Good service.
Honest people. Amazing service department. First time customers, they took care of us like we were old regulars. Awesome communication regarding repairs. Honest fair pricing. Great work. Highly recommended!
Eric was extremely friendly, patient, and knowledgeable. The experience was so smooth and amazing, I decided to go back to him when I needed another vehicle. Thank you Eric for your exceptional customer service!!! Keep it up Campus Honda Victoria team!
Bonnie and the service department staff were outstanding in taking the time to investigate the problem with my car. Bonnie especially was outstanding at helping me troubleshoot and plan a strategy for getting my car fixed. Here's the irony - it wasn't even a Honda car. I left the service department thinking, "with this outstanding service, my next car should be a Honda." Thank you Bonnie, and thank you Campus Honda!
Had a great buying experience at Campus Honda with Eric. He was patient, took lots of time outside of business hours to answer my questions, and make me feel secure about my purchase. Knowledgable, low-pressure. A shout out to Brent in finance as well, who never pressured me into anything I didn't want, and made the process quick and seamless.
I would definitely recommend buying a vehicle from this dealership.
I’d like to thank James and the team in the service department for the excellent work they do on a consistent basis. I have extremely high standards for people who service my vehicle (former mechanic) and the service team at Campus Honda have continued to exceed all expectations. Ryan and Kimberly were a pleasure to deal with today, along with Randy Hall who is very personable and clearly loves his job and horsepower. Steven in parts also deserves recognition for his amazing knowledge of all things Honda. I have never had a bad experience at this dealer, I would not hesitate for a second to recommended them to anyone for Sales or Service.
What a great experience! I went in yesterday morning to look at a new 2020 Civic and walked away with a 2021 hybrid Insight one day later. Painless smooth process thanks to Bob McMillan my salesguy and Gord Neave in finance. An absolute pleasure to deal with Campus Honda!
I recently had a wheel bearing replacement at Campus Honda. There was a little miscommunication on a charge, but staff and management were prompt, courteous and professional in responding. I would definitely trust and recommend them for service, based on my experience
A great service department.
Update: service squeezed in an oil change and let us keep our loaner for a little longer which I appreciated. Still hoping for a response from a manager.
First off I'll explain, I've been a loyal Honda owner for my whole life. I've owned 5 Honda's vehicles and have a soft spot for them.
1. My experience at Campus Honda has been mixed. Parts has been great, service for the most part has as well. My recent experiences have thrown me a bit for a loop. Today we had an emergency appointment which service squeezed me in for to replace an alternator and battery (which was ruined by the alternator) from an electrical failure we had 2 days ago. They got us in yesterday near the end of the day which was great. Diagnosed the issue and asked me in the afternoon if we'd like to go ahead with the replacement. We agreed and I asked when we could pick up because my wife biked to and from there heading to work. They said the technician would stay to complete the repairs and we could pick up first thing in the morning. My wife biked there in the morning (usually I do all of these pickup and drop offs) on her way to an appointment. She arrived in the morning and was told that the technician didn't have the car ready and they were working on it this morning. Yes, they offered her a car to drive there and back to pick up later which was the LEAST I would expect after not having a phone call to update us prior to arrival.
2. I'm in talks with the sales manager about upgrading to a newer pilot, 2016-2019 as they have one in the lot. I asked them to appraise the trade in for our 6th Honda. The entire conversation I received is about the km on our vehicle, service history, talking about wholesaling our 2011 pilot. I'm a little surprised that as we're looking at trading up for a vehicle which is also used and $30k the conversation isn't more positive towards keeping a loyal Honda customer happy.
3. The other thing, I asked from their sales staff is as this is a Jim Patterson owned location with an enormous network, why have I been told that they only deal with cars on their lot instead of reaching out through their network to help us find the find Pilot?
I'm just disappointed right now about our current conversations.
My wife was really upset this morning and it should have never happened. Her morning has been thrown for a loop and we're not sure if we can make our other appointment this morning after due to this. Honda is a great company, but I don't expect what we've just gone through. Hoping that someone reaches out to us to explain the points above. For our contact, our Grey 2011 honda pilot touring is being repaired today August 22, 2020.
