Brought my car in for a yearly maintenance and service was quick. Jasmine gladly explained what the service included and what was done to the car. The shuttle driver, Cheryl, was really nice and great person to have a conversation with. Definitely will only be bringing my car here for maintenance.
Oh my goodness - Kirk at Eastside Kia made my life so much easier. He went above and beyond on a very complicated car issue and he saved me close to $8000. I would have never expected this level of care, follow-up, consideration, and thoughtfulness from a dealership. Thank you SO much, Kirk!!!!!!
Jamie Miller was an exceptional sales representative, he listened to our needs and found us the vehicle that worked for our lifestyle and our budget. There were NO high pressure tactics to upgrade into something we didn't want or couldn't afford. He was 100% professional and I will highly recommend him to all my friends and family for any vehicle sales. Thank you again Jamie.
I was hopeless of finding a used car that would fit my budget and could be reliable. The customer service at Eastside Kia was above and beyond expectations. Thanks Joseph, the salesman who dedicated his time on finding the right match to my need. Also a great support from other representatives. If you are looking for a new or used car, this place is a must go before any decisions you make.
I have only good things to say about Eastside Kia!
It was such a smooth experience, they got us the best deal and warranty package.
Justin Blades and Moe chams were such a pleasure to work with on getting me my used Buick Enclave and the best interest rates possible.
If only other dealerships worked has hard as these guys!!
Thank you to both of you!
I just Love my new to me Buick Enclave.
Jennifer and Shawn.
Went to this dealer today and was offered a fair price on a new vehicle by the salesman and met the manager. Shortly after leaving the dealership (with plans to call in the deposit), the manager called me and told me the owner over rode their decision and the price was $1500 more and there were several fees that had not been explained. Although the sales guy clearly felt bad when he called later, it was really unprofessional and we will not be back. Ended up buying a different vehicle and we’re very happy. Recommend avoiding this dealer where the owner clearly doesn’t stand by his staff’s commitments.
Great service, fast, effective, friendly. Was incredibly affordable for a dealership (or any shop). The bonus details were nice too, and the service advisor was incredible.
Eastside Kia helped us get the car we were hoping for! Never have I had such an easy experience buying a car! Jamie and his team were a dream to deal with and absolutely 100% truthful about everything they were trying to do for us! We are telling everyone to go to Eastside Kia in the future!
If you are looking to buy a good dependable clean car, EastSide Kia is the place to go. All the employees from the Manager down to the service Dept are friendly, knowledgeable, and make you feel like family. Big shout out to our sales person Scarlett Great employee!!! also a Big thank you to Jamie and Anna in finance . Thank you for getting us the best deal.
The people at Kia service are professional and helpful. Every time I go for service they provide technical knowledge for the things that I need to pay attention so my car will perform at it best. Terry in the service group is supper nice. Thank you for keeping my car on good level.
Great experience here. Some shops before I've felt have taken advantage of me. These guys were friendly, honest and took great car of my vehicle. Definitely will be going back for servicing!
Very polite and professional staff. Luke went all the way to accommodate the best deal for us, explaining everything in detail and with transparency. Service was fast and efficient. Highly recommended.
I got fast and amazing service! The technicians were so kind and understanding when i asked them a million questions. Reception was so nice and clean and i had a delicious coffee while i waited in the cozy service lounge! They fixed the problem in my car and now it’s running great again! Thank you Eastside Kia, you’re the best!! 😀
My Husband & I Had An Amazing Experience from the moment we stepped into Eastside Kia! The other sales people were busy So the Finance Specialist Moe Chams came to help us! He Went Above and Beyond to get us into the Vehicle that we wanted for our family of 7! Great Experience! We would Highly Recommend coming here for purchasing your New vehicle.
Went there for an oil change and some maintenance. I live in deep SW and willing to drive to this location because I always get a great service from their staff. They are very friendly and professional. They listen to what you say carefully and try to fix the problem. Since the service took a little longer than we expected they've provided shuttle service to and from my home which was also greatly appreciated.
Spoke with Joseph and he explained our options and wasn't pushy which I really appreciated. He wanted us to make the best decision for us. We decided to wait until we can pay out our current loan this fall and will go back to purchase new again afterwards.
Excellent Service Department. They are knowledgeable and very friendly. When you make an appointment you are not waiting hours after you bring your vehicle in for an Oil Change or Tire Swap. I have also had the pleasure of dealing with their sister company South Trail Kia on the Sales end. Again, awesome customer service and good HONEST Sales right down to Finance and Management! I would not hesitate to recommend Eastside Kia or South Trail Kia for any of your needs. Thanks guys!
