From our initial introduction through the entire buying process, Joseph Otoo was an absolute pleasure to work with, and awesome. No pressure, just wants to get you in the right vehicle and discern what you need. We highly recommend Joseph Otoo at Harmony Honda.
Excellent staff with very strong product knowledge. My personal opinion that the Honda brand is currently slightly behind the curve with respect to style, performance and technology. I really look forward to the 2021 line up coming to the the showroom. Based on what I anticipate for 2021 I think we will then post a 5-star rating.
Loving my new Honda Fit with all the bells and whistles! Sales person Jessica Heinrich was able to answer my questions and demonstrate the features on the new car. Thanks to all the staff at Harmony Honda who helped with this transaction.
I first met Jessica Heinrich in 2018 when I was leasing my second Honda Civic. I found her to be knowledgeable and willing to accommodate all question and/or concerns I had. The process went smoothly and I was more than satisfied.
July 2020 found me back to lease a newer Honda Civic. I of course asked for Jessica. Once again she ensured the whole process went smoothly. I walked away a satisfied customer with a smile on my face. Thanks Jessica. I fully recommend her services to anyone shopping at Harmony Honda in Kelowna BC. You won't be disappointed.
Jessica Heinrich was not only incredibly professionally , but also wonderfully friendly. You could tell that she truly cared about her customers and was very informative and helpful. What an amazing experience! Love my new Subaru!
Very helpful staff, made purchasing my new civic hatchback very easy. Garry showed me all the features and even set up the Bluetooth/sync for me. Would definitely recommend visiting if you are looking for a new vehicle.
My boyfriend and I were in the market for a Honda CR-V and we were referred to Jessica at Harmony Honda. Right away she reached out and asked us specifically what we were looking for and was able to set up an appointment the next day. Once on-site, Jessica was very organized and had the cars that we were interested in lined up and ready to go. She was very patient with us and answered all of our questions. Overall, we are very satisfied with our experience and highly recommend Jessica and Harmony Honda!
I bought a 2019 Honda CRV from Grouch at Harmony Honda. I was so impressed with the entire experience from start to finish and am loving my new vehicle. Quinn was also very helpful in pointing me in the right direction. I would highly recommend buying from Harmony Honda!
Great experience here! Got a 2016 CRV here for the right price with great service.
If you pop by ask for Andrew, he really helped me get the vehicle I wanted, he was very attentive to the specific things I needed and I left with what was just right.
Thank you Andrew and Harmony Honda!
Highly pushy, full of pressure, and somewhat-judgmental sales reps, especially to students like me. Read my fully-detailed experience below.
I had a test drive appointment booked with Jordan Schneider on June 2, 2020. As a student looking for his first vehicle, I took the transit to get to Harmony Honda, bringing my small backpack with me. When I first stepped into their lot, I could see from the window one of the sales rep talking to his colleague. He then turned towards me and just glanced at me walking in their lot towards the door. At that moment, I knew I was being somewhat judged like, "what is this guy doing here?"
He opened the door for me. No welcomes, no greets or anything. It was me who started the greeting first, "Hi! I have an appointment with Jordan for 2:30 pm. I know I'm early cause I got off work early today." He then offered me anything to drink and I told him I needed the washroom. At least he made an effort to welcome me.
I then met Jordan after a small wait I considered negligible. Don't get me wrong, Jordan was a professional sales rep who was doing his job well—more like overly well.
The second question after "what vehicle are you looking for" was "how much monthly payment are you looking for". I may be a student but I knew dealership tactics: I never gave him my comfortable monthly payment even when he repeatedly (but subtly) asked for it. I've gone to multiple dealerships in Kelowna and this was the first time a dealership explicitly asked me for my monthly payment.
Jordan was also very knowledgeable about the Civics I'd test driven. Even the nitty gritties of all three models of Civic. That being said, he tried to get me emotionally attached to the car by repeatedly asking "how do you like it?"