I feel that a 3 star review is too high based on our experience recently but to be fair, I've had really good service before as well. It's just really hard to focus on this right now. Typically I use reviews to rave about experiences, and I always ask for a manager to complement their staff, rarely do them to talk about a negative experience.
I hope that someone calls or emails me back.
In my experience, this shop has been the absolute best in town for servicing Honda cars and providing excellent customer service. Their prices are at a premium compared to other places - it was something like $135/hr for labour a few years ago - but not without a justification. Their mechanics work fast and get the job done right the first time because they know what they are doing, a good example when paying more ends up costing you less in the end.
I have been a Honda Campus Victoria customer for so many years, bought several Hondas from them and I am very satisfied with every single one of them. Sales and Leasing Associate Eric is very knowledgeable, polite, sincere and helpful. Sales Manager Chris always puts customers first. Service Dept and their Manager James are very helpful and all I had was the best services through the years. Thank you all, keep up the good work.
Fabulous customer service! We reached out to Campus Honda looking for a vehicle that would work for my husband's mobility limitations. Not only did they find the perfect option (an H-RV that is easy to get into and out of and has tons of cargo space), but they couldn't have done more to make the whole process as easy as possible for us. They brought the H-RV to us to look at and test drive, worked with another dealership on ending the lease for one of our cars, and gave us a very fair price on the trade in for our other vehicle. Everyone we dealt with was caring, helpful and responsive, and they kept in touch with us throughout the process so that we knew what was happening. It made a difficult transition so much easier than we expected. Can't say enough good things about Campus Honda.
Had a terrible experience with the customer service. I have two concern and I asked him if it’s possible he can help me with. I told him last January I had an oil change and here’s my two concern. First concern is that an engine check suddenly appear in my dashboard after they did the change oil I’m not a mechanic and I assume maybe that’s the cause when they did the change oil and his reply was so impolite that right away he told me if you have $130 I’m not sure the exact amount we can take a look at that. Second I told him that after the change oil last time they didn’t put the sticker for the next change oil it’s still the old sticker and his reply we don’t put stickers anymore. When I picked up my car there’s a sticker on it for the next service. I’m so unhappy with the treatment I experienced. I’m a customer and just asking for some concern and what I got is an unprofessional customer service.
Professional and Caring staff. We were looking to sell our car, in a town with many dealerships none of them even gave us a quote and discouraged us from buying electric car which we had already ordered. Mr.Reilly from campus Honda assisted us and was to the point, did not push to sell or trade in and simply gave us a reasonable quote. My next car will be from this dealership.
I can't speak highly enough about all of my experiences with Gord Neave! Not only did he help me find the perfect car a few years ago, but when the time came to move on he also helped me with advice on how to go about a private sale! He's offered so much support and guidance along the way, well above and beyond what I could have imagined!
We've bought our family vehicle from Bob @ Campus for a few years now. The service has always been top notch. We wouldn't shop anywhere else!
Campus Honda is amazing with top notch service. I have never received such amazing service. From start to finish I felt like myself and my family was taken care of and in great hands. My needs were listened to and Campus Honda was so accommodating. We ended up leasing 2 new vehicles (Pilot and the Civic) and we are so happy. We are super excited to be a Honda Family. If you are in the market for a new vehicle highly recommend Campus Honda, you will be well taken care of! Thanks again Campus you guys are so fabulous!
Bought our last 4 vehicles from Mike Smith at Campus Honda. Always goes above and beyond. Excellent salesman!
Campus Honda is phenomenal. Especially Keegan Reilly, I was in the market for a new vehicle and doing a major upgrade. I was able to express what I was looking for what I wasn’t looking for and take my time, really deciding what the best option was.(we’re talking over a month of conversing back and forth, he really went above and beyond). He went over absolutely everything he could with me so I had full knowledge of what I was getting and why certain cars are better than others. You normally worry about buying a car due to pushy sales men... as a young mother I did not have that issue or worry one bit.
