Just bought a certified pre-owned Kona from this dealership. I dealt with Phil (Retention Manager), Sean (Business Manager) and Rachel (Sales Manager) during the buying process. Great people! Very professional! I did not feel pressured and they gave me a very good deal. When you get the vehicle you want at the price you want to pay with the warranty you want and you are treated with courtesy and respect and feel valued as a customer, what more can you ask? Everything was explained clearly and transparently. Highly recommend this dealership.
Great dealership. Phil made getting my new lease fun and easy. Zero stress. I went to a couple other dealerships and Gus Brown was hands down the most welcoming.
What an amazing experience! My daughter was buying her first vehicle. 2023 Elantra and she is loving it.
A big thank you to Phil for helping us choose all the right options.
We can't forget about Sean either. Sean was absolutely awesome when it was time to do all the paperwork and then pick up the vehicle.
Thanks so much!
Great…amazing and wonderful experience for the first purchase of my certified pre owned vehicle. Phill the retention manager is really an amazing person. True gentleman explained everything in detail with full transparency. Moreover, if you text him before going he offers $20 from his personal side. Wow what an exceptional personality. Not only that he offered great deal and I just grabbed it. I got really great condition car with low km and I felt value for my money. Must check this dealership they have really great cars and great people. Cheers… to their service. Must visit
We bought 2020 Santafe , the way this dealership treat us was phenomenal, especially Phill he is very good person and human being who really made our experience wonderful. We bought car in 30 minutes so you can get idea how was experience.
My sister and I went to check out the Santa Cruz for her.
With ease and absolutely no pressure from our salesman Jeff she purchased a Santa Cruz. And to our surprise it was in stock, bought on Wednesday and picked up Friday. Kudos to Jeff, Bob, Rachel and Deanna for making us feel like family. Best buying experience ever. Thanks to everyone
Gus Brown Hyundai is an exceptional dealership that provides outstanding service to its customers. From the moment you walk in, you are greeted with a friendly and welcoming atmosphere that makes you feel at home. Phil and Sean are both exceptional salespeople who go above and beyond to ensure that their customers are completely satisfied with their purchase. They take the time to listen to their customers' needs and preferences and provide expert advice to help them make an informed decision. They are patient, friendly, and always willing to go the extra mile to make sure their customers are happy.
Overall, I highly recommend Gus Brown Hyundai to anyone looking for a reliable, high-quality vehicle and excellent customer service. Their team is dedicated to making your car buying experience as enjoyable and stress-free as possible.
Dan from the Service Department and his team are amazing. We were travelling (400km from home) and Dan was able to fit us in last second on a weekend, resolving an issue and preventing a 400km tow home. Dan is very honest and extremely nice. Thank you so much for all you've done. We highly recommend this Service Department and Dan. We would definitely purchase a vehicle from this dealership given the excellent service department associated with it.
Recently purchased a vehicle from Gus Brown Hyundai. Henry and Deanna were a great team. From the time we reserved the car with Henry, he kept me in the loop and did his best to get me the car in a timely manner. When we went to pick up the car, Deanna was very helpful answering any questions we had and provided excellent service. Drove off the lot very happy and looking forward to being a repeat customer!
I came in to test drive a car very close to their closing time. We were given as mush time as needed and never felt rushed. I returned to purchase a 2023 Kona and each staff I dealt with throughout the process were personable, knowledgable, patient and made me feel like a long time friend. I never received any pressure and the experience was top notch. The dealership is new and clean and uncluttered, a very modern welcoming atmosphere.
This dealership is amazing to deal with in every single way and upholds a high standard of customer-centric service especially for business owners.
Jeff Julien was our Sales Representative and along with Bob, Rachel, and Deanna, they facilitated the possession of our new vehicle catered around the needs of our growing business during these uncertain times predicated by the post-pandemic supply chain.
Our positive experience extends to the diligent and timely care by Dan Senador & the Service Department ensuring our vehicle is always returned to us in a timely manner.
