Pretty nice dealership to work with. Prompt responses via email and honest/fair.
Sorry to say that I went with another dealership who was much more enthusiastic to earn my business and in the end sold me for much less. I was not very encouraged when the first email from BW said, "there is no wiggle room". Sigh.
Randy Mason was a great salesman.
Outstanding service. Far exceeded my expectation. I thought that maybe buying using unhaggle to get the best price that the service may not be the same as someone paying retail. I am Happy to say the service from everyone in the store was well beyond any car buying experience I have ever had. Highly recommend
I was looking at new trucks on line and one of the first people to get back to me was Randy Masson. He was very informed and got ahold of me when there was a sale
I had no problem with my salesman and was really impressed with his "laid back, non-pushy" approach. But even with a co-signer with excellent credit they were unable to put a deal together.. Since then I have found another dealership that is able to arrange my $50,000 vehicle. Thanks to your giving them my name.
From the sales person to the General Manager, I got open and honest communication and the genuine impression that they were not trying to make a sale as much as earn a long-term customer.
After reading all the negative reviews, they have one thing in common which is once you buy a vehicle from here and drive off the lot, they will leave you dry for things that should not go wrong in a brand new vehicle. Bought a brand new pick up and the amount of problems I've had is unbelievable. I will never buy a car from here and this is coming from an owner who has 3 GMC/Chevy vehicles. Check how long the vehicle has been on the lot for before even considering anything from here.
Also, save your time by not copying and pasting the same response to every negative review that is written.
I really felt I had to share my experience with everyone about this dealership. Last week I enquired about a used pick-up. I was contacted by Brayden promptly and discussed the vehicle and trade-in. Soni in finances handled everything quickly and managed to get a good deal with the bank and was professional and updated me as he worked on my file. I was welcomed at the dealership and took delivery of my truck where all the staff were helpful accommodating and friendly. I am super pleased with the overall experience and will definitely be back for vehicles in the future. Thank you to the whole team for such a great experience!!!!
I just had to rate the service department! I lost my diamond Chanel earring in the motorized part of my front seat. The seat had to be taken out to find it. They did an amazing job finding it and Kerry was really understanding. He has exceptional people skills! Thanks so much Barnes Wheaton!
If you own a GM product automobile, do not go here for service. I was quoted $1400 plus GST on brake overhaul and it just needed pads--not calipers & rotors. Got job done at a competitor for less than $350. I brought this to the attention of Service Manager and he made excuses and gave me the run around. They upsell you in Service Department. They try to get you to fix things that dont need fixing. Avoid this place or you will spend more money and even more money than you can imagine.
Back to Barnes Wheaton, repeat customer because they're awesome. Thanks everyone for the painless sales experience.
We just bought a Chevy Bolt from Braeden and I must say the experience was fun and easy! Negotiations were super easy, transparent and straight forward. The sales manager was very nice and took care of us. If you are going to buy a vehicle, buy from these guys!!
Save yourself the hassle. Pay attention to their negative reviews.
Response to response: Why? You only pretend to want to help online to try and make yourself look good and then ignore ppl through phone and email afterwards...
Everyone is nice, and works hard to get you into something you want.. thanks again to everyone there getting me into my gmc.
Cheers!
Beware do not buy from this dealership!! Save your hard earned money and go else where.
They do not care about the cars they sell to you their customers. They peal off the paper to new cars in the parking lot (supposed to be done in the shop to protect the paint). They also let their vehicles out to be driven for test drives before PDI's are done on them (look up PDI's their supposed to be done before the vehicle goes out on the road for good reasoning). Who knows if this has been done to your potential new purchase as well.
Inspect your vehicle thoroughly even if buying the next year up. For example it is 2020 when writing this. I bought a 2021, you would think there would be nothing to worry about. But even with all of the above, shortly after on my way back home to PG. I noticed marks/scratches on my paint. I was told to contact the manager for a switch for all this. Afterwards have just been strung along for days, just to be told they will not do it now.
They lied on my loan papers. It has been brought to the banks attention. Also slipped in a paper after we did all the signing, into the envelope to walk out the door with. Saying my vehicle was used. Never told me or showed me that when purchasing. Paper has some employees signature on it. To boot, I have had weird smells coming from under the hood into the vents.
When emailed about the situation finally by Sales and Customer Care at this dealership, he had made up lies about what happened in his email. Most likely to try and cover themselves with their lies.
*Update November 23rd/2020- Had a burning smell coming thorough my vents so bad one day, I had to shut my heat off on the way to work in -9 temperatures. Not cool.
Also emailed the owner first day he commented below and many others at this office as well. All they do is ignore you! Act like their trying to help to trying make themselves look good, but don't.
