Just wanted to share my wonderful experience that I had at Steele Honda. My salesperson was Sheldon Martin who made the buying of my new car so enjoyable. Sheldon was so patient and he took the time to make sure that I was completely satisfied with the car that I chose. While making my decision on the car I texted and emailed Sheldon with many questions and he always responded immediately with helpful answers. If you are looking to purchase a new or used car at Steele Honda I would certainly recommend Sheldon, you won’t be disappointed. After deciding on my car I met Tony Reid who handled the financing of my car. Tony was also great as he explained the process in great detail and answered all of my questions with such ease. Anytime I did have a question I would call Tony and he answered his phone immediately with a knowledgeable response. I am very pleased with experience at Steele Honda and especially with Sheldon and Tony. Thanks for everything!!
Myself and wife Holly purchased a 2022 Black edition CR-V and right from the first inquiry, our salesman Steve Abbott was second to none!!! He was there for every question, and was beyond patient!!! He made this purchase of this vehicle so easy and effortless. He was fabulous!!! Would recommend him any day of the week!!! Thanks again Steve and all the staff at Steele Honda!!!
Zack helped me find my first car and made the process very easy, and stress-free! Darryl also helped me with all the paper work, and making sure the process went smoothly. They went above and beyond, by keeping me updated at every step, and delivering my car to me after being fully detailed and inspected. Would highly recommend!
Our experience with Steel Honda St. John’s was very positive and we love our new Honda CRV Sport.
The staff there are very friendly and welcoming and it quickly makes you feel like you are part of the Steele Honda family. Thank you to everyone who made our experience such a positive one , but especially to Dwayne Price and Tony Reid. I will definitely recommend you to friends and family.
Just picked up my new Honda Touring CRV. Couldn’t be more pleased. Sheldon and Jeremy were outstanding to deal with and demonstrated great customer service. Would not hesitate in recommending Steele Honda.
My experience at Honda was AMAZING! I couldn’t get over the great customer service I received from Josh Reid my salesperson and George the finance guy. They went over everything thoroughly with me and made sure I left there happy! Which I did! I bought a 2018 Honda Civic Sedan EX and I love it! Thanks Josh and George! You have a customer for life here!
I couldn't be happier with the staff at Steele Honda. Sheldon was fantastic to deal with since the offer was first made in January. There was some delay due to forces out of their control and Sheldon would call me regularly to keep me updated on status. Thanks to him and Tony in financing for another great experience - great team at Steele Honda! Love my new CRV Sport!!
Excellent service on our recent purchase, Donnika was great to deal with and kept us up to date on vehicle arrival time. Also Jeremy made everything a breeze on the financing side. We have already recommended Donnika and Jeremy to family and friends.
Donnika, Suzanne and the sales Manager were just amazing! The environment was clean, friendly and so welcoming. Donnika was so patient with me as I was not exactly sure on the vehicle that I needed. Her knowledge, warm personality and skill matched me with the perfect vehicle. I'm beyond pleased with my new vehicle.
Great Sales team but ignorant service team. I brought my 2019 Honda Civic in for a fuel pump recall, while the fuel pump was replaced this dealer decided to add services without my consent, I asked for proof of consent (Email, Text , or Phone Call) and there is none because I was never contacted for the services. The dealership is currently trying to charge me for services I have never asked for or needed. (I had a oil change two months prior to bringing this vehicle in with less then 2000KMs on that oil change).
I was called by the service manager who called me a liar, I asked them to pull/play the phone call to prove I had consented to the services and the service manager said they cannot retrieve the call. He was extremely condescending on the phone. I have never in my life dealt with someone in customer service that was so rude.
Perfect sales team. Great service team unless there's a problem with your vehicle. Ridiculous. I've owned new Honda vehicles, many, for 28 years.
I highly recommend. Fantastic customer service. Each person I came in contact with was super friendly and professional.
