Service is usually good, on this visit they could not find my snow tires. Eventually they did and after a one hour delay we were done
My appointment was at 0900 so I would think they would have gotten the tires out of storage the day before.
I just wanted to give a huge shout out to Dennis(painter/body technician extraordinaire)Ian(assessor and customer rep)and Cindy (customer service rep) all in the Collision department at Highland Ford
Gave me respect and listened to my concerns and went over and above to get my baby back on the road after it was vandalized. Thank you and hope to not see you soon😂but if I do I know you will take good care of everything 😌
I went into the service counter on a Friday to make an appointment for an oil change and inspection. I surprised that I was able to get in at 8:30am on Monday. I had a call before 9:30 letting me know my truck was finished. Oil change, lube, tire rotation, brake inspection all done quickly and efficiently. Thank you!
We were travelling across the country with the fifth wheel and my 250 Ford super duty. The engine light came on and I called Highland Ford who were able to put the service, the vehicle successfully the following day, and we were on our way. The service was fantastic and we were very pleased with Highland Ford.
Service adviser...know your product.If you know you need to keep a car overnight. don'y book an appt. for Fri. Then tell owner Late Fri before yo close. If you know owner lives 100 km away, don't expect him to. bring back car 3 times so you can work on it once. This is totally Frustration. I have to bring Truck and second car (wife) 3x. total 1200km between 2 vehicles getting truck in for service. Shuttle does not drive me hoe150 km. Loaner would be nice. But the inconvenience and cost to get this there is silly. I advised from onset the vehicle needed overnight visit, ADVISER, tell customer to book appt Monday so it can be retrieved Tuesday. ??? Duh.
Highland Ford went above and beyond expectations when our car broke down 1200 miles from home in Arkansas. We were on the way to meet our outfitter to go fishing in the wilderness of Ontario. The team at Highland Ford arranged for a tow, helped us with finding rental. Had our car repaired when we came back after 7 days. Charmaine the service advisor agreed to come in on day off (Saturday) to meet us so we could pay for repairs and continue on our trip home. Thank You Highland Ford, you made our trip even with car trouble, a very enjoyable week fishing in Ontario.
Great experience overall. Jessica was very patient and accommodating. Any issues were dealt with quickly . Highly recommend Highland Ford
I remember when highland was the most respectable shop in but this last experience blew my mind the service department and mechanics there have hit an all time low you guy are making a even worse Maitland ford look good. Atleast the part department is still the best in town
NEVER EVER ! Will I or my agency return to this establishment.. I should have read all the reviews before dropping off one of our fleet vehicles..so I need to except the responsibility for service I received and move on.. please spare me the standard response..that’s followed up by Zero corrective action plans to improve as we experienced the same treatment as so many others who took the time to warn me.
I had an unexpected flat from a nail in my front tire, a day light burnt out and needed an oil change. Their service was exceptional and explained everything I wanted to know! Thank you Highland Ford for taking great care of my Echo Sport!
Wendy was very friendly and booked me in for a 1pm appointment. That's where the problem begins...went in for a wheel balance assessment and was delayed until 2:40pm due to "short staff" issue. Had this been mentioned prior to the appointment I would have kindly rescheduled my visit. Worth mentioning, I brought my vehicle in early (12:40pm). Just before requesting my keys and leaving quitely, I was told they were just finishing up an oil change. Really? A 1pm appointment for safeguarding a vehicle for a routine oil change. Not impressed. Scheduling tactics need to be much improved. I'll head East next time.
I've purchased 3 trucks and 2 cars from Highland. They used to have excellent customer service. Everything's changed. I've been misquoted on parts and service with surprise bills. They used to call me every month to trade in my, less than year old, truck and car until I had to get upset and ask them to stop calling. Every spring and fall we do a tire swap and oil change, they called for our regular and gave us a price, when we went to pay it was $80 more and said the oil change wasn't quoted in the price. I get mistakes happen but it's been happening quite a bit.
Sam, James and Leila at Highland Ford were knowledgeable, professional, and kind, and did everything they could to help get me into a vehicle. High quality service, high quality vehicles, very pleased that I chose Highland Ford.
Just picked up our Company Vehicle and the service we received was amazing. Advisor Charmaine did so much leg work for us, above and beyond what I was hoping for. Certainly would recommend her for everyone. Thank you again Charmaine and Highland Ford from your Friends at Wardlaw.
I have to say for me it’s all about the service after the sale. Every brand of vehicle can have problems and my 2019 F150 had one but I have to say thanks to the Ford team at Highland Ford I am very grateful I bought my truck there. They have been nothing but helpful and doing everything they can to help me. Thanks John, Justin, Charmaine, Jamie and Mr Smyls.
Highland Ford should make it a practice to notify their clients as to the status of their vehicles. For example if a client drops their vehicle off for 8am and calls before noon to find out status, they shouldn't be told 'it's not in the shop yet'. Some clients base their schedules around work/lunch hours in order to pick up vehicles, and this would have been nice to have known so other arrangements could be made to have lunch.