I wanted to get as much financial information as possible in the same day and would spend some time to think about which payment would be perfect for me (plus, need to get parent's confirmation, even though I was planning to pay with my own money). Jordan was pushy like crazy: he literally wanted me to make all of those decisions "overnight". My parents lived abroad and they had +14 hours time difference than where Harmony Honda was. Jordan literally said, "Yeah you can call them now". I said, "but they're probably still sleeping, it's like 7am in my home country". "I mean we can wait in 2 hours and I'm pretty sure they'll be awake since they're busy people".
Me: "It's okay I can't be rushed and I need to take some time to think this through"
Jordan: "Well you can call them and it's [the decision] is something that can be decided overnight"
Both Jordan and Wes kept repeatedly asking me this exactly-worded question, "the numbers look nice right?". Mind you, I've gone to several dealerships and NONE of them asked me how "nice" the numbers looked to me; all they did was to put down the numbers on a piece of paper and gave me time to think and plan my payments, not rushing me to spend my hard-worked $27,000+ within the same day or two.
I could tell how Jordan seemed a little upset as I had too much to think about in my head. I am a thinker and I love thinking. He kept asking me what I was thinking and it was quite annoying. I consider myself an introvert and having him asking me questions repeatedly just goes beyond my boundaries. That said, I could also tell that he was trying to be patient with me and kept it calm and cool.
I also consider myself a somewhat emotionally-detached, very logical person and I was glad I didn't spend a single penny. I did not put any refundable deposit down. And to my readers: bargain and do your research well, and don't involve your emotions. Math will be your best friend.
As a Local Guide, I can take an oath that everything I've written is accurate and truthful. Review was written 5 days following the visit.
P.S. I talked to other dealerships about Harmony and one of them said, "yeah, I heard Harmony was very pushy" hahaha.
Be careful shopping for cars here. I came in to see how much the trade cost for my car, while speaking to sales person they check my credit with out my authorization. I did not go through the process because they will value your car like in a low price and They clearly stated they will not check your credit unless you make a decision. Good thing I have credit monitoring and to find out they check my credit with out my consent. I will not do business to this people and I can’t trust them.
All I can say is "WOW" My New CR-V is so awesome!!!! I almost bought a Rav , but was shown why the CR-V was so much better! Thank you Garry and Wes for such great service! I will send all my friends and family your direction when they need a new car,
Harmony Honda's sales representative, Jessica Heinrich, made the purchase experience as pleasant as possible for this type of stressful event. She was not pushy or aggressive but was quickly able to answer any question we had and gave us all the time we needed. Not the typical 'used car salesman' we've met in the past. The person who valued our trade was very straight forward, telling us what they expected to sell it for and what markup they expected. The trade-in value met our expectations. All in all not fun but better than past experience.
Great experience from beginning to end! My partner and I were new to the process and all of the staff took the time to guide us and answer all of our many questions! Our sales associate, Jessica Heinrich, was particularly helpful and super friendly. She immediately set us at ease and made the entire process very comfortable. I would definitely purchase my next car from Harmony Honda and would love to work with Jessica again!
We had a lengthy and drawn out experience with Harmony, and I would like to detail it here.
We purchased a nice used vehicle, after having received the best value for our trade-in out of many dealerships we visited. John our salesman was very entertaining, and Andrew, despite being the manager, gave us endless amounts of his time as well.
We decided after a week that the vehicle we chose was not a perfect fit for us, and we exercised the return policy that Harmony Honda offers. I expected this process to be difficult, but Andrew handled all the complications himself, and again dedicated large amounts of his time to our deal, with no protest whatsoever.
We realized how economic and great a value the new CRV is, and my wife and I love our new car more than I would have expected. Its very spacious, and it is quite good on fuel. Daryl was very diligent to handle the new car delivery, and we couldn't be happier. We had a chance to drive it in very snowy conditions, and despite having all season tires, my wife found it very confidence inspiring and stable.
Thanks for all your hard work Harmony Honda/Harmony Acura!
Very friendly staff and nice showroom/lounge area. The only issue was costly maintenance services. But that's typical for dealerships. Top quality is top dollar. Hondas last a long time, so they're worth maintaining. I'll be going back again.
