Andrew and Tracy were both great. They provided me with everything I had asked for plus more right up front leaving me with nothing to do but enjoy my new vehicle.
Had a great experience purchasing my 2021 Cadillac XT5 sport. Andrew was very knowledgeable and no sales pressure and covid safe meeting. Andrew and the service staff serviced my trade in to receive top dollar. Suggestion that is no reflection on the dealership would be to include a spare tire, jack and keychain for the fob, for this large purchase.
Parkland and Andrew gave me a reason to travel 6hrs to purchase my new Sierra. Trade in value for my old Ford was far beyond other dealerships. Andrew made the whole experience easy and pleasant considering we were communicating over phone, txt and email. He was very prompt and thorough. Paperwork and process took less than 1hr from the time I arrived till the time I left the lot with my new mule. Great experience!!! Many thanks to Andrew and the team - including Tracey.
October 28 I had a coolant leak fixed for $317.44. November 5 I had my brakes done and a tune up for $1125.45 but they charged me $57.50 for a check engine light which I did not even mention. Today on December 16 I checked my coolant level in the reservoir just to see how it's doing and noticed it is almost empty. Clearly they did not fix what needed to be fixed and charged me for it. I went in today to ask for money back or to fix it properly for free this time for the inconvenience. Service manager said he can't do either. Then he says can look at it again and give me an estimate for a charge. This place is a rip off! I am not a happy customer, will take my business elsewhere.
Dealt with Mark when buying a new vehicle. Nothing but good things to say about him. Very helpful and he put no pressure on me to buy. He was able to get me exactly what I wanted and was patient while I decided on everything.
Park Lane in Sarnia Ontario is great I had the best experience there everyone is friendly no pressure I went in I knew what I wanted and I got it plus more Brian and Greg were very helpful with the process I'm a very happy please customer
Very friendly & helpful as soon as you walk in the door. Exceptional service. I'm a new customer to Parklane but it felt like I had been coming for years. Definitely coming back for all my service needs for my GMC truck I bought here. 6 stars.
I enjoyed the experience of purchasing my car thanks to salesman Brian Keeler. He is a fine young man and a great salesman. He couldn't do enough to please me.
Dave Curtis sold us a new car. He took time to explain all the details of the vehicle. Everyone at the dealership was pleasant.
All I wanted was a key programmed, which was supposed to be free, according to where I bought the car, Strickland's Windsor. Quick and easy ... tell them to bill Strickland's ... programming done. Got push back by service department.
Best service around
You have questions Andrew has the answer
Bought my truck there in 2015, been going ever since for services like oil changes and tire swapping. They have always been helpful and excellent to deal with.
Excellent service. Could not be better.
..hopefully I get my car back today
I have purchased my car from parklane. And very much happy person by the hospitality provided by the team. GREG ,ROGER AND ANDREW were the best team who made my vehicle delivered just in min.
Excellent experience. Very knowledgable, helpful and friendly staff that helped us through the entire experience of buying a new vehicle. Park Lane is highly recommended!
We very much enjoyed shopping for or new vehicle at Park Lane Motors. Mark Darrach, our sales representative, is knowledgeable , courteous and very professional. It is always a pleasure dealing with Mark because he learns of the buyers needs and then works diligently to see that those needs are met. We would not hesitate in recommending Mark Darrach for your automobile needs.
Andrew Goss made buying a new truck a very smooth experience for me. Answered all my questions and was very quick. Went in for a test drive, found a truck I liked and went home same night with a bill of sale. Thank you Andrew.
Stopped in to look at trucks while on vacation. Andrew is sales made an offer on my lease that I couldn’t refuse. Roger in the financial department was also a pleasure to deal with. All the staff was very pleasant and helpful. I live 1400kms away and I would drive there again. Truck was ready for pick up earlier than expected, clean as a whistle and they even filled the gas tank. Very happy with my purchase.
I have been dealing with Parklane since buying a new 2015 GMC Sierra. The entire staff is courteous and helpful; the atmosphere is welcoming. I have confidence that my truck is well taken care of when I bring it in for regular maintenance. When we were looking at making an upgrade, Matt Bailey went above and beyond to help us make the best decision for our family. Open, honest, and no pressure sales. Top to bottom, a great place!
