We dealt with a sales manager (Gokavi) who took our money to buy our our lease, took our ownership and then wouldn't give us a bill of sale or return the ownership. He kept saying "he'd do it tomorrow" and that he needed to call "Honda Canada". We called the dealership 5 times, and each time he'd avoid us and then say the same thing. "Just bear with me! I'll do it tomorrow!" After the 5th time, and three weeks from our first appointment, we got fed up and hired a lawyer to get our documents back.
I love my Honda Odyssey, but I suggest you find a dealership where honesty, customer service and integrity actually mean something.
Shiraz Syed- Thank you for changing my opinion about Olympic HONDA . I felt heard and appreciated as a customer and that you weren’t just trying to sell a car but actually took this time to discover and help fill my needs. The entire Olympic team made the transaction simple and flawlesss. Highly recommend Shiraz, Andy and the Olympic team.
Charged for diagnostics and didn't reimbursed into the service cost. Unlike, other Honda dealership in Ontario, Olympic Honda is not a fair place to go for any transaction.
We are a repeat customer and had a great service experience. Saul is totally professional and answered all of our questions with ease. I hope this Civic lasts as long as our previous one.
My wife and myself went in planning to buy a used vehicle for ourselves. We called ahead told them the specific car we were looking at and gave the exact time we were arriving. When we arrived they took us to the car and found out that it needed to be boosted, once it was boosted they told us to enjoy the test drive and we found that they actually had the car on empty so we had 13 kms of gas. We still fell in love with the vehicle but noticed a few cracks on the windshield and they grabbed the sales manager to talk with us. He told us he would fix the windshield but refused to put it in writing and said that it would be fixed at the safety. We went back to talk prices and he said our interest rate could vary and we would not know our exact price until we signed the contract but most likely would be at 6.99 percent which turns out is not even industry standard. When we asked questions he would constantly cut us off and throw false information at us. I pushed back and noticed he was getting very defensive and told us we said we were gonna make a deal so at that point we got up and left. Staff were constantly coming in and interrupting us the whole experience was a joke and made us think twice about going to the establishment. When we left we actually went to a different dealership bought the exact same car with no hassle. I would not even send my worst enemy to this dealership as that is how bad this place is now!!
Just bought a used car here. The sales rep Andrew Searles was very professional and honest. Overall, happy with the experience.
Booked an appointment with the Assistant Manager (AM) last Wednesday to come in and see a CR-V Touring. Made it clear we wanted an experienced sales person and appraisal that night so if we could come to an agreement we would move forward. Went for a test drive, came back and asked about the handsfree tailgate and was told it didn’t come with one on any models including the Touring or Black Edition. Wrong, it does. Appraisal not available as that person was gone for the day. So we didn’t do much negotiating without the appraisal. AM told us he was off Thursday and Friday but he or the Sales Manager would call for certain to advise appraisal and availability of a Black Edition. If not the Finance Manager would contact us...........Monday night, 4 working days to contact me on my cell or e-mail and nothing. Sad but happy we pick up our new Black Edition tomorrow from a dealer not far from Guelph who listened to our ask and delivered. Customer Service is #1 in my books and Olympic Honda fails to deliver in many ways. I would not recommend this dealership even though they’re in town. I’ll also not service it in Guelph as I don’t support poor Customer Service in any way.
I brought my 2013 CRV to Olympic Honda for an oil change. I received a call a couple hours later with a laundry list of issues with my car...$1600 worth. 2 engine leaks, replacement of my serpentine belt and a BUNCH of other issues. I told the dealer not to do the extensive work that they said was required. I brought my car to another mechanic for a second HONEST opinion and they told me that there were no engine leaks, the serpentine belt had 0 issues and basically the dealership was trying to pull a quick one on me.
I find it disgusting that the dealership would lie to me and I will NOT be returning to Olympic Honda. If you're reading this, I highly suggest you get your service done at an honest mechanic.
On a positive note, the lady at the service desk was pleasant.
Do not waste your time with Olympic Honda if you appreciate honesty, transparency, integrity or basic customer service. We tried to trade in our car with them and the entire process made us increasingly uncomfortable. Our financing forms were full of mistakes regarding our basic information. Our financing terms kept changing without our knowledge and consent, and the financing manager was somehow acting as our sales person. I have no confidence in their business practices at all and will never be returning for sales or service.
