love when employees tell you to call back when they're closed to talk to the parts centre last time i called they told me the price of a battery for my bike for like 600$ and bought a brand new one for 230$ hopefully they pick up the phone tomorrow.
Best service staff around. Well organized and always have the time to explain what was done at my appointment. Mr. Tims, Ian and Brenda always go the extra mile to do the job right; no matter how hectic/ busy it is at the auto service desk!
Horrible service department and even worse sales team. Purchased a new 2020 civic. Had rain guards installed incorrectly, hood deflector not installed all the way. Found a bad rust spot on the fender 2 weeks after the purchase and they stated it was from those two weeks I drove it. Went to multiple body shops that said there is no way it would rust that quickly even if it were a chip from while I was driving. Will drive to any other honda dealer for parts/labour from now on.
Brendan was amazing! Easy stress free sale was professional, comprehensive and welcoming. Highly reccomend 👌
Great service Dave was quick got me what CRV I wanted in minutes. Professional and courteous. Strongly recommend!!!
Went in for oil change and Great service as usual. The only little detail that could of been done is fill up my windshield washer as it was completely empty and light was on. Sometimes those little details means a lot but overall, friendly staff and amazing service :)
Great service! Love the texts, and paying for the service was simple with the links. They also called me to inform me when it was complete. Friendly service! Thanks!!
I own a 2008 CRV and it was originally purchased from here. It still runs great. I replaced my battery and then my radio needed a code to work - they helped me with that for free. Very helpful staff!
Only 98,000 klms
The service lady named Mackenzie was able to fit my Honda AT motorcycle in on very last minute notice for a new front tire. The customer service was excellent! Zero wobbles, prompt service...what more could you want??? I will definately be back.
Personally had a very great experience, was looking for a Civic and Kris helped me find exactly what I wanted and great price that was in my price range! Wonderful service from everyone who helped me out at Honda. Overall very happy customer.
i went there to buy a Honda odyssey after finalizing the deal ...i was expecting they will have my insurance company to for updating with my Hyundai Elantra ...which the didnt so it took us time updating policy...so we were getting threatening emails that they are putting the van back in sale.management is zero ...specailly Kim lenihan,Business manager for her racist behaviour scott Keirstead Used vehicle manager for his threatening e-mails.I have sent already the e-mail to president and CEO of Honda ...to see how professional they are and waiting for there reply.
All they care for money/pay slips ...no customer service,no care for how bad customer service will effect Honda....SHOAIB TAJ
The folks at Honda are a class act they are always looking to help. 5 star rating.
Went today to have a engine oil changed. They told me to also change the cabin and engine air filter . But i know how to change it . So came back with filters . When i opened the cabin air filter, i found the receipt from their service department which was 2 months ago when i went their to have something checked . Someone put the receipt on the air filter which completely blocked the air flow and they didn’t even closed the air filter cap. It was their for 2 months, it means they do not properly checked my car before handling it to me .
Very knowledgable, polite, and nice people. I bought my first car here and I couldn't have asked for better service.
If you are looking for friendly, helpful, efficient service don't bother coming here. They have a really good way of making you feel unwanted and beneath them. When asked what the price would be for the vehicle we were looking at the salesman said " I don't know, what does the sticker say? It would be that plus tax." We were litterally trying to buy a vehicle we were interested in and that was the response. We had been to three other local car dealerships prior and they all sat us down and went through everything with us. Sutherland Honda definitely lost a sale tonight . We will never go back there nor will we ever recommend others go there. Never met a salesperson so rude or careless. Hopefully we will have better luck in Moncton or Saint John.
Bought wheeler tires. Good price and knowledgeable staff
Had a engine problem and they fixed it the same day.
Great service!
Absolutely disgusted a Sutherland honda. I took my civic in for an inspection feeling pretty confident it was 100% as I've maintained it well (it's not old). I was pretty surprised to kind out i "needed" new breaks and rotors. Feeling suspicious I got not one, but TWO second opinions. Both times I was told my breaks and rotors were brand new.
Sutherland honda, clearly trying to take advantage of a female whose not very well informed in the car world and trying to charge for unneeded repairs.
DO NOT repair your car at sutherland unless you want to pay out of pocket for phantom repairs.
Great place and great people to deal with. I recommend!
The staff was very helpful.
Good services sales not pushy
Over 30 years I have been doing business with every parts supplier/ dealer in the city of Fredericton. One of the parts counter employees could not be lazier and less help. I was told he may be one of the owners relatives either way after two or three years of dealing with his awful attitude I am done. Order parts from Moncton or Saint John.
Got wrong part. Part guys was slow. 2 guys searching for a part. 3 working. The 1 guy that was alone was faster.
I asked for a simple quote about a base model Civic, was told it would be given to me the next day due to renovations being done in the building, 3 days later I got a text back in the afternoon asking if I still wanted a quote, needless to say I had already purchased a vehicle at another dealer, who gave me a quote within 2 hours.