Brought the car in on a Tuesday because of every warning light coming up on the dash and to get an oil change. The car was there for a week between them having issues figuring what was wrong and getting parts in. The lady at the service desk was great to deal with and very understanding about getting a rental and shuttle service. Reason for the one star I paid for an oil change and they must of done that first before addressing the other issues. When I got the car back it had 350km put on it and down to 60% oil life. Must of had the car running the whole time it was in the shop for that to happen and plus it not sounding the same as it was before I put it in. Good thing I purchased the 8 year warranty with this rig I’d say seeming it’s only a year old
Big thank you to Dwayne Prince and Steve Burry.. your service was awesome 👌 👏
@Response
During my time there I was inquiring over a power steering oil change at the service station, I was told the "it was sealed system and you do not need to change it" I can tell the clerk did not know what they were talking about, the person eventually moved me up to another person in an office where I inquired about that being in the service list, it wasnt, that's exactly how you get your power steering pump to fail, excess pressure build up ruining high pressure hoses, and premature rack failure and one of tech around agreed with the clerk from earlier, both of that just put me off, ended up buying some power steering fluid and just doing a change on my own instead of a flush.
The civic has a recall for an airbag, that was the other reason for the visit, so I got what I needed done at the end.
My car was scheduled for a recall. I dropped my car off in the morning and my partner had to take the full day off work (vehicle required for the job).
They had the car all day and realized 3pm that they forgot to order the part, AND their "machine" to fix it was broken? I was late for work and my partner taking the day off cost us over a hundred dollars as my partner has to book another day off.
Service advisor said sorry once and sent me out the door. They forgot to call me to book a follow up appointment and sent an automated video thanking me and asking how it went. Felt like they were laughing at us or taunting me.
Terrible experience, AVOID. I'd recommend another shop for work on your vehicle.
With all that said, I do like my honda car and thanks to the corporation for doing the recall. Local experience was not the best.
Management will call you a lier indirectly and not take ownership of their mistakes. They are rude and they will belittle you in front of others. They lied to me on a few occasions. I will always get a "survey" but I have not got a survey in 2 years. Service is gone down here from management. Kelly the advisor there is the only one there who is nice and will help you out. Been a loyal customer for 8 years but I will never be coming back again. Management will not help you at all and make you feel like you are the problem. No point in talking to them either. At one point, the manager wrote back saying basically, I am done with this conversation. If I could give no stars, I would.
Just a tip I learned. If you're ordering parts make sure they have it in store. Their parts team said an item would be in as a truck was arriving. Turns out it was not there and I wasted a trip.
Great service. On my 3rd vehicle from Honda. Great vehicles, great people
I’d like to leave a review on Sheldon Martin I’ve got a couple of vehicles from him now, And He’s by far one of the best sales persons I’ve ever dealt with, great service , answered all my questions, Very experienced and easy to deal with, Thanks bud I’ll see you in the future
Always helpful and courteous.
Honda’s are best cars.
Service is excellent
Sales: got me in a Ridgeline for a test drive on very short notice. Salesperson was very knowledgeable about their fleet. Thanks!
Good and warm staff with helpful advice and suggestions. The sales representatives were very polite and helpful and answers all your queries. Service is very good and did sometimes accommodated for early appointment if you wanna change your winter tires. Highly recommended
One of the best, if not the best place to purchase a used or new vichele!
Excellent Customer Service and experienced Sales team that are genuine and sincere.
Great service, count expect any better.
Lauren was really quick on the updates and easy to contact when I had to call her.
Also... I'm a big fan of the new after hours Kiosk that always you to pickup and pay for your vehicle after-hours. It is a fantastic addition.
Upgraded my Civic and got so much more in a car than I ever expected. Customer Service was amazing. Can't recommend Leanne Penney enough.
Excellent experience all around for purchasing a new vehicle. You can't go wrong. Big shoutout to Sheldon in the sales dept. and Tony in finance.