Thank you so much to Eastside Kia for your excellent service very easy to deal with... especially to Jharold C. Thank you for all your help and assistance.
Highly recommended dealership..
Great job!
Extremely nice people!!! They respond quickly to answer questions, very helpful and vehicle was delivered way quicker than expected. They held my hand through the entire deal making it a painless experience.
I highly recommend Eastside Kia for anyone regardless of credit.
Excellent customer service. They went above and beyond to get me approved and into my new Sorento. They made me feel like I'm part of the family and they exceeded all my expectations. Luke is super sweet and professional and I highly recommend him if you're looking to buy. I loved how they didn't pressure me to make a decision. I will definitely be going back in the future.
The service department is excellent and very accommodating. I highly recommend them. The sales department has had issues.
A salesman tried to pressure us into increasing his commission, which we didn’t. I don’t know if he still works there.
I needed to get into a vehicle with a more manageable payment. I dealt with Jamie Miller in the finance dept. and it was the best vehicle buying experience I’ve ever had. Jamie got my info before hand and had me pre approved before I even went to look at vehicles. He helped me decide what features I wanted and what payment would make me happy. There was absolutely no pressure, he didn’t try to upsell me. He actually did whatever he could to make sure I was happy, even giving me the best price he could. I will be recommending Eastside KIA to absolutely everyone. When it’s time for another vehicle I’ll be going back there. 5 stars, amazing customer service and a great experience. Thank you!!!
Love my car! So glad to be in an optima again! Prompt and kind follow up to any concerns expressed. I recommend this dealership.
My experience here was fantastic, beyond my expectations. Heidar from sales and Louie from finance went above and beyond to help us get the right car at the right price! They were professional and caring. I couldn’t be more satisfied. Thank you!!
The service guys are good about making sure my "baby" is safe to drive. i only get into town once a year, so they need to do recent and upcoming maintenance (like belt replacement and tune ups)all at once. They keep track of that and let me know.
I picked up a Kia from Jon and Charles today. This pair, as well as the complete staff at Eastside, provided me with exactly what I was looking for. They met my price, they sold me an excellent car and the overall experience felt comfortable and well done. I felt welcomed and more than just a customer. Thank you for my new Soul.
Jamie Miller is their sub-prime finance manager. If your debt or car loan are unmanageable, Jamie is great at helping to find options to get you into a different vehicle. And it's for any type of vehicle they may have on their lot. Great customer service, and thinks outside the box to help you.
Staff was pleasant and friendly. Only 20 minutes longer than promised. Waiting area well stocked with coffe etc. Dealership was spotless. All around great experience.
I had a great experience buying my Stinger from Eastside. They went out of their way to honour the verbal commitment made by the sales person even though his information was incorrect and costly to the dealership! I would definitely recommend them. ...and I LOVE my new Stinger!!!!
This is as unfortunately the second visit for warranty work on our Sedona. We’ve been having a couple issues, and sure enough when we bring the vehicle in the issue cannot be replicated. So then we’re left with taking our van home. Then a short time later, the issues happen.
And since we need an appointment it’s not like we can just pop in when the problem arises (or can we?)
I bought my 2010 Kia Forte koupe used, however I had a traction control light one thinking it wasn’t a big deal. After a little research I realized it kind of was (a recall, meant I also had no brake lights) so I immediately called Kia they booked me in initially for the following Wednesday for 3-4 recalls but once I realized I had NO brake lights I called back and said can you please please get the one done today I need my car.. WITHOUT hesitation they said YES!
Meanwhile the entire time I got nothing but AMAZING customer service. I will definitely recommend and go back to Eastside Kia!!
Had an amazing experience with this dealership. Starting with Moe our sales guy- just the right amount of everything to make you comfortable and help you understand everything. We went in for 1 vehicle and ended up walking out with 2 thanks to Moe! Highly recommended and then it only got easier and better with the finance team Charles and Louie. Super professional but also friendly and personable. With lower credit and back to Canada after years living abroad, they helped me with all my difficult needs and made this as stress free and easy as possible. Will be back and will definitely send friends!!! Thank you everyone!!!!
Last week, we took over our new car, the 2019 Forte EX Premium, and we couldn't be happier. We got a lot of information and had help from Sales consultant, Sam Racko and Finance manager, Charles Enns. I highly recommend both. In terms of customer service and professionalism, we were treated by the best.
We're first car buyers in Calgary, Canada. In the process of searching for information before buying a car, I noticed that dealerships in Canada are very different from our home country. That means a lot of pressure, hidden costs, and a suddenly changed attitude (in a bad way) after signing a contract, etc.