Bought a new 2020 Equinox Premier. The working staff there are very knowledgeable, experienced, and always willing to help you in any area. They find the best car for your needs and wants. Help you make it affordable to your budget. They want your new car last and show you packages and insurances to protect you that you can purchase plus freebies they offer. They show you all the features the vehicle has in it. They make you feel comfortable and at ease and never pushy. I highly recommend this car dealership.
Bought a new 2020 Equinox Premier. The working staff there are very knowledgeable, experienced, and always willing to help you in any area. They find the best car for your needs and wants. Help you make it affordable to your budget. They want your new car last and show you packages and insurances to protect you that you can purchase plus freebies they offer. They show you all the features the vehicle has in it. They make you feel comfortable and at ease and never pushy. I highly recommend this car dealership.
Ryan, Charlie and staff are truly impressive! Their service is top notch, friendly and professional!! We were rear ended in our truck and body work and a new paint job needed to be done on the rear end and box of our truck. They set us up wth a beautiful Fully-loaded Chevy Tahoe while our truck got repaired. They had everything fixed and ready to go within the week but then noticed that our bumper impact bar was bent, this was a special part that ended up getting back ordered. To save us money in rental costs ParkLane asked me to return the Tahoe and they gave us a brand new GMC Sierra to drive until our truck came in! Talk about convenience and amazing service! They really look after their customers! Not only did they pop out the dents from the accident, they went above and beyond and popped out all the little dents we accumulated over the 7 years of having our truck. We asked them to fix rust on our front bumper, but they noticed inside our door was a tad rusted as well, so they fixed that too all for a very reasonable cost! Our truck looks impeccable and we couldn’t be happier! We knew we were in good hands when we chose ParkLane and we will definitely be back for any future work. Thank you!
Sales staff were great to deal with. Knowledgable and personable. This is my second vehicle purchase from Park Lane and I was very satisfied both times.
The Collision Centre team is top-notch. The quality of the workmanship is outstanding. My repairs were performed in a timely manner, and I was kept up-to-date on the status of the work throughout the project. I was able to simply have the team at Park Lane look after my vehicle with them knowing my expectations, and they delivered! The attention to detail is important to me, and they pay attention to detail. I was treated to quality work in a very professional manner, and I would not hesitate to return to have them look after future needs.
My husband made an appointment (for a couple days time) in person for our Buick to be safety inspected (we needed a safety certificate to register our AB car to ON). At the time of the appointment he bought an oil filter. The appointment was booked for 7:30 am but we were told that it would not be looked at until 8 am. At 1 pm we still had not heard anything and called for an update: our car hand't been looked at yet. We were frustrated, but said "okay, but one way or another we will need to pick up the car today". Shortly before close they called and said it had a chip in the windshield, that it would not pass and there was no time to replace the windshield that day. We asked SEVERAL times if they were sure the windshield needed replaced rather than filling the chip. They insisted that it would need to be replaced and would cost around $450+. We were fine with that, but very irritated that it wouldn't be done by 5. We went to pick up the car and pay for safety inspection and they tried to charge us for an oil change that they did even though we didn't ask for it(my husband had just changed the oil so they should have clued in that it didn't need to be changed). We then got our chip filled at ACE (even though they were SURE it had to be replaced) & got our car safety checked and passed at LaSalle (for a better price and service) and now our car is registered, no thanks to Park Lane. I generally do not post negative reviews, but it was because the staff did not care that we were upset is why I am posting.
they are life savers snow hit early everyone was booked 3 wks out. being in real estate thats a long time not being able to drive in snow conditions. they got me in asap and gave me back a clean, safe car. thanks so very much. as always its a pleasure dealing with you all.
all the best
robin white
My mom was called twice about an oil change which she confirmed. She mentioned both times she needed a ride and when she went in with her 1 yr old car purchased from Park Lane about a ride again. She had to wait for a ride as they were on lunch (isnt that why fast food was invented?) and then they forgot to pick her up at 4 pm, which she had scheduled 3x. She could tell the driver was clueless, but come on Park Lane, she is 86. I thought this dealership was legit, but I was wrong I guess.
Very disappointed with salesman and management after recent used car purchase.
Misinformed of vehicle information at time of purchase and no resolution from manager.
Would not recommend this dealership or purchase anything here!!!!!
Great staff, great products, I would recommend this dealership to everyone !