Didn't have a good experience buying a used vehicle from here. Won't go into detail but it was inspected twice and failed to see 4 problems. Sales was okay, the salesman was friendly but soon as he found out I had issue he spooked. Had to go to the manager. They questioned me as if I was lying and I had brought it to a reputable garage and had proof. In the end their fixing the issues. My issue is I shouldn't have gone threw so much trouble buying a suv that was inspected twice and had obvious issues.
Always a pleasure to visit Steele Honda and get a deal on a new vehicle! Thats 3 for me from the same dealership!
I got a 2019 Honda CR-V. I got a horrible experience with Steele Honda St. John's NL. My car was booked in for paint warranty and it is scheduled on August 19 - 21. They told me they will give me a loner car and I ask them if I can have the car till the 23rd and they told me YES I can have the loner car till 23rd as long as I pay the extra days that I'm gonna be having the loner car.( I agreed to pay ) So anyway I drove up this morning and was told that I have to bring the loner car back on Friday 21st because they don't have enough loner car. I was totally ROTTED because I got everything planned and won't be back till SUNDAY! They told they will rebook the paint job!
What a terrible service! Also It took them over A month or two before they got me booked in for warranty!
Very disappointed !
Extremely disappointed in this Steel Honda Dealership and their misleading customer service online & accusatory approach of in person Customer Service Representative Kelly who accused & embarrassed me in front of other customers & Honda employees present a week after I made the horrible decision to bring my vehicle to their dealership. It has been a nightmare for myself & my family (with two toddlers)during this difficult time and we moved to St.Johns a few months ago from Grandfalls, NL.
I have been a loyal Honda customer for years (and my family); this is the first time I have encountered the in-expertise of their technicians in Service Department (who provided an advice on what my vehicle needed in order to fix a problem (rattling noise from the front of my car that only got worse, especially when driven on the hwy with my children present in the var) My vehocle was serviced & a road test was apparently also completed by Honda Steele staff in St.John's - much to my dismayed, the problem was not fixed & my car was not safe to drive)
To make matters worse, I personally went to the dealership & was accused for possibly getting my breaks replaced by a “third party private company” hence the quality of my breaks was blamed AFTER the supposedly service completed before ny car was returned to my family & I.
I was eventually told by the Service Rep. (After being conveniently Acccused) that I’d have to spend about $1000 to get my brakes replaced and THAT should fix the problem for sure this time. It was apparently my Own fault for having them replaced by a "third party company" that mislead & replaced breaks of the lowest quality - that wouldn't havr been by a Honda Dealership (her justification: she couldn't confirm my Honda client
File: she didn't have access to the service information from other Honda dealerships
In NEWFOUNDLAND!) I was to be blamed as a customer for asking the question.
I have ONLY ever had my vehicle serviced at the dealership & to date, relied on their expertise and was Never embarrassed, accused in this manner. I left their dealership extremely frustrated as no one was able to help me, and told me to rent a car UNTIL the next appointment I was asked to book to get the breaks replaced. Or just drive it back to my house - while I was told it may not be safe to drive. It was "demanded" of me or politely Asked" - I really did not have a Choice as their Loyal Customer; did I? My family & children, during these difficult/uncertain times - we ALL rely on our safe vehicles for commute & our homes. Just like
I asked WHY was this not done earlier? As they had to replace the wheel bearing and align the wheels. Why didn’t they recommend breaks (it was ALL done within 2 weeks from the service date) - the reply was “maybe they didn’t look at the breaks then.....” It is beyond me how my situation was being handled.
Online chat platform - I talked to Samantha for MOST of my day via the social media chat (on Steel Honda’s website) - long story short, I ended up calling the dealership before they closed as I didn’t get a call back as promised and talked to the Real Samantha (who works at the dealership& confirmed Her picture is used but the conversation I had was with someone Else pretending to be her to provide service)
Samantha was a pleasure to talk to....
However, after a Long frustrating and stressful day to get my vehicle fixed so our family had a car, NOTHING was done.
