I was looking for a used vehicle for my son. We met Mervin who was very helpful. He took his time to present all the option guided us to a excellent deal. It was supposed be a surprise for my son but in the delivery day I was surprised with a tremendous care. It felt like a show. I strongly recommended this folks. If you are looking for place where you be treat well and honestly that is it. Thank you guys.
I agreed with Sales person Navjit (Nav) on the details for buying a new Honda and trading in another near month end. I however preferred to wait two days in anticipation of better lease rate. Nav assured me that the current rate is for two months and therefore will not change before end of the following month. After picking up the car with one business day Honda reduced the lease rate by 1%. I feel misled to have incurred over a thousand dollar in additional lease interest expenses as a result.
Pathetic. Giliana was trying her best to be very helpful. But the manager (I guess his name was John) was rude, judgmental and talked down to us. You don't tell your customers that they have got to be kidding if they are presenting a certain expectation. You don't convey to your customers that they are being silly and did not deserve to be there. I am never going to go to that dealership and may never buy Honda just because of how he made us feel.
Went to look for a Honda Accord or CRV. They were very polite and did not push me into buying anything. Still have not bought my car as I was waiting for the new model to come through. Looking forward to meeting them again.
Just got my 2020 Honda Civic EX from there! Great Deal from Honda Thank you Hammad for his amazing service. I’m glad that I have came across him. Highly suggest this location. It is managed well. Great Financial manager, Mina, got me approved within minutes.
-TERRIBLE & HORRIBLE experience. They are just selling a car, that is it.
Never Ever buy a car here. Such a liar liar liar!!!
-I recently purchased my vehicle and one of the salesman can't remember what he said. Ended up paying more. They don't follow up with customer and want to ignore this kinda problem and told me senior manager will call but never call.. I really regret. It is my worst experience ever. It is not worth to give even one star.
After my appointment on Monday for a safety check, I noticed that my brakes were grinding and the drive was bumpy. This was not the condition of my car when I brought it in. I called Honda to let them know, so they told me to bring it back in. When I brought the car back on Wednesday, they told me the mechanic had rotated the tires (without my knowledge or consent). Then I was told I would have to pay to have my tires rotated back to the original state. They did not advise me on the Monday visit of this change. In fact they said it was a safety check and nothing would be changed. I had to explain to the adviser that I brought the car in for a safety check and that I was not made aware of any changes they were going to do. The adviser agreed with me and he had the mechanic reverse the tires back to the original state. When I received the service invoice, I noticed it did not indicate what work was done (again). I had to asked the adviser to update the service invoice to indicate what work was performed.
This is unacceptable. Honesty and quality are pillars of customer service, and these were not evident in my experience. I will be taking my car to another mechanic for a second opinion on the recommendations that were made. How could you expect customers to come back or even recommend your services? Hopefully, this brings some improvements. I will certainly never bring my car in for service again.
Brent Bertrand helped us to purchase our car. He is excellent, friendly and well informed about the cars. He explained the features and benefits of the car. At the same time, He never applied any of the high pressure sales tactics that I experienced at some other dealerships. I highly recommend Brent and Mississauga Honda.
Mississauga Honda were very helpful and kind when I decided to purchase a new car. Nav was able to make the purchase process a lot easier by having all the needed paper work ready and by being very organized and prepared. He was also able to explain all the car functions in a clear manner which made it easy for me to understand the advanced technology. Thank you so much for making my experience with Honda a wonderful one.
Had a great time buying my car here. Very helpful and dedicated staff. David was amazing. Always friendly and no issue going the extra mile.
I very excited to be a car owner. Got my first car a few weeks ago. Thank you so much David (sale rep)for all your help in making is an awesome experience, thank for you honesty and guidance, keep up the great work.
We were looking for a car for my Mom, went to different car dealerships but this place is amazing. Even they were very busy firstly their front desk was very helpful. Anshik is a great salesperson he helped us and explained and answered all our questions. My Mom bought her first car from here and Anshik even came out to congratulate us. I highly recommend this dealership.
This location was very inviting. The lounge was very comfortable with coffee, hot coco and tea available. My Product Advisor Anshik was very open and upfront about the vehicle I wanted. He was enthusiastic, patient and forthcoming as this was my first vehicle (He showed me EVERYTHING about the vehicle). The Financial Services Manager Jennifer was also very pleasant and accommodating. It was a great experience all-round. Thank You Erin Mills Honda!
