salesman was polite and knowledgable. he answered all my questions.
Excellent service from the entire team. Very pleased with my experience.
We highly recommend Spinelli Infiniti to whoever is looking to purchase or lease an Infiniti. Karim Milonas took the time to show us all our options and we felt no pressure. Karim is very experienced and respectful to his customers. Thank you Karim, Elizabeth, and Lindsey for making our experience very memorable!
It’s great service and experience at Spinelli Infiniti, Pointe-Claire, QC H9R 4S1. This car has stable performance, clean and tidy inside, and very new maintenance. The Spinelli Infiniti has very good service. They cleans the car very well from both inside and outside. And tells consumers honestly about the performance of the car. Very good service!
Accompanied my mom when she picked up her car a few months back, the service was exceptional.
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!
NOW WITH A POSITIVE OUTCOME.
5 Stars..
I bought a used Infiniti QX50.
I had visited the dealer & told them exactly what I was looking for.
I did have my trade in evaluated at this time. About a week and a half later they were kind enough to call me & to let me know there was a used QX50 available for purchase.
First Lesson learned:
I did not get my trade in evaluation in writing, my bad.
In discussion with the new vehicle purchase, they lowered the trade in purchase.
Lesson learned always get the trade in value in writing.
0 Stars to Finance....
a) Next, I had decided to finance the Infiniti through my bank. This turned into a BIG discussion. I was told I basically had to finance through them. The words used were "I owed them " . WHAT???? That they were giving me a great price so I had to finance through Infiniti so that they could make their monthly quota, AND I would have to make sure I did not pay off the loan for 6 months. I have since called the banking institution that Infiniti set up the loan with & there is no 6 month criteria. This was a LIE!.
I was trying to seal this all up during my lunch break & the pressured discussions were taking up too much time.
Lesson learned do not do financing during a lunch break. This takes too much time. I had thought of at the time of just walking away, but I didn't.
I felt totally mistreated and disrespected through this process.
BIG 00000 Stars for Cleanliness..COVID COVID
b) The next issue was also BIG.
NEVER agree to pick up your car on a FRIDAY.
BIG BIG MISTAKE. No one is there to fix anything not acceptable.
It was raining the day I went to pick up the car. Pretty dark & gloomy.
It was parked in front of the dealership however it was parked tightly close to the cars on either side. I opened the car for inspection.
First red flag was the screen for radio was very dusty but didn't really take a lot of notice. If that had been the only thing not too bad. Had to clean it off just to see the display. I should have realized then that the car had not been cleaned.Missed that in my excitement.
After signing papers went back to the car to drive home & the car had been moved to another parking spot where I could open the driver side door fully & right away it was noticeable that the car had NEVER been cleaned inside. They had promised me that it would be. FAIL.
I don't know if the previous owner had covid or not.
These are COVID times when I was assured that the car would be cleaned and sanitized.
It was disgusting. Thick Salt stains on the driver's side on the pedals, the mat and underneath the mat on the carpeting. I had been told earlier that there was no one in the shops, so that meant there was
no one to clean the car. Never pick up a car on Friday!
I took the car home & spent the next day cleaning and sanitizing.
POSITIVE FOLLOW UP
This morning I appreciated receiving a call from Daniel, after my post the evening before. I have to admit this was totally unexpected. I did not expect a call back. However,Daniel went above & beyond to assure me that they do care about customer satisfaction, and customer respect & review all comments & suggestions posted with the utmost importance. After our lengthy conversation, going over every detail posted & more, I feel confident that all the issues I had were taken positively with this short coming & they are being super proactive to take measures that something like this can never happen again, to anyone. I love knowing that Customer satisfaction & health & safety measures are important to them. They realize business is not as usual, anymore & they expressed that concern as well. Thank You for your time today, for realizing the things that matter. Thank You Daniel, Thank You Spinelli Team for listening to me & taking these matters as seriously as I do.
It’s a great experience to work with Karim. He is exceptional as a salesman. Very professional. Also thanks for the kind and detailed care from Elizabeth and Lindsey!!
Excellent service by the entire team !!!