Damian Joncas provides a truly personable and knowledgeable experience. I honestly believe he was as excited about the vehicle as we are, and we have a new friend!
We had a very satisfying experience in buying our new 2019 Honda CR-V. The salesman (Damian Joncas) was very experienced and took his time in explaining all the features of the car, he also made sure all our questions were answered before we left the dealership. I have no hesitation in recommending Campus Honda to our family & friends when looking for a new car. We drove our new car home knowing that if we have any problems or questions that Damian & the Campus team would be there to help.
Regards,
Fred & Carol Ormiston
I leased a Civic 2019 last month; I'm very happy with the car.
Everyone at the dealership was very helpful and friendly, especially Graham.
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After the paper work, the car was going to be ready for pick up on the next day afternoon; When I asked if I could have a car sooner, they lent me a car for one day exactly the same as the one I was leasing. I think that was Extra nice!
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Thank you Campus Honda, and Thank you Graham!
I leased a Civic 2019 last month; I'm very happy with the car.
Everyone at the dealership was very helpful and friendly, especially Graham.
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After the paper work, the car was going to be ready for pick up on the next day afternoon; When I asked if I could have a car sooner, they lent me a car for one day exactly the same as the one I was leasing. I think that was Extra nice!
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Thank you Campus Honda, and Thank you Graham!
Very helpful and professional with all their services. I had a very positive experience. Highly Recommended!
Great customer service. I had to have my car service because it was recall. I like the free complimentary car wash: my was washed after been serviced (exterior only). Regardless, I like the service provided.
I'm looking for another vehicle and sales associate, Keegan Reilly, was referred by a friend. He was superb - so supportive and patient around my buying decisions. And he went the 'extra mile' in getting comps and other data on my trade-in vehicle. I felt his concern and attention throughout the entire process. HIGHLY RECOMMENDED!
Everyone at Campus is seriously amazing! Thank you for helping me save a TON of money that just wasn't in the budget while on holidays. Jack, Mike, Steven, Derrick thanks again! Customer service was great, and they rushed to get me in right away so we could get back on the road again to enjoy our trip!
My husband and I went to Campus Honda to get our first car. Eric and Spencer was kind and friendly enough to explain each and every minute details about the car to us. Gord relieved all our worries by explaining and giving us all the necessary information about financing. The overall experience was very good and we are happy with their service.
Just leased a new '19 Accord. Rafael has been informative and resourceful and didn't use any of the typical dealership sales tactics. Leased it almost as soon as he was done explaining. Nathalie was very kind and helpful dealing with paperwork. Overall experience was superb.
Great staff, very helpful and informative. Eric was super helpful and guided me towards exactly what I wanted in a car. Heading to the mainland in a week and can't wait to take my 2019 Civic Sport with me!
Today i was there for service after service they do car wash or vacuum i find out it just waste of there time and clients time because they just do formalities to show us .they just make swirl and water mark all over my brand new honda civic and now have to spend extra time to get proper wax and wash. If you guys don’t know how to proper wash so please don’t stop doing formalities because you guys just wasting time and water
I recently purchased a vehicle from Campus Honda. I have to say the whole experience was really amazing. I was contacted by Eric Mak after an inquiry I made through their website. He was extremely friendly and professional and made me feel at total ease while choosing and purchasing my Civic. When dealing with Eric, I felt that I was dealing with more of a friend then an actual sales person. I would certainly recommend Campus Honda.
Eric was amazing to deal with, from beginning to end! He was very accommodating, fitting us in during his lunch hour to go for a last minute test drive. He also stayed as late as possible (during the Raptors final game, I might add!) to help us finish paperwork. Our experience at Victoria Honda was wonderful. We so appreciate everything Eric did for us. Thanks Eric!
Eric was amazing to deal with, from beginning to end! He was very accommodating, fitting us in during his lunch hour to go for a last minute test drive. He also stayed as late as possible (during the Raptors final game, I might add!) to help us finish paperwork. Our experience at Victoria Honda was wonderful. We so appreciate everything Eric did for us. Thanks Eric!