If I were you I wouldn't waste a dime here. Pay attention to all their negative reviews!
*Nov 28th update! They seem to avoid GM Motors Canada Customer Care as well. As they have not been able to get into contact with the dealership for close to 30 days!
GM Canada Customer Care isn't even guaranteeing me a courtesy vehicle well mine gets looked at for repair. Burning smells have returned twice since last update. Dealership where I live says this is not normal.
Joke of a whole company all together! How are me and my kid supposed to get to work and school during all of this? They don't care, even though I just dropped over $30 000 with them.
Try Toyota or Subaru, I hear they treat their customers better!
Great service from the parts dept team.
Special thank you to Rylie and Craig both were very helpful and pleasant to deal with.
Last Summer I found a good deal online, on a clean used truck at Barnes Wheaton. I've dealt with many automobile salespeople over the years and I generally don't enjoy the experience. So a little reluctantly I made the trip to Surrey to check it out and try to make a deal. To start with I found the truck to be accurately described in good condition but when I started to deal with the sales staff I started to realize that the entire sales staff were genuinely nice people. It was kinda bizarre actually. I know that that's the idea with sales but so many people get it wrong, apply pressure and give misinformation but that wasn't my experience here at all. They seemed relaxed and pleasant. By far my most enjoyable vehicle purchase experience.
Beware do not buy from this dealership!! Save your hard earned money and go else where.
They do not care about the cars they sell to you their customers. They peal off the paper to new cars in the parking lot (supposed to be done in the shop to protect the paint). They also let their vehicles out to be driven for test drives before PDI's are done on them (look up PDI's their supposed to be done before the vehicle goes out on the road for good reasoning). Who knows if this has been done to your potential new purchase as well.
Inspect your vehicle thoroughly even if buying the next year up. For example it is 2020 when writing this. I bought a 2021, you would think there would be nothing to worry about. But even with all of the above, shortly after on my way back home to PG. I noticed marks/scratches on my paint. I was told to contact the manager for a switch for all this. Afterwards have just been strung along for days, just to be told they will not do it now.
They lied on my loan papers. It has been brought to the banks attention. Also slipped in a paper after we did all the signing, into the envelope to walk out the door with. Saying my vehicle was used. Never told me or showed me that when purchasing. Paper has some employees signature on it. To boot, I have had weird smells coming from under the hood into the vents.
When emailed about the situation finally by Sales and Customer Care he had made up lies about what happened in his email. Most likely to try and cover themselves with their lies.
Like I said save yourself the headache and go to a different dealership that most likely will treat your new purchase a lot better.
I bought a used vehicle from these guys, 32 days after I bought it the head cracked. I phoned them and asked if they would cover 1/2 the cost of the repair, they said no it was out of the 30 day warranty.
Why is your service department still closed on Saturday. Everyone else is back to full schedules. Stop being lazy and get back to work
Very nice location in south Surrey not as hectic as the rest of the lower mainland and got here from the # 1 quicker than I expected .
Lots and lots of inventory from a trusted name in the automotive business for over 35 years .
This service department is only open monday to friday. What happens to people who work monday to friday and can't make it? A year of free oil changes, but now i have to miss work to get there. So is it really a free oil change? These guys also want you to leave the vehicle ALL DAY for an oil change. there is nothing around you. what do you expect people to do all day while they wait for their vehicle? If i had known how terrible this service department was i would not have got a vehicle from this location. they also do not tell you on the phone you have to leave the vehicle for the day. they just surprise you when you get there. Preston and Dueck are open on saturday. Once these "free" oil changes are over i will not go back.
Randy in sales was extremely professional, and made purchasing a new truck the smoothest experience I have had yet. I will be coming back to see him when I want to replace my vehicle.
BEWARE BEFORE PURCHASING
Once they sell you a vehicle and get that sale they won’t help you. They will lie to you. They will leave you hanging.
Worst dealership I have ever dealt with. Take your hard earned money somewhere where they appreciate your business.
great place to get servicing done! have always been pro's. Parts department is solid as well!
Very dog friendly while I got my car serviced. Provided treats and water for him, and let him wait with me inside.
Regular maintenance is always done in the time they specify, sometimes faster.
Great experience despite bad news with my car. After many negative experiences with the other dealership I purchased from, I switched to Barnes Wheaton South Surrey for service and I'm so glad I did! Even though initial diagnosis did not solve problem, and they had to keep my car longer than expected, and my bill ended up being more than I expected... the Service Dept. gave me great service and fixed my ride. Straight up, clear communication and very accommodating. I absolutely trust them with my car.