My breaks were changed at a Honda dealership (their Service Manager then confirmed) and in August, 2018! I was under the impression that he was familiar with the issues well, however, we just went in circles and eventually hung up on us.
Online chat was ALL misleading & wrong promises to resolve the matter and basically you’re just fooled as a client. With COVID restrictions & online platform being promoted for communication & help. How is your dealership okay with providing wrong information, provide appointment times & confirmations so openly which not only extremely inconvenient, a complete waste of time and nothing gets rectified.
Disappointed in Honda this morning. I had used their website chat service on Thursday to book an appointment for this morning, and was supposed to receive a call regarding availability of a loaner vehicle. I did not receive a call on Friday or Saturday, so called out this morning to confirm. Good thing I did. I learned that the chat feature is just a robot, and I don't even have an appointment, let alone a loaner car. When I asked about getting one, I was informed that I can never have a loaner because I live locally. Under normal circumstances, sure, an inconvenience but not a huge deal. Due to covid-19 however, they don't even have a shuttle available, and I wouldn't be comfortable using one anyway with all of the distancing recommendations still in place. I was basically told if I can't find my own ride, I'm out of luck
Bought a used vehicle here. It looked great, but I'll just warn everyone purchasing used vehicles here to go over it with a fine tooth comb. As mine had several issues. Like windows that don't roll down. Something I expected would work.
Had a great experience purchasing a new 2020 civic, all staff I encountered were friendly, knowledgeable, and willing to assist me in any way. I highly recommend this dealership. And a big shout out to Donnika Wadman for her amazing service and making the experience awesome.
Brought my vehicle in for service and was greeted immediately at the drive-in facility by a customer service agent who took my keys and provide me a ticket stub to give to the customer service agent.
At the service desk, I was greeted by a professional customer service representative who took my information and processed my work order immediately. She was courteous, professional and certainly appeared to be knowledgeable about the service required. Looked after me in a few minutes and I was on my way. I then received a call from the same representative to advise my vehicle was ready for arrive and this was followed immediately by an e-mail with the same information. Excellent service!
Highly recommend Andrea in the sales department and Suzanne in the finance department! I truly cannot thank them enough for everything they done for me. It is the best experience I've had with Honda thus far. You both truly deserve as much recognition as possible.
Horrible customer service. Rude and obnoxious.
It's the best place to work
Awesome customer service. Even at the parts counter ;)
One of the last 6MT sport sedan is available here. The Accord Sport 2.0 edition. Get classic, fun to drive, family sedan this year as it will probably soon vanish, ending an era in manual transmission sedans.
Staff are friendly. Great service. No pressure from sales staff. Great place to buy a vehicle.
I bought a civic. You can't kill it. I couldn't be happier :) Too hard to get in for an oil change though, so I have to go elsewhere for minor servicing.
Surprised about the lack of new car warranty coverage on Honda's
Do not trust in their own vehicles enough to provide a decent all inclusive warranty like Ford does??
I pay nothing for maintenance on my F150 but there's always a cost involved for the same or similar maintenance on the Civic.
In hindsight the second vehicle should have also been a Ford.. next time it will!
We went to City Honda a few years ago and leased a Fit. This was our first dealing with Honda and I have to say, the entire experience was great. A couple of weeks ago we went in and got our 2nd Honda vehicle...the 2018 HRV...and once again the experience was great.
In the process we even won an awesome lawnmower!
I strongly recommend City Honda.
Great customer service and staff. Happy that I chose Honda!
Honest mechanics... Had a clunk noise in my Honda that no one could seem to properly diagnose.. brought it to Honda paid a fair price and the mechanic knew what the noise was from the very second he heard it.
Had trouble with oil consumption but eventually they fixed it. Free coffe.
Excellent friendly customer service. You get the feeling this place is well run.
Be OEM
Good people to work with. The Garage is great for the cold winters. the Popcorn machine there is my weakness.