Karim Milonas ( sales rep) is by far the best in the business! Got an amazing deal with EXCEPTIONAL service! 10/10 would recommend him and his team for your next purchase or lease!
Thank you to the Spinelli Infinity team :)
I just leased a new QX60 and I highly recommend Spinelli Infiniti and especially Karim Milonas! I find that leasing a new vehicle can sometimes be a stressful thing but Karim was able to make this such a great experience for our family! He was so helpful and patient. Such great service! Thank you Karim!
We were pleased with the service we received from the moment we walked through the door to the moment we left! Our salesman KARIM Milonas was a great help, he was not pushy and did not make us feel pressured into anything. Great experience with Karim and the team, he was attentive and helped me get this purchase across the finish line. I will definitely be sending anyone in the market for a new Infiniti to go see Karim.
While choosing a dealership I submitted inquiries through infinity.qc to all the dealerships in Montreal and Karim was first who gave me a call and answered all my questions, so the next day I went there and it took us just 20 minutes to finalize the deal. I would highly recommend him. Thank you!
Great overall experience! KARIM MILONAS was fantastic, best representative I have dealt with by far (went to many dealerships).
Pretty much got a lemon.... For all the great reviews and references I got, was very disappointed... Bought and paid for a certified vehicle and received a non certified vehicle. Only found out when I went to my local garage to change a bulb. Imagine I hadn't got it checked, would have never known. Ac compressor was leaking, Rear Brakes disc and pads right side 2% and left side 10%-15%, Rear Muffler joint, Front bumper cracked at the bottom (only saw it when it was in the lift), 2 dents on the trunk not 1
Half the heat shield on the front is broken.
Wipers were done, Handbrake was loose. They did end up fixing majority of the Things, but they tried offering me a warranty instead before fixing my ac compressor. Had to make 4 separate trips to get what needed to be done. Lots of wasted time. Apparently the reason for the car not being certified even though it was marked certified was because there was a signed paper issue where it was signed off as certified but wasn't. Brakes alone were a danger... Compensation was 1 oil change. Was very disappointed. Left a sour taste... Even heard 1 employee mentioning I was apparently trouble because I got the VP involved... Don't see myself going back and definitely won't refer. Could have been bad luck, but always check your car even if it's marked certified... Better safe than sorry.
Great service from Karim Milonas. Very pleasant and understanding. Would recommend his services.
F.PISANI-08/03/2020
I want to say thank you to Christopher Arnouk for helping purchasing my 1st infiniti car, his such a great person to deal with, i couldn't find the car i was looking for and he managed to find it and i wanted to say thank you because since the starting i felted welcome in the infiniti family something i never felt in my pass puchases with other company, your customer service and your professionalism is top notch 👌, keep up the great job!!
I recently moved from B.C. to QC and bought a vehicle from the dealership and wanted to thank Karim for his professionalism, service, and total experience. I would absolutely recommend his services for anyone looking to buy a vehicle at Spinelli Infiniti. Thank you so much Karim, and then entire Infiniti Spinelli team!!
Billy always offer excellent service, this is my second purchase with him.
We bought our QX50 from Spinelli. We were served by Michael, who was very professional, honest and pleasant to deal with. The rest of the team was also great! We are extremely happy and satisfied with our purchase!! Definitely recommend asking for Michael when going to Inifiniti Spinelli!
I had a problem with my key today! outstanding service. Thank you for getting out of your way Catherine McKenzie!!! I appreciate it.
Ashish and the team at spinelli infinity really make you feel like family. From the moment I walked in, the receptionist’s warm smile and welcoming attitude makes you feel like you are walking into your moms house.
I normally don’t buy from car dealers for a used vehicle but they had such good prices and reviews That I thought I’d go in and take a look. They are very willing to work with you and make a good deal that works for everyone. I did a lot of research before buying my vehicle and they really did have a great price on it ! I felt confident that the inspected used vehicle was in fact in the good condition they told me it was. And they did not try to hide any little flaws the vehicle had.
They were not pushy or anything that a used car dealer normally is.
