Dawn in service was very good to us when we had a fairly major problem with the rad on our f250, she as well as the dealership went over and above to help us out. We had out truck back the next day this was not the first time she has got me out of a jam. Thank you
Great customer service good selection of vehicles and a very safe environment;)
Purchased a 2023 Ford Mustang Mach-e and traded in my Honda. Great staff and lots to chose from.
My sales rep Mike was amazing , hr worked with me for over 6 months helping me find the right vehicle!
Arrived at 10Am Car went right in to service. They asked me if I needed a ride anywhere offered me coffee
We didn't buy the car here BUT SURE felt like it Great service compared to the other dealer where we purchased the car.
My friends mom had brought her Ford Eco Sport in for numerous repairs, the repairs where not done adequately, or in a timely manner. The car was declared unable to drive when it was dropped off , and when we picked it up it had all bulges in the tires and transmission still doesn’t shift right.
The Tecs at ford advertise they do the best work on your Ford car , with experiences like this, I cannot stand by this company any longer unless some serious changes are made at Maitland Ford. This dealership has single-handedly ruined my Ford experience. I am really thinking about buying a different companies vehicle now for my next vehicle. If I went to Highland this would have never happened.
I highly recommend do NOT going to this dealership. Find another one as service from this one is completely insufficient, and does not do the job up to Ford Standards they advertise!
I would Never Recommend their Service. I will never buy a Ford again. What a mistake.
1. Apointment booked for Nov 2, 2023, 1pm. I arrived at 1245. I sat patiently in the lobby until 414pm, I could see my care on on the lift with no tires. I was getting worried because They closed at 5pm and I had to work nights. They said, well normally they pull all the tires for the day that are in storage for the day in the AM. And it turns out they Lost my winter tires. They let me sit in the lobby for over 3 hours waiting, then finally when I asked, they told me. If they couldn't find then, they could have called me in the morning to reschedule, told me when I arrived or at some point when they took the tires off and realized there were none to put on. I asked them to put on the old tires and call me when they got them. Monday came and went, they never called me. I called then at 4pm to chase them down, they said sure, come pick them up. I Picked up my tires, but I was not happy. Left 4 messages with the Service Manager Don Rioux- Never called me back. I suspect that had I said nothing, they would have put my old tires on and charged me for it hoping I wouldn't notice. This is based on past behavior.
2. Wanted to get extended warranty work done on a 4 year old Ford Escape that is rusting out. Booked an appointment in Sept. Went the first week of October. Didn't hear back. Inquired while I was waiting for my lost tires to get installed. They told me, "yeah, you have been better off getting a quote yourself". Why wouldn't you have told me that in October or better yet in September when I booked the appointment. I now have the appointment booked with Guys Auto. Why wouldn't they have directed me there first.
3. Pay for service and can't trust if you got what you paid for. Had an oil changed booked April 28, 2022. I paid for one, and may not have received one. Didn't put a sticker on the window, didn't reset in the car. Got a notification from Ford it was overdue and not reported in their system either, called Maitland, they brushed me off and said, no it was done, bring it in and they reset the oil. I asked them to check it, they did not. Felt very unconvinced that it was changed.
4. Happened again April 3, 2023. There was a sticker updated on the windshield, but not updated with the car or Ford app. Got a notification from the car that the oil was in need of urgent change. I was in Tennessee in July. Got an oil change down there. The tech said there was no way that it was changed on April 3. I felt my heart sink. I was so stupid to have trusted them again, but they had my winter tires in storage, so I couldn't be done with them, yet, but then, they lost my tired. I hope that the ones returned to me are actually mine.
My husband is looking for a new car. There is no way we will even consider Ford. I realize that I'm not a big customer who spends a ton of money with them, but if you work hard for your money, don't spend it there, because you can't trust that the work is done, it could cost you your warranty and you might have to repeat the service with another provider.
I never make this type of reports on line or take to social media, but as Ford would not contact me back, I feel obligated to put our a warning to other unsuspecting people. I used to think that was Cliché that women get taken advantage of at the garage, not anymore
Took my 2015 mustang in for warranty on rear camera. Worked perfectly before they worked on it. Now I have no lines on backup camera. Do you not check your work? Known issue and they still let it go out the door.
We were 2700+ km from home when my 2015 mustang broke down. The Ford dealership was amazing from Stat to finish. Getting my car in, calling my insurance, and even getting me a ride back to families place. In 24 hs they had my car fixed and me back on the road. Thank you Ford for a great experience.
Bought a used F150. Excellent truck and excellent service. Very helpful during my search for the best truck for my needs. All post purchase issues handled in a friendly and professional manner.
Can definitely recommend Maitland Ford.
Excellent service from Dawn! The new team here has been great.
