened to what I was looking for and found the perfect match for me! He was patient and I did not feel rushed. Recommend everyone to come see him if you need a new vehicle he is great!!!!!
Vehicle prices unmarked, no spec sheets, no fuel economy (LEGALLY REQUIRED IN ALBERTA), no MSRP, pushy sales people more concerned with whether you're credit worthy than what car you're interested in. Demand... not request but DEMAND your SIN to do credit check before you even get to see specs, let alone test drive. Completely unethical. Privacy breach when your salesman can give you your credit score but your bank is not allowed to.
Response to response: What the hell does Canada Drives have to do with Lethbridge Kia and why are they sharing my information? There most definitely was not a consent box for that!
Wanna enjoy the experience of looking for a new vehicle? Well here's the place for you. Ask to look at more than 3 vehicles, by God, might as well ask them to sacrifice their first born child. Experience the inexperience of their top of the line employees, and then top it all off with the feeling of inconveniencing them by making them do their jobs. 10/10 never going their again.
Deceptive marketing practices are employed to lure potential customers , they do not honour their posted sale prices or statements that all costs are included in posted sale prices, they do not want customers that are wanting to pay cash ( they want you to finance your purchase to get kick backs from financial / loan providers), if you do not need a loan they will add other fees to plump the contract, they will say they made an error in posted sale price and that they will lose money on it so they will add a "worry free plan" at 1299$ and documentation fee of 999$ for used and 699$ for new and won't sell unless you agree but week later said vehicle is still listed everywhere, car gurus, fb market place ,their website at the same price no corrections .
I've since learned that they have a horrible reputation in the industry amongst their peers and former employees. Bad business let it and its affiliates die a quick death do not shop there .
One star is 10 times too many for this experience ,can only imagine what i saved myself from by walking away # AMVIC needs to continue their investigation! As i have come to be told that they are
We had a great experience with Landon, Lethbridge Kia treated us very good. Best experience we have ever had at a dealership. No pressure, listened to our concerns and what we wanted. Delivered exactly what our expectations where and exceeded them. I would definitely recommend Landon to anyone who is looking for a stress free experience. We are very happy with our time here and the deal Landon was awesome, gave us with no hiding surprises. Thanks Landon 🙂👍🏽
Riley was able to provide all necessary details and make sure my budget could be met. He even went as far as to drive the car out to me as transportation was an issue at the time. Absolutely excellent service and I highly recommend anyone looking to shop for new or used vehicles to reach out to Riley. Hes amazing guy.
Thanks for all the hard work and effort you put in to get this deal done!
Thanks to everyone at Lethbridge Kia
My experience with Lethbridge Kia was great! I have had my eye on a Carnival since summer 2021 and when I test drove one in November, I fell in love with it! I am so excited to have a safe, functional, and stylish van for my growing family. My beautiful Carnival just arrived and it was even better than I remembered. I have truly never seen a nicer van. The features are incredible. Every person I talked to at Kia Lethbridge was exceptional, especially Ramal and Gabe.
Riley and Rumal are fantastic. They both listened to my wants and needs and truly wanted to help me out of an awful car deal. Both are very professional, respectful, and genuinely good people. Mark and Derrick in the service department are top notch too! Not trying to rob you and tell you things that your vehicle doesn’t actually need. I recommend Lethbridge Kia for all your vehicle needs!!!!
It was a great experience! Everyone helped me out to the best of their ability and I felt very supported through every step. Jayden was excellent and helped me pick out something that worked for me!
As a first time KIA customer, I can now happily say I will happily come back in the future!
I bought my new car from Lethbridge Kia a few weeks ago, and would absolutely recommend talking to Landon if you are looking to find a new Kia. He was extremely helpful and very polite and professional. While I was waiting for the finance department (Gabriel) to work his magic, Landon took me for a bite to eat, which went above and beyond my expectations. The car was clean and tank was full and I was in and out with a new car in under 4 hours. I will definitely recommend Lethbridge Kia because they worked hard to send me home with my new Kia Forte! Thanks Lethbridge Kia!!
Had a great experience at Lethbridge Kia. Landon and his associates were great to work with and were very creative in getting me into a new plug in hybrid and bridging time for new vehicle to come in by providing innovative options to get me into a vehicle on the lot while waiting for new vehicle. Would highly recommend Landon and Lethbridge Kia
Landon is Awesome! I recommend anyone looking for a new or used vehicle to please ask for him and you won’t be sorry. Very professional and wise beyond his years.. Always honest and courteous towards everyone with a very positive attitude. Haven’t seen such a happy individual spread his happiness like he does to others. Being around the Lethbridge Kia team you can definitely feel the happy go lucky energy from everyone there!
Thank you especially to Rumal for your great service getting us into our new family vehicle.
Also shout out to chase and Gabe for working so hard to make this work for us!