I strongly urge prospective customers to take their business elsewhere. This dealership continues to lack basic business acumen and Customer Service. From a service perspective they have no respect for people’s time, in an attempt to get a warranty issue resolved I waited for hours to find out that my car was still in the parking lot 2 hours after my appointment time. This has happened almost every time I have taken my car in to Olympic Honda and then they have the audacity to call and ask how the service was, I have tried to communicate my frustration but nothing ever changes, I don’t think they actually want or have the capacity to improve. I don’t often write scathing reviews, however, if it can save someone the same disappointment, frustration and waste of time then it’s worth it. Also, note that my warranty issue is still not fixed, unfortunately for me I wasn’t able to spend my entire day waiting. Good luck
We dealt with a sales manager (Gokavi) who took our money to buy our our lease, took our ownership and then wouldn't give us a bill of sale or return the ownership. He kept saying "he'd do it tomorrow" and that he needed to call "Honda Canada". We called the dealership 5 times, and each time he'd avoid us and then say the same thing. "Just bear with me! I'll do it tomorrow!" After the 5th time, and three weeks from our first appointment, we got fed up and hired a lawyer to get our documents back.
I love my Honda Odyssey, but I suggest you find a dealership where honesty, customer service and integrity actually mean something.
This place deserves 0 stars.
I went in here in March for inquiry about my lease buyout options. The guy Greg tells me to get my safety done as it needs to be done anyway but fails to mention at any given point it’s valid only for 36 days. Not to mention, even before I agreed for the safety inspection I told him that I want until end of May to be an option because the pandemic was in the initial stage at the time. And he keeps on lying until the very end that he specified the 36 day period. See the email attached and let me know if I’m blind. Anyone can see how he failed on his part and yet their manager “confirms” with Greg that I was given the relevant information.
Their manager reaches out to me a month later with 3 day timeframe left. With a totally wrong payment amount and their employee is yelling at me as it is my fault that I didn’t get the information in on time. Rather than covering up for the expense, they decided to yell at me.
And as a result of this mess up, I called them up and Tuesday they tell me I have 8 days left (turns out they do not know how to count either!) but I counted again and todays the last day left. And they have done nothing on their part and I’m ending up having to pay additional $135 because their employees do not know how to do their job.
So if you want to be ripped off with additional charges, sure go to this place. Like getting yelled at by a business, this would be the perfect spot for it.
Absolute worst service, their employee was yelling at me over the phone. Consistently gave me incorrect information and made me run around over. A month and then yet we’re not at all helpful in the end.
I had to redo the entire process multiple times thanks to their mid-managed staff.
I initially was greeted with energy and excitement but then I met the Sales Manager. Terrible customer service, very rude and unprofessional. I would call him a "perceived" know-it-all. Kept interrupting when I was speaking. Just a bad experience. The only person that was a pleasure to speak to was the lady at reception. Will not be back and will tell my friends not to come. Was promised a call back because they said they wanted to make it right... still waiting.
I had a pleasure working with the staff at Olympic Honda. I worked with Saul who was awesome in going over the vehicle with me and setting me up with the next steps. Working with Greg was just as awesome. He respected my personal needs and did everything he could to keep me around my budget. The only thing I'd say that Olympic needs a little more work on is the ability to answer questions, anytime a question was brought up - very quick to not answer or change the subject. Sometimes made it feel a bit eery but the more I asked of that question, then I got my answer. I would still recommend Olympic Honda for anyone looking to buy new.
P.S this is coming from someone who also works in the Automotive industry - glad I was treated with respect overall during this purchase.
Delightful & knowledgeable staff.
Swift & effective service.
Exceptional experience overall.
Far was a very patient and informative salesperson. I highly recommend talking with Far on your next car purchase.
Decent waiting lounge with coffee and cookies. Shuttle drivers are friendly. Service was fast.
Being a dealership, service is a bit pricey.
Amazing experience at Olympic Honda. Towed my Fit in, which failed and needed major repairs. The team was accommodating and got it looked at immediately despite being swamped. Service Manager Scott, went above and beyond to ensure he did all he could for me. I appreciate the great customer service there and friendly staff. Will be going to Olympic Honda to service my car for now on, even though they are not the closest location to me. Thanks!
Just bought a new 2019 CRV Touring from Olympic Honda. Our sales rep, Far was fantastic and made the process very easy and went over all the new
features. Alex in finance was also fantastic and took care of all of our questions. Great experience , would highly recommend.
Excellent experience at Olympic Honda with friendly, helpful staff. The process was smooth and quick and we didn't feel pressured at any point. I would be happy to reach out to Far Kamalov at Olympic Honda again for my next car purchase.
I recently purchased a vehicle from Olympic Honda. Alex was my sales Rep who answered all my questions and made the buying process that much better. Thanks for making my experience a good one. Highly recommend this dealership and Alex who definitely raises the bar in customer service.
As new immigrants in Canada, everything has been an uphill battle except for a purchasing a brand new vehicle at Olympic Honda. The team more specifically Alex Theodosiou made the experience of buying a car very easy. Very informative , very friendly , did not hold anything back , gave us all the information and all the possible options to meet our needs. Very happy with the vehicle and the experience overall . I would give 150% out of 100% to Alex, great sales & leasing consultant .
