We had a great experience with Vancouver Honda when we purchased our new 2018 Honda Civic LX - we received a very prompt and friendly response from Darius with Vancouver Honda after posting our request to unhaggle. We received a detailed, line-by-line quote from Jay the sales manager within the hour of speaking with Darius. We were very happy with the quote and the level of service that Jay provided.
It was absolutely easy to work with Jay and Darius and we would be very happy to not only purchase our next Honda with Vancouver Honda but to highly recommend our family and friends to give Jay or Darius a call for their next car purchase.
I recently leased a new Civic 2020 from Vancouver Honda and I must say the experience was delightful. Edmund Chan was the sales advisor who helped us out and he was very polite, professional, knowledgable and helped us get the car we wanted. The management team John and Bryan and finance team Joanne and Heather also provided a high level of costumer service and professionalism. Over all I am very happy and will highly recommend you to visit this dealership before purchasing your next Honda.
HONDA on Marine drive is the best Honda store in my opinion. I tried other Honda stores and nobody can compare with Honda on Marine drive. Their service department provides such a great service and I am extremely happy with them and reccomend everyone Honda on Marine Drive. Thank you guys for providing such a wonderful service.
I used to my civic service regularly at this dealership, perfectly done every time i go, i only have one concern, which is, when everything is done and i go get the car, its been washed recently but its not dry it out, lots of droplets seems like its been a heavy rainfall few mins ago.
Overall 4 star!
***AVOID AT ALL COST, IF YOU'RE INTO HONDA'S, I GUARANTEE YOU'LL GET A BETTER DEAL AT ANOTHER DEALERSHIP** went in recently to buy out my vehicle after my lease ended. Decided to hop into a 2020 model and return my current one to them. After much negotiation with the leasing manager, we came to an agreed upon price. He said it was the best he could do already. Vehicle was set to be picked up the next day, however when I called they said it wasn't ready for another day. No big deal. The next day of pick up, I walk into another Honda dealership where the guy told me I'm getting a horrible deal since my trade in had a lot of residual value left in it due to the low km and buyout amount leftover. It took this dealer 10 minutes to get back to me and said not only can they give me a better offer, they could also put me into the highest trim model (the one I was taking originally from this dealership wasn't the top trim) and they could also give me a lower price WITH lower payments all because they could flip my lease return for more money and they could eat up their cost from there. You'd be stupid not to take that kind of offer. Vancouver Honda decided to keep my $500 deposit without returning it to me EVEN THOUGH I DID NOT SIGN ANY FINALIZED PAPER WORK. unfortunately this is just the cost of doing business, especially in sales. If you don't offer a good price and somewhere else does, you're going to lose the deal. Don't be salty about it. My best advice? If you're coming in here, negotiate a price you want, then take it to another Honda dealer and I guarantee you they will not only beat the price but you'll leave happier with your purchase as well. Avoid this place at all cost as I've already told my family and friends as well. Take it from someone who was ready to get a second vehicle from them. Btw, their best price is never the best. The leasing manager told me when they were about to lose the sale that they'll make it cheaper (I thought the original offer was the best they could do already? Hmm)
Dropped into the showroom to look for a new vehicle.
Salesperson was eager to help. However, person did not wear a mask or practiced physical distancing (continued to stand very close to us while answering questions as we moved away intermittently). Did not noticed anyone else in sales wearing a mask. Did not see any plexiglass barrier at sales desks either. We didn't feel comfortable to stay long.
In my 20 years as a car owner this has been, by far, the best car service experience I’ve had.
From the service specialist who helped me despite the fact that I had arrived after closing time and the engine stopped exactly in the driveway, to the customer service specialist (Aaron) who is an exceptional human being.
I will certainly return to this location for each stage of my car maintenance schedule. Happy to be a Honda Element owner.
Went here to look at a used car for purchase. Very unsatisfied with the service. The exact same car they had listed, Honda Civic, was a few hundred dollars more than another location, but I went there because it was closer. The car was qualified for Honda certified used, but they chose to not pay for it & instead, the customer would need to pay to get it certified, a few hundred dollars more.
What was the worst- they only offered $3000 for my trade in, a used Subaru Forrester, saying it was because it was close to needing a major repair (costing about a couple thousand dollars?) & deducted the cost of the future repair to the trade in value. They pressured me to buy the car, without a trade in, because I was very unhappy with the price. I felt really ripped off & unhappy with the whole experience, so I left!
I went to the other Honda dealership, Pacific Honda in North Vancouver, where my car was cheaper. They had already paid for the car to be Honda certified, offered me $7,500 for my Subaru trade in, and didn’t pressure me to buy. After my experience with this Honda dealer, I knew I had a great deal, so I made the deal.
