The last new car I purchased was from Hyundai of Oakville, and I swore I would never buy a new car again after a terrible sales experience. But as Shakespeare said, "the art of our necessities is strange, that can make vile things precious", and I found myself back in another dealership, much against my will. I was greeted by Greg Berg, who immediately put me at ease by not trying to 'sell' me a car. He was familiar, but professional, and absolutely not what I had experienced from many sales reps in my past. His knowledge of the cars and of people led me to trust him, and he came up with a solution for my wife and I that worked financially, and practically. He treated us both with utmost respect, which again, is often rare in a sales role. We are both very pleased with our new CRV, and with the overall experience. There was a two week delay in the delivery of our vehicle, but Greg and Halton Honda were on top of the communication at all times. I strongly recommend Halton Honda, and definitely recommend you ask for Greg when you arrive. As soon as Greg can get his hands on the Civic Type-R, I'll be back for a less family oriented car. :)
Amazing service!
Buying a car during the COVID-19 pandemic is not an easy task, but Albert & the team at Halton Honda made it seamless. They were able to answer all of our questions quickly while providing amazing customer service and walking us through the purchase.
I love my new Honda! Will definitely recommend.
Great Experience, great car!! 3rd time client and couldn't be happier. Just bought a new CR-V. Great sales experience and I highly recommend Chris in Sales. Service Department is very good. This is an excellent dealership.
I was concerned about one tire being low. Your service department checked and informed me that tire air pressure was low. They fixed that at no charge and advised me that tires need changing. I will do that at my next service appointment. I am very appreciative and surprised that I was not charged. Thank you Halton Honda.
I have been a long time customer and that is because your customer service is exceptional. I would not go anywhere else.
We were in town and had a head light issue with our Honda Fit. They saw the car on a Saturday, fixed the problem, and returned it same day in a lot nicer state. Super friendly and quick service. We'll keep buying Hondas because of this level of service. Though we'll likely hold out for a fully electric like the Honda e.
The absolute best car-buying experience we've ever had. My family has bought multiple vehicles from them and we've pledged to never buy a vehicle from anywhere else. Will, our salesman, has been outstandingly helpful to us from our very first purchase, and everyone on staff is extremely friendly. They're very loyal to their customers and they are experts at putting that final little touch to perfect a sale (like a basket of chocolates, a cutting board or other small touches). I wouldn't recommend buying a car from anywhere but Halton Honda. Thank you to everyone on staff!
On time, helpful with my questions, cozy waiting room with refreshments.
A very pleasant buying experience from start to finish. No pressure from Greg M. and he was very attentive to our needs (specifically towing). Love the Passport so far and looking forward to many great road trips in the months/years to come.
Our experience at Halton Honda was very positive. We went in with a number of questions and a concern that perhaps the Honda we were curious about was out of budget. The salesperson, Marc, was very generous with his time and also understanding in managing our expectations, answering our questions and helping us identify features we did and did not require. The Financial Services Manager, Chris, was equally helpful in providing insight and assisting in the closure of the deal.
We recently purchased a vehicle from Halton Honda. Ryan helped us make the best decision for our family! On delivery he took the time to go through all of the vehicle features to make sure I understood them. Thanks Ryan for making our car purchasing experience so simple! We are loving our new Pilot!
Called this morning asking about wait time and the service department said an hour and a half for an oil change, but told me if I came after noon, he would expedite it and it would be a lot shorter. Took my name and everything. Just went in to get it done and was told the same time and that expediting isn’t possible. I get that you guys don’t do appointments, but please don’t waste my time and have me move my schedule around to try to come in at a certain time if it’s not going to make a difference! Otherwise I don’t usually have a problem with their service department, but really disappointed with this experience.
Unfortunately, I can't put a zero star rating. I called this morning about a warning light on my car. They gave me an appointment 45min later! I was thrilled... jetted over and checked in. Waited patiently for 2 hours, then asked politely for an update. Car wasn't even taken into the garage from the parking lot!!! "We have you booked in until 3pm - these diagnostics can be a bit long." No kidding, when you aren't even look at the car! Because I had other commitments today, I had to rebook where I drop off the car for another 6 hour stretch for it to sit on the lot because Halton Honda can't book in a more time efficient manner. At least a heads up at the time of booking that the planned appointment is 6 hours is the minimum I expect... Absolutely zero communication, professionalism, courtesy, or respect shown.
I just want to thank all of the amazing staff at Halton Honda! I will be picking up my new car today. After being in an accident so close to Christmas, I am beyond thankful for the time that Hugh and Cece devoted to helping me out. The care and empathy were greatly appreciated. I know our 7 month old will love the space in his new CR-V! The service is always top notch! Keep up the great work!