Ashish was very friendly and helpful and I would definitely recommend anyone who is looking to buy from this car dealer and I will definitely consider them for my next purchase !
Mike- Thank you so much for your kind and positive attitude. You made the trade in process so easy for us. We appreciate your business.
Lindsay - We appreciate your full support in delivery of the new car. This was the first time we were receiving such great service getting our new car from a dealership. Thanks for your support, time and your smiling face.
Sam - Thank you again for everything, We Will follow you everywhere !!
My experience with my main contact,Jules was exemplary. His customer service was superb and very helpful in getting my sales transaction completed in a timely manner . Thank you for All the team at Infiniti Spienlli . Highly recommended. Keep it up.
I leased a Q50 sport from Billy . He is very professional and a true gentleman. His knowledge and expertise made shopping for a car at Spinelli infiniti a wonderful experience. This was only exceeded by his good looks and great sense of humor. I would not hesitate to recommend Billy to anyone looking to buy or lease a car. I look forward to doing more business with Billy in the future.
I recently leased a new vehicle for my wife and it took me only one visit to Spinelli Infinity.
A welcoming, friendly and professional environment, from the receptionist, sales rep, financing to their customer services!!!
Michael our sale rep was very attention to what I was looking for and did not hesitate to go the extra mile to provide an SUV that meets my budget needs. If you’re shopping around, I strongly recommend this dealership and specially ask for Michael! You won’t regret it.
I’ll be a returning customer, for sure!
Great dealership from sales and financing . People are great, knowledgeable, quick and friendly. They knows the car’s inside out, and they do everything they can to make clients happy. Best people I’ve ever dealt with. Very glad to be part of Infiniti Spinelli family.
Very great experience buying a certified Infiniti QX60 from this dealership. They helped me find the right vehicle at right price. I had to trust them since i didn't see the vehicle in person until pickup. And they did a great job of having the car ready and followup closely to resolve any outstanding questions/concerns. Highly recommend Infiniti Spinelli .
Micheal went above and beyond his intended duty. He was compassionate, respectful, and in regards to my busy schedule, extremely punctual. Never once did I feel beguiled or misunderstood. Thanks to his considerate offer and helpful insight, I am now a proud owner of a new QX60.
Thanks to Mike advice. We are very happy with our purchase!!! Thanks also to the manager Sam ... We appreciate his help and strongly recommend his advice here at infiniti Spinelli!
I bought my first Infiniti here and was very pleased with the experience. Ashish was my salesman and he was well informed and very courteous. There was never pressure on the sale and in spite of being new to the dealership, he knew his way around the departments and paperwork.
There is a perception that Infiniti means expensive but I was very pleased with the pricing.
I had a GREAT experience at this dealership... pleasant & knowledgable staff... super courteous. It’s nice to get treated with a smile & good spirits for a change! Dealership looked great. I was able to physically learn & see all their products & pick mine!! Overall GREAT experience!!
Thank You!!!
Great service and team. Michael worked very hard to give us the best deal for our new car. His patience and dedication made all the difference. I will definitely recommend him to my friends who are looking for a new car. Elizabeth was great regarding the financial aspect of the transaction. Great buying experience!
Hastle free. Professionals. Highly recommended.
Great experience, really happy with the service and car delivered. When there ask for Vitali great guy made our buying experience smooth.
I just leased my 2nd Infiniti from Spinelli (4th in our household) - all with Spinelli Infiniti and Karim... and despite the fact that we travel in from the lower Laurentians for our vehicles. That's because the buying experience is, as always, excellent at Spinelli.
Karim is also great at doing post-sale follow-ups and making sure that we're fully satisfied.This is much appreciated. We have come to trust him greatly.He's a straight shooter and takes all the time needed to guide you through the process. He's honest - the way you wish all sales people would be.
The delivery process was also very smooth and both Levon & Lindsay were a delight to deal with.
The after-sales service is right up there with best (if not THE best!).
I highly recommend Spinelli Infiniti. (Jay & Catherine do a great job.)
Ask for Karim if you're looking an enjoyable experience buying or leasing your Infiniti.
