Great place for parts and service. Never let me down and it's a high end experience!
Sam Pozder was a great sales person who provided excellent service from the moment I entered the dealership. The car I was interested in was ready outside and all the information was provided.
Great experience! Definitely recommend!
Extremely accommodating, my vehicle needed some maintenance and a fresh Oil change and the service team at Oakville Infiniti helped book me in last-minute and I can't wait to get my vehicle into good hands.
Edit: Vehicle recently needed a big transmission job done and the team at this location had my car ready to pick up again in 24HRS ! I fully expected a 2/3 day turnaround and was absolutely floored on the speed of service and quality of the work done. Can't recommend them enough!
Infiniti Oakville are fantastic to deal with. I worked with Jason and he went above and beyond to find me the kind of suv that I was looking for. I am very pleased with my purchase. Will definitely go back.
Amazing.
We had an awesome experience at Oakville Infiniti with purchasing a new car. From start to finish, the customer service was impeccable. All our worries and questions were addressed and answered. We left feeling informed and confident with our purchase. The communication following our purchase to the day we picked up the car and even following up after was great. We were informed at every step and felt taken care of. Thank you Mark and Randy for making this such an easy and nice process.
Thank you Oakville Infiniti for your wonderful staff. I would highly recommend Oakville Infiniti.
A rare automobile dealership that makes every customer feel like they are the only customer! I recently bought a new vehicle from there and both Metesh and Jason were great to deal with. They understood my needs and patiently answered all my questions. Unlike other dealerships, they were not in a rush or putting pressure on me to buy.
I am a long time customer of Oakville Infiniti about 15 years now and have dealt with David Mahony who has made our experiences some of the most amazing. he is very articulate and goes above and beyond to ensure customer satisfaction both when leasing and receiving the vehicle. Thanks to David, we will continue to do our business with Oakville Infiniti as we know we know we can not find a service equal to this anywhere else.
Excellent customer service! David Mahony was very knowledgeable & personable. He went over and beyond to help me get my car & help me with my finances. I am extremely happy with my car & the customer service I received. I would recommend this branch & David to anyone.
Lavenia was a great sales person. She assisted with all my needs. Very easy to talk to and did not put any pressure on the sale.
Thank you for your help! Very pleased with the customer service and my new car.
I have been an Oakville Infiniti customer for over 12 years. I have leased four Infiniti's in a row. I am currently driving a 2018 Infiniti Q50 Red S, and to say I am impressed with this vehicle is a true understatement! Reliable, comfortable, great looking, and man, is it fast! I have also been loyal to Oakville Infiniti because of people like David Mahoney. David is a pleasure to deal with, and I highly recommend that you visit Oakville Infiniti soon and meet with David to discuss your needs and desires for your next vehicle. You won't be disappointed!
Sincerely, Ian Hallford
Excellent customer service and door to door sales options!
Over the past few years, i have bought several vehicles from Oakville Infiniti.
The reason that keep going back to this dealership is threefold:
- one , because I really love the excellent product.
- two, because dealing with David Mahony makes the whole process
seamless. He is extremely knowledgeable and structures no-nonsense deals as he has taken the time to understand my preferences, and :
- three, because of the superb after sales service that I get from both David in Sales and Madjit in Service.
This dealership is outstanding, and I have no reason to want to shop anywhere else. My sincere thanks for your dedication to my account and the wonderful services you provide.
Bogdan
Excellent customer service! Metesh was very knowledgeable and personable. I would recommend the Oakville Infiniti branch to anyone.
I have been looking for the perfect car for the next phase. I told Jason I’d love a convertible, it’s time I got my dream car. He found the perfect used Audi 5 Cabriolet, I got it Drive it and it was love at first drive. It was an incredible deal and the service has been outstanding. I highly recommend him and this dealership
What a fantastic experience my husband had purchasing his QX50. Metesh Lad and Jae Song were honest, transparent, very forthcoming with information and a real pleasure Dealing with them on the deal but also just getting to chat with them too! Very real and personable individuals! I do see a Q60 in my future and I’ll be going to Oakville Infiniti to see Metesh and Jae! 🙏😁
Excellent customer service! Lukas was very knowledgeable and personable. I would recommend the Oakville Infiniti branch to anyone.
Nearing the end of my current lease, I just upgraded from 2016 Infiniti Q50 to 2020 Red Sport model. I absolutely love the new car. Metesh and rest of staff at Oakville Infiniti were extremely helpful in helping me find a new vehicle that met my needs and exceeded my expectations.
Nearing the end of my current lease, I just upgraded from 2016 Infiniti Q50 to 2020 Red Sport model. I absolutely love the new car. Metesh and rest of staff at Oakville Infiniti were extremely helpful in helping me find a new vehicle that met my needs and exceeded my expectations.
Never trade your car at this dealership. They will offer you less than half it’s actually worth and talk to you as if they are doing you a favour by keeping it in their lot for 3-6 months. Such a waste of time. Felt like I was being scammed.