Also don't be surprised at their labour rates. Very, very high compared to some other companies that are more than capable of fixing vehicles. My suggestion is to get a quote first and foremost when needing repairs.
For the service advisor I had, Charmaine was very nice and pleasant to deal with.
Highland Ford should make it a practice to notify their clients as to the status of their vehicles. For example if a client drops their vehicle off for 8am and calls before noon to find out status, they shouldn't be told 'it's not in the shop yet'. Some clients base their schedules around work/lunch hours in order to pick up vehicles, and this would have been nice to have known so other arrangements could be made to have lunch.
Also don't be surprised at their labour rates. Very, very high compared to some other companies that are more than capable of fixing vehicles. My suggestion is to get a quote first and foremost when needing repairs.
For the service advisor I had, Charmaine was very nice and pleasant to deal with.
I was a long time customer with this dealership. I looked at this place like they were family but unfortunately they have really gone downhill. As for the sales manager Jamie he’s arrogant, it’s all about the money he will tell you anything to sign on the dotted line and than try to strong-arm you to not buy anywhere else. If you deal with this place make sure any deals you get are in writing or it never happened.
I leased from this place for over 7 years more than $84,000 paid to highland in that time and not 1 payment was ever reported to the credit bureau. This is intentional so that the person leasing never reaps the rewards of on time fulfilled payments to help build credit history for future endeavours.
This dealer will intentionally not work with other dealers in town to stop a sale even if they don’t have a vehicle to sell you.
Take my advice don’t get screwed go Northside
****** Response to owner
You guys are a joke. You can only disregard so many people eventually your reputation will catch up to you.
My review is 100% accurate to be honest I was omitting a lot. Anyone who wants the full story look me up I’ll be happy to explain.
easily the best experience I've had buying a vehicle. Jessica came and picked me up from the hotel and offered a ride from the airport. Great people.
Disappointing and extremely frustrating! Expected follow up on when the vehicle will be ready to be picked up did not happen, agreed upon alterations still were not completed when I was told it was ready. No one from H.F. appears to follow sale to a conclusion after agreement signed. Brutal.
The service is very fast with courteous employees. I love the wonderful coffee too. It’s complimentary. Unlike their service fees. Dayum I had to take out a mortgage to change my brakes. Not as pricey as Bostons was. They were crooks. Glad they closed
I would like to share my good experience with all of you. I was going to Sherbrooke,Qc moving from ReginaI. During the summer i receive my brand new f-150 2,7L EB lariat, obviously bought in a dealer in SK. I was towing a car on a trailer around 5000lbs and the bed full of my stock, on the 3rd day of my trip, all of the sudden i lost the power of the 2 turbos. I was still about 300km from Sault Ste Mary. I stop at the first dealer that was able to scan the vehicule but not very helpful, they were too busy… my situation was a bit more desperate. The truck was still working but only on the V6 without boost. I was able to get to highland ford, but pulling that load from Wawa to SSM on this difficult road with the hills and everything was a challenge i was not expecting with a truck with only 3000km. Once i arrive they took care of it and in 2h i was back on the road. The issue was the wastegates from the turbos stuck in an open positions. They were able to simply readjust them. According to the very nice mechanic, it was a very unlikely situation and also unlikely to repeat. Everything was taken care of on warranty. Trucks was working as usual and i finish my trip with only a 2h delays. Thank you very much for the great service!!!
When my car broke down I was please to know I could get a replacement vehicle hassle free. They were opened very early from 8 a.m. and the purchasing process was very easy and smooth.
Update;: This is now my second vehicle, shopped around bit but cord was there for me once again.
Excellent experience with sales, service and finance. Very accommodating staff who value the customer and their buying experience. I’ve had very poor experience at other dealerships who were unprofessional and appreciated the professionalism and knowledge each team member demonstrated.
Highland Ford has done well for me. They took care of a coolant/overheating issue on my 2017 F150 that another dealer wasn't willing or capable of fixing. I have been back for regular services since and have had great experiences each time. My truck will be back again for service/ maintenance and I will and do recommend them.
Dealing with Sam and the highland team was amazing! He was very well informed on the vehicles we looked at and was very fast at getting all the answers we needed. We walked away proud owners of a 2022 ford hybrid f150 powerboost. Thanks again Sam and the highland team!!
I feel comfortable dealing with Highland Ford because I trust their mechanics and they do good work. The staff is friendly and when I call I get through right away. I like to deal with a company that I can depend upon and know that I will be treated with courtesy and respect.