Thanks to Karim and the whole team for your professionalism.
Amazing, outstanding Spinelli Infiniti dealership!!! I have been leasing cars for the past 18 years and the Spinelli Infiniti experience was the best one by far! Totally exceeded what we were used to and surpassed our expectations. Sales representative Michael Rabbat is passionate, kind, helpful, super professional, out of the box thinker! Made sure I will leave with an Infiniti and a smile! The whole Infiniti team was unbelievable too and contributed to a smooth, seamless (and fun too) experience.
Sales Manager – Roger Hanni, firmly supported our needs as his clients. Levon from finance made sure to offer us additional and valuable packages with a huge smile and Lindsay introduced us to our stunning new vehicle made sure we felt comfortable and did not leave us until we drove away. The whole team made us feel like VIP. The car is AMAZING!!! Michael Rabbat and the Spinelli Infiniti Pointe Claire –
Thank you!!!
They do not keep their promises and are sneaky about their prices. I was promissed a gift card if I tool one of their cars for a test drive which I did. After the test drive I did not recieve the gift card, was told it would take 1-2 weeks to recieve by email, but it was never sent. When asked them to follow up, they would never contact me back. However they would call multiple times to ask me if I am buying their car. Also when they gave me a quote on a car I was interested in, it was $5k more than what was listed on their website. They never included the rebates in the quote that was advertised on their website! Sneaky liars!
I recently leased a new infiniti from Infiniti Spinelli. Amazing team, always smilling. I would like to thank in particular Micheal Rabbat for taking a very good care of me. Very professionnel, very transparent and very patient !! I highly recommande him !!! Very happy with my new car !!
I recently brought my car in for a flat tire. They took care of it and repaired all four wheels within 24 hours with great service.
Hassle free service!
Thx
This message is addressed to those who are still hesitating or shopping for a car ... please stop and read this.
I have been hesitating for the last few months weather to get a new car or not ... i was comfortable in my uncomfortable Elantra that i hated and loved at the same time.
I wanted a new car ... i needed a new car ... but my Elantra was still good to go. Last week i was surfing on FB ... kids are asleep ... wifey also ... when suddenly i come across and advertisement ... infiniti 0% ... annnnnd there it was ... i love 0's ... so the next day i decided to call the first dealer that comes in my google research ... and i did ... and no it was not spinelli lol ... i had a budget and a model in my head.
First person to answer was a nice young guy that "seemed" friendly and sounded as a good salesman ... so i took an appointment and went there ... the car was nice ... the coffee also ... the dude, after i finished the test drive, he came up with document with my name and a price (that was ok with my budget) and told me you have to make a deposit and sign now ... or there will be no more Qx50's annnnnd that's when to pressure started ... i asked if i could think about it and he told me yeah ill give you five minutes ... as soon as i showed some resistance because i basically wanted to shop or negotiate for a better price, he started to be aggressive and tried to manipulate me and make me feel bad and that it's ridiculous to try to find a better price because others are SH*T compared to them ...
I left and said that ill come see him in few days ... and he was angry ...
So i went online again ... and i found Spinelli ... ring ... answer ... Vassilios AKA BILLY ... answered and few words after i was convinced that i needed to see the dude ... 2 days after i am in his office ... greet welcome and straight to business ... no bullsh*t ... i was impressed by how professionnal he was and still went through many things in detail and ddnt assume that i am a moron that he could sell anything to ... not an arrogant salesman despite his good looks ...
Long story short ... better offer that was beaten by the other dealer ... but even so Billy stayed NiCE ... ddnt become an arrogant person and that my friend is worth more than few dollars ... Karim his collegue came to help and understand my needs and feelings ... Levon the finances guy was amazing also ... i dont mind if they make a commission out of me because they DESERVE IT!!!
Anyways i signed this saturday ... i was happy ... the wife was happy ... the kids were happy for diffrent reasons obviously ...
But baaad me go a call from the other dealership with an unrealisticly good offer that i had to go see ... i went and i was a good offer ... but still they treated me like a child that ddnt know what he wanted and almost threw it on my face .... so i called Billy even if he didnt work that day ... he answered and sent me to his director ROGER an amazing guy ...