Thank you again for saving our holidays!
By far the best experience I've had with any dealership. Their customer service is unparalleled. Specifically, sales representative Greg McLean went above and beyond to ensure that all my questions were answered and my concerns were addressed.
Halton Honda was amazing, Albert was incredible to work with. He made the entire experience of buying my first new car priceless. He was very upfront, informative and hilarious to deal with. Would definitely refer someone to go to Halton Honda when looking for future needs. I'm completely in love and obsessed with my Honda HR-V sport
Marc and Chris helped me purchase my 2017 Civic. I had a fantastic experience and they more than willing to make sure I got the best of the best out of my purchase. Every detail was perfect and they didn't sell me anything I did not need. Very well run establishment and I had my new car in perfect condition within 2 days of walking in the door. Nicely done gentlemen. Impressive
We have been going to this dealership since the early 2000's. Purchased two vehicles and have had two others serviced here as well and have always had a great experience.
They have many great folks/ employees (too many to name) from Service, Parts, Sales, Shop Mechanics, Management and the list goes on. Just a great place overall.
This was the 3rd vehicle I have purchased from here over the years. Always excellent service during and after purchasing a vehicle from here. Marc and John have gone above and beyond to make sure everything is satisfactory with my latest purchase. Also want to thank the detailer (Glen) for doing a great job cleaning my vehicle for delivery. All around a great experience.
Purchased a 2019 HRV this past summer and I absolutely love it! Best vehicle I have ever owned. Had a great experience dealing with Greg Berg. He took his time to go through the features and financing with me. I did not feel rushed or pressured at all. He's truly an experienced salesman. Very personable too. I will definitely purchase from him again. Go see Greg to get your Honda!
Earlier this year my dash board screen monitor went blank, and I never had it checked out , thinking the worst, vehicular electronics is not my strong suit. So for about a year, I didn’t have a radio, music or data on my car. I just went in for an oil change, and didn’t realize until I got home someone fixed my screen !!! So elated, very happy, and extremely grateful. I asked the dealer who fixed my screen, so Thank you Stefano, from the bottom of my heart, for your help, it is very much appreciated :)
I recently purchased a CRV from Halton Honda. Albert Daniel made the experience amazing. He answered all our questions and handled everything in a professional manner. I would highly recommend Albert! He made us feel like family.
Excellent customer service from Mark in the Service and Parts department. Helped advise me on the condition of my car and how to fix it up with the best pricing while still looking good as new! Appreciate the honest advice and very happy when I picked up my car!
After a VERY negative experience with Barrie Honda and having rude associates trying to be tricked into deals that didn’t make sense for me, waiting for 9 hours to be called back buy an associate who asked me to call her and never being called back and being put into a deal when they didn’t have a physical car. I was told that there was no more of the car I wanted (2019 Honda Civic touring coupe) my boyfriend and I refused to believe it and he ended up finding out that Halton Honda had one in their lot. When we called we had the pleasure of dealing with Kirsten, she was extremely helpful and accommodating at every point through out the process working around my schedule, answering my text messages while not on the clock and going as far as coming in on her day off on a Saturday of all days to accommodate my busy schedule so that I could do the paperwork for the car.
Kirsten makes me wish the Halton Honda was my local deal-ship. Also felt the need to mention that we also worked with Carlo he was very helpful, personable and explained things very well for me making sure that I was in a deal that made sense for me and that I didn’t have any surprises.
Such a wonderful pleasant and stress free experience, Alexandria was so great and experienced! She provided such a warm and friendly attitude with all the knowledge. Honda also provided a wonderful basket of chocolate on top of it! I absolutely love my new Honda Civic Lx! Thank you!
HIGHLY RECOMMEND!! - Hugh Bell is an outstanding guy to work with - very honest and helpful! He will always be the guy I go to. Very easy to get in touch with. He made sure I went home with the car I want and the colour that I want. The best of the best!!!
Went in to have my winter tires installed, no appointment needed.
I was met by Alexander Husen who was very pleasant and accommodating.
The service was done promptly with no surprises when the bill came.
Thanks, Alex.
April 26, 2018,
Took my car in for maintenance service and again was greeted happily and promptly. Received
my car in a timely manner and washed. Thanks again, Alex. Top notched dealership.
