Great staff and customer service. Felt welcome from the moment we arrived till the time we left with a brand new F-150. Dave Wiebe and the rest of the team do a great job. Talk about no pressure sales. Dave listened carefully to what I was looking for in a truck and then took the time to show me what they had available and what was within my budget. Highly recommend this dealership. You won't be disappointed. Great selection of cars and trucks too.
We were very pleased with our sales rep Mike G. Sorry not surehow to spell his last name. Actually all associates were very kind and helpful.
The Team at Mike Knapp was very accommodating and made the purchase an enjoyable and fun experience! I'm on my 3rd purchase with them and a loyal fan!
Chad the service advisor always takes good care of us.
My wife and I have three fords and always go to Mike Knapp for our service with chads help.
5 stars
Got my mustang from here and love it. Everyone is nice and friendly and if you want a ford in the niagara region Mike Knapp is the place to go.
Great people to deal with. Good Service and the sales stuff takes the time to answer all questions.
Made the 150 km journey to this dealer and do not regret it.
Thanks
Took my car in for a recall, they claimed they could not do the alignment it needed after fixing recall, which was to be included as part of the recall unless I spent all this $$ on a part it apparently needed. So, I took it to my mechanic and low and behold, there is nothing wrong. Very upsetting that they didn't complete their job properly and I had to pay out of pocket to get the alignment done myself. Hoping to never have to go back there again.
I rolled in to the used car lot to look at a pickup truck. I was greeted by a sales rep who was helpful and actually pointed me in the direction of a truck within my budget. He set the deal up and I made the purchase. When it was time to pick up the truck, it was clean and met my expectations.
Now the reason for the mid-range review:
Communication. The sales rep was a bit of a "close talker" (Seinfeld reference), which is a big no-no these days; he made inferences on what I read and on how "customers have no idea how much work is done to get a vehicle ready".
Would I buy another vehicle from here? Absolutely... but through someone else.
Side note: Service guys are awesome, but management should really be mindful of their surroundings. I (and others waiting in the service area) were able to listen and watch two managers air their disagreements. Not exactly professional.
The original sale of the truck went very smooth. The salesman Joe was very good and accommodating. However I did find that communication was very much lacking after that. I do realize the difficulties your dealership must face with the covid19 restrictions being placed on you but I do think that communication with the salesman could really improve...I was very disappointed with the purchase of my truck in that respect.
I will say that with the difficulties of my purchase (the delivery of wrong truck and having to wait longer than usual) Mike Knapp Ford stepped up and provided adequate compensation...which was appreciated on my end.
I have purchased many vehicles from dealerships over my past 40 years of driving and this is the first time that a dealership did not try to take advantage of me. They did not try and hide additional costs in the fine print under disguise of options that are already of the vehicle. If you want to be treated right, see Joe Scozzafava at Mike Knapp Ford to be treated as you should be. Thank you Gary.
I purchased a new Edge in December, 2019. It was due for an oil change, but due to the pandemic although the service centre was open, the waiting room was not and the shuttle service was not running. I had no way to just drop off my vehicle and then come back when it was ready. Instead, the service people at Mike Knapp came & picked up my vehicle at my house & then dropped it back when it was finished! There was no additional charge for this service. I sanitized before they picked it up and they sanitized when they brought it back. You couldn't ask for better service than that!
Bill B. in service is always the best. He listens and helps in every possible way and resolves your problem. I have never had a bad experience in service.
To be honest this is the first Ford we have owned and I am just loving it. I think Ford has won us over.
Clarence & Cheryl
Needed to get a recall service done on my car, they were friendly on the phone and were able to book me in quickly. Offered a shuttle service for me to get to and from work while they worked on my car. Shuttle service was delayed and I had to wait an hour which is why it's a four star review. They apologized for the delay and were otherwise wonderful to deal with.
Awesome dealership to buy a vehicle. Very relaxed atmosphere and they truly tried to make it comfortable and best of all - no pressure. Overall an excellent experience and I received a fantastic vehicle.
Thanks everyone for making it a pleasant experience.