I've been buying new cars since I was in my twenties
Gus Brown Hyundai .
Without a doubt.
This was our best experience buying a new vehicle.
I highly recommend Gus Brown Hyundai
We had our Hyundai Tucson serviced at Gus Brown Hyundai and had a wonderful experience dealing with Carson at the Service Dept. We have never met a more caring and attentive Service Advisor than Carson. He treats you like gold! Thank you Carson for fixing our car and taking such good care of us!
Their service team has been amazing to deal with. Wait times were very minimal, communication was great, and they have a very nice and modern waiting room (not like Ontario Hyundai).
I would strongly recommend Gus Brown Hyundai over any other Hyundai dealer in Durham!
Peter in the Service Department is an asset to your company. I have been in for service several times now - every time I visit he is professional, friendly, and provides excellent service. Highly recommend.
We leased a new Hyundai Kona a year ago and have visited several Hyundai dealers for regular service work. By far the best of them is Gus Brown's dealership in Brooklin On. The service is good and the technicians friendly & knowable. They have indoor parking when you bring your car in, the car is serviced, washed and waiting for you just where you left it, clean & inside.
The most customer focus experience I’ve had at a dealership. Each staff member treated me like a family, especially Rachel and Sean. With all the uncertainties right now with purchasing a car, Rachel went above and beyond to confirm I received updates from Hyundai Canada on my new build. I will never buy another vehicle from any other dealer besides Gus Brown Hyundai. Their level of professionalism and family mentality indeed shows in all aspects of this dealership
I recently purchased a 2022 Kona, when it arrived at the dealership the purchase was a seamless procedure. Jeff was a consummate professional and made the sales experience beyond anything I've ever experienced. Smooth, friendly and timely attention to the details and the process was flawless. And the vehicle.....I LOVE IT!
Highly recommend him and this dealership.
Better late than never - purchased a brand new vehicle this past December, I was desperate for a new vehicle and it was an extremely stressful time to be searching. After visiting a few different dealerships I decided to peek around Gus Brown. I am very happy I did. From the moment I walked in, until the moment I left with my new car, I had an excellent experience. I never felt overwhelmed or obligated to make a purchase. It was a smooth and stress-free process. I’ve thoroughly enjoyed my new car and will definitely be back when the time comes for a new one. Thank you so much to Henry and Deanna and the whole staff at Gus Brown!
We went to this dealership after doing our research and had a car on order within 30 minutes. Stuart walked us through the process and responded via text / email when we had a question! The Palisdae is awesome and would buy again from this dealership.
My first experience with the staff of Gus Brown Hyundai in Brooklin, Ontario was excellent. Thank you Carson and Glen for being friendly, knowledgeable, and professional from start to finish. Both of you made my day with your outstanding customer service. I look forward to doing business with Gus Brown Hyundai for many years to come.
Excellent and friendly experience. I spike to Phil on the phone then drove to the dealership to see the car. Phil is an amazing guy
He really takes his time in explaining all the details. Then I met Rachel. Rachel is very nice and made sure she did everything she could to make my car buying experience stress free.
On pickup day it had rained so Phil went out of his way and got the car washed.
I love driving my Santa Fe and highly recommend the staff at Gus Brown Hyundai.
Thanks Phil and Rachel and the whole team at Gus Brown hyundai
My very first new car purchase was a 1976 Pontiac Firebird Formula coupe from Gus Brown Pontiac-Buick in Whitby just over 46 years ago --- and my latest vehicle buy was a 2021 Hyundai Santa Fe SUV from Gus Brown Hyundai in Brooklin, which we picked-up only just yesterday afternoon...
My wife and I both agree that the entire acquisition from start to finish was incredibly seamless and extremely easy, with full thanks extended for the work done by both Jeff and Karen. They --- and the entire dealership --- were simply nothing short of great, and made the acquisition process completely effortless for us.