Shopping for my sons first car we ended up at Harmony Honda. Jessica H. was prompt, professional, thorough, and went the extra mile to find him a great car within his budget. I'd highly recommend Jessica and Harmony Honda in the future!
**First time buyer** The staff at Harmony Honda made it very easy for me to make a very big decision of buying my first car. Not only did a I get a great deal but Monica and Marco made sure I got everything I wanted and needed at a fair price. They were patient with me through all my questions and nervousness, and explained everything very thoroughly, putting my mind at ease. I feel very assured I made a good decision, and could not be happier with my Honda. Thank you, Thank you!!
Just bought a used car (new to me) at Harmony Honda. Greg was outstanding and very accommodating from start to finish. Dealership was flexible in negotiating and meeting my needs for new tires and timing. I would definitely purchase from them again when I am in need of a new vehicle.
We needed to upgrade vehicles for our growing family, and recently purchased a Honda Pilot from Harmony Honda. They have the friendliest staff, so helpful with finding what we needed and making sure we knew everything about the vehicle before we purchased it. I am so happy we chose to go here! I 100000% recommend if you’re looking for a new vehicle. Thanks again to Joseph + Cord for helping us out! Such a fun, stress free experience.
In the service department Wolfgang takes great care of everyone he helps. 10/10 service every time. Very efficient service check in bays, highly recommend.
Honestly, its a dealership. You come in to buy a car, and they roll out the red carpet. Im sure if you buy, the service will seem positive. We decided towards the end- that we didn't want the car (used car- overpriced, not flexible)- and they got downright nasty.
Sales and finance department are great. Service is terrible. Twice they have lost our tires and made my wife wait 4 hours for a simple tire swap. I don’t understand how you simply lose a set of tires, twice. It’s not a set of car keys. They kept no record of our tires being in storage and didn’t even know we had them in storage. Service department needs to seriously review their staff.
Very disappointed with the Service at Harmony Honda today. Apparently, making an appointment means nothing at the Honda service department. 2 weeks ago I made an appointment at Harmony Honda to have my tires switched from Summers to Winters. My winters are on a separate set of rims, so this is a fairly easy job to complete, but I have it done at the dealership so that my tire sensors work.
We purchased our vehicle at Harmony Honda. We purchased our second set of rims at Harmony Honda. We purchased tire sensors at Harmony Honda. We have purchased 2 sets of tires at Harmony Honda.
Today I arrived on time for my appointment. I was advised it would take an hour to an hour and a half to complete the job. I sat in the waiting room for an hour and a half, with no updates on my vehicle. At an hour and a half I went to ask about when the vehicle would be done. At this time I was told they had not even started my service, and it would be another hour. For a simple tire swap.
Unfortunately I could not waste another hour sitting around, so I was given back my vehicle with summer tires on it. Guess I will be doing the swap myself.
The only business Harmony Honda will be receiving from me in the future is the lifetime oil change I have already committed to. My time is too valuable to continue waiting for lack lustre service.
Dealing with Joseph Otoo was one of the most pleasant shopping experiences I've ever had. He was very informative and extremely patient. I strongly recommend asking for him by name when you need a car.
If you're lucky, you'll be transferred to Cord in financing. He worked hard to make the financing fit our budget and happily worked late to accommodate our schedule.
Bought a vehicle through Harmony last Saturday and we dealt with Joe. Joe was extremely helpful and flexible around our day. No pressure, and genuinely wanted to find us the right vehicle. Joseph went far and beyond expectation to make the process as easy as possible.
Once in the capable hands of Kevan in the finance department, he was very thorough and answered all our questions and fully explained all the fine print. Came from Kamloops to purchase through them and will be bringing the car back for maintenance because the service at this dealership far exceeds that of our local shop.
Thanks so much to Joseph and Kevan!
Desperately needed a economical car last minute, and Jessica and Kevin were able to get me what I wanted, with the terms I wanted, and with a warranty! Despite the fact I was buying the cheapest thing on the lot, the service was top notch, and I was in my new car within an hour and a half of stepping on the lot.