I definitely had some issues with Honda but what saved the whole thing was Sarah Werner. When I had an issue, she worked with me and my frustration and made sure I left happy. She provided exceptional customer service right until my last day with this dealership. I now recommend this dealership because she made my journey with them better. Thank you!
The service people here are awesome. They listened to me and helped me out greatly. What a nice change. Buy a Honda here a d the service is top shelf
Just bought my first car! Civic Touring and LOVE her! Alex was a friendly and well mannered sales associate and worked to make sure things were perfect. Any time I had a question or issue he handled it quickly and professionally :)
Bought my first car here. The salesman, Alex, was super helpful and friendly. He delivered an experience full of jokes, smiles, and answers to all the questions I had, with a solid assist from Olympic Honda's super-duper team. I want to give a thanks to Alex for his helpfulness; Jacob for assisting my test drive; the receptionists for helping me figure out where to go and who to talk to; Andy, the finances manager, for helping me figure out the numbers that worked for me; the mechanics for preparing my car and making sure it would be the smooth, powerful ride I was looking for. Every step of the way was a great experience, and really don't think I could've found a better car for myself. Thanks again, everyone!
EDIT: I called them two weeks ago to get a quote on timing belt replacement and was transferred to Service Department. Left a detailed message and my phone number. No one called me back with a quote. I called again during business hours and was transferred to the mailbox again. Left another message. They never returned my call.
That was surprising and disappointing. I went to another repair shop and the job was done in 1 day.
Previous review:
Good service, as expected. Thank you.
I recently purchased a used Honda Fit from the sales man Noonan Ali. He was great to work with. Very helpful and not pushy. The purchasing process with him was easy and not stressful. He even helped me out a couple of days later when I couldn't figure out how to work one of the features.
The only reason I am not giving this a 5 star is because the finance guy was way too pushy and almost blotched the deal.
Jeff Pletsch the service manager at Olympic Honda has consistently provided us with excellent service. He takes the time to listen to all of our concerns and tries to ensure that we are always well taken care of. He'll even go to bat for you and talk directly to the Honda warranty department in order to make sure that your warrant issues are solved quickly & efficiently. We know that if Jeff is at the desk our van will be in good hands!
Satisfied experience with sales associate Noman. He is a great professional and ethical person. I have got a good car in better deal than other dealerships. I would recommend him if someone would like to buy new or used car.
Great customer service from everyone we talked to from the time we walked in the door and when we came back a few days later to pick up our vehicle. Far is a great salesman who knows what he is selling. He went over our vehicle and all the features we would need to know. Andy in finance helped us get the vehicle we wanted. Thank you to everyone at Olympic Honda.
Pleasant, prompt, and reliable! What more could I want in service for my Fit!
Thank you for your speedy help in fixing my car and arranging for your courtesy shuttle. You are a great team!
Purchased a used 15 Odyssey at the end of May, no more than 30 days, A/C blew warm air and found oil and dirty around the joint of the suction hose close the lower pressure valve. Call their service and try to figure out any warranty. NOTHING! You have to pay for around 200 bucks to take a diagnostic first. I assume the connector o-ring cause refrigerant slow leaking has existed before I purchased the car. Detailing clean everything. Feel so bad that I purchased two vehicles at the same time in Olympic Honda
I just purchased a used vehicle from Olympic Honda in Guelph (July 2019). Sales staff I dealt with were friendly and helpful (Noman and others). Andy in finance was also pleasant and helpful in sorting out the final details. Car was picked up on schedule. Detailing was excellent car looked new. I enjoyed my experience with Olympic Honda and would recommend this business to others looking to purchase a car.
I am 5 stars on this location. However sadly this location has left a bad taste for me recently. I kindly requested for them to look at the cameras for the time of my service appointment. During this time I am 99.9 percent certain some damage was done to my right front rim. I clean my car weekly and to my surprise I spotted the damage days after my appointment. I provided the date and time of my appointment and a picture of the damage. Today marks a month from the date I sent the email with no response. I'm very let down by this and I have mixed feelings about returning to this location for my future service appointments. Other than this I have been very happy with this location. It has some of the most friendly staff I have ever met and they strive very hard for your comfort and satisfaction. Or so I thought, however I'm hoping my email was accidentally deleted or something I really thought this location was on point.
Excellent dealing with Sheraz, ended up buying 3 cars. Overall a great experience and would definitely recommend Olympic Honda to anyone looking for a new car
Had a great experience upgrading my lease with Far Kamalov. He was pleasant to work with and took the time to answer all my questions. Thank Far!!