What a sincere and appreciative pleasure it is to conduct business with such an easy-going and straight-shooting dealership. Had we known that our experience was going to be THIS favourable, we would have made the decision to replace our old SUV at least two years ago...
THANK-YOU Jeff and Karen --- and certainly thank-you Gus Brown Hyundai...!
Excellent customer service, not a single complaint. I would highly recommend dealing Phil McLean, he is honest, fair and does not pressure you into anything. If you are looking to buy a car go to Gus Brown Hyundai and deal with Phil.
Bought my first SUV with the help of Stuart, Deanna and Rachel. Couldn't recommend this location enough! They were super helpful and I did not feel stressed and pressured throughout the entire process. I'd highly recommend coming here. Definitely coming back.
GREAT Customer Service Experience. Staff were extremely friendly, with Zero pressure tactics. Car was immaculate when I picked it up and they even installed my winter tires at no-charge. Specials thanks to Jeff, Scott, Deanna and Rachel for a stress free experience.
Patience, knowledge and very very efficient. Phil was an outstanding professional to work with. The level of service provided by Phil was amazing, questions I never thought to ask he brought me up to speed on. Deanna also knocked it out of the park with a super efficient, detailed approval for our needs. The service team patiently took me through some of my new vehicles features when super busy in the bays.
This team is down to earth and accomodating. This was not a sale but the start of an amazing relationship.
Excellent service! They honoured a warranty extension from Hyundai that another Hyundai dealership in the area wouldn't even acknowledge.
This dealership is much further away from home than the other one but I will definitely return to this one when it's time to buy another vehicle. It's worth the extra drive to deal with people that show some integrity and stand by their product.
I had a wonderful experience picking out my car- Stuart was extremely helpful and able to answer all of my questions. I was a few hours away so he made sure I knew all the details of the car I was interested in, and went out of his way to send lots of pictures of the car as well which made my life much easier. He was very patient and made the whole process seamless!
I dealt with the sales associate Jeff. My experience here was amazing. I called asking for a car I was already interested in. Jeff reassured me the car was everything I asked for, understanding and patient. He also emailed me a few days later to make sure Everything was fine and I wasn’t having trouble with all the technology. For finance I dealt with Deanna. She as well was very kind, patient and explained everything thoroughly. Overall, the staff at this dealership was super kind and great to deal with
Gus Brown Hyundai dealer was the most pleasant experience I have ever had in buying a new or used car. Phil is the most amazing sale person I have ever met. He is very friendly and very knowledgeable at least in the vehicle I have purchased (a brand new Santa Fe Ultimate). He helped me setting up the blue link and all the settings in the car. I highly recommend Gus Brown Hyundai and ask for Phil. I am almost 100Km away from Gus Brown Hyundai and I am not regretting any km I have driven to this dealership (considering I have a Hyundai dealership 5 min away from my house). This dealership will be my first choice when I will buy the next car.
Thank you Phil
Highly recommended this brand new Hyundai dealer for purchasing a new or used car. We just purchased our 2021 Santa Fe Calligraphy and have been pleased with our choice. Phil and Karen are very friendly and very helpful. They make the process very smooth and a very easy transition from our old car to the new one. If you are in the area and looking for great service and friendly stuff, this is the place. Highly recommended.
Thank you Phil and Karen
Had the most pleasant experience with Service Advisor Peter at this location. Brought our car in for a check engine light and Peter was extremely helpful from the first hello. Would not hesitate to come back to see Peter in future. It’s not often you encounter someone in your day that makes your experience better. Kudos to you Peter.
I bought a new car on Wednesday of this week and had a 10/10 experience. I dealt with Stuart and he was very communicative during the whole process and Was also very positive and nice! I also obviously dealt with Deanna the finance manager and she was very communicative as well. Highly recommend this location!!
So thankful to Phil for the exceptional service he provided to my daughter as she purchased her first brand new car. From the first moment she walked into the dealership to the aftercare, Phil has been amazing! No pressure, clear communication and accessibility for assistance if needed. I would highly recommend anyone looking for a car to see Phil.