You guys are wonder 😁
I was looking for a standard transmission vehicle and Landon introduced me to a 2022 Kia Forte. I took it for a test drive and instantly fell in love. Landon was super helpful and Gabriel did the financing for me and definitely put in some hard work so I could drive my new Forte home the very same day! Landon went above and beyond and even treated me to lunch!! I would most definitely recommend Lethbridge Kia to anyone looking to buy a vehicle and I will be sending Landon all of my recommendations in the future. Thank you so much Lethbridge Kia, Landon and Gabriel!
I was looking for a standard transmission vehicle and Landon introduced me to a 2022 Kia Forte. I took it for a test drive and instantly fell in love. Landon was super helpful and Gabriel did the financing for me and definitely put in some hard work so I could drive my new Forte home the very same day! Landon went above and beyond and even treated me to lunch!! I would most definitely recommend Lethbridge Kia to anyone looking to buy a vehicle and I will be sending Landon all of my recommendations in the future. Thank you so much Lethbridge Kia, Landon and Gabriel!
Sales staff were knowledgeable and honest. Very helpful in getting vehicle I wanted at the price I wanted. Parts and Service managers were also very knowledgeable. Impressed and will return. This is what customer service should be.
GO SEE LANDON!!!!! I was looking to trade my car in I went to 2 different dealerships in Medicine Hat , they 1. Forgot who I was after a week (after I had given them all my information and I mean all of it) and I had to provide it again 2. Been 2 weeks now and Again I haven’t heard from them still.
I get a call from Landon at Lethbridge Kia, told him what I wanted, and I kid you not, we had it done and locked in within an hour. Landon himself then drove it from Lethbridge to Medicine Hat and had it to me by 8:00 the same night. I cannot put into words how amazing this guy is. Thanks so much!!!!
The staff at Lethbridge Kia are fantastic. Landon was a great sales rep who helped me find what I wanted. Chase helped put everything into place. I would highly recommend Lethbridge Kia
When I contacted Kia Lethbridge I was so excited to find out they had 1 2022 Kia Seltos in stock. After I explained to Kumal that I did not have a vehicle currently as I had just mived back to Alberta so I was unsure when I would be able to get to Lethbridge. Everyone at Kia Lethbridge was so helpful that i was able to complete the sale all online. Since I had no way to get to Lethbridge Kumal was kind enough to deliver the Seltos right to my door. Kumal also completed the registration and picked up my plates. He then took the time to review each and every feature of the Seltos to ensure I knew how everything operated. I am so thankful for excellent service I received and would highly reccommend Kia Lethbridge to anyone looking for a vehicle.
Landon helped me through the process of acquiring a brand new 2021 Forte GT, all over the phone. He was able to provide all necessary details and make sure my budget could be met. He even went as far as to drive the car out to me as transportation was an issue at the time. Absolutely excellent service and I highly recommend anyone looking to shop for new or used vehicles to reach out to Landon. Very professional and patient, amazing guy.
Thanks for all the hard work and effort you put in to get this deal done!
Thanks to everyone at Lethbridge Kia and Landon for making it an exceptional shopping experience!
About a week into driving the vehicle and I absolutely love it!
Brennen was incredibly friendly, helpful, and not pushy. He was quick and attentive to what I was looking for and needing in a vehicle. Brennen was able to find exactly what I was looking for, right in my price range!
Landon, Chayse and their team at Lethbridge Kia were so fantastic to work with. As a single mom I was looking for something reliable and in my budget and they found me just that. The staff were all so kind and helpful with my daughter tagging along for the buying process. I appreciated all the help in finding the perfect vehicle for me.
I recently financed a car from them and my budget was 20k-25k but they got me a car for a 36k I liked don't get me wrong but when I went to sign the last paper the total was around 46k which is a rib off and after having the car for only 10 days I called them to say that I wanted to somehow to return the car or reimburse because I got accept to go to college and I no longer afford to pay for the car but no they told me they can't do anything even though I made it clear that I will no longer have money to pay for the car, I except a better customer service but no they're not and I'm very upset and now I no longer drive the car and I'm looking to figure something out to get rid of it and pay it off because its not worth it at all.
I received great service all around. Everyone was friendly and professional and went above and beyond to get me into a new vehicle (which I absolutely love). Special thanks to Owen, Nasir, and Gabriel for all their hard work.
My husband and I were looking at getting an SUV for our growing family. We were interested in a couple of different Kia vehicles. Kia got in a Telluride and we were seriously interested in it. Kia was asking $5,000 above MSRP and they offered $3,000 below trade in value for our Cadillac. We declined. A couple's weeks after that we went to Kia, just to look. We didn't go into the dealership, just around the parking lot. We didn't even get out of our car before we had a different sales man running out to us. Would not take no for answer. We told him we were just interested in looking and he kept pushing. My husband and I do not like the very aggressive and pushy sales tactics. So we took our business to another dealership and bought a different SUV.
Since Kia is under new ownership/management (they use to be under Murray), I feel like they have gone down in customer service.
My 3rd Kia! I love ❤ these vehicles & the lovely staff at Lethbridge Kia take such good care of my vehicle needs! Anytime there has been any issues (minor 1's really) they have been on it with their excellent service department!!!
Thank you Rumal, Nav & Nasir!!