So, on the day I signed a car purchase contract with Eastside Kia, my husband and I were scared and stressed. And we were going to visit not just Eastside Kia, but also two other Makers of car for test-drive, and getting quotes.
East Side Kia was the first dealership we've ever visited. We read on Reddit that some sales associates ignored their guests, however, when we entered the dealership, our salesperson, Sam, welcomed us warmly. Then Sam was extremely helpful with going through the benefits of buying Kia Forte which was a really good fit for both our needs and budget. He was super friendly, knowledgeable, very patient and totally answered our questions. He melted our feared hearts. So we cancelled our plan to go to another Maker dealership and just settled down at East Side Kia.
Charles, the finance manager, also did outstanding and attentive service throughout, from talking about vehicle purchase options to getting the financial stuff worked out. Even he explained in detail all the different insurance-related options, but never put any pressure on us.
I think the ability and quality of a worker depend on how they cope with an unexpected problem. Not all of our car purchase was smooth. The delivery of our car was delayed than expected; usually, they have cars customer want, but the car we wanted is the second highest trim with a rare colour which was not even in Alberta at that time. Charles contacted us first with the unwelcomed news and offered us a solution; I read so many cases that nobody contact or update information to customers when problems happen, so usually customers have to call salesperson or dealership many times to get the answers. To tell the truth, if there weren't Charles's help, we'd cancel the car contract when the delivery was delayed.
And the thing that moved us the most was that Sam's attitude. The day we signed the contract, he told us that the car might arrive on Saturday, the day he was off, but he would willingly come to the shop and hand over the vehicle to us. Also the actual day we took over our new car with only 14 km run, he told us he checked everything by himself, even washed the car for a perfect condition. I was so glad and grateful to hear about that because I knew that many salespersons are interested in only selling a car and making money, so they make no further effort after a contract; however, Sam seems to care about our satisfaction truly.
I was looking to trade in my Kia Rio but I did not wanted to let it go for nothing. I got an amazing deal for my car and bought a new truck in the used department at East Side Kia. Go and check it out for your self I am not getting pay to say all this but I am so grateful and happy with the outcome and what Louie and Santos did for me. I even got a couple free oil changes, full tank of gas and a mazing interest rate. They did not have what I was looking for but they shop around and bought it for me. Go and ask for Louie or Santos they will work hard so you get the best deal and they have an amazing team thanks to Anna as well. I am not lying look at my ride. GOOD JOB Louie, Santos and Anna.
Had a great experience with Jacob Whittaker (our sales guy) and then with Louie Edora (our finance guy), both very professional and helpful to get me into the vehicle i wanted in the price range i could afford.
I felt they cared about more than just making the sale! five stars to both these guys.
The staff at east side Kia are awesome to deal with! This is the second KIA I have bought from this dealer and I will always be going back. The finance department isn’t pushy at all and the sales team really try to get you the best deal.
Jamie, Anna and Coralee were amazing to deal with and went above and beyond working with me to get me into my KIA. I recommend them to anyone. They all took time, stayed late and got me into my perfect car! I love the way they all work together, the competence and friendliness of everyone is simply the best! If I could I would give 11 stars I would! Definitely the best experience I have had buying a car, they made it stress free!
I also went back 6 months later for some updating to the computer system and had an oil change at the same time. This place is fantastic! They even washed my car when they were finished. :D
Louie got it handled. Had some issues but he resolved them. Got a nice shine VW from Him and it’s great.
Only outstanding issue is hitch shop has some repairs to do after hack job. No doubt it will get handled at this point.
Recent recall service was great. When I bought the car I wasn't told there was no cruise control, which I found strange for a 2016 and so did the service guys who took care of my recall, but my fault I guess for assuming and not asking. I also was never give a second key so if mine dies I'm totally out of luck, when I called about it shortly after I bought it I was told it would be 300.00 for a new one.....another frustration. Because of the key and no cruise control I'm looking to sell my car and will likely not buy a Kia again. I feel like I was treated like just another commission not like a person who was looking for a good, long term vehicle.
Best personal service! Very professional and speedy. Strongly recommend this dealership for sales and service
I recently bought a vehicle from Jon and the experience was amazing. I had bought a vehicle 4 and a Half years ago from him and tracked him down because of how easy the experience is. Honest, easy going, no pressure, but very knowledgeable. Exactly what shopping for a new car should be. Go see Jon, you won't be disappointed.
The finance staff are also amazing, both Bill and Charles make everything simple and straight forward, very efficient.