My Ford explorer that has 30000 km on it is has an intermittent squeal at the passenger side rear. Took it up to the dealership and they couldn’t find anything wrong with it, however, they charged us $80. My truck is under warranty and the noise is still there, the very next day. Worries me how many more $80 calls I’m gonna have to go up there to get this fixed. The customer service at this dealership has gone a little downhill over the last couple of years. We have noticed. We have purchased eight vehicles over the last 20 years with this dealership with great customer service, but it just doesn’t seem to be there anymore.
If you're looking for a vehicle from their tiny on-site inventory for something used, you might have some luck. However, if you're looking through the partnered dealership (off-site), don't bother putting an offer through Maitland. Contact the dealer directly.
I worked with a young kid named Ethan. Granted he seems new, he essentially wasted 3 days of back-and-forth trying to put through an offer to an off-site lot. It ended with him pitching a completely different vehicle they had on site, and then proceeded to ghost any further communication, even after bumping the offer as his claim was that the off-site dealers won't even budge a dollar.
I ended up calling a dealer directly, and made a deal within 3 hours. Again this may have been the specific salesperson.
We are more than happy with our new ( used ) vehicle, and Ethan Morley was so patient with all my questions. He’s a very very good salesman. I’m highly recommend Maitland Ford
Have owned my Lincoln for 8 years and have always had great service at Maitland Ford Lincoln! Our new Lincoln Concierge Joanne is very eager to make sure everything goes very smooth. I do usually like to get a loaner but do always appreciate the offer to come pick up my vehicle and drop back off at work, especially when it’s just a quick service!
We walked in and were greeted by Ethan. Cannot say enough about how impressed we were with him. He asked all the right questions and we really didn't have to ask any regarding the vehicle, packages and lease pricing. Very thorough with a kind approach to explain things. Very knowledgeable and polite. Quite happy about the whole process, test drive, tour to familiarize us with the shop etc. Excellent service from all involved.
I had such an amazing experience with Maitland Ford! I had previously dealt with another dealership that made my first car experience not the best. Not only was Jeff Kniahnicki amazing to deal with, he was knowledgeable, honest and enjoyable to talk to. Couldn’t have asked for a better person to deal with. Ray in financing was incredibly nice, honest and explained everything throughly. From the first test drive to the paperwork, I couldn’t recommend Maitland Ford more! Thanks for getting me into the vehicle I love!
Always welcomed by name with a smile from everyone. The staff go out of their way to accommodate quickly and advocate on behalf of their customers. The service I have always received for the past 18 years is second to none!
Came for 6 hours away team worked with me fast to get me home as quickly as we could. Very friendly, honest and upfront from start to finish! Had a small issue with the truck when i got it home they worked with us with the local dealer 0 issues on their end highly recommend!
The salesman Jeff was friendly and knowledgeable and knew exactly what I was looking for. Ray was also very kind and efficient. It was a very easy process and I left extremely happy with the service and my new Jeep. I would highly recommend Maitland Ford to anyone looking for a vehicle.
Maitland Ford treats me with courtesy and respect. They listen to what I have to say about my Ford Fusion Hybrid Titanium and answer any concerns I may have and do their best to fit me in for vehicle maintenance within a proper time frame.
Shuttle service is also good, driver was polite and called me ahead of time to let me know that he was at my destination. Would I recommend Maitland Ford, Yes I would.
Thanks for your professional service and your great communications skills, even under stressful periods. You call me by my first name and ask me "may I help you" when I come in the door. You have good solutions for me and your driver is courteous and kind. When my car is ready to be picked up, you call me or send me a text through your automated service. I also feel like I am taken seriously when I mention an issue, a sound, or some weirdness with my car. Merci beaucoup!
I really like the truck I purchased - it was in awesome condition with very low kilometres. The staff were friendly to deal with. That being said, in my opinion, communication with the Salesman and Used Car Sales Manager was poor. I live in Thunder Bay and the truck would be delivered to Thunder Bay. The tires on the truck didn’t pass Maitland Ford’s safety check. I was told a set of used Michelin Tires would be put on. After doing some research on tires needed for towing and knowing the tires that originally came with the truck, the used set of Michelin tires were sub-standard. I questioned the salesman after doing the research asking how these tires would perform for towing. Maitland ended up putting a new set of 10 ply Cooper tires on the truck (nice tires by the way). My point is, the salesman should have known this ahead of time as he knew I needed the truck to tow a travel trailer. If I didn’t do research and ask the question, I would have had sub-standard tires on the truck for towing and for sure would impact the truck’s GVWR or what weight I could tow. Something I would have had to pay extra later on. The Sales Manager that was involved in the deal pretty much from the beginning (sitting in the salesman’s chair throughout negotiating the price and trade in) communicated with me 0% (after deal was agreed upon) after I left emails and telephone voice messages for him. The salesman for sure could improve communication at his end too. No reason for this with all devices we have today. Again, nice vehicle and a fair price but poor communication. As I mentioned, I live in Thunder Bay so it’s not like I could drive over and ask the questions. Rating of 2 stars due to poor communication.