Bob Meyer
Bought a 3 year old car from Mike Knapp Ford. The car was very clean and well serviced when I picked it up. The salesman was very knowledgeable about the technical workings of the car and took the time to clearly explain everything. I felt no pressure to complete the purchase and was well treated at all times. this will certainly be my first stop the next time I'm in the market for a car.
I had an oil change at Nike Knapp Ford, and at the same time had new wipers put on my vehicle, since they were somewhat worn and streaky.
I was very satisfied with the friendly, yet professional, attitude of the employees. The job was finished in good time. Good Job!
Nancy Bates
If you’re in the market for a quality vehicle through a quality auto dealer, I suggest you visit Blake here. No BS. He has knack of making you feel comfortable through the entire process. I felt the friendliness and professionalism every visit. Never felt like a burden. The entire staff is on point with their customer service.
Exceptional service received from William Service advisor. Efficient, professional and friendly. Thank you !
Good experience at Mike Knapp Ford. Dealt with salesperson steve, very flexible with different options, & fair on pricing & trade ins. Was able to settle on a new F-150 with almost all the options I was looking for. Overall , I'd recommend this dealership if looking for a new vehicle, ask for steve, he'll help you out!
Best dealership I have ever dealt with. I purchased a 2016 F-150 last month from Blair and could not be happier. Blair was very friendly, easy to work with and very knowledgeable on every feature on the vehicle. I have received 2 courtesy calls since purchasing the truck which is unheard of from my experiences with any salesman or dealership. Mike Knapp Ford has gone above and beyond even after the sale to ensure the customer is satisfied and has any questions or problems. Would definitely recommend.
Great experience at Mike Knapp Ford!! Liked the fact that Sean wasn't a pushy sales man but made us feel at home instead. Would highly recommend anyone at Mike Knapp Ford.
Horrible. First I made an appointment to bring my work van into Mike Knapp. i called Monday and the earliest they could get me in was Friday. I made the appointment for 8am. I showed up at 7:45 am Friday and waited at the service desk until the advisors had finished their personal conversations Then they told me there was no record of my appointment, but not to worry they would be able to fit me in. At 4 pm i called to find out if my van was done, only to find out it was just brought in the shop and now they would need it for longer and it would be completed Monday. Monday at 4 :45 I picked it up and within 2 kms of the dealership the tire monitor light came on. I called the dealership back the next day and they told me to bring it back at 7:30am the following day, and they would reset the light. Well i went back this morning and on the service door it says 7:30-5 for hours of operation. People were inside just not letting me and other customers in. I guess 7:30 is an estimate of when they open. So I finally get inside and tell the service advisor my winter tires they installed are not right and he proceeds to tell me they are too busy to repair it, and i need to make an appointment again. I told him i called the day before and the lady on the phone told me to come at 7:30 am. He told me they don’t have any technicians starting until 8 am. I looked at my receipt and found they even gave another customers bill from a 2018 ford focus to me. I understand sometimes things go wrong but this is incompetence at the highest level here. I Have always used Brock ford and was very happy with them but they were not able to install my winter tires for 2 weeks. I wished I had waited for them. I will go to Brock Ford to get the tires fixed properly This is my first visit to Mike Knapp and will be my last.
I recently purchased a 2017 Ford 150 from Dave Wiebe. I had been looking for a truck for over a year. Dave called me and said he had a really nice one owner truck being traded in. Ian the pre owned manager had the truck warmed up for me and was fair on the pricing. The truck was spotless and all the paper work was done quickly. I worked previously at a dealer for 24 years. The staff were kind and professional. I will be sending my friends and family to this store to buy vehicles. Thanks again Dave.
This has been my first dealership experience, and it has been nothing but a nightmare. Had my truck for just over 2 months and it has been nothing but issues. As well as a massive headache trying to work with staff to resolve the issue.
I personally will not be buying anything from them again if they don't find a way to make the situation right.
I was expecting a structured questionnaire to guide me in providing feedback. Overall we were pleased with the assistance we received from Joe. From the time we walked in the front door, to receipt of the car was 6 days. We were given an overview of the car. There are a few features we were not sure of so we used the Instruction guide. Both my husband and I thought that the car would be coming with the feature to open the hatchback by kicking your leg. We were told the day we picked it up that that option was only available on the Titan model. We were disappointed to learn this too late. Other than that, we are happy with our purchase and the service we received from Joe.