Thanks to my horrible experience at this Honda, I found a better dealership.
Victor was a great salesman to deal with. He helped my family get into the accord I was looking for. Thanks Victor again for helping us.
Had a Great car service experience with Aaron Harvey I brought my Odyssey with break issues before long driving. Because of Aaron My vacation with my whole family was fun and safe. Thank you.
Oscar Ngai went above and beyond to ensure I was satisfied and comfortable with my new car purchase. He was honest and patient with me all throughout the process and helped me make an informed decision based on my budget. He even followed up with me after the fact to make sure everything was good. I have went to other dealerships before hand, most were really pushy and did not take in consideration of my budget. So thank you Oscar & Vancouver Honda for making this experience so pleasant! I highly recommend Oscar if you need a new car!
This morning went for a service at this location.Experienced poor customer service from beginning. Rude attitude from guy named sanch (customer service advisor). The way he provides customer service is like as he doing something for free.Hope in future management will look into this kind behavior.
Not transparent at all! Very poor customer service especially from the manager. Do not recommend..
I bought a car from here last week.Everyone I encountered throughout the purchasing process was a pleasure to deal with. I dealt with a salesperson(Tyson) and the General Sales Manager(John) who had a great no BS approach which I found really refreshing. I highly recommend this place.
Had to get my car serviced for Air Bag recall. They gave my personal information to previous customer who had the courtesy car. He called me at home to see if he left his keys in the car, and offered to come to my house to check the car. Really !! I dont know who you are etc...
Long story - Not very professional !!. No sense of privacy.
I bought two cars from them, I will never go back will not recommend to anyone. Protect your personal information and go somewhere else.
Darius Lari sold me my new vehicle and I was very pleased with his service. He was very accommodating, helpful and a pleasure to deal with. I would definitely recommend to speak to Darius when looking to purchase your next vehicle!
I test drove a lot of vehicles and decided on a new Honda. I also did a lot of research online and used Unhaggle to establish a good price. I emailed three dealers with a detailed offer with my 'drive away price' on a 2020 CRV Sport. The General Manager John Lee responded promptly and professionally. We arranged a time to meet and I closed the deal with sales guy Ira Rodriguez, with zero hidden costs. Ira was knowledgeable and professional. The process of completing the deal and picking up the vehicle went smoothly. The Finance office tried to sell us additional warranties, undercoating, etc., but that is their job, and I respect that. They did not push when I declined.
The other two other Honda stores also replied to my email, but would not commit to the price via email. I have bought many cars over the years, and I have no interest in doing the "let me check with my manager" dance and "these are our standard paperwork fees, etc." nonsense.
Buying a new vehicle is a significant expense and no one wants to feel they are being lied to, hustled or cheated. Every aspect of my dealings with Vancouver Honda was professional, courteous and fair.
We purchased our car from Darius at this location. He was really helpful and trustworthy and made us feel comfortable throughout the whole process. He offered us the best deal that no other Honda dealerships did when we asked. We highly recommend him!
We got our 2020 Passport from Vancouverhonda. The gentleman helped us was Darius Lari, a generous, polite and respectful salesman. Darius offered us the best deal among three different honda dealers.
If you’re buying a honda, just ask for Darius.
I rented a car today and an employee named John Lee guided me. He did his best to offer me a good lease deal and professionally solved all the problems I was concerned about. Maybe I'll find this person the next time I lease. And Joanna, who is in charge of vehicle finance, also wants to praise her kindness.
I rented a car today and an employee named John Lee guided me. He did his best to offer me a good lease deal and professionally solved all the problems I was concerned about. Maybe I'll find this person the next time I lease. And Joanna, who is in charge of vehicle finance, also wants to praise her kindness.
Aaron Harvey was very accommodating, you could tell he will go the extra mile in resolving the client's concerns and he is knowledgeable in the line of vehicle servicing. I went last January 8 for the replacement of my wiper switch lever of my 2017 Pilot. I wish there are many service advisers like Aaron in other dealership. We are very satisfied in Aaron's quality of service.
Darius Lari sold me my new vehicle and I was very pleased with his service. He was very accommodating, helpful and a pleasure to deal with. I would definitely recommend to speak to Darius when looking to purchase your next vehicle!
This is a review to their service department, pro tip: never do any service with them ever! Their labour charge are insane for a 30 minute work and they will go on and "service" your car for 3 hours and charge you $100/hour. Just buy your own equipment and learn to DIY or better yet get a mechanic friend to do it or show you.
Darius is the best sales man. He really helped in selecting the car and he has given me the best price. I suggest him when you guys are buying the car. Thanks
I bought a car from here almost a year ago. My overall experience was great. Darius helped me a lot. He was a great and very professional sales person!