Great service, friendly service, comfortable waiting area. Tech keeps us updated on status.
Don't let your car to be treated this way!
Made an appointment 2 weeks ago, had my car in for service on time.
Found out the service team completely neglected my car 1 hour before closing time.
They told me they will get the asked service done in 1 hour. No way I was going to let them treat my car as a late assignment, rushing to finish the service in an hour when it was supposed to be a 3 hour job!
Unprofessional, untrustworthy, and very disappointed at how they were trying to deal with the situation.
So I have been looking for an used EV and wanted to use the SCRAP IT program but know one had what I wanted in the Used EV market. I continued to search and a 2016 SMART EV popped up in my search but it was located in South Surrey, I live on Vancouver Island. So I decided to give them a call with the hope that the vehicle would still be available in the near future and that they had a used SCRAP IT Token. Milad from BW GM was the salesman to pick up the phone and a few days later I'm driving down the highway to catch the last ferry back to the Island. Prior to committing to come over on the ferry BW GM and Milad sent me all the info about the car, and the payment options. All of this was on condition that the car was what they said it was. It was all that and more. Not really a fan of having to come to the lower mainland I was on the 3pm boat and back on the 9pm boat coming home. I did my research and knew what I was looking for and a good friend of mine who owned a SMART EV as well, came along for the trip. I was able to scrap my car in Victoria saving the trip on the Ferry and once the sale was complete BW GM sent me a copy of the SCRAP IT paper work so my rebate will be coming soon. A very pleasant experience even though time was limited. If you can save a buck it would be well worth a look a BW GM.
Hi am very pleased with the service that Adam the Service Adviser at Barnes Wheaton GM South Surrey. He was direct and thorough with his explanation. I am very a very happy client and will spread the word. Adam is very professional.
The other Service adviser has always greeted me with a smile like Adam. How nice it is to be in a place where you are treated this way. I wish you all a Very Merry Christmas!
These guys are so awesome I have never been taken car of by anyone like Barnes Wheaton GM south Surrey thank you all so much for all your hard work and help big shout out to the Barnes Wheaton team to my salesman Randy Masson, Tyler Ostrinski, Eric Knight again thank you so much for everything you have no idea how much this means to me you guys are really the dealership everyone should deal with I will for sure send anyone that I know that is looking to buy a new or used car I can with much confidence send them to you guys knowing that they will be taken care of the way you guys took care of me again with all my heart thank you all so so very much .... :) :)
From the time of drop off to the time of pick up it took Barnes Wheaton 44 days to replace a clutch on my car. They played the blame game with the strike in the U.S. but, at the end of the day, they didn't even try to communicate what was going on with me. They simply left me for two weeks without a car (I had to get my own rental car until they provided a car), then radio silence for another two and a half weeks afterwards. No communication was done uninitiated which is not good customer service at all. It took an e-mail to the general manager to finally get it done and then, wouldn't you know it I got a call that day and the car quickly there after. My good nature was taken advantage of and when it was time to pay they had no problem with taking the full amount...no compensation...no apology...no nothing. This used to be a great place to get your car serviced but between this and a similar event during the summer it's clear their service quality has drop significantly. Not only am I done with this garage and dealership, I'm questioning whether I'll be purchasing any GM vehicles in the future.
John and Blair in service and shuttle driver Chris have really helped me be confident again in taking my car to a dealer. They seem honest and down to earth. Thanks guys!
Milad was a pleasure to deal with when purchasing our Bolt. I highly recommend him to anyone looking into an EV.
Milad was very helpful and friendly.
He was awesome and made buying our first truck a great experience.
Would recommend him to anyone looking to buy their next vehicle.
Had a really great experience at the dealership. Milad, goes above and beyond with his exceptional personality and business manner. All the guys there are friendly, helpful and accommodating.
We bought a Chevy Bolt for my daughter this past May and Milad was very supportive and helpful to make the process easy and straight forward. Had a great experience!
Milad was an absolute professional. Very easy to deal with, very prompt and communicative and looked after my needs well. The entire team at Barnes&Wheaton South Surrey earned my respect and made my vehicle purchase painless and easy.
The first paragraph is a NEGATIVE review for the NORTH SURREY location! The SECOND paragraph is a positive review for this SOUTH SURREY location!