If you need help with purchasing your new car, Nav is your go to person. He is one of the best salesperson there and he helped me in every way possible to make sure I got everything I needed. I highly recommend this dealership since I had such a pleasant experience.
Ken Rodrigues was a pleasure to deal with. Very professional, answered all of our questions in detail, & followed up in a timely manner. We ended up going with a different brand of vehicle for reasons unrelated, but we will not forget the fantastic service we received. Ken even congratulated us on our purchase outside of Honda! Thank you for all of your help Ken, if we do find ourselves back at Honda in the future it will be due to the exceptional service we received from you! 🙂
We had chance to get support from Nav S. for offer a good deal there.
The people are professional& patient and they would provide you the best offer they could.
Recommended :)
where do I begin to explain the greatness of my experience here. Hammad was simply amazing he was so quick to respond to any questions I had. He showed me a few vehicle options until I found my new amazing car (Honda CRV). I was not treated like a customer I was truly treated like family. I will be recommending them to anyone I know and I am a customer for life. I am truly happy thank you so much Hammad you are simply amazing. Thank you so much.
Mississauga Honda is an excellent showroom , very busy all the time. Sales representative Abdel Said is very excellent , gave us good price.
Also delivery representative Jennifer was very efficient.
Recommend this branch 👍
I love Honda Cars no doubt! We came to the dealership and we booked a Honda car (including the paperwork). After the paperwork, they told us the delivery of your car is will take 5-7 days. To my surprise, it's been just 4 days and we got the delivery . Looks like Honda is the Amazon of automobiles industry! They truly value their customers' satisfaction and also make sure their customers have a happy ending with a great success and service with their investment.
I have a fantastic experience with this dealership, specifically with the salesperson Abdel Said. He is an expert advisor with a favorable attitude and clear communication. He honestly directed me and facilitated the whole process for me. He dealt professionally with my requests, even if they were urgent. I strongly recommend you deal with him. Thanks for him and the whole dealership staff.
Had to own my leased vehicle and all 4 brakes were done from Certified Honda dealership a month ago and the service guy refused to issue safety certificate for my vehicle stating that the brakes need grease and I told him that when brakes were installed the grease was put in them as we cannot install them without grease and was charged $220 for greasing all 4 brakes
They are ripping people off
Will recommend everyone not to go there as I myself have business and I know how to give excellent services for my clients which these people need to learn
I came to the dealership with my cousin in hopes of purchasing my first vehicle. Waleed helped us to find the right product that fit for my needs. He was very professional and courteous. He definitely works to ensure the customer is satisfied with their final purchase. He was quite knowledgeable as well. Awesome!
Walked RJ was such a pleasure to deal with. He really did a great job and helped us get the best deal. He understood my concerns and was able to deal with them immediately.
He is an asset to Honda. Well done!
I had a great experience here, everyone was very helpful from the sales man to the finance department.
Abdel said was a great salesman, very straightforward and direct, he also was patient in making me understand all the small details while making my Purchase. I really recommend you to go to him!!
The best customer service experience EVER! I’m very satisfied and beyond words. If you’re in need of a car, visit Mississauga Honda and deal business with Waleed; he’ll make sure to make your time worth it.
This is the best dealership I have ever been too. Period.
My sales representative was Abdul Said. Great guy he’s very knowledgeable of the market and gave me honest advice on the best plan that work with my specific needs.
Thank you 👌🏽👌🏽👌🏽👌🏽
Had a great experience BUYING the car with Ratna but when it came to calling about service, the way I was spoken to was disgusting. I guess because I already bought the car & gave them the money my experience no longer matters. In my opinion all servicing should’ve been completed when I bought the car & then I started receiving letters in the mail supposedly from their marketing team telling me of the servicing that my vehicle now required. The woman I spoke to in their servicing department was not only rude but very condescending, even to the point that when I advised her about how unsatisfied I was, her answer was “have a great day” & hung up the phone. Is that the way you treat customers???? Very disappointed & disgusted with the services.
UPDATE (Aug 2019) Don’t be fooled by the below message of concern towards my review above! I contacted that email address with my concerns & on top of that after I wrote my initial review I found out that all 4 tires are having issues causing the pressure to get dangerously low, this means that I now have to buy tires out of my own pocket because the ones I got from the dealership are garbage & only made it good enough to leave the lot. The person I emailed about this & other issues I’m now having with the car NEVER emailed or contacted me back therefore the only reason they replied to my original review was to save face with other potential future customers. DO NOT BUY A CAR FROM THIS DEALERSHIP!!! THEY ARE GARBAGE & WILL GIVE YOU A CAR WITH HIDDEN ISSUES JUST TO GET IT OFF THE LOT! I’M VERY DISGUSTED BY THIS SERVICE & DISAPPOINTED AS I ORIGINALLY THOUGHT VERY HIGHLY OF HONDA!!!