Great experience here when purchasing a car We bought a new civic. Never once did Oscar push us to purchase he helped us make a informed decision based on our budget. Oscar followed up with us after the fact too to make sure all was good. I just brought it into service & am speechless at how respectful & genuine they are when talking to & explaining what service A is & B will be. I also had the pleasure to speak with Darius on a follow up visit & it just reconfirmed my decision in purchasing here vs another dealership.
Tony Ma from servicing helped me out with my car and provided me with the best customer service. From start to finish, the communication was excellent and the process was smooth. I would definitely recommend visiting Tony and his team at Vancouver Honda if you need any servicing done on your car.
My experience at Vancouver Honda was amazing. The reason I purchased there instead of another dealership was because of the salesperson, Bryan Taylor. His attention to my needs and detail were the best I have experienced. He listened to what I had to say, what I was concerned about my expectations. He helped me out in every possible way and never gave me a wrong commitment.
I love my 2019 civic EX and would recommend to anyone to go to Vancouver Honda and see Bryan.
Roger
Terrible experience. I was trying to get a trade in and buy a new car. The sales people are trying to get you brain washed so that you can take a "very good deal" from those guys. The sales manager, Eric was super pushy and even got angry when I decided not to buy from them. He was saying things like why would you travel around and just ask for $100 $200 off extra. But look what I got at the end! The offer I got from other store is $4000 cheaper than what was offered here! Buyers, be careful!
I never got the link to give the guy who helped me a review (Tony was his name, can't remember the last name) but he was super nice and professional. Came in to give my car a tune-up/check-up since the maintenance light was on. Appointment went really well, they were very accommodating. Give Tony a raise! And all your other employees while you're at it, that'd be cool. Great service, would definitely return.
I worked with Oscar to get into a new CR-V. He was professional and straight to the point. He worked hard to remove the old rusty plates from my trade-in without a complaint! I walked into the dealership on Saturday and had my new vehicle by Monday night. Excellent service and would highly recommend!
Thanks for my dealer, Oscar, introduced and compared different types of CR-V professionally for me. Such a great decision for choosing Vancouver Honda.
I don't generally write reviews ever but wanted to thank Pranesh for an amazing job. Saved me a few hundred $ when comparing rates at other Vancouver dealerships and was super friendly, honest and accommodating. Will be the only place I take my car going forward.
I love coming to this Honda. All of the car dealers are super friendly. They spend the time to explain everything and walk you through with ease.
I love coming to this Honda. All of the car dealers are super friendly. They spend the time to explain everything and walk you through with ease.
Vancouver Honda made the experience of getting into a new vehicle a great one. Bryan was knowledgeable, professional and always reachable. No pressure tactics here. John the manager was friendly and helpful. We appreciate the care we received and will recommend Vancouver Honda to everyone!
I bought 2016 Honda Civic from this this dealership. I am a repeat customer to this dealership and as usual, the service was excellent. The sales person Oscar was very helpful and made buying a car easy and hassle free.He was not pushy like a lot of car salesmen. I also appreciate the finance person, Sean for his friendly and helpful service.
Oscar Ngai was lovely to work with. I was referred to him by a friend and he helped me navigate buying a great pre-owned Honda Fit. I appreciated his kind, not pushy manner. He took the time to ensure I was completely satisfied and comfortable with my purchase and I never felt rushed in my decision. Thanks a lot Oscar! Would recommend.
- had to book a weekend appointment for an oil change 1.5 weeks in advance
- when we came in just in time for our appointment, nobody paid attention to us for 15 minutes. One employee did not deal with oil changes, and the other one was on their phone claiming to be on their lunch break.
- they specifically asked whether we'd like a car wash and vacuum. Neither of this was done.
- instead of 1 hour appointment, with waiting time and service it took 1.5 hours.
Better go to Mister Lube. No appointment necessary, good service and save $12-15.
This is the best service I have ever had, these guys make mission impossible possible. I had a huge noise from 3 years ago I took it to 15 different dealers across western Canada, all charged diagnostic fees and came up without finding anything wrong. This service department was remarkably efficient so kind and honest. THEY FIXED IT and wasn’t over charged, they treated me like family. I think you guys should become the best dealership and would like to reach out to go auto, and Honda canada. I can’t say how much u have helped me, I can finally be relaxed driving. So I owe you a huge google hug 🤣
Dealing with Darius Lari was like dealing with family. It was an amazing experience and he was there at all times when we needed him. My wife and I are completely grateful for all the hard work Darius has put in. Words could never express our gratitude with not only Darius but with the entire staff at Honda Vancouver and we hope that this service quality continues for many years to come. We will definitely be doing business in the future. For now, we will be enjoying our brand new Honda CR-V.