Long stroy short ... i prefered to stay with spinelli because of the goooooood service ... they redefined going above and beyond for a client!!!!
So yes now i am a proud client of spinelli infiniti and you SHOULD be also.
Hi Five to:
Billy
Karim
Levon
Roger
And i think Sam
You guys are amazing!!!!
Thank you
Hedi :D
Great atmosphere and extremely professional people. Our salesman, Karim, was incredibly helpful and responsive to our needs. Would 100% recommend doing business with him!
I just leased a QX60 from Infinity Spinelli and I received excellent service. My salesman, Billy, was very thorough in explaining all the features my vehicle has and was very helpful in answering all of my questions. He has extensive knowledge in his products. I am very happy with the QX60, it’s an excellent vehicle. I highly recommend this vehicle and highly recommend Spinelli Infinity for your next purchase, and make sure to ask for Billy, you will be very pleased with this dealership and with Billy’s professionalism.
Exceptional service and extremely friendly staff - they have mastered the art of customer service!
If you are in the market for an Infiniti, this is the place to buy one from. I dealt with Billy, Roger and Elizabeth and the experience was amazing. Everyone from the reception, sales staff, manager and finance team are polite and knowledgeable. Their prices are also unbeatable. Don’t waste your time going to any other Infiniti dealer, these guys are the real deal!
If you are in the market for an Infiniti, this is the place to buy one from. I dealt with Billy, Roger and Elizabeth and the experience was amazing. Everyone from the reception, sales staff, manager and finance team are polite and knowledgeable. Their prices are also unbeatable. Don’t waste your time going to any other Infiniti dealer, these guys are the real deal!
Great buying experience. A pleasure to deal with Michael! They treat you like family. Highly recommend this dealership to anyone looking for great service!
I'll make it short and sweet. Spinelli Infiniti has the best sales people and management. Go see the sales person Micheal rabbat and I can guarantee you will be more than satisfied with his service, alongside with Roger the manager. If you don't go out of there with a new car, tell yourself you won't buy an Infiniti.
Highly recommend this dealership!!!! Everyone there is extremely friendly and helpful, always smiles on their faces and ready to do whatever it takes to make you happy. I had an awesome experience getting my Q50 RedSport from them and no matter what the issue they are always there to help. Just this week I had an emergency repair to make, literally stopped in unannounced and had the quote done, repair starting and out the door with a loaner car in 30 minutes flat. I have purchased 6 new vehicles (Second Infiniti) in my life and this was by far the best experience. Every single person I have dealt with from reception, to sales, to service and body shop repair is top notch. I hope I never have to deal with another dealer again, keep up the great work guys.
My mom and I wanted to thank both Catherine and Pierre-Luc for their excellent service !
I recently went to Spinelli Infiniti and met with Robert Wojcik. He immediatly made me feel confortable. Robert has a very relaxed approach and he really makes sure that all my needs were met. I was looking at Audi and BMW but i felt the most confortable with Robert. He showed me the car ( Q50) that I was interested in and all the amazing features of this car and what it can do for me. Pierre-Luc, the sales manager also came and spoke to me to make sure all my questions were properly answered. Once I finalized everything with Robert, I met with the financial manager Julie Leclerc and the process was just as smooth. I have been leasing car for a long time now and there seems to ba always a Catch at the end, this was not the case. I really feel the Spinelli Infinit, Robert and the team supporting him are there to satisfy all their customers. Robert did mention to me that Spinelli Infiniti was number one in customer satisfaction in Canada and I thought it was only to make the dealership sound good, but I realize now that this is true.
customer service is next to none at this dealership !
The used cars department manager Elie is such a class act !
Marcelin is an amazing sales person such as daniel who possess an impressive cars knowledge.
Lise in the financial department is so effective, fast and Catherine in the new cars department is very nice to work with.
I just waited 20mins on the line for a service department and end in the voicemail after in melisse pilon something lol worst service ever peace
Awesome.. Warm people no stress or pressure to buy a car.