Erik was fantastic to deal with. Me and my partner went in not really knowing much about what we were looking for but just off the recommendation off a friend who owns a Honda. He went through everything we wanted to know, wasn’t pushy In the slightest and made us feel comfortable in the whole process. Will definitely be going back when it’s time for an upgrade.
Scheduled my Honda for a scheduled oil change, but when attended was advised it would be an all day event so went elsewhere. My next visit involved an oil change and general maintenance. About 1,000 kms later the maintenance required light came on as they had forgotten to reset the maintenance light. Service representatives were fine as long as you don't ask clarifying questions. Service technician advised of a further issue, that I already had advised the service representative I was aware of and did not require attention. Overall adequate service, but not exemplary, as I have found at other Honda dealerships. Being the only Honda dealerships within a 45 minute drive of Victoria likely has resulted in a mediocrity mindset.
Great experiences with the team at Campus Honda. They are people who I can drop by and say 'Hi' to. The sales team is no pressure, relaxed, and were able to give me the best price among the Honda dealerships in B.C. Both the Parts and Service team is excellent. I had purchased a set of aftermarket summer wheels and UHP tires through the Parts department, and we spent a good couple months together planning and ordering, making sure everything was compatible, etc. They followed through every step of the way, even kept in contact with the wheel manufacturer for me. At the final steps, both Service and Parts coordinated to make sure everything went smoothly. I've been through many auto dealerships on the island, and in BC, but Campus Honda is most certainly up on my list. A shout-out to Steven in the Parts department, Eric Mak and David G!
I bought my first vehicle from Campus Honda. I took my parents’ history of vehicle ownership, all new, plus online professional website reviews for all current vehicle makes & models.
I chose a Honda Fit SE 2017 & just had my first servicing. All went well, changed my appointment ‘online’ a few times without bothering staff to make the change for me. I opted to have no vehicle wash.
My experience purchasing was excellent & my servicing professional re staff.
Although vacuuming was forgotten, within minutes after mentioning, my keys were returned by an active & busy young man.
Unlocked my newly serviced car & it may well have been the day I bought it . . . . Ah . . . . dreamy 🌟✨💫🧖🏼♀️
Looking to a possible future trade in & purchase of another Honda, don’t know when nor which new model 👍🏼 💕
Came in to get my tires changed and the woman working at the counter (I think her name is Sabrina) was the nicest people I've met in customer service. I don't know much about cars but she was so very informative! Will absolutely come back and recommend.
Service levels in garages and dealerships in Alberta and BC have came a long way over the last 10 years in terms of improving quality, customer focus, attention to detail and overall customer satisfaction. I have become used to this with Toyota, Ford and Mercedes dealerships but Campus Honda in Victoria, whom I've enjoyed using for the last 2 years with my Ridgeline, have really set the bar at a new level. My thanks and congratulations to the Campus Honda team.
Service has always been great both when buying our original.honda to the one we own now. Sales have always been no pressure and sales people listen to what you want/need. A d after sales service has always been excellent. My very first car was a Honda back in 1976 and my last car will be a Honda.
Just recently purchased a used car from this dealership. I think it was one of the easiest purchases I have ever made. These guys were so attentive to detail and their service was top of the line.
The sales associate that helped me was Eden Sunflower. I don't think I could have received better service. He was helping me on his days off, after hours, any time I needed something he was there to help me.
The car I bought wasn't even a Honda, but that didn't matter to them. They took great care in handling the car and servicing it, contacting the dealership of the brand of the car if needed with no problems. It came to me beautifully detailed and cleaned.
The car had a problem with the rear window, that I didn't notice until a couple days later. Their service manager called me back and booked the car in to get fixed the next day. They offered me a loaner right away without me asking. Ended up fixing the problem within hours and I had my car back by that afternoon!
I would recommend these guys any time of the day, any day of the week. I think I dealt with probably 5 employees over my purchase and they were all great.