Darius Lari = 10 Stars
Car dealerships are a large part of the reason why people don’t trust people anymore. They will withhold information from you that makes your buying experience not so pleasant. Just be aware of exactly what they are saying and ask for clarification if they spoke too fast, wasn’t clear or if something doesn’t seem right to you.
This is a great service center. Staff is courteous and very professional. I had a great experience here. Special shout out to Pranesh for his excellent attention and taking care of my car! The only reason I'm taking off one star is because they claim to have a children's play area but it's only an activity cube kept on a table! Please that does not count as a play area!
My first car buying experience has been nothing but amazing, and all the credit goes to Mr. Tim Kanik. Truthfully, I was considering some other cars, but the only reason I ended up with buying a car from Vancouver Honda is Tim. He has made the difference. He explained everything about the car. Not only that, he made sure the whole car buying process is stress-free as much as possible. Also a shout out to Tammy, the finance manager. She is too much awesome. Kept the whole process clear. Finally, if you are looking for a car, before you decide on something, I would highly recommend a visit to this dealership, and see Tim.
I purchased the new vehicle from HONDA Vancouver this week.
I am very happy to decide to buy it from there because excellent customer service and nice follow up. They carry good quality cars even used-car and wide-range selections.
Now I got new vehicle, I could not be happier.
Tim and the staff at Vancouver Honda are extremely professional and courteous! I visited another Honda dealership and was blown away by the poor service. Tim was thoughtful enough to put me on his calling list and conversed with me periodically about my car needs as he tried to locate a car for me (although in the end I bought privately)! I highly recommend him and the dealership for ALL new, used and service needs!
Update......my wife an I just traded in our Honda Odyssey for another Honda. Thanks to Jay, David and of course Tim, for the help and making my wife feel comfortable and welcome! Kudos also to Kevin in service! You are in very good hand when you visit!!!!
We recently purchased HONDA CRV-EX-L from Vancouver Honda with exceptional services and full satisfaction. We have been to couple of other HONDA Dealerships in Vancouver, surrey, Langley areas and did our research for best deals on HONDA CRV but unfortunately experiences were not good. Majority of dealer’s sales person did not provide fully itemized numbers on financing or tried to confuse us with their incomplete numbers on bank rates or car sales value. Being a first time buyer, we wanted to understand the finance number to manage our budget. Mike Lee and Jay from Vancouver Honda truly helped us to understand these numbers to make a final decision on car because they provided all numbers upfront to understand total value of the car with deal. NO HIDDEN NUMBER OR LIES and very transparent in their offers. Mike is very professional, knowledgeable, friendly, and helpful. I would call him and Jay as DEAL BREAKER because they truly understand their customer’s requirements and offers the best deal as compare to others. Mike worked with his manager Jay and both listened to our concerns & issues and offered a best deal on CRV which suited to our budget. We walked through with Mike on all the features in the car, he was extremely thorough and explained all the features, when & how to use them. Mike is very passionate about his work and cares about his customer’s satisfaction with his services. If you are new buyer and confuse with dealership numbers then I would recommend giving one chance to Vancouver Honda and spending few minutes with Mike and Jay for best deals. I guarantee that you will leave the place with full satisfaction and new or used car. Thank You Vancouver Honda Staff and a Special Thanks to Mike for his dedication towards helping us picking our first car.
My Girlfriend and I bought our first car from this dealership. We tried a couple of dealerships before but none of them were as professional, helpful and convincing as Vancouver Honda. We got the pleassure of getting help from Nader Mofti (salesperson) He was always helpful patient and knowledgeable about his craft. Since this was our first car we had a thousand of questions and Nader was always happy to help, clarify and guide us. Thanks to this our experience with this dealership was awesome. We are happy that we got our first car, and we are even happier because we got it in such a nice place as Vancouver Honda. We will totally remomend this place to anyone wanting to get a car.
Just bought a car 3 weeks ago from this dealership. Previously, I went around and checked other honda dealerships to find the best value and service and nothing came close to vancouver honda. Right away when I stepped into the sales floor, I was greeted with great service. This was not the case with two other honda dealerships I've been to in the lower mainland. Mike Lee helped me figure out the car that I want, with no hassle. He is very knowledgeable about his craft and is very willing to help. If it weren't for his great customer service, i would've ended up elsewhere.
I have no regrets purchasing a car here. Will definitely recommend.
Bought my first car in Canada at this dealership. This is in fact the second Honda dealer I went to but I prefer this dealer because the salesperson, Nader, was very upfront and transparent with the pricing. He was very patient and honest unlike they stereotypical slick salesperson which would make me wary. It was a pleasure to deal with him. The rest of the team, the manager Jay and including the finance side are friendly. Highly recommended. Would give 6 stars if that is possible.