We leased a car back in 2015 with Greg Berg and it was a great experience! Our car was up for lease this August and we dealt with Greg again and he was nothing short of amazing. He worked with us Snd got us into the car we wanted. There was a small issue with the paperwork and Greg dealt with it amazingly. Highly recommended Greg and Halton Honda! Top notch service every time. Thanks again Greg!
Greg Berg from Halton Honda went above and beyond and exceeded all expectations. Honest, trustworthy, and very well respected.
The endless reviews speak for themselves.
Thank you again Greg, our family is so happy with our purchase and all the service!
The cars were nice. All the new models. But not a soul came to help us out which quite dismayed me. Went elsewhere.
I had such a great experience at Halton Honda! It was my first time buying a car and I'm so glad I decided to take a look here. Kirsten was my sales associate and could not have been more helpful and professional. She answered all of my questions, and made the process so easy! I would definitely recommend Halton Honda for anyone looking to have a great shopping experience.
We purchased two vehicles from Greg McLean at Halton Honda Burlington. After the first experience of excellent customer service we went back a month later to see about purchasing another. My sister also purchased a vehicle from Greg and is thrilled with her purchase. We received excellent customer service, very professional yet down to earth, very personable. He really cares, listens, not just a salesman trying to sell you any vehicle. He provided us with all the information we asked for plus more. I would highly recommend Greg to anyone looking for a vehicle. We are thrilled with the vehicles we purchased. Thank you Greg!
I’ve leased two amazing vehicles from Halton Honda. Hugh Bell was super helpful and in no way a typical “pushy” or “sneaky” salesman. I would highly recommend this dealership to anyone interested in a Honda.
Good experience dealing with Cory. The shuttle service is great if your car needs sometime at the workshop. I was clearly explained what would be done and give a summary after the service. The only problem I had was actually getting an appointment. I had to book 3 weeks in advance to find an evening or weekend slot.
A little disappointed... Went in to drive a couple of 2019 vehicles and was so disappointed (and a bit repulsed ) at being given such a filthy 2019 Pilot Touring to drive. I've been to Chrysler, Ford, Cambridge Honda and Toyota in the last few months .... Have never been given such dirty cars to drive - brand new, no less ! It was very interesting to me that they'd put a potential lifetime client in a vehicle that was so dirty... It definitely ruined the experience (was afraid to touch anything in the Pilot). The sales guy was very nice to us which is why I'm rating it a two star Instead of zero.
Greg Berg of Halton Honda gets our 5* review. My wife and I first met Greg in 2015 when shopping for a new car. He was excellent and although we didn't end up buying a Honda he was very professional about the whole thing. We finally ended up buying a new car from Greg in 2019 and he was thorough, professional and always has a smile on his face. In 30 years of buying cars Greg is at the top of the list for best sales rep I have dealt with. Highly recommend him!
Very Good Experience: We had been looking at the Honda Civic for almost a year and during that time Robyn kept us abreast of any news, including incentive programs and new features on the 2019 models. She was extremely helpful and patient and did not try to pressure us into buying one. Now that we have finally purchased a 2019 Honda Civic Touring model we are very happy and hope to enjoy it for many years. Thanks to all who helped us with this purchase. Ed & Bari
After travelling and hour and a half to see a particular vehicle, it turned out not to be what I had thought I wanted. My salesperson, Alexandra, offered other options to try and she found what I really did want! She didn't try to talk me into something beyond my budget but got me the vehicle I didn't think was within my reach. She was so easy to work with and made me feel like I was the only person she had to help. We weren't rushed or pushed in any way. The manager was also very helpful and willing to work with us then the finance department took care of everything quickly and smoothly. From beginning to end it was an easy process and I got a vehicle I absolutely love! I would recommend Halton Honda (and already have) to anyone! Thank you Alexandra for everything! We'll be back to see you when we're ready for our next "new" car!
Alexandra and the whole Honda team were beyond helpful and patient! It was my first time buying a car, they were there to answer all my questions about the pros and cons of finance vs. Lease. During the entire process, Alexandra the sales associate was informative and quick to respond. It was a positive and smooth experience. Super happy with my car!
Excellent service at Halton Honda. Thanks to Ryan. The guy with tattooed arms. He's one of the best and most experienced mechanic I came across. Great advice, well done job. Keep up the good work Ryan!
Amazing experience!!! We were brand new to the dealership and the GM Brad treated us like we were family. Both he and our salesman Wade were excellent. They even accommodated our senior pup who couldn't be left at home alone and gave her the 5-star treatment. Wonderful environment and staff. We highly recommend this dealership! Ask for Wade...