Never had a dealership treat us so well.. we traveled 3hrs to deal with them.. definitely will he going back for our next vehicle
Buying an auto is aggravating to begin with and this was no different.
The salesman was OK but not great. He had to call in his fast talking
associate to approve throwing in snow tires & rims.
When I picked up the vehicle a week later as the tires had to be ordered,
a km down the road the low tire pressure light came on. I returned and they
took it in to check it. half an hour later it was returned and the salesman
told me the fellow that installed the tires & rims never bothered to check the
tire pressure. ( Duh ).
When paying they tried to charge $150 for gas after previously telling me
it was included. When I mentioned this to the salesman he said " you can't
blame me for trying.
Overall not great.
Friendly, efficient service. Staff did an exceptional job ensuring thatI got my car back in a timely manner.
Good staff. Fast service and polite. Part wasn't there on time but it was there the next day. Great 👍
A friendly environment and a staff that treats you like family. Thanks again for another great truck buying experience.
Maitland Ford booked me in quickly, got my service and repairs completed quicker than expected.
Thank you for another great experience.
The staff is pleasant but out of three things that had to be fixed one day after the repairs were done two of the three items were not fixed. Previous times that we brought in our vehicle this was not the case.
Maitland Ford Sales is a great dealership. Clean and relaxing waiting area. Courteous and friendly staff. Sales staff very knowledge and they take the time to acknowledge you and answer any concerns you may have. Sales associate explained all the features on new vehicle and made sure we knew how to use them. Set up cell phone and Ford pass and explained all the features that it offers. Great service all around.
I want to say thank you to the Service Team at Maitland Ford. We're with our grandkids on a road trip from BC, and the truck started throwing out a bunch of unusual error codes, and lost all power, over the long weekend. I came in at 8:00am on Tuesday and they managed to find the problems, and had the parts on hand to effect a repair, saving our vacation and getting us back on the road by 2:30pm on the same day!! Great service and courtesy from the team and wonderful service to renew our trip! Thanks Maitland!!
Love my new F-150 Lariat. Everyone was great to work with. I will be back for my next vehicle.
Great experience from start to finish! I was kept informed on my vehicle build. Everyone was helpful and the whole process of trading in and buying a new vehicle was easy to do!
I had a great experience with my sale representative, Jessica very 😭that she is now longer with you. I still had a great service with my Bronco when needing servicing.
Great product. Great people.
Service department has top notch customer service people. They keep you informed of the status of your repairs or maintenance.
Very good experience. The whole team was excellent. Highly recommend this dealership.
Always good service and friendly staff at Maitland Ford. Excellent place to deal with. Thanks again to Service Adv. Vince Bifano for getting my truck in on short notice...
I was pleased with my first service check on my vehicle. Prompt , courtesy service. Excellent shuttle service to place of employment. Very promptly, as soon as I dropped my vehicle off
Great experience when purchasing my vehicle. The sales team went above and beyond. 5 stars for the sales department. To be honest the service since purchase has been ok but not great. Since my purchase experience was so good I still give 4 Stars but I’ve been a bit disappointed with other interactions.
Excellent service. Checkin efficient and safe. Courteous, thorough, effectual and reasonable. Highly recommend. Will definitely use in future
Excellent service, friendly and thorough. No complaints at this point, will update after a year of ownership.
Excellent friendly staff. Very accommodating and helpful. Prompt service. Highly recommended!
A big "thumbs up" to Vince and all the workers in the service department.
They go the "extra mile" to satisfy the customer!
Mike MacDonald was very very helpful in getting us the information we needed to get what we needed to suit our lifestyle! He was patient and obliging like he has been on the previous two purchases! What more could we ask of Maitland Ford?, "nothing".
Professional and easy to deal with on every aspect! Went in knowing I could get answers and help, perfect team work. Great place to buy in confidence!
Friendly environment from start to finish. Dan Naccarato is excellent to deal with. He is open, honest and very accommodating! All the staff is friendly and welcoming. We have dealt here for years and we are very satisfied. We would highly recommend this five star dealership.
We love our new Edge. This vehicle has everything and more than we could want in a vehicle.
We look forward to many more years with this dealership.
Thank you!
Patty and Fred Real
We have lived out of town for the past 10 years and so have to schedule maintenance around our trips to the Sault. The service from all departments has been excellent, right from purchasing a vehicle and the service counter. The Quick Lane has made things very convenient and efficient. Great people to deal with all around!
Very happy and satisfied. Your used car and service people went out of their way to meet my request. Thank you for a very positive experience.
I have been pleased and satisfied by both the sales and service people at Maitland Motors. They have been polite, prompt and helpful with both vehicles I have leased there.