Thank you Eden, and the team at Campus Honda! 5 star job!
Edit - 3/13/19 - Month later, my battery goes and dies. Nothing Campus Honda could have known, but I called Eden to see if there was anything they could do for me. They gave me a brand new battery the next day. Offered a loaner car again (which I didn't need). I'm so impressed with this company. 6 stars out of 6? Can we do that?
Purchased a New 2019 Odyssey from Campus Honda. Raphael Ng was very personable and transparent. The deal went very smooth and pick up the new van Thursday. Would highly recommend Campus Honda , and Especially Raphael.
UPDATE- Have had the Odyssey Touring for 1 week and absolutely love it. Spent a few months researching Minivans , extremely pleased going with the Odysseys over the Pacifica. Looking forward to warmer weather and road trips.
Keegan Reilly was awesome to work with! After a Honda dealer that I negotiated with on the mainland screwed me over on the delivery of my new 2019 Honda Pilot touring 7P.... I reached out to Campus Honda and Keegan and his sales manager David G. bent over backwards to earn my business and it resulted me catching the ferry from the mainland to Victoria the very next day to pick up my new vehicle!
I highly recommend dealing with Keegan and he was very patient and didn't roll his eyes or get defensive when I told him I was a Car Cost Canada member!!
They also gave me a decent price on my 2006 Honda Odyssey trade s/t a test drive which I was okay with. I was very happy with my new purchase and Keegan answered all my questions patiently when I took delivery of the vehicle the same day I caught the ferry.
The only thing I wasn't too happy with was that the insurance person sold me new plates when I wanted to transfer my existing plates saying I would get an extra year on the replacement coverage or that it might be less than the 3years...which wasn't really true.
dropping my car off this morning so i will provide below a review on my experience.
called a few weeks ago and made an appointment for maybe 3, but she said i could drop my car off at 7amish
7:22 am, i have left a $20 bill in the centre console cup holders. let’s see if it’ll be there when i get my car back.
7:31 am, car is finished being dropped off. they gave me a $15 voucher for blue bird cabs and called them for me to take me home. so far very impressed with everything.
7:45, i am already back home and gave the cab driver a $4.20 tip to use up the entire $15 voucher cause hey it’s not my money
12:55pm got a phone call saying my c at was ready to be picked up
3:41pm, got into my car and the $20 bill is still there, however they went through everything in my car.... i am assuming they didn’t take anything, but i obviously didn’t empty my entire car. i also think they vacuumed my car, but they didn’t dust the display or dash
service wise everything seems fine. they are very friendly people and the coffee machine they got makes a decent cup. nothing really bad to report so you are probably in good hands here
Update: just looked at my seat and found some sort of oil/grease stain on it. i’ve only used my car to go to the gym and store and haven’t done any hiking, so i guess they left this on my seat. would recommend you check your car before and after you get it for damage
Very poor customer service from manager. Most employees are well mannered and friendly. He is far from learned in the ways customer service. Being a honda driver for almost 2 decades i have not recieved this type of treatment elsewhere. Took mothers crv in for service and next day the door handle broke. He would not claim responsibility and wanted to charge her 120 per hour to diagnose alone. JOKE. Due to his lack of common sense he has lost 3 long standing honda customers.
Excellent experience. I bought a preowned SUV at Campus Honda. I was treated very well and I am very happy with my new vehicle. It drives like a dream!
Thanks again.
I purchased a new vehicle and traded my old one with Campus Honda a few years ago. This is my first service visit to change oil. Friendly staff and nice waiting area. No pushy up-sale. Job completed in about 1hr. Intend to go back.
I just had my car serviced here. I purchased it at Campus 2 years ago. Service was great and I they also checked my brakes and windshield wipers! Thanks very much.
We will be back:)
I can't say enough great things about this place! I have purchased 3 vehicles here in the four years I've lived in Victoria and have found everything -- from sales, business office, service and beyond -- to always be way above my expectations. Everyone seems to love coming to work and they show it. Campus Honda is awesome.