Edited:
Have to stay that this dealership actually really cares about their customers and will go the extra mile when addressing your concerns. Had an issue and was very frustrated, however Kirk the service manager, went above and beyond to address this and put my mind at ease. He listened and had the shop foreman come and speak with us and actually explain what was going on, while looking at the car. Thanks to everyone who helped us, but specifically to Kirk for all of his kindness and willingness to follow up!
That Jamie Miller guy in the used car department is a star himself. Very professional and an all around fantastic dude. There's a reason he has a big trophy in his office ! I got a fantastic deal on the new car and my trade. I sold vehicles for many years and people in the dealership tend to get a bad reputation....but let me tell you, Jamie and the folks at Eastside Kia used car are definitely not like that! Get yourself in there and get a new to you ride!
FYI Check Dealer Review as well where they are rated a 2.2.
East Side Kia is by far the worst dealership we have ever visited. They will try to rip you off at every turn and make it look like its a legitimate charge. I also know someone that works there and off the record was told they will continue to charge people outrageous admin fees to make an extra buck!
On top of that, they tell customers that if they aren't willing to pay for certain "fees" they are wasting their time and not to come back. I have no clue how a dealership like this can still be in business!!
They are rude and treat customers like sh*t when they get questioned regarding their so called "admin fees".
Don't believe me, get a quote from them with all the fees broken down and then get a quote from another dealership and see for yourself how much they try and rip off the customer!!!
TRUST ME WHEN I SAY, VISIT ANY OTHER KIA DEALERSHIP BUT THIS ONE! THEY ARE AWFUL! WE WILL NEVER EVER BE BACK AND I PROMISE TO SHARE OUR EXPERIENCE WITH OTHERS!!!!!!
It’s also nice to see review feedback on positive reviews but not on the negative ones! Goes to show one more time the level of customer service they have!
Very happy with my experience. I was looking to finance a nice reliable vehicle to help rebuild my credit and Jamie and Anna were extremely helpful in doing just that. I've dealt with other dealerships before and I can say that Eastside Kia went over and above. I love my new car!
I would recommend Eastside Kia used car department. Jamie the financial specialist was great. He kept me in my budget price range and found me a vehicle that would work for my family plus can use as a trade in later on
our experience with Eastside kia, stopped in just to look at what was available, been to a few places already . was greeted by Kevin (darth) Fader, he found me a car within my budget and allowed me to take it on a test drive to surprise my wife with. from start to finish to the gentleman putting on our license plate every one was great to deal with. very friendly and went out of there way to get us on the road with our forte, very happy with our choice. will go back when we need to upgrade. thanks Eastside & everyone involved, Bonnie& Gary.
Poor service. Purchased a used 2008 mitsubishi lancer sedan I was told the tires needed replacement, along with brakes and rotors (to be completed by the dealership). The brakes and rotors were done, but the tires were not replaced. While driving north on QE2 to Airdrie, my front left tire went flat while driving 110 on the highway. Luckily near an exit, i was able to make it to fountain tire to have my tires replaced. 775 dollars out of my pocket later, Eastside Kia has not only jepordized my life, but did not replace the tires like agreed upon in the contract, and have yet to reimburse the money that i had to pay for something they agreed to replace, and the AMIVAC inspection said needed replacing. Allowing someone to drive away with 2/32 of tread left is terrible service.
UPDATE:
After this post was made, the GM personally contacted me to help me quickly rectify the situation, after speaking with him on the phone, and then in person, Kelly explained that the used car sales manager was in the wrong, and should have worked with me to fix the problem versus laying the blame elsewhere. Now that the problem is fixed I can honestly say that it was an excellent experience dealing with Kelly and shows that a GM really does care about his customers experience,
I did a LOT of research before making the decision to buy a Kia. I was hesitant to go into any dealership because my past experiences of them was heavy with pressure sales. Romanda, my amazing salesperson, never once made me feel pressured, patiently answered all my questions for the couple of months it took me to be sure, and completely understood my hesitation with this purchase. I love my new Kia Rio EX. Every part of this experience was positive, from my first inquiries to financing right through to driving off the lot.
I would like to extend my greatest appreciation for this individual. Dave showed me what East Side Kia stands for and strives to achieve. I was welcomed with a warm hello form Dave and Tom. Both stayed later in the evening to ensure I was able to purchase a car through your dealership.
I would like to say that I have been in high escalations customer service and training customer service reps for over 6yrs and Dave has blown even my mind!
GREAT JOB!!!!
Thanks so much
Pamela