Recently I was stuck, my Accord would not start. I contacted the local Honda dealership in Summerside & explained the problem. Ernie who happens to be the service manager & a colleague came to the rescue (still can't believe the service manager would come). Somehow Ernie got the car started (saved me a $100 tow). Ernie drove me home, my car was taken to the dealership & fixed the next day, after a overnight order for the part from Montreal. I'm from Toronto. To say I was dumbfounded by this level of customer service is an understatement. My problem was fixed, on time, no hassle, under the amount I expected to pay. Many times I've left a place and thought I did not get a fair shake. This time I did. They just got a new customer.
We are very happy with our first experience with Honda. The staff we dealt with were friendly, knowledgeable and very willing to answer or get answers to any of our questions. We take our vehicles to our dealer for regular maintenance and it is very important for us to trust that our dealer will have our best interest at heart.
The Service at Centennial has always been first rate and well deserving of five stars. I come from out of town and they are warm and welcoming and often have a requested loaner. There estimate of finish time is usually spot on. I highly recommend Centennial Honda. This is our third CRV and we love this particular model.
Highly recommend Centennial Honda for their great service and friendliness over the past ten years and two CRV ‘S. Always appreciate the complimentary car wash which follows each service event. Keep up the excellent work! Thanks, Carol and Bruce.
Our experience at Centennial Honda was exceptional. Our new CRV sport was by far the best vehicle we’ve ever bought.
Everyone was so friendly and went above and beyond to make our experience a great one. Thank you Centennial Honda.. From the Wedges
I have had the pleasure of dealing with this dealership for 10 years plus and I find them to be friendly, knowledgeable and they genuinely seem to care about me. I actually enjoy going there, I have gotten to know some of the staff on a personal level as well, so they are just plain “good people” I continue to take one of my non-Honda products to this dealership because I trust them!
Very kind, my father took my car in as I was called into work. They gave him a car to use while they were working on mine (after I had said I don't need one). Honda ensured my car was clean (inside was left how I left it) but the exterior was washed before returning the car to my father. They called to confirm my address and discuss what was being done with my car. Very happy! Also had to cancel my original appt due to a storm and that was not an issue (with only a half hour notice). They were quick to rebook me the next week at the same time (which was the appt my father took the car to)! He was very pleased as well!
This was my first service call since purchasing my Honda from Centennial. I have to say the customer service from this company is exceptional. So happy to have purchased from this company and will gladly return for service needs going forward!
Honda has great customer service skills! I felt very welcomed into the Honda family. Also well taken care of as they left me with no questions unanswered! The sales representative even went as far as giving me a little tutorial of the radio/Bluetooth. I’m so glad I went to them to help me with the purchase of my first new car!
Thanks Honda Centennial!
Great customer service! Had vehicle in for an oil change. They also done a 5 point inspection.
Was pleased to find the car we were looking for at this location. After finding the car my experience went downhill. Would recommend driving to Charlottetown Honda for any Honda related needs. They have a habit of telling you what you want to hear then going back on their word. To name only a few examples of this:
was told we could remove the 500 dollar used floor mats and or not have to pay for them(ended up being told to buy the floor mats or not not buy the car),
was told the oil would be changed before we picked it up(oil was not changed),
was told there was a trunk liner included( there was not).
I love Hondas, but I do not love summerside Honda. As an added bonus, the trunk button does not work on my 40 000dollar Honda 👍
I have been a leased vehicle in this dealership last 2016, but I was traded when I change to a new one at the other dealer. Very awesome experience every time I had a maintenance on my leased car. A long ago when I comeback, I had been experienced too long to wait to change tire of my vehicle for 2hours maybe because I did not own honda vehicle at all. My vehicle model is incorrect in my receipts, my last name is incorrect spelling, staffs in the service are not really customer friendly except in the showroom area. Never again to book for change tire of my vehicle at centennial honda summerside.
Staff went above and beyond a tire change. Not only greeted with smiles but exceptional friendliness. Treated very kindly like a human and not a number. Car came out clean and looking great. Also fixed a rattle problem I was having. Staff were very accommodating! I even got updates on what was happening with my car as I waited. I would highly recommend Centennial Honda for your car needs.
The experience at Centennial Honda is the exact same every time, friendly and professional.