Today I left my car at Park Lane to have my car detailed and a routine oil change. Both were completed to my satisfaction, but what I would really like commend Melonie (Sorry maybe spelled incorrectly)for her meticulous care she took with my car.I usually have my car waxed prior to winter but due to my health I was unable to do this for this year. Melonie had my car spotless inside and out and the outside shown as good as the day I purchased my car from Park Lane. Thank you to Melonie for her remarkable job on my car and to the rest of the staff who always go the extra mile for their customers.
Nice people there. Good sales rep. Awful experience getting my car fixed. There was a GM mail strike when I was getting my car done so I had to wait 3 weeks for my car to be fixed and had to ride the city bus for 3 weeks. I understand a mail strike 100% is not their fault, but the service was awful. I called multiple times and they told me my car would be ready in a few days. They said that 3 times until it was 3 weeks later... I am still waiting for my car after they called yesterday and told me it would be ready yesterday and they never called me. Not pleased.
Very happy with the service here.
Just getting a body shop estimate!!
They do great body work work in here!!
Tracy from Finance and Andrew from Sales were both extremely helpful! I definitely recommend going to see them for your next purchase!
Purchased a new car here 1 week ago. Sales Staff were awesome. Very happy
Great experience . Friendly and knowledgable Sales Staff. Would do business again.
Very good service! The staff is friendly and helpful.
I have to say that Andrew Goss, my sales rep, he's a 5 *!
Before my first year was up, albeit minor issues, when you spend a lot on a quality truck, you don't anticipate that your key fob ($175 to replace) or decals, will just fall apart.
I'm giving a one star, because the service manager didn't have the time to come talk to me,after 3 voicemails with one call back.
I typically keep this stuff to myself, but when a desk person comes back and says, sorry I managed to get 5 minutes of his time and he said to tell you there's nothing he can do. If you want to talk, give him a call or come back another time?
Sorry to say, but that is not customer service. Especially when one can easily see, the minor damages were not caused by "wear and tear".
I've now reached out to GMC themselves to see if they are willing to provide the service I feel warranted for a vehicle you spend good money on.
Fantastic experience again at Park Lane. Thank you Matt, Greg and Kelly for making everything seamless. Will return without hesitation.
My experience with Parklane Chevrolet, and Dave Curtis in particular was outstanding. Dave went above and beyond (including the 78 emails we exchanged back and forth!) to find me the perfect 2019 XT4 and I am forever grateful for the trust and comfort level he gave me.
A special shout out to Tracey Palmer, who is the business manager there. She made the financial piece incredibly seamless.
The whole team at Parklane was superb! Thanks to all of you!
Thank you to Andrew and the gang for helping out my daughter when the car quit while she was at school in Sarnia. I appreciate everything u did and for quickly fixing the car.
Carlos was fantastic to deal with and the dealership has been very helpful with the concerns we had.
I was extremely happy with the entire experience from shopping and test drives right through to the final decision. While shopping I never felt pressured and felt that my questions were respected and answered by Dave Curtis, who was so easy to get along with during the whole process. When it finally came down to the final steps everything was looked after and I barely had to lift a finger. Dave did not stop there, when I came to pick up my car he made sure to go over every feature of the car and made himself available whenever I had any questions. His customer service goes over and beyond expectation. Thanks again Dave!
Dave Curtis is an excellent salesman !
worst service evr had book and apointment to book and apointment to ahve vehicle looked at what a waste of time sure we will look at your vehice bring it in and park it for 4 hrs maybe we will get to it
Dave was helpful and combined with his experience and dedication in order to make this purchase special once again! This was a second purchase from Dave. Thanks again! Dan
Dave Burgess was an excellent experienced salesman and facilitator. He made the purchase easy and direct with no fuss or grey areas. I appreciated his knowledge and patience as well as opinion to meet our needs and not to just sell us a truck. The finance team was easy to work with and straight forward as well.
I bought a 2015 Silverado from Andrew in March 2015 and six months later because of my total satisfaction with my first buy I went back to Andrew and bought a car from him. My second experience was just as good as my first.
Dave was very professional and knowledgeable in our dealings. I thoroughly enjoyed his good sense of humour during and after the sales experience. I would highly recommend Dave to anyone who is looking for a vehicle to purchase.