Awesome service they were booked solid and still got my keys programmed and me on they road in ju just a couple hrs thx soon much
I have lived in Quebec , Nova Scotia and now New Brunswick and I have dealt with many Honda dealerships over the years, one of the worst was St. John nb, but a few in Quebec were bad. Sutherland treated us like we counted, their customer service and management far exceeded our expectations because we didn't even buy our truck from them, would recommend this dealership to family, friends or anyone.
Jean and John Boudreau
Unprofessional sales staff, and finance person, and this is the 2nd time it happened with me.
General Manager: David Lenihan should be concerned because of his staff unprofessional behaviour all the business going to neighbouring Honda dealerships.
The dealership is expanding. Nice to see the photo of the founder, Mr. Sutherland. Service was as promised.
A rock solid reliable brand, and an excellent sales and service experience. You can count on their service department to be honest about what work needs to be done.
Great customer service and a great place to buy a first car. Thanks Sutherland honda
Bought my 2016 Honda Fit here this past summer. I had great customer service while buying my car. Also, continue to have great service every time I go in and I find the prices are always affordable for me, and they always work on what is most pressing and important. They also always check all fluids, which is such great service.
After approaching this dealership for a second hand vehicle we were pleased to find what we were looking for. However during both visits, the inquiry and the purchase, my husband and I didn't appreciate the service we were given. The sales associate proceeded to tell us he knew nothing about the car he was selling us, "hummed and hawed" when we asked to take it for a test drive, and only then realizing it was close to closing time when we requested this so he obviously wanted to leave and we were holding him up. I would have thought, salary or not, the employees at Sutherland Honda would have been more enthusiastic, whether or not the car was "new". The financial part of this, ended with us purchasing the car, but only after she answered her phone in the middle of my husbands sentence during our conversation, put her finger up to tell us to "hold on". No excuse me, do you mind taking this call? We both felt more like a burden than a customer. After this, even during questions that my husband had about the vehicle, she stood up to put her hands on the envelope and reassure us that its all in the envelope. I felt by her standing up and basically tapping her foot, we had no other choice except to hope for the best with the vehicle and leave. The entire experience was uncomfortable and we do not plan on dealing with this dealership again.
every time I go in for parts I get a rude vibe from everyone. like I'm an inconvenience when I'm buying parts from you. 3 years ago I went in looking for a 9th gen si. I had a sales associate tell me they don't have any because they are not popular. didn't offer to help find one from another Honda. so I ended up driving to Moncton Honda for my needs. who ever runs that outfit needs to have a chat with their employees about what customer service is and how to not make the customer feel stupid and belittled
Delt with Jason. Bought a generator. Was very happy with the service. Would definitely go back.
Great cars great service
I came in asking for them to check my exhaust as it was making a noise, they told me i was missing a cap on my tire and made me pay for it even tho i never asked them to check my tires?? The noise was still there and they sent me home. I went to Laaglands and they showed me that my exhaust was literally not attached.. not impresses at all, 100% unprofessional. Worst service ive ever had.
Alex Carron is great to deal with! Incredibly knowledgeable and helpful!
Waited two hours with an appt. They then told me they couldn't complete the job. They should have been able to tell me this within 20 min. not 2 hours.
Great location and awesome team!
People are nice and probably hold that place together. Services are not what I expected, they don't provide loaner cars if you new vehicle needs repairs. Just something to be aware of.
Jason is great to deal with. He made the details easy to understand.
He offered suggestion and choice that suits my lifestyle. I spoke to him on one day and the next day I was driving away in my new CR-V. I am also very happy with the service department at Sutherland Honda. Great Dealership all around!!!
I have been going to Sutherland Honda since we bought our first Honda in 1985. Since the first time I dropped our car off for service I have been treated with dignity and respect.
The staff are very pleasant and I have nothing but praise for the service staff and our salesman Andrew Hawkins.
Keep up the good work and I would recommend them to anyone.
The staff were very attentive and friendly. I would recommend Dave, he’s very knowledgeable and accommodating. He showed me all the cars in my price range and made me feel at ease about buying a new car for the first time! I will definitely be a repeat buyer!
Best place to buy a new or used vehicle. Jason M was amazing from start to finish! He truly values his customers and stayed late a few times just to accomedate our schedules. We had a short time deadline, and he found the perfect car for me! I'm overall very satisfied with the whole experience offered at Sutherland Honda. I would only recommend Jason to anyone looking to buy. I love my new car! Thanks again Jason!
Amazing staff and great cars at affordable prices! Also backed by a strong warranty!
It must have been good left with this
Service is quite good, they're happy to work you in even if you don't have an appointment. A good place to make a bad day better. The service enter is fairly often overbooked, however they can fit in serious issues if need be.
Friendly staff able to handle all ranges of customers. Experienced in all ranges of information you would expect a car dealership to be. Shuttle service, mechanic garage, trade ins.
Horrible experience trying to buy car here. The management doesn't care about your happiness in purchasing a new car here. It's very obvious what they want and that's your money above all else. Very arrogant. They are fortunate to have good brand or they'd be out of business. Other Honda dealers not to far away
Great people, wonderful to deal with. Could not ask for better service.
I get amazing service from Sutherland's. Brenda saves us a fortune with honesty. She's given me straight-up reasons as to why to or why not to fix problems.