Thank you to Jessica and Quinn for their friendly and professional assistance on the purchase of a new Honda Pilot! Less than 24 hours and 55 kms after taking delivery of the vehicle, we noticed some scratches on the rear bumper. It would be impossible for us to know if the scratches occurred before or after taking delivery of the vehicle, but it didn’t matter because Quinn quickly arranged to have the scratches repaired at the Dealership’s expense and it now looks as good as new!! A big salute to Harmony Honda from a satisfied customer!
Marco was very professional and helpful even though my wife and I are downsizing our second vehicle since moving to town. Harmony’s trade in value offer was tied for the best in Kelowna for a used vehicle or sale to a dealer.
We bought elsewhere as our desired vehicle was very hard to come by in the used market and an offer came up we couldn’t refuse on a rare vehicle.
Even though we bought elsewhere we would still recommend Harmony.
They found me a perfect car even with my bad credit they found a way for me to finance it. Great customer service, everyone is super nice, especially Marco who helped me find my car and trade in my old beat up avenger. I am so happy! Definitely recommend going here even just for a test drive. This is one of the only dealers I checked out, because they have a lot of cars to choose from and they are cheaper than most other dealers in town ontop of all that there are no upfront fees!!
WOW, what a great team. Our Honda Odyssey broke down just 2 blocks from the dealership on a Sunday afternoon after travelling in from Edmonton to spend 2 weeks in Peachland. We limped into the parking lot and left the keys and a note in the overnight key drop. By the time we got back the next morning the car was already in the shop and Wolfgang(superstar) from service and his team we're looking for solutions. It was a burnt out alternator and the part they needed to get from Calgary overnight. By Tuesday afternoon the car was fixed, fully serviced and ready for us to continue our holiday. All the staff were caring and compassionate to our situation and did everything they could to make us feel cared for. The shop is very clean and organized and the technicians are first rate. This is a Dealership that others should model themselves after. If I lived in Kelowna I would gladly support them. I really can't say enough. Thank you Harmony Honda, keep up the great work, it really makes a difference.
I am so thankful for the amazing costumer service and not to mention their hot chocolate! They have such a friendly staff and I highly recommend Harmony Honda if you are looking for a car!
Harmony Honda has been amazing for the past 7 years. We bought our Fit years ago and we still love it. We got the oil changes for life and it paid for itself time and time again. The have a great car service and drive you where you need to go after dropping off the vehicle - they are always friendly and very willing to accommodate your needs. If they get a fully electric car one day, we will definitely get it from them in the future.
Not quite a month ago I picked up my 2019 Honda Civic EX and love it! ..and want to thank Jessica, Quinn, Raj and Rick for the amazing deal, their amazing customer service and putting it all together so quickly and efficiently. I have already been recommending Harmony Honda to friends!
Thanks to Marco for his assistance in my recent purchase of a 2018 CR-V Touring. I have just had it about 1 month but so far love it. Marco was great to deal with and would refer friends to him. However, would suggest they not use their vehicle as a trade in. Trade in value for even their own vehicles was less than satisfactory and one could sell privately for more.
I made my first brand-new vehicle purchase at Harmony Honda two months ago. Ian, Wes, and Quinn were a pleasure to work with. They were very patient and determined to meet my vehicle needs without pressuring me.
I was a low-mileage driver, averaging less than 4000km a year. I've already put 2500km on my new Civic. Zero issues whatsoever.
I look forward to considering Harmony Honda as my primary choice when the time comes for a new vehicle in the future!
Highly recommend this dealership! I was really dreading the process of buying a new car but everyone there made it a great experience! Dan and the rest of the team helped me find the exact car I was looking for with no pressure or trying to sell me on something I didn’t need! Thank you to everyone who helped me and Zoey (my dog!) find our perfect new ride!
I was looking for a SUV from either Honda or Toyota or Kia. I wasn’t sure which one I wanted. Walking into the Honda dealership a sales person by the name of Andrew Harks greeted me and I explained to him what I was looking for. Andrew was always respectful and professional and the right sense of humor for his profession. Despite his efforts I went with another brand of vehicle only because of leg room issues. I would highly recommend Harmony Honda and Andrew specifically. He doesn’t make car buying a bad experience.