Excellent service, helped me choose the perfect car. Thanks to Nouman. If you ever have any questions about Honda or are interested in buying come here.
They were able to do a little extra to help me out. Was very happy with the experience. Very courteous and polite.
Great sales people who are friendly and commited.
The service department is insanely busy though.
Picked up my brand new civic and found a vibration at highway speeds. Can't look at it for another 3 weeks.
Great sales people who are friendly and commited.
The service department is insanely busy though.
Picked up my brand new civic and found a vibration at highway speeds. Can't look at it for another 3 weeks.
Excellent service (again!). Thanks for doing a good job with the summer tire swap and providing new tires
I just wanted to let the staff at Olympic Honda know how happy I was with their service on Tuesday. I went out to my car and saw my tire was completely flat. I am from out of town and was in a bit of a panic since I don't know any dealerships here. After pumping it up I drove to Honda hoping I could make it to Honda so they they would be able to fix the tire (or I'd get a new one). I was expecting to leave the car overnight and pick it up the next day but they were able to take me in right away and patched up my tire. The gentleman at the service desk was very friendly and would come periodically to give me updates on when it would be finished (and even apologized that it took as long as it did. I didn't think it took long at all!). Thank you for your great service.
This dealer's service has often been fine (with one exception) in the past, but ....... We had my wife's 2011 CRV booked for service and took it in March 19 .... only to find out the parts for the recall are not available. I had specifically asked the guy (Jeff) when booking the service whether parts were available. He assured me they were. So we get there at 3:10 pm, on March 18, only to find out that parts are not available. The lady says, Someone should have contacted you.
Well, they did contact us by email at 3:12 pm, ... after we were already at their shop. Surely they knew before then that the parts would not available.
**Granted, our appointment was for 9 am the next morning,** so we were bringing it in a bit early (leaving it overnight). But I wonder, would anyone have contacted us in time, had we planned to bring the car in the next day at 9 am, as scheduled?
This is so annoying! The dealer needs some system for checking: Who has a recall appointment in the next 48 hours? If parts are not available, let's notify them ASAP so they can revise their schedule in advance of the original date. It's not ideal to be without a car for even a half day, but people schedule their lives around the appointment date. Try to tell the customers well in advance if the appointments need to be cancelled!
I went for a recall service. The clerk estimated an hour and twenty minutes and it only took me a bit more than an hour. Coffee and cookies are served in the lounge. I had a relaxing break there. Great experience.
I went yesterday to Olympic Honda in Guelph and I felt like in home. The sales representative named Sarah was very warm, resourceful and friendly, She also provided me with all the information I needed, brought me coffee and cookies to my chair, I felt very comfortable. I also had an appointment at Service Centre and they were very helpful, fast, friendly providing me an excellent client service. I recommend this place if you need to wait for your car to be fixed, you are going to have a very relaxing and fun time.
Sal Khan Sales Consultant
I wanted to take the time to thank you personally for the time you spent with my wife and I as we were looking for a new automobile. You were professional, courteous and well informed about your product. You showed and explained features we did not know existed. In fact, you did such a good job we chose the Honda CRV over the Toyota Rav 4. I encourage others to have this positive opportunity by working with you in the futhure
Purchased a 2016 Honda Civic Touring from possibly the best salesperson I've ever met!!! He is by far the most humble and easy going person I've had the pleasure of purchasing my brand new Civic from and he is none other than MOE, in my opinion the SUPERSTAR at Olympic Honda! Right from the get go he made me feel welcome and respected and I can honestly say if it had been anyone else, I may not even have bought a car. He introduced me to his sales manager Jason before I left the dealership after finalizing the financing with Chris in the finance office. I've made quite a number of car purchases in my lifetime but I can truly say none matched the experience I had at Olympic Honda and it's all thanks to Moe, Jason and Chris. The fact that the manager actually came out to thank me and genuinely appreciate earning my business just made it all the more special because that was definitely a first. I would recommend anyone looking to purchase a new vehicle to give MOE a chance at Olympic Honda!
Jeff Pletsch always gives my wife and our dog, Dalwood great service. He is clear about how long an appointment will take and he showers attention on Dalwood... excellent! Thanks!
Peter Szmidt
I have purchase three cars from Olympic Honda and service my vehicles there. I find the staff very friendly and helpful. I would highly recommend Olympic Honda anytime and will keep coming back.
I have purchased a 2011 Honda Odyssey from Olympic Honda and i would like to share with you my great experience. Les and the used car manager really delivered. They both went out of their way to make us happy and make the buying experience very enjoyable.
Based on my experience I strongly recomand Olympic Honda for your next vehicle purchase
Thank you Les and Olympic Honda