WASTE OF MONEY, TIME & STRESSFUL EXPERIENCE!!!!!!!!!!
I recently started bringing my 2007 Honda Civic to this Mississauga Honda location 2 years ago, and I'm always impressed with the level of service I receive and the care taken with my aging car. I won't be returning to my previous mechanic after the incredible service I continue to receive here at Mississauga Honda. For my last big appointment with the replacement of the power steering line, I felt 100% comfortable knowing my car was in good hands. The communication between the Assistant Service Manager Derek and myself regarding my Civic is always top notch, and he does a great job explaining what's going on with my car in terms that I can understand. My car continues to feel great and drive well as if it's 10 years younger - and I know it's because the service team at Mississauga Honda has truly taken excellent care of my car with every appointment. I’m confident that my Civic will have plenty more years ahead. Thank you!
I took my Honda Odyssey for a door and folding seat repairs at 8:45 on August 1st and left it for the day. They had said I would have it back by 4 pm. At 12:45 I called and they had not even looked at the van. Then the service advisor had the gall to tell me that it would not be ready today and that I would possibly have to come back tomorrow.
He said I had not specified an urgent time frame. I expected that if I drop it off at 8:45 it would be done by 4 pm, not the next day.
I expect that if I drop it off in the morning they will have an idea of the solution and availability of parts within a few hours.- not late in the day when there is nothing they can do about it. You cannot use the excuse, "Well, maybe the parts are in Montreal." It's possible you have the parts on hand or they are available locally. But you are not even trying to find them within the business day.
If you are not going to look at my vehicle until the afternoon, then don't make me drop it in the morning. Without a vehicle I am seriously hindered from doing lots of errands on my day off.
So now I have to get my vehicle and bring it back again tomorrow? Really? Like my time is not worth anything?
Is there anyone out there that wants to spend two days waiting for a simple repair?
If you are looking to buy or lease a car JUST ASK for Adi. He will provide the best customer service and You will eventually get a good deal from Honda. Highly recommend him from my personal experience.
I leased a car from this Honda dealership through Adi and if u have some concerns or technical issues i just call him and he provide best possible and honest advice.
Great clean and freshly renovated dealership. Parking is a bit of a hassle if it's busy but otherwise fine. Jennifer is great to deal with and no pressure sales tactic. Highly recommend
We had great experience with the sales team at Mississauga Honda. Abdel Rehim helped us in choosing the right car that suit out need and took his time to explain the differences in the models and advised us through the leasing process. At the time of delivery, he took his time explaining the car features and the initial setup. Thank you
Received excellent customer service from Abdel Said. He is very knowledgeable about cars, explained in detailed all the necessary information about the different models we were interested in which ultimately helped us make an informed decision. Unlike most product advisors who are only interested in closing a sale, we found Abdel to be different, not pushy. He even advised us to walkaway if we felt the need to. Thanks to everyone who was involved in the entire process.
Our experience with Mississauga Honda has been excellent for many years. We have bought an used vehicle recently, and Hammad was very helpful through the process. He guided us through the selection and sale in efficient, competent and friendly way. After-sale assistance was also great. Hammad was always prompt in replying to messages and answering all questions. Five stars for Hammad!
Just took my Accord in yesterday to fix an issue with my tires (which were improperly put on by another car repair shop). They were able to complete the work with no charge. I’ll definitely be coming back for all future services and would recommend Mississauga Honda to anyone!
We just leased a car in this dealership and they have been the most diligent and helpful without overbearing as car salesman can sometimes be. Oscar was specially dedicated in making sure we got the best service and deal for our particular situation, and overseeing that everything went smoothly for us, and Esteban was really helpful in following through with all the requirements needed until the delivery of the car, always available for any concerns we had helping when we needed. Carolina in the finance department was also really professional and efficient, getting all the information to present our case to the Honda finance department making this happen for us. We are really grateful to all the team and will definitely recommend even if not in Mississauga as e actually made the deal form Ottawa!!
I wanted to thank Adi Kumar for helping me with a great deal on my car and being always ready to answer my questions. He made sure that the car is available on time and kept his word. I am really happy with the guidance and service I got in Mississauga Honda. Also would like to thank Megan for helping with the delivery.