Greg M is a really good salesperson. He explained my needs vs my wants and helped me make the best buying decision. He was very thoughtful to my needs when I was purchasing my new Honda Odyssey 2019. I could very much go on and on about his outstanding customer service. I will recommend him and this dealership to my friends and family. Very good work Honda. Also Amit you are also on my good list. You did your absolute best to make sure it was affordable and in my budget. Very good staff experience at Halton Honda in Burlington. I'm so happy with new Honda thank you!!
I've always been very happy with my experiences at Halton Honda. The Service Manager, Carlos, and the Service Advisor, Marc, took great care of me when I recently had some concerns. They went above and beyond to ensure I walked out of there happy. Much appreciated. Trustworthy and transparent service!
I bought my latest car here.. a Fit... and had a fantastic experience. The salesperson, Alexandra, was exceptional. She definitely did not try to sell me something I didn't need. She listened and she found just the right car for me and I love it love it love it. This was a few months ago but I thought I'd wait a few months to see how I loved the car after the honeymoon phase. And I still do. She found me a great car for an amazing price and it was just a treat.
We had an excellent experience purchasing a car with Halton Honda. The staff is very experienced and professional and the whole process was very quick and hassle free. The facilities are top notch. Shams, the GM at the location, personally looks after his customers and makes sure their experience is a pleasant one. Will definitely recommend friends and family to buy their next car from here !
I had such a great experience at Halton Honda for my first oil change. I had a scheduled oil change appointment, but I also had a minor issue with the trim around my window, which I advised Marc of and he told me he would have the technician look at it for me. The technician advised he would order the part for me free of charge as I have warranty and to book an appointment and he would do it for me. For my second appointment, I needed to use the shuttle service and needed to be dropped of at work and then picked up on my lunch hour. The service I had was just amazing, the shuttle service employee Stan called me right at 2:00pm, and was at my pick up location within 10 minutes. I felt very comfortable with both Marc and Stan as my car was being repaired. I would highly recommend Halton Honda as the staff go over and beyond, are extremely friendly, and the overall customer service was excellent!
Just traded my BMW X3 for a Honda CRV from Greg Berg at Halton Honda in Burlington - outstanding customer service every step of the way. Attentive, helpful and knowledgeable...and a really good guy. My husband was traveling on business all month, so it was just me and my teenage son making the purchase.....really appreciated Gregs honesty and respect towards both of us. My husband wasn't able to make it to the dealership and didn't see the car until after the purchase - he is really pleased with our choice. So glad to be back with Honda - I love my car. Oh...and the local restaurant recs were a hit with the family...Thanks Greg...we'll be back!
I recently bought a new vehicle here and had a great experience.
We just picked up our new CRV from Halton Honda and what a great experience. This beautiful dealership makes it easy for busy people to purchase a new car. If you are looking for an easy going, no pressure sales rep Mike Robichaud is awesome. He helped us get the perfect vehicle and we look forward to dealing with Mike and Halton Honda when we replace other vehicles.
We have just experienced terrific service from both Halton Honda and Honda Canada. We had a situation with our Honda Civic Hybrid and between Honda Canada and Halton Honda, our issue was resolved professionally, timely, and with virtually no inconvenience to us at all. It's really comforting to know that there is still a company that stands behind their product and takes care of their customers! Thank you once again!!
I had a 10 yr old Honda Civic, traded it in for a great deal on a 2012 Civic. Greg Berg is a great salesman. He truly believes in the value and quality of the product he is selling. To my disbelief two months later I got in a pretty serious accident and their body shop manager Jason repaired the damage to the front end. Wow it looked so great I couldn't believe it had ever been in an accident. Highly recommended.
I have, only in the past eight months, been to this Dealership for Service such as changing my winter tyres to summer tyres and vice versa, oil change and some minor things. Except for my very first phone call, when a woman answered the phone and sounded very abrupt, I have found this Dealership very good. The Service Staff all look very contented which reflects on Customers. So far I have found the staff very pleasant and helpful. This Dealership needs commendation for its good Customer Service. Their Showroom/Service Area are clean, bright and spacious. They have two very nice Waiting Areas, one with a large TV and comfortable sofas. The other Waiting area also has comfortable Pub style high table and chairs, sofas, Internet Service with two computers for Customer/children's use, a kids play area; a very clean Coffee area with a variety of teas/coffees and a good supply of everything needed and also treats and water bowl for the dogs. What more can one ask for. I was explained about charges for routine Service which is also in a print-out, i.e. Check-ups, Oil change etc. Hopefully, honesty is their Policy, because word of mouth brings more business. I would recommend anyone to this Dealership.