From asking me if I'd like a drive anywhere, or need a vehicle, to advising me on what my car needs from their observance, and in this case with winter prep it was a wiper I needed, and giving the final touch with a professional wash.....I leave the premises with the same gorgeous look as the day I bought it and drove it off the lot.
This service was especially excellent this trip in because I needed to have my Bluetooth reconnected as my cell phone had suffered a glitch and needed to be put back to factory setting, which totally put everything out of whack in the car setting, but the Service Manager, took the time, was very patient with it, and friendly. He also set my car to 911, and I feel safe and secure knowing I'll be taken care of in an emergency.
Can't get any better than this my fellow shoppers!
Excellent Customer Service! Centennial Honda is always there when you need them for your vehicle needs to purchasing a vehicle and the service after to keep you vehicle on the road. 5 Stars all around to everyone at Centennial Honda!
Friendly and accommodating in the service department. Love that they wash my car outside as a little extra.
Thank you so much for making the purchase of my vehicle so easy! Very happy with my service and my new car!
Always friendly and prompt service. Really appreciate how the folks take care of things. Very professional and willing to help out. Thanks!
The staff have always been helpfut and made my visit enjoyable, except when l have to pay.
As usual I had a pleasant service experience, warmly welcomed and provided with a courtesy car so that I could carry on with business while our car was in the shop. Cheers... Phil and Sandra Jost
How do u expect someone to works 5 days a week and on Saturday a day off want to go look at a specific car but they only open 9-12 on a Saturday... Thx lost a sale
Same as the last review, walked around the lot for 15 min and was ignored. I don't know if there was another animal doing tricks or not .
Caring
Great service from the team at Centennial Honda once again. When they didn’t have the colour Accord that I wanted, there was no hesitation in locating what I was looking for and making it all happen in a short period of time.
Went to Centennial Honda today, looking for a hatchback/small sedan and a midsize SUV....walked in with my Dad around 11am. We could hear lots of voices so we walked in their direction, past an office with 2 men, both of whom looked up at us for a moment and carried on with whatever they were doing. In the large main area of the building, there was a group of approximately 12 people standing in a circle while a German Shepherd was doing some kind of trick or whatever. We hung back for a minute (at least 3 of said people noticed us......and continued to ignore us), and then my Dad walked closer to the circle of people, in hopes of some acknowledgement, but I guess since neither of us had neither four legs or fur, that didn't happen. The circle of adults then dispersed and WALKED AWAY from the area and us. Not one person, NOT ONE said ONE WORD to either of us!!!! NOT. ONE. WORD. Not even a smile, eye contact or anything. Absolutely the WORST first impression I've had in my whole life. Now I completely understand why your lot was full of cars and the Toyota and Hyundai dealerships we went to were not. But their service was absolutely stellar.....you get one star because there is no option for no stars. Honestly, with what I saw, you should get negative stars. Congratulations on losing 2 potential sales in less than 5 minutes and providing the worst customer service EVER.
Great experience purchasing my CRV, look forward to many years of great service!!
Very caring staff! I had a wonderful experience and love my HR-V!
Very helpful and knowledgeable staff, no pressure to buy. Great experience overall.
Great staff. Honest and friendly.
Great to visit with puppy cause they are friendly an staff are wonderful people.
You guys are great! Excellent customer service from each and every one that works at Centennial Honda. I will recommend you to everyone I know!
Thanks again and I look forward to putting lots of kms on my new Fit!
Friendly, attentive service department. Little extras like car wash are appreciated !
Great customer service, quality vehicles and work. I love my CRV!
Great place. Cookies for me and my dog while waiting!!
My wife and I were visiting from halifax for the week. In Halifax there was a 2 to 3 week waiting period for oil changes. Doug Bryson booked us right away, offered a loaner car and had everything done within a half hour. Excellent service, very friendly staff, even offered to wash the car for us, and our car is a SUBARU haha definitely recommend! 👍
First mistake i did was to buy a car from Centennial Honda. Never going to make this mistake ever again. Secondly I got it serviced from Honda. Oil change was OK. but worst service I’ve ever seen. Gave me a paperwork written COMPLIMENTARY CAR WASH in bold letter. I am not an idiot that I’ll not be able to spot the difference between a “Washed” and a dirty car.
Moreover, Found a big fresh scratch on my car after service. I keep a close eye on it to avoid any scratches but seeing a scratch that’s not even my fault hurts more.