Initially we were looking at used cars, but the one we were considering was in need of having the brake routers replaced - we were not told this before taking the car out. We returned a few days later to find that the brakes were fixed but the front tires had a loose belt. The sales rep (not Joe) checked the inventory sheet and said that the mechanic had said the front 2 tires needed to be replaced. I found it odd that that this car had even made it onto the lot for people to drive before these issues were fixed. That problem had us reconsider our options and we chose to purchase a new car.
Dealt initially with Mike Knapp who was exceptional. Mark Maskaluk Sales Consultant was fantastic answering questions and providing a product overview.
Well Done Mike Knapp Ford !
Bought a 2016 F150 for my cousin in February through Michael Grazioto, and had a recall services here last week. Rep here has best knowledge of the truck and excellent service! Patient, smile and very helpful from beginning to end and after!
We have purchased 4 vehicles from Mike Knapp Ford and have been very satisfied with them. We have dealt with Dave Wiebe for the purchase of 3 of our vehicles and will continue to deal with him. He is a very honest person and we recommend him most highly.
3 days to change an alternator under warranty and tell me that the AC knobs not working isn’t covered. Charged me $120 to look at it before giving me a quote for $1,500 before tax to replace the entire heater core stating that parts had fallen off inside and was impossible to fix.
Took the glovebox off in my driveway after some googling and found the technician who worked on it reinstalled a part upside down. Put the part on the right way and it snapped right in and the knobs work perfectly fine now.
Called the service department with my concerns, was told the message would be passed along. 5 days later and I’ve heard nothing.
Jeff in the service/parts department was great! Very helpful, knowledgeable and friendly. He helped me locate parts for my Ford, and I was taken care of quickly and felt appreciated.
I would highly recommend this dealership!!!
Thanks Jeff!!
After going to several ford dealers Mike Knapp was by far the best shopping experience I've had. Friendly and knowledgeable staff. Quick and easy transaction.
Special thank you to Dianne who got me out of a jam. She actually showed up with her own personal vehicle on her day off to save the day.
Thanks Dianne.
Highly recommend Mike Knapp Ford.
Best Ford dealership for service that I've ever been to. The service advisor was awesome. William was honest, he explained everything and even made me laugh a couple times...I was really concerned about my car (what was wrong and what it was going to cost) and he helped me to not be so worried. His customer service is why I will definitely return.
The team at Mike Knapp is by far the friendliest we have found. The small hometown feel is very much alive here. We recommend this dealer to anyone who wants good personal one on one service. We recommend Ken Childs as your next sales rep.
Rick Raby
After spending a couple weeks looking at junkers, the folks at Mike Knapps used dealership were a breath of fresh air. Simple, straightforward and relaxed, they were able to get me financing that allowed me to get into a wonderful Mazda 3 that suits my needs perfectly and right within my budget. Blair in sales and Cindy in financing got it done and got it done right, and they can probably do it for you too!
I was looking at used cars at Mike Knapp Ford today selection not to bad different makes than just fords. The sales rep we had was very knowledgeable on all the vehicles we looked at . Yes worth going there if ur shopping for used and new as well which is on the other side of the street. easy to get to and lots of room to park and brows around. no pressure to buy.😏
Met with Chad in Service for an appointment. He is great to deal with, super fast service and had my vehicle ready right on time. Would highly recommend!
Friendly service. Great team. Joseph and the staff stayed longer after hours to complete the sale. Would recommend this dealership
I needed a vehicle within a week and the sales team was so friendly and very helpful and made me feel comfortable with getting into a ford. It’s been years since I’ve driven a ford so it felt naturally based on the make, model and support for their team. Thank you!
Great sales and finance team. Very smooth transaction. Everything was ready and explained on delivery.
Thanks all
Reg and Linda
Recently purchased a new F150. I had the pleasure of having support from Dave Weibe to secure my purchase. Great sales and financial team. Very warm and courteous. Th e customer is treated with a lot of respect.