Excellent customer service. I've dealt with Lukas for the past several months and he has been very helpful and always responds to my emails, even outside regular business hours and on weekends. He does a very good job explaining any issues that need addressing and provides multiple solutions on the most efficient way of fixing any problems. I always receive follow-up calls and/or emails from the dealership to make sure I am happy with the service. I would highly recommend this dealership for both servicing and buying car.
Had our Infiniti serviced this past week. Thought they did an awesome job. We had Lukas helping us. He spent a lot of time explaining the suggested repairs, and was cognizant of our desire to limit the amount of money we put into the vehicle (older model). Overall, great experience. Felt they were trustworthy, transparent, and really helpful!!! :)
Sooo, what was my experience buying a used car form Infiniti Oakville? Terrifying, stressful, exciting, assured, and trust all in one. Let me explain.
TERRIFYING: Buying a car you have not seen that is 3 hours away and trusting people you do not know that the car you are buying is in the shape they say it is.
STRESSFUL: Not knowing what to expect when you arrive in hopes the car is what they said it is.
EXCITING: Well, buying a new car and going on a road trip,lol.
ASSURED: When you show up and the car is exactly what they said it was, and better!!! with a few little extras they decided to throw in for you.
TRUST: Knowing that they are not just trying to sell you a car because it's a job, selling you a car because its right for you and your family. And driving away knowing the car you bought was the right one.
From the start of this sale to the end I had to put my trust in Metesh, my salesman. He was honest from the beginning to the end and never left anything out. Metesh made the whole sale from the start to the finish easy and fun.
Josh the used care salesman manager was also very professional and great to deal with.
I found the dealership very professional, clean, and friendly.
Thank you guys for the car, it's wonderful, I will definitely recommend you to anyone who needs a car in the future.
Sooo, what was my experience buying a used car form Infiniti Oakville? Terrifying, stressful, exciting, assured, and trust all in one. Let me explain.
TERRIFYING: Buying a car you have not seen that is 3 hours away and trusting people you do not know that the car you are buying is in the shape they say it is.
STRESSFUL: Not knowing what to expect when you arrive in hopes the car is what they said it is.
EXCITING: Well, buying a new car and going on a road trip,lol.
ASSURED: When you show up and the car is exactly what they said it was, and better!!! with a few little extras they decided to throw in for you.
TRUST: Knowing that they are not just trying to sell you a car because it's a job, selling you a car because its right for you and your family. And driving away knowing the car you bought was the right one.
From the start of this sale to the end I had to put my trust in Metesh, my salesman. He was honest from the beginning to the end and never left anything out. Metesh made the whole sale from the start to the finish easy and fun.
Josh the used care salesman manager was also very professional and great to deal with.
I found the dealership very professional, clean, and friendly.
Thank you guys for the car, it's wonderful, I will definitely recommend you to anyone who needs a car in the future.
Horrible customer service experience. Sold a car with a broken bumper and scratches all over and not take any ownership of the problem.
I had a great experience purchasing my QX50 at Oakville Infiniti. Metesh and Christine were very knowledgeable, friendly, helpful and responsive throughout the entire process. This is a great dealership.
I recently purchased a used vehicle at Oakville Infiniti and had the pleasure of working with Arman. He was very knowledgeable and took the time to get me exactly what I was looking for. He delivered my car in less than 24 hours and exceeded my expectations when it came to the service he provided me. He even followed up with me to see how everything was going days after my purchase. Thank you Arman! I would recommend Arman to anyone looking to purchase a vehicle at Oakville Infiniti
Amazed with how smooth the buying process was with Arman and Greg (GM). I have bought 5 cars before and they’ve always been stressful and adversarial experiences with the sales staff. Oakville Infiniti sales team is non-commissioned hence they work with you to understand your needs and knowledgeable staff walks with your through the options. Love how competitive their prices are on the used vehicles along with great offers on new lease and finance rates. You guys are pioneers and will change the industry for a win-win for both Car Dealers and Buyers. The family is loving our new QX80 😍😍, everyone finds a reason to go out for a drive.
Very informative and knowledgeable sales staff to help you make the right decision
very bad service
they are very pleasant when they sell your car, but after that every call for service then never call you back
I took my car for servicing last week, it came back many of the functions all of a sudden no longer working.
I called to ask them to fix it. They promised to come pick up the car and fix it. They confirmed but never showed up. I'm stuck with a car not working, during winter season and 3 kids that I cannot travel with anywhere since the car is damaged by their service.
This is one of my favourite dealerships for service and maintenance. Appointment could be simply booked online or via phone. The waiting lounge is comfortable and cosy. There are different kinds of drinks for your choice. The most important of all is the friendly and professional services make your day different. Service is never pushy. They offered you the available services based on finding from your vehicles and charged at a reasonable rate.
I recommend this Inifiniti Dealership location.
Excellent experience with Infinity Oakville. Sunny and Jeff are very impressive and responsible to promptly address all of the questions and concerns with purchasing.
I had the pleasure of dealing with Christine Galvao, the Financial Services Manager recently.
Christine was very friendly, professionl, efficient, knowledgeable and communicative.