I called the North surrey 152street location a few days back, when my car wouldn’t turn off because it wasn’t able to detect the remote key.. (and because I’ve only owned this car for 2 months I didn’t know it was suppose to be kept in the back cup holder) so I asked the person who answered the phone if someone can help me with my situation, she transferred me to service reception! The service receptionist named Sandeep was one rude person, I explained to her that my car wouldn’t turn off and I’m really nervous as I’m stuck in a grocery store parking lot with my 4 year old toddler, I asked if one of the service advisors can please help me figure out why the car isn’t turning off, she said everyone is busy including the service manager and that if I really needed help that badly I need to drive to there location as no one can come to the phone to help me! She was so rude and disrespectful, didn’t bother understanding how I was stuck in such a difficult situation with a crying kid in the backseat, at the end she just said call a tow truck 😐 she had no customer service skills at all!
After I hung up with her I called the other Chevrolet location in white rock, I explained to the service receptionist my situation and she got a service advisor on the phone with me immediately, his name was John and he kindly explained everything to me and my car started working right after I did what he said.. It literally took 2 minutes, I couldn’t thank him enough, I was so scared my car wasn’t turning off 😣 he was beyond helpful, he told me many other things I didn’t know about my car as well! I will definitely be coming to the white rock location to purchase stuff for my car and for future services.. I’ve never been to the North Surrey location in person but the service over the phone was so horrible that I will never step inside there location where such horrible customer service is provided!
Not Happy with the Finance Department at all! - Lee, the Finance manager in particular! He was rude, condescending and strategically bends the truth in my opinion. He kept telling me that he would call me back, let me know, keep me updated ... etc. But just kept ignoring me and not returning my phone calls. Almost 7 days in total ..
I originally leased a new Buick from this dealership, and once my lease ended I had the option to purchase the car. I was told by Lee that I would have to pay a $595.00 documentation fee to purchase my own car, and also that if I wanted to finance it with Barnes Wheaton, there would be an additional $595.00 finance placement fee. Not acceptable. Would not recommend dealing with Lee from the finance department.
Not Happy with the Finance Department at all! - Lee, the Finance manager in particular! He was rude, condescending and strategically bends the truth in my opinion. He kept telling me that he would call me back, let me know, keep me updated ... etc. But just kept ignoring me and not returning my phone calls. Almost 7 days in total ..
I originally leased a new Buick from this dealership, and once my lease ended I had the option to purchase the car. I was told by Lee that I would have to pay a $595.00 documentation fee to purchase my own car, and also that if I wanted to finance it with Barnes Wheaton, there would be an additional $595.00 finance placement fee. Not acceptable. Would not recommend dealing with Lee from the finance department.
Great experience dealing with these guys, no pressure, laid back, but great follow-up. Left my details and what I was looking for and Randy was quick to call as soon as he had something that matched my list. Would definitely recommend them to F&F.
After doing our research, we put in an online inquiry about a vehicle at their north lot. Milad was very quick to respond and commit to a time to follow up and meet with us about our needs.
Thanks to Milad’s personable sales approach, we figured out that we qualified for the GM Preferred Partners program and without having to haggle, we had a deal on the new vehicle and an offer on our trade (that perfectly met our expectation again without haggling!), completing a package that exceeded our expectations!
Bill and Tyler were also fantastic to deal with and the entire Barnes Wheaton team made this easily one of the best vehicle buying experiences my husband and I have ever had.
Great service, Tyler the sales manager and Malays in sales (great character) gave me amazing service! Had the car ready for pick up when requested, gave me a fair trade value, and sold me an amazing car. Corvette Grand Sport! Thanks again guys, you gained another client for life!
Just a really positive experience in working with this dealership in the recent purchase of a Sierra truck. Having visited several other dealers as I researched this vehicle, I found the service, professionalism, product knowledge, clean, spacious facilities and overall atmosphere at Barnes Wheaton South Surrey to be exceptional. Their sales team listened to my needs and understood my expectations. Sales associate Alex was patient and knowledgable in our multiple test drives. Sales Managers Tyler and Bill used frequent communications to put together a really compelling deal that made sense, veering away from high pressure sales tactics, which seems to be the norm in this industry. Finance Manager, Travis, patiently and expertly worked through the closing financing paperwork with a friendly and engaging approach. I literally drove past 6 other GM dealers from North Van to this location, but everything about the team and experience here that just fit. Exceeded my expectations - would highly recommend this dealership and this group to support your needs.
Low pressure friendly staff that listened to what I needed and wanted then helped me find my truck at my pace. Great service and follow up after the sale as well. Strong recommend.
Unbelievable service department.. Needed a build sheet for my truck . Most stores I have delt with doing this requires a run around of phone calls being on hold and unanswered emails resulting in me driving to the store... Not these guys . One email it was all taken care of .. Also have done lots of work to our fleet trucks here... This store over deliveres 100 percent of the time with vehicles being ready on time.. Sometimes even early .. Thanks again David Whiteley for the prompt service! !!