Shoutout to Stewart as well who helped my daughter with connecting her android to the car. Awesome teamwork.
I cannot say enough good things about this place. just purchased my first brand new car, and was blown away at the service provided. Phil helped me along the way and was so knowledgeable and respectful and really worked with my to get me exactly what I needed. I felt so comfortable from the first moment I walked in the door, and left feeling extremely happy and excited about my new purchase. Keep up the great work and personable service!
Great Dealer. I bought a nice second hand car.
It was really cute with a nice price.
Most amazing part was the sales representative "Phil"
He is very kind and with great hospitality.
He truly cares about his customer.
Won't go wrong with him and this store!!
Gus Brown Hyundai Service Manager Dan is fantastic! Does his best to ensure your car is taken care of and has great communication with you the time your car is being serviced. No doubt he has a strong team of technicians to look after your car and effectively get the job done as a team. Super happy to have my car back, running as good as ever! Thanks again.
Had the best experience at this location. Alyssa was the best sales representative I have ever dealt with. Open communication the entire process and straight up honest. Always answered and never cut corners. I was very pleased with my experience and I would 100% recommended anyone I know to her and this dealership.
Had a fantastic experience buying a car at Gus Brown, particularly with our sales rep Jeff and the finance manager Deanna! This was my first time buying a new car, and they were very patient and helpful with myself and my family, walking us through the whole process and allowing us to take multiple test drives before finally settling on a brand new Tucson!
I had a great experience buying a new car here. My salesperson Phil was exceptional and took the time to introduce me to all the features of my new car. I highly recommend Phil and the team at Gus Brown Hyundai. I also love Hyundai cars, great vehicles with great value!
Just bought my first car at Gus Brown Hyundai and our sales associate Alyssa was wonderful! Alyssa took her time getting to know us, showing us the features of the car, and presenting us all our options. Alyssa made a very intimidating first time purchase very welcoming and comfortable. I’m super happy up with my car and would highly recommend this dealership.
First time buying a Hyundai, I can't say enough good words about the dealership staff and especially our sales rep Phil. Went above and beyond showing my daughter all the tech software in the car. Phil took us for a tour of the state of the art facility and wow does it impress.
One of the biggest takeaways was how all the staff seem to like their jobs and their new facility.
Thanks again Phil, I am sure we will be back for another vehicle.
The entire team at Gus Brown made my families car shopping process an ease. Anyone looking for a vehicle do not hesitate to reach out to Phil McLean. Phil went above our expectations to put us in our new vehicle. Thanks again Phil!
Highly recommended!
Upgraded my ride and the process was easy and simple and the staff are great. Highly recommend
Thinking of getting a car, this location is the place to come to. Excellent customer service. Amazing location and a wonderful team. Ask for Jeff and Rachel - extremely professional, great attitude - they are sure to get you sorted with amazing rates.
Thanks Gus Brown Hyundai - loving my new Palisade.
This was my first time looking at cars on my own so I was a bit nervous about what to expect. However, I had no reason to be nervous because it was the most enjoyable and satisfying experience I could have asked for! I worked with Stuart who listened to my every need and made the whole process very easy for me. He helped me find the right car for me and explained everything to me in thorough detail, which I was very grateful for as someone who doesn’t know much about cars. Stuart even offered me promotions that they had going on, which was a definite bonus to my experience. The whole staff at Gus Brown Hyundai were all very friendly and the place had a clean and professional feel to it. I definitely recommend giving this dealership a try when you’re looking for your next car, and make sure to look out for Stuart!
Bought my New Hyundai Elantra from these guys and they were simply amazing. My salesman, Henry went above and beyond and got me an amazing deal and organized a loaner vehicle till mine was ready. Professional and Simple. Will definitely be back when I trade this car in !!
We had our Santa Fe serviced and it was a quick and friendly experience. Wonderful drive-through Service! Excellent facility and beautiful showroom.
Very good services. Phil took time to help me with my car. Thank you!