Wanted to come down and check out a Kia Soul EV, sales rep said there was no such thing, thought it was odd as I just watched about an hours worth of reviews. Seems kinda pointless now, if they don't know they exist unlikely they'll be able to answer questions. Salesman; know thy product. On a positive both reception and the sales person were very friendly.
Be VERY careful when dealing with these guys or you will end up paying $6k - $7k more than you expect. Ask to see the base model, they will show you the next model up. Need a block heater? It comes in a package deal with lifetime oil changes for $3k. Even after you tell the salesman to remove all the extras you don't want, when you get passed on to the next person they magically reappear and more! Oil changes ($3000), documentation fee ($500), protection package (undercoat, fabric treatment etc), even life and disability insurance! If you're attracted by their promise of 0% financing, you can forget that too. Best you can hope for is 3% and only if you have the highest credit rating. Beware also of any promises they make. We gave them 7 hours lead time for when we would pick up the car. We were told it would be cleaned and full of fuel when we got it. Surprise! The tank was empty and the car was filthy. Stay clear of this place. If you must deal with them be very cautious and question everything.
Eden is one of the nicest people I’ve met. Honestly, he is always in a good mood and goes out of his way to satisfy others. He’s just the kind of person you can look forward to talking to. I would highly suggest you request Eden if you’re interested in the Kia brand.
i have dealt with Kia Lethbridge since 2007. Great customer service.
Great sales people, service .
Shout out to Mark in servIce. A+
Sales Eliseo.
New Sales person Eden
Financing great lady
Sale
was signed, Sealed and driving off lot less then 24 hours.
Always 5 stars in my book.
For the first time being out of my comfort zone, Kia had the right message and attitude towards a person like me stepping into new territory. The biggest part of the experience was of the man named Erik. He was so confident and straight forward with the message he was telling me. I’ll always recommend him as he definitely made my day and process easier from start to finish!
If I could give less than one star I would. I took my (very well taken care of) vehicle in for a recall. They did a full vehicle inspection and quoted me for over $800 of repairs. If needed, this is fine. However, after taking my car to fountain tire, they confirmed that everything that was quoted was unnecessary at this time. One of the things I was quoted for was a serpentine belt replacement, they said it was frayed. Fountain Tire said there isn’t even a crack in it, let alone damaged enough to need replacing. I was also quoted a brake flush, which was later confirmed is barely even a thing, let alone necessary. As a young female, I feel like I was taken advantage of and will never return to Lethbridge Kia. Extremely disappointed in the man who quoted me these things, as well as the owners of this dealership for letting this happen. If possible, take your vehicle elsewhere.
My husband and I had a great experience buying a suv from Kia. Rumal was a knowledgeable and pleasant sales consultant who answered all our questions and directed us to the vehicle which suited all our needs. Thank you also to the guys in the finance department who were also great.
If you go here make sure to talk to Chayse as he has been probably one of the best Car Salespeople I have ever talked to. He genuinely cares about you as a person rather than a sale and you definitely won't feel pressure if you deal with him.
My salesman Rumal did an excellent job finding a valuable deal. He was professional and provided good customer service.
Great , friendly staff I've always been greeted with a friendly smile. Vehicle service is excellent.
Rural is a great and helpful sales consultant. He made sure I understood the vehicle and helped with the whole buying experience which for me was stressful, as it was my first vehicle. I love my Kia. The colour, the way it handles, the upgrades which I didn't know I wanted but love. Everyone at the dealership were friendly and made me feel comfortable. Thank you again.
Gregory is really easy going. He helped me get into my new vehicle and found what would fit me best. If it wasn’t for him, I wouldn’t have what I got. He is friendly, outgoing and always has your best interest and will do what he can to make it happen. I recommend anyone to go to Kia and have Gregory help you with whatever you are looking for. No games. He is there 100% for you!
I came here with a specific type of car in mind. The dealer (Nav) was professional and listened to my intentions throughout. They were open to negotiation on the purchase, but it wasn't high pressure, and I was able to get a great deal on a new hybrid Kia Niro. They weren't able to offer a great price for the trade in, but me pulling that lower offer didn't change the offered price for the new vehicle. The finance department was helpful, modifying my loan to a shorter term and laying out the options. They were happy to cut a referral cheque for a friend who owns a Kia. Additionally, they were willing to deliver the vehicle to my home, 20 minutes out of town, on the night of purchase, after the dealership was closed. Really above and beyond service IMO.
If I had any constructive feedback, I would recommend increased training or knowledge specifically on Hybrid, PHevs, and EVs. Although Southern Alberta is not a relatively popular place for these types of vehicles, lack of knowledge from the dealers only feeds and exacerbates this fact. Perhaps a single dealer who can be the "expert" on these is a balanced approach to this challenge.
I went into Lethbridge Kia to see if I could get myself and my boys into a Dodge Grand Caravan. John Baker asked what I wanted in my dream vehicle (DVD player, backup camera, power doors, auto-start). They found me EXACTLY what I wanted, and at a great price! Amazing service!