I’d never suggest anyone to get a new car serviced here or even buy a new one.
NEVER going back to this shitty place again and letting everyone know in my contact to never visit.
Was looking for new car for my brother and it’s never gonna be a Hondashit now. Probably selling mine if i get a good deal somewhere else.
POSTING PICTURES TO PROVE SHITTY SERVICE
The salesman was very helpful and knowledgeable. Despite being a very busy day for them, he was very calm and willing to help!
The salesman was very helpful and knowledgeable. Despite being a very busy day for them, he was very calm and willing to help!
There’s been multiple times I’ve gone to try to test drive a vehicle and had to run around searching for someone to help me. The service was awful, and the vehicles are not well kept. We saw vehicles really dirty, windows left down over a weekend where it was pouring rain. Not happy with the dealership at all!
They were great to deal with, the process was simple and timely. I would definitely recommend Centennial Honda for your next vehicle purchase. I couldn't be happier with my new to me 2015 Hyundai Sonata, and the great service I received. Thank you for helping me into my new car. Angela and Ronda are both fantastic and not pushy in the least, compared to other dealers I had visited, while shopping.
Helpful staff and easy to get questions answered
HI there; I have been extremely pleased each time I have had service at the Summerside Centennial Honda. I own a 2016 Honda Fit and I am both pleased with my purchase and also the service. Each time I have had to have service it has been a positive experience. Staff are welcoming, pleasant and do their best to put the needs of customers first. I would like to especially thank Ernie MacDonald, the Service Manager, who went above and beyond recently to help me in an unexpected circumstance. I applaud both the quality of the vehicle and the quality of the service. Thank You, Melanie Gallant , current customer at Centennial Honda, Summerside PE
I'm a Charlottetown resident and I own an Acura. Honda services Acuras as we do not have a dealership on PEI. After a disappointing experience at Charlottetown's Capital Honda service department, I took it to Summerside's Centennial Honda. The service I received there was spectacular. Ask for Doug and expect better than the best. I was so impressed with his customer service efforts.
Hi,
I am friend of Ramandeep,
I was with him when I came to look at this car Honda Civic 2014 was high was priced for 11439$.
First thing, when we came to look this car sales Rep did not know that this car is on sale.
Second thing, is why she did not tell me that the price of this car is not 11439$.
Third thing, she did not Offer me any better deal after all.
Lastly, this is not customer service anyway.
And now you guys can make any story. But you do not know how to deal with customers.
Thank you
We got our used CRV here a couple years afo for a great price. They worked well between us and our bank for us to be able to get the best loan deal. There was a little damage to the intertior leather which was not fixed and maybe unfixable. Weve taken it back fix ups and have always had very friendly well priced service. Would definitely recommend this location to future buyers!
Always the best in customer care. Everyone is always smiling and kind. And you always leave the service bays with a clean car....free car wash. I drive there from Charlottetown for service on my Honda Civic.
They were fantastic! Chris always goes the extra mile.
best place to buy a car, staff is friendly and helpful
I'm from Halifax. I was interested in a car so I called about it and got connected with a salesman, Chesly Chasain. Seem great at first told me for the year and km it was in excellent condition. 2014 with 80k. So I decided to drive up and take a look at it cause the price was great. When I got there it was on the inside great but the outside was rough. This kept me from not wanting the car. We made a deal with the exception of it being buffed with a few other requests one being he would pay my bridge fair back to Halifax when I come pick it up. Well I went to pick it up. (With 2g deposit)and it was waxed ??? And no bridge fair saying it will be mailed to me in a cheque. Almost 3 months later with 2 phone calls saying it was in the mail.... No cheque. As well. The other things were not done. I had to deal with it on my own. Liars in my eyes. If your not local on the island stay away. Thanks Chesly .... Guess you need the $48 more than I did
Though I did not do business with them this time, the staff seems so helpful and genuine, it's no wonder locals recommend. I will be back.
Extremely helpful and friendly staff, will make you feel right at home. If you've never owned a Honda and are looking for something cutting edge and has all the latest tech, this is your one stop shopping experience right here. Plus the 2016 Civic's have a Turbo option now which is a unique feature not found in Corolla's or other models! Come in and test drive one and see for yourself! It'll cost you nothing but the gas to get you here! You've nothing to lose!