If I could rate this dealer in the negatives , I would not hesitate to do so .
I currently am on my second 3500 HD truck in the past few years , purchased from Randy in the Sales dept , The overall Sales experience was good and he was pleasant to deal with.
Both of my new diesels have had an aftermarket levelling kit installed in them , with a tire slightly bigger than factory by give or take an inch , which this dealership sold me. This is a kit that all of the other local dealerships in town install into their trucks as well , just for reference sake.
Fast forward to last thursday , I had an independant shop have a look at my alignment and note that my Tie Rods , Pitman arm and Idler arm were all shot , this in theory should have been covered by my 60K warranty as the truck has 58K on it now.
The vehicle is shipped over to Barnes , where I get great service from Blair in the service dept , I inform him the truck has a levelling kit which is aftermarket and commonly installed by other Local dealers such as Preston , Dueck etc. It gets booked in and he believes this should fall under the 60K warranty , which I suspected it would as well.
The following day , I recieve a call from the Service dept that the General manager has looked at it , and decided they will not be warrantying the failed suspension components as the Service manager is on holidays.
I'm also told that the front rotors are warped and they are no longer covered under the 60k warranty due to a new policy that went into effect a few weeks back , lowering this warranty to 12,000 kms. Sorry Larry but this truck had a 60K warranty on it when i purchased it new , you cant change this on a whim.
Needless to say this place is an absolute joke to deal with , minus Randy and Blair who have gone out of their way to try and help. The truck has been taken to another shop to complete the repairs under warranty , and I guarantee you will never sell myself or anyone I can possibly tell , a vehicle or any services ever again.
Hey Larry Holcroft: go ahead and keep deleting my photos and this review from the Google listing. I'll keep on re-uploading them. I bet Greg Barnes is real happy with a sleazy car salesman like you.
$1210 documentation fee ON TOP of the raw deal you violated me with???
Best number one customer service skills. Bill is the greatest at supervising you to the vehicle of your dreams. He has a great customer service skills and proper communication about all the vehicles that suit you. Best guy for the job to get it done!!
I came here looking for a new vehicle and had an amazing experience I dealt with Randy Masson he was awesome not too pushy listened to what I wanted and helped me find a vehicle right for me.The finance department also was great Miranda worked wonders for me and got me the best rate possible. The whole experience I rate 5 stars without doubt and strongly recommend anyone to go to this dealership and deal with Randy and Miranda.
I felt compelled to write a review. I am 87 years old and thanks to my son who is helping me with this review I will express my never ending gratitude to Chris Wilson. I met Chris when I was looking for a bigger vehicle for my wife, who depends on a walker to now get around. Our car was just too difficult for the both of us to get in and out of, and Chris showed me the Chevrolet Trax. It was everything and beyond what I expected and especially for the price. Can you believe it can answer phone calls for you?
Chris thank you so very much for your patience with me. We highly recommend any seniors see genuine Chris. 10 stars sir.
Just purchased a couple used Chevy's (privately) - one for me, and another for my daughter. Hers only had one (chip) key, so I gave them a call to see if they could help me out. We ended up dealing with John H in the service department. Turns out there was a recall on the ignition, but he squeezed us in right away, and ended up saving us quite a bit (not only on a new key, but he pointed out an oil change promotion they have on right now). He also took the time to review the maintenance records on my vehicle. They're not the closest dealership in my area, but I will drive a bit extra to deal with John again.
Excellent service from Phil and the team at Barnes Wheaton GM in South Surrey. This is our first vehicle purchased here, however we have been taking our GM vehicles to the service department for several years.
I would highly recommend visiting this dealership if you are in the market for a new vehicle. Highly knowledgeable and professional staff both on the sale floor and in the shop.
Thank you for a great purchasing experience Barnes Wheaton! I will absolutely be back.
Adam the so called SERVICE advisor... my wife and I went to Barnes as we were having issues with our Chev Trax, met with Adam 2WEEKS AGO... we made an apptmt to bring it in and have them give us a loaner to use for one day... 1st he screwed up the appointment time... we said we'd be there for 2:30... he wrote 4:30 he couldn't get a little thing like that right, should of seen the red flag there, he informed me I had to WALK to enterprise rent a car to get the vehicle, I thought I was in the SERVICE DEPT not the self serve dept... hold on didn't he say 2 weeks ago he was gonna get me a loaner? did he apologize? NO! he did not offer a solution or another time to bring it in cause maybe he didn't have a loaner.. NO! it was oh well..I guess I'm just another number there, some people get to comfortable in there positions and forget what true customer service is supposed to be.. I hope the Manager reads this.. your staff need training