Amazing service! Had a great experience buying my first vehicle! Max at Harmony Honda is spectacular! Very honest and knowledgeable. Definitely not your typical car salesman! I didn't once feel pressured or unsure of my decision. He made our experience! 10/10 would recommend him! Thankyou Max!!
Bought a used CRV and are loving it. Jonathan made the car buying experience less stressful. He was open, direct and easy to work with. I would recommend checking this place out if you're looking for a vehicle.
Jessica at Harmony Honda is an absolute star!!
My family and I recently relocated to the Okanagan and were in need of a larger vehicle to suit our needs so after shopping around, it was clear that Harmony Honda provided not only the best product around but an INCREDIBLE TEAM that helped us make the right decision. I felt welcomed from the moment I stepped in the door until I drove off the lot, I felt like I was VIP. Thank you very much to the General Sales Manager Wes, the GM Quinn, Raj and especially Jessica!!
I've gone in to take a look at a few vehicles here, and though I haven't bought it's not because of the service or experience. Salesman and service staff are very polite and friendly, dealership seems to have good policies. I would recommend stopping in if you are looking for a new or used vehicle. In the area it's definitely one of the more pleasant dealerships to go into.
Edit: it's been well over a month since Harmony "apologized" on here and we still haventh heard from them. We got our car that we bought from them back from the mechanic in town with a bill for $8100.
I guess the 120 point inspection doesn't cover the check engine light that came on the next day after we bought it. We took the car back to the service department 3 days after buying it to have them look at the check engine light issue. But by the time I had gotten there the light had turned off and the service worker told me they couldn't read it if the light wasn't on which I found out is not true. It was a couple months later we found out the cam shaft was broken and had been rubbing a hole in the side of the engine for the last few month which leaked all the oil out. And ruined our new to us car. Thanks Harmony Honda for nothing. They also said they would get in touch with someone but they have made zero attempts. No phone calls no voice mails no missed calls no emails nothing.
Bought a used car from harmony. After 4 months of having it find out the engine needs to be replaced. Harmony says we are on are own and there is nothing they can do to help.
Purchased my new 2018 Civic with Harmony Honda. Overall a great experience! Thank you Wes for all your help in making it happen and as well thank you to Jessica H. and Claire. Great team!
Sorry guys. Can't give ya a thumbs up cause I don't really know! Just came here for a recall on the car's airbags. Others then that... I do service somewhere else or you pay a bit too much.
But hey!! It's a nice location!
I had a wonderful experience dealing with Harmony Honda. Jonathan and Wes were both a pleasure to work with. I did not feel pressured get anything other than what I wanted and we were able to find an awesome care within my preferred budget. Would highly recommend Harmony Honda.
Purchased a 2014 Honda Pilot from Wes and his crew a week ago. This was an incredibly fantastic experience! The staff were incredibly knowledgeable, friendly, and accommodating. I recommend anybody to go visit Harmony Honda for the purchase of a vehicle.
In may this year I purchased a 2014 Honda CRV, this was my 4th vehicle purchased from Harmony Honda Dealer in Kelowna.;2001 civic ,2002 civic SI,2008 civic, service is always excellent; from sales department-Jonathan Viejou,financial -Rachelle Dalmolin and Wolfgang Rusch. My experiences with Harmony Honda was good before, and is exellent now.Honda Canada make best vehicle on the market ,for the same reason I come back to the same dealer.
Ps.;2001 civic still run absolutely no problems at all, and ,the CRV is the best in this class ,58 l fuel tank, I can go for 700km.
Thanks
Vito
I purchased a 2013 Honda Civic in March, 2014. I had a great experience. Jonathan Viejou was more than willing to help me find the right car for the right price. He kept me posted on vehicles that were coming in and that were in my price range. I recommend going to Harmony Honda and seeing Jonathan. I can't say enough good things about the service and the quality of vehicle I have received.
After having a miserable experience at a Dodge dealer we went to Harmony Honda and Jonathan Viejou helped get us into the perfect car for our family. Great customer service and we have a great little car!