I am very appreciative of her stellar customer service!
Thank you.
Great service department. Knowledgeable staff.
Excellent buying experience. I had some concerns and questions regarding my purchase. I was there from out of town and was ready to leave because I was concerned about the warranty on a demo. The general manager himself came to talk to me and we went through competitor warranties. This took a few hours but after everything I left buying the vehicle and best of all felt good about the purchase. Thanks guys....other dealerships do not budge but you work with your customers to make sure they feel good about their purchase. No buyers remorse here.
Honest, no pressure, and to the point. I'll be going back to get my Q50 Red Sport
Absolutely the best experience at a dealer, ever. I have owned a Mercedes, went to my local garage, the estimate at the dealer was 5-600 dollars more than my local guy and the local garage used the same parts. I called on Thursday, was told the parts had to be ordered, they'd be in on the following Monday for my Infiniti QX60, I called on Monday, was told they were in and was offered 2 appointment times in the morning or the afternoon they also told me they could do a small recall software install from Infinit at the same time. They replaced the 2 fans, cooling and rad, did the software upgrade which was the recalL and washed my car in less than 2 hours and it cost me nothing extra. Thank you Oakville Infiniti you are a top notch dealer. I tell everybody about my QX60 an amazing vehicle but now I will include the dealer that sold it to me which was Skyway Fine Cars, (not an infiniti dealer) and Oakville Infiniti that took care of me... Made me proud to own an Infiniti. Im Infiniti for life now thanks to you guys!!
Extremely accommodating, my vehicle needed some maintenance and a fresh Oil change and the service team at Oakville Infiniti helped book me in last-minute and I can't wait to get my vehicle into good hands.
Very judge sales representative. I wanted to look at a Q50 the guy clearly thought I could not afford it. Opened the door to let me look but never removed it from the parking spot. Had no knowledge of the car and took him 10 minutes to locate the keys
Amazing customer service ! They always do their best and exceed my expectations ! Thank you
Walked in to Infiniti Last week and signed a lease for a new car. Found Yousif to be very easy going and catered to all the questions I had. He made the process so smooth and Christine covered all the lease Protections plans very well So I was comfortable taking on this new Car. Thankyou!
Thank you David Mahony for all your services and help. Made the whole process a breeze and informative. Much appreciated.
I had an excellent experience purchasing our Qx80 this past week. Sean and Ann-Marie went above and beyond! Would highly recommend this dealership.
Sameer and Brian were great to work with. Extremely helpful. Christine was very helpful also.
This was my second purchase from this dealer. Best auto dealer I have dealt with thus far!!
Top notch service team also. Lukas and Majid always go out of their way to help out.
Came for a service appointment and very impressed with how friendly and helpful everyone was. I enjoyed a complementary hot beverage and snack in the lounge. Very clean dealership and nice staff! Will be coming back for any further service :)
Ripped me off lied to me and screwed me over I my QX4 had a structural tear they said they were going to refund as this was a recall with a new vehicle discount or cash out instead they stalled for many months leaving with no vehicle to get to and from to work ultimately I ended up having to sell the car for scrap at complete my loss I will never deal with infinity again and I know drive a Lexus
Awesome! Chris' energy specifically is what got me excited and comfortable with making a decision right there and then. Chris is the best! Will definitely recommend others to him. It must be nice!
I currently have a lease through another dealer that is coming to an end at the end of the year. I have been shopping around for another vehicle when I went to Oakville Infiniti. Chris Perri approached me. He gave me amazing customer service even when I told him I am was buying for at least a few more months. I will definitely be going back to see him when I am ready to buy and would recommend him to anyone.
Fantastic! Chris was by far the most charismatic, knowledgable and pleasant sales person I have met. My husband and I were very pleased with the service that Chris provided for us. We have also referred our friends and family to Chris.
Had a great experience with Chris in sales. Very enthusiastic and knowledgeable..wasn't ready to buy but will definitely deal with him in the future based on his expertise and the culture that is at Oakville infiniti.
Today (May 17/2016) I had a very unpleasant experience while visited Oakville Infiniti Dealership.
I had a day off and finally found time to go and check what Infiniti offer as we’re thinking of switching cars. I was surprised by the “very welcoming” greeting and service I received, or didn’t receive will be the more correct way to describe it - NO ONE CAME up to me!... I was there for at least 15 minutes, checking in and out cars in the showroom. The Management can be certainly proud of the Sales Department Repr’s – they were working really hard in trying to ignore me, especially considering the fact that I was the ONLY customer in the entire dealership and all offices have glass doors facing the showroom…
I literally have no words to express my disappointment. I’m really interested to know how they judge who is the “right” client and who is not. What are these parameters? Since it was my day off, I was dressed casual, didn’t wear hills, office suit and heavy makeup as I usually do. But is it how you should be in order to get service - ?!!!!?? Have to say that the car I currently drive is more expensive that most of the models I saw in that showroom. Very poor judgement and service, Oakville Infiniti. I’m glad that I didn’t purchase a car from this dealership about a year ago, and won’t do so for sure!