Thanks a lot for your great customer service.
I wanted a new car and I went to a few locations before visiting the Mississauga Honda location.The staff was friendly and approachable,especially Abdel Said who assisted me and was very thorough in explaining the available options and the difference between the models I was looking at. Once I decided to go ahead with the car I liked, he explained all the next steps which made the process of buying my new car a smooth and enjoyable one. Thanks a lot Abdel
My thanks to Phil, Brent and Juan Felipe for their excellent service. You guys restored my wife’s confidence in the dealership with here last visit there. Phil she was impressed with you and I could not believe that she has never met you prior to this, Brent as always is excellent in dealing with his customers. Juan Felipe was professional on the phone when I spoke to him and my wife commented on his politeness and professionalism. Gentlemen you have regained my respect and my apologies for not getting this out sooner as this is deserved by you all.
My experience at Mississauga Honda was great!! Abdel Said helped me get the car I wanted he is professional and a great help !! He worked hard to get me the deal that I wanted and the service that he provided me was amazing!! I recommend him and Mississauga Honda for the car of your dreams! 5star service
I'd like to preface my review by stating I would give less stars due to my experience before Michelle stepped in. She was the positive out of my situation and reflects her title: Sr. Customer Care Representative. If my review was based on her alone, I would give 5 stars.
After much frustration with service blunders Michelle came to the rescue. To give some insight, I've purchased 2 new accords at this dealership since 2013 and have experienced some issues with service on both cars at one point or another.
This time around, I took my car in to get some warranty work done and when I received the car back and pointed out to the customer service person that handed me the invoice that the issue was still there. During the time the car was in service not one person called to advise that there might be any kind of issues with the work. They just gave me the invoice and I guess expected me not to notice the service order wasn't fulfilled. Had I not said anything, I would be non the wiser because no one at Honda was going to tell me. I spoke with the service department the next day and was informed they did all they could and if I wanted it fixed for me to go find someone from sales and speak with them. First of all, why should I do their legwork looking for someone in sales? I do not think it is my responsibility as a loyal customer to run around from one department to another searching for someone to help me. I went to the sales department and explained what I was told and the person serving me was surprised because it is a service issue. Yet again, I waited for someone to help me - that's when I met Michelle. She's very caring and genuinely concerned with the service. She has continuously followed up with me and is very customer centric, making sure I am happy with the service. As I write this review, I just finished replying to Michelle's email as she was checking in to see how everything is.
In addition, I'd also like to thank Phil, the Service Manager. He personally called me before the service to let me know he would be overseeing it and treating my car as his own.
This is the kind of service I appreciate and hope to receive in the future.
We had a really good experience with Waleed. He explained us all the details, he answered all our questions and served us coffee. We felt very comfortable to talk about business. We will recommend him to all our friends.
Great customer service. Was greeted and taken care of the moment I walked through the door. Bought a used '17 civic here and brought it in for service. I couldn't be happier with the results. Would definitely recommended.
Edit 2019-04-29: I brought my car in to have a sheered lug nut bolt replaced. They were more concerned about repairing the factory recalls such as changing the oil (that had been freshly changed a week ago) and updating the AC software (as part of another recall) than repairing the bolt.
I spent the day waiting for the bolt to be replaced only to be advised that the bolt wasn't in stock and that I would have to bring it in another day to be serviced. I went to Oakville Honda later that afternoon to pick up the $3 part and replaced it myself.
Their sales staff is nice however it feels like their service center is disorganized and hectic. Not sure I would bring my car back here for service
Truly the best Honda dealer in the whole GTA. I have been leasing/buying Honda cars for the past 12 years and I have tried several dealers in North York and Markham. These guys are straight forward and to the point. Also they have the best prices.
My first experience with this dealership was a pleasure. Esteban listened carefully to my preferences and needs and was open, helpful and easy to talk to. The new showroom is bright and open and had a lot of energy and excitement that helped make my buying experience more enjoyable than many previous experiences. The event USB draw added an extra level of fun and interest. Well done! Hopefully the delivery experience will be every bit as enjoyable. If so, you will get a 5 from me.
In January 2017 I was introduced to Jun Li by an older sister of mine. As a sales team member of Mississauga Honda, Jun Li knows everything about their cars, and also he cares for the customer, giving good advice. Really a nice guy. I have leased a Honda Civic from him since April, 2018, a nice car which I enjoy very much. I will definitely reccommend him to my friends when they plan to visit Mississauga Honda.