The only thing I will say is that the dealership does need a much larger parking area though. Not a lot of room.
Now when it comes to my new truck, I simply love it. I purchased the 10 year, 200,000k extended warranty...just in case. Great peace of mind while owning a very nice truck. It is beautiful and drives really nicely!
Purchased some accessories from the parts department and the same friendly and courteous treatment was given.
Overall great experience and I am completely satisfied.
I would recommend Mike Knapp Ford to anyone thinking of getting into a new vehicle.
Giving 4 stars rather than 5 due to the tiny parking area.
Would be nice to see this one improvement.
Hey It was all fine. William Saunders was very professional and cheerful. Everyone I talked to were pleasant and I enjoyed tea and cookies
Sincerely Barbara Hawken
I recently purchased a new F150 and found the experience was to my complete satisfaction. Everyone from the sales staff, management and owner are complete professionals. I certainly would recommend others to give Mike Knapp Ford the opportunity to help you purchase a vehicle. I will be returning in the future for my next purchase.
I took my car in recently to have my winter tires taken off and the summer ones installed. As usual the people on the front desk were courteous and effiicient. I also had the inspection and oil change. They also store my tires for me. I bought my Fiesta from there in 2015 and love it.
Great experience buying a new vehicle. Our salesman Joe S. was amazing. No pressure, made us feel so comfortable. Joe was so well informed and took time to really find out what we were looking for. Introduced us to Peter the sales manager, who again was so helpful and friendly, and again no pressure. Lisa in the business office was terrific...fun, knowledgeable and absolutely helpful. We set delivery time and that appointment went perfectly...everything all prepared and Joe gave us a great orientation to our new vehicle and let us know we could contact him anytime if we had any more questions or concerns.
Best car buying experience we have ever had!!!
Friendly, knowledgeable, and welcoming. Mike Knapp Ford is the triple threat of the dealership world. I purchased my new snow tires and rims, had my car winterized and sat down with a hot coffee and freshly baked cookie. My beautiful Bella was welcomed with open arms and was patiently waiting with me. Thank you all for a fabulous experience. Scott and the Service Team are amazing.
Recently purchased a 2018 Focus ST through Joe at Mike Knapp Ford. Originally just went in to see what my F-150 was worth on a trade in and ended up purchasing a car the same day. I felt dealerships appraisal on truck was fair and purchase price of car equal to anyone else. Joe made the process very simple and stress free. Will definitely use Joe to purchase any future vehicles to come.
Bought a used car last week. By the time I got home the check engine light was on. Popped the hood, and there was barely any coolant. Didn't call to say anything. Also noticed a nail in the tire a few days later..called to see if I had any type of warranty for the tire..which of course there wasn't...mentioned the coolant and he could care less about the matter. They got there sale. Unfortunately for them I was going in a few days to a week to purchase another car for my wife. Lost a sale there. I will go somewhere else where I heard the service after isn't awful. Thanks guys!
Purchased a 2014 Ford Escape Titanium from Blair recently. I am very pleased with my experience at Mike Knapp Ford. When we went to view the vehicle, Blair was prepared and very polite when we arrived. Once it was decided we were to purchase the vehicle, Blair took care of everything. In just a couple days the escape was good to go! Upon a last minute inspection of the vehicle it was decided that the brake pads needed to be replaced. I didn't even know! but when I came to pickup the truck they were replaced free of charge! And the truck had a full tank of gas! Truly a no pressure and enjoyable experience, I will be referring anyone who is looking for a vehicle to Mike Knapp Ford Sales.
I was very pleased with the personalized service I received at Mike Knapp Ford. They were able to determine the right car for my needs and for the right price. I walked in needing a car and test drove, financed and bought my car easily and in a timely manner. Thank you to Mike Knapp and his staff for making car buying a hassle-free and pleasant experience.
My auto purchasing experience was excellant at mike knapp ford. The personal where very friendly and helpful in getting the vehicle for me. The times i have been at the dealership for service have been great. I would recommend this dealership to anyone
To Mike Knapp and his employees, keep up the good work.