If there was a “0” or negative level, I would give your company that.
Worst customer service ever!! My son trusted his Honda Civic to this establishment and it’s now almost a year and they are not taking any responsibility for a missing/broken part. “My employees would never make a mistake!”
So, what is a person to do?!
Well, my son has 3 keys he has to use and still cannot get into his car on the driver’s side door. Imagine a 6’1 person having to get in on the passenger side to unlock the drivers side door every time.
Great service! Replaced my broken key fob in half an hour!
Sales staff are NOT pushing you to buy, they only want you to have the best vehicle built. Prices high? You get what you pay for. If you want a lemon you're at the wrong dealership. Shayne never pushed us to buy what he thought was best, we were never pushed to buy our CRV but are completely satisfied with the sales and service. This is our 2nd CRV and the only manufactured automobile we will be purchasing in the future. I've only had problems with all the others manufacturers, dealerships included but not Kings County Honda
Very satisfied with the service. Nice ride home with my CRV.
What a store. Great service and great people. Nick and Dwayne are the best
Best customer service I have ever received. The team is amazing. Special thank you to Jon for all his information and taking the time to answer my questions.
Poor and very unprofessional service. Inquired about a vehicle with Shayne Webster and he sent me over to whoever their finace worker is and she said she emailed me to let me know how the application went. Never received a single email from her or a call or even a voicemail. 4 days later thos dealership has just left me hanging. With their high rates and poor service your just better off going to another dealer. Never had such poor service in my life.
Nice staff and competitive prices on their vehicles
Got an appointment for car maintenance in less then a week, the local Honda Hrm said 4 to 6weeks before they could take my car
Just bought a 2020 Honda Accord. Couldn't have gone much smoother thanks to Shayne Webster (sales associate) and Kim Whynot (financial services representative). I highly recommend Kings County Honda to anyone thinking about their next car purchase.
awesome, clean, safe and friendly
Just started working here, and I love it! People are so friendly, and helpful. It's clear that they really care about their customers. And Hondas are some of the best cars out there!
They were so supper nice
Staff were friendly and helpful. Sales practices, to be desired.
The issue was with the initial sale and lease replacement. We checked the prices on the Honda website and ensured it matched our budget. Upon arrival and sitting down with a sales rep, we realized that the advertised price was misleading and did not match our budget at all and the price was much higher than advertised. The sales rep told us that the price difference was probably due to me not checking the box to include taxes on the website quote. I asked if i had an option not to pay the tax on the vehicle when i purchased it, at which point the sales rep replied no. I then asked why it is even an option to check off on a website if it's not an option upon purchase. He agreed it was a misleading sales tactic on Honda's part. The car was great for two years until a shock went right after the warranty expired. The extended warranty i purchased for the 4 year term of the lease did not cover two things: shocks or brakes. how convenient. that extra money i paid for piece of mind gave me none. Cost of the shock replacement, around $300. I was asked if i would like to return the lease and pay out the difference to get a new car. i agreed if they waived the shock repair cost on return. The new lease was obviously going to cost a bit extra however, i was going to be charged a lot more for the exact same car only 2 years newer with no rust protection or tint like my old car. After haggling with the sales people, they agreed to have rust protection and tint installed on the new car at no charge. I am very happy with my new civic however i was not happy that had i not haggled with the sales people, i would have paid a lot more for less as they were prepared to lease me a new civic for much more than i had agreed to without the extras i had originally purchased and insisted on again.
To schedule a car maintenance and not let the customer how long that be and a customer shows up state oh by the way it will be 4 hours. At 10 and car still not done at 4 pm.. make a customer spend all day. Its absurd
If you're looking for a car this is the spot to go. Friendly welcoming staff from the time we walked in.
Great to deal with. With no pressure.
Incredible customer service. My wife and I were looking into a Honda Odyssey and Kelly was a joy to work with. Highly recommend!
when i call, pick up the phone. i leave a voicemail and never get called back (that star should not be there, it makes me to a star to post) i give you -1000000 😒😒
Best Used vehicle experience I've ever had at a dealership!
The staff is very friendly and always helpful when it comes to encountering and aiding me with a problem about my car. They do fast and efficient work doing any job and are very flexible with in person, by phone or online booking for any appointment you may need. Always a treat
The staff is friendly and the service is outstanding!
Kings Honda's sales department and management team are one of the worst car dealerships I have ever had the unfortunate experience to meet. They have ZERO customer service skills. They are rude, arrogant and very unprofessional. The Honda name can only carry this small town dealership for so long in todays face pace ever changing automotive industry.
Kings Honda 's sales department and management team need to be reminded that if it weren't for customers they would NOT have their jobs. Furthermore, by the looks of King's Honda very small and outdated 1960's building it is obvious it needs a bigger and more modern dealership.
In the meantime, don't waste your time on this small town small minded hick dealership. Go to Halifax as I did to buy a new Honda from a modern, reputable and professional Honda dealership where customer service is still their #1 priority.
Purchased a 2019 Honda CRV from them today. The sales staff and finance staff were very accommodating. No pressure or rushing from any of the staff, and were very attentive.
While I did not deal directly with Kings County Honda, I had the very questionable "pleasure" of providing my own professional services to a member of their sales staff.
The management of Kings County Honda may wish to reconsider who they permit to wear their branded attire in public, since it represents their face and reputation in the community.
As it happens, I just made a purchase of a Dodge Journey several weeks ago and am now thankful that I was spared the indignity of having to deal with such an offensive, arrogant and rude member of their sales staff.
By all means purchase a Honda, a worthy, well-loved and reliable brand, but I suggest that you do so out side of Kings County.
My son bought his first car thru Kings Honda. And Kelly King was very helpful, knowledgeable and helped him choose the right car for him. A Honda Civic EX
thanks Kelly and Kings Honda!
Everyone was very helpful and very easy to talk with. Willing to give go over and above to keep the customer happy! Thank you,for the wonderful experience!😊
Was 1 hr early and they took me right in
Took a civic hatchback out for a test and they didn't presure us to buy just asked us what we thought. I appreciate when you are treated as a person and not just another sale. Very nice sales people.
Very nice and friendly
It's okay. Unfair to compare to Halifax, but there is a large difference in customer care.
So good to you