I was referred by A friend to Mississauga Honda after terrible experiences with other Honda dealerships, and I can say Amazing customer service by far, they top any other Honda dealer I have dealt with. They go above and beyond and provide quality service. The shop foreman and technicians are all amazing to work with and make sure that everything is taken care of! Would recommend to any other Honda owners!
Adi Kumar was very helpful and very efficient. We received great customer service from him.
I had family visiting from out of town and didn’t want to spend money on car rental for a week as it is very expensive!
He gave me his word that he will have the car ready for us in two days and what can I say he is gentleman and stands by his word. He worked on his off day and delivered the car to us!
It wasn’t just a one time deal, his continuous support and educating us on the car shows how thoughtful and caring he is towards his clients. It’s hard to find such kind, honest and sincere sales men who put clients and their happiness first :)
He is honest, helpful, friendly and exceptionally courteous. Our experience at this location was the best one we have had thus far! We tried few dealerships and didn’t want to buy from any other location but Mississauga Honda!
We also enjoy the perks that this location has, car wash!! It’s awesome :)
The rest of the team at this location is great as well and we have nothing but good things to say about all of them: Esteban, John Rios and Don Le made our experience a trust worthy one and gave us all the time we needed to make the purchase a memorable experience. A huge shout out to all these gentlemen at the Honda Mississauga location!!! Thank you for all your sincerity and hard work :)
I had an amazing experience here. I came in with my sister and her boyfriend to look at cars and I was treated professionally and was not tossed aside for being too young to be taken seriously. I met with Ratna, a salesman, who graciously offered to test drive the Civic Si even though I showed no intentions of purchasing it. Fast forward a few days, I arrive with my parents and was approached by Ratna who remembered me. He was able to offer a great deal which was the best I have gotten throughout my searches and was also able to throw in a lot of freebies. As soon as we made the order, I noticed a scratch on the taillight of the car I was purchasing and brought this to the attention of the care salesman. He brought this to the attention of his superiors and they were able to replace the taillight in time for delivery.
Overall, I recommend this dealership to anyone looking for a nice Honda vehicle. The customer service was amazing and professional. The staff was also very accommodating and friendly. You will definitely not regret doing business with Mississauga Honda!
No regrets!
Werner Hupe was friendly, knowledgeable and honest! We experienced no pressure sales tactics. We asked for and get what we wanted! We would definitely come back for our next vehicle!
Just finalizing my lease on a new Civic EX. This will be my fourth Honda in the last 16 years and my third lease with Mississauga Honda. Want to thank everyone in Mississauga Honda for all their work and assistance going through the lease agreements. I feel very much at home here. Staff are all friendly and genuinely helpful. From the receptionist, sales staff, finance and business managers they are all top notch! You get free unlimited car washes here (with lease or purchase of a new vehicle), too! I've already recommended this dealer to a friend of mine back in 2010 and he ended up leasing his CRV and Accord here. I wouldn't hesitate to recommend this dealership to anyone planning to buy or lease any Honda. Even if you're not into Hondas, you will walk out of here very satisfied.
I bought a Honda CRV from this location through Ratna.
After 7 months the steering wheel pump went wrong and they did it for no cost.I have to thank Ratna for the efforts to make this happen as well as the Service Manager who is soft spoken and very polite..I would suggest this location for after sales service and taking care of customers .
On December 14th I headed to erin mills to view some car options. I stopped in at mazda and toyota and was treated with very poor customer service and a staff that clearly did not want to help me. I walked over to MISSISSAUGA HONDA and was greeted very warmly by the sales team. They took the time to figure out what I was looking for and showed me 3 available options, the 2013 Honda fit, Civic and my car of choice the 2012 Honda Civic EX. The sales team was very knowledgeable, friendly and patient with me as I made this decision. The salesman, manager and financial manager were all very kind and explained all my options and made sure I got exactly what I needed.
I give this dealership a 10/10 and would recommend it to every person looking for a great shopping experience. I love my car and am very happy with my purchase. Thanks again Mississauga Honda!
Thank you for RATNA VAITHILINGAM from Mississauga Honda. I bought my first car 1998 Accord from him. Last week i bought NISSAN ROUGE from him too.. Ratna and his Manager Errol take time and exlpain everthing about the suv and gave me a good deal. I was shopping around before buying the Rouge and i know they gave a good deal. Ratna is the best to deal with and very good sales person. I am very happy with my car . Go and see Ratna if you have a budget to buy a car. I have Nissan but i am still enjoying their free car wash. Thnaks for Ratna and the team