My experience with Highland Ford was nothing short of amazing! Myself and my father were greeted with a pleasant smile and a coffee upon entry to the building by a lovely salesman named Joey. He answered all of my questions and inquiries regarding the vehicle I was interested in purchasing with a trade-in. This salesman is very intelligent in his career Highland, I was surprised with how much knowledge he had about vehicles as a whole and his pride in working for Ford definitely shows! Highland Ford gave me a fair price offer for my vehicle trade-in towards the 2022 Ford Explorer XLT. The financing manager Leila, also greeted me with a lovely smile as we sat down and went over the details of my financing through Ford. She was very knowledgeable, answered any questions I had in full detail and always asked if I needed clarification about any of the fine print and so on. The monthly payments with extended coverage was perfect for my budget as well. Thank you to Joey at Highland Ford for an amazing service and support through purchasing my very first SUV, the 2022 Ford Explorer XLT! I ABSOLUTELY LOVE IT!! I am now a lifelong customer😊 I must give a very much appreciated thank you to all the staff at Highland Ford for offering assistance and making myself and my father feel so welcomed!
From the Toronto area, and I would honestly drive all the way back here for their customer service ALONE!! Teresa and Amanda have made a stressful situation into a breeze!!! Thankyou SO much for being so wonderful to me and my family!! We will return whenever we are in the area!!
THANKYOU for fixing our tire and getting us off on our adventure!! We will never forget!
Wonderful and painless buying experience. My family has bought or leased numerous vehicles from highland and we will continue to do so going forwards. Somehow the experience continously gets better
Great experience purchasing our new Ford Explorer! As usual the team at Highland Ford doesn't disappoint. Thanks to our very knowledgeable salesperson (John R.) and finance person (Leila) for fast and efficient service..much appreciated and loving our new vehicle!
My first experience with Highland Ford and I was made to feel like what I wanted was important. The work was quick and efficient. I would highly recommend them. They will most definitely get my business.
Had my oil changed in my Ford Edge. They took me in immediately. You don't just get an oil change, they have a list of inspections they check also. Prompt, reliable service. Very friendly staff. Quite happy with job done. Will definitely return.
Pam
Visiting the Soo and woke up to a flat tire. Tire places were too busy or closed. Father suggested Highland Ford as he is a patron. They took us in and fixed the problem lickety split. Matt and Bill were the nicest guys and efficient. I understand why my father deals with them and Highland Ford will be my go to place when home.
I called about a used vehicle they had listed online. My work schedule makes it challenging to go in during regular business hours. So I looked at the vehicle after hours and called and spoke with someone in sales. They were very cold and border line rude I cannot remember the fellas name or I would post it in my review. He told me to make an offer and he would call me back. There was no return call and honestly he made me feel like I was intruding on his day. I was born and raised a Ford guy guess I'll have to drive out of town to do business with a different dealership...
Just incredibly humiliating to walk into a service centre, not being greeted for 20 minutes while 5 workers stand there. I have never had great experiences here. I have spent more time waiting to be addressed at this place than the time it has taken to get my vehicle serviced over the last four years. There is no communication about my vehicle. It has been left overnight as no one calls me to tell me it’s done even though I request a call every. Single. Time. I have had one normal experience, and that was when I walked in with my father. Every time I’m alone, nothing.
Mr. Joey he is a salesman. He is walking the extra mile. His service is excellent and is friendly. We appreciated that he did the extra cleaning. He is willing to look for solutions. My experience till so far is fantastic.
Kindly Greetings,.
Doc. Hoekman.
New vehicle with a few bugs to work out. The shop was clearly very busy but they could see I was in a bind and helped me out right away. The shuttle service was very helpful getting me to work and back to the shop when my truck was ready.
Prompt, courteous, and friendly service the staff go above and beyond ur expectations...has always been a great place to deal with
Always a great experience. Very professional and very accommodating I have never been disappointed in the service I have received. They go above and beyond to their customers.
Hit and miss place. Lately it's been mostly miss though. Wish they had more people with Theresa's friendliness and service minded attitude. The manager Justin in service is not interested in customer service and completely unapologetic. Last three times my vehicle has been in for oil change and/or switching wheels it has taken them a minimum of 4 hours to get it done! And that is with having a time slot booked. I don't care if you call it check-in time or appointment or what, if I as a customer book a time I do so with the impression that it means something, that my vehicle will be attended to somewhat soon after it has been brought in. Last time it took them over 5 hours!! That is unacceptable. I need new brakes on my vehicle and they quoted me over 800 for the parts, if I buy them myself from a Canadian company, exact same part numbers and all, I pay 400. That wasn't including the labour, only parts.They are trying to rip you off! And no explanation or willingness to work with you when I called them out on it. Sorry Highland, I've been a customer for 4 years, but I'm done giving you extra chances now. You're not worth it and I'll let Ford Canada know as well.
I like Highland because they are 100% locally owned. Maitland is owned by an auto group from the GTA. If you want your money to stay local buy at Highland not Maitland. Keep your money in the Soo. Same goes for Superior Chrysler and Nissan. They are also 100% owned by an auto group from out West.
The Quick Lane Service Department is an excellent drive through service for preparing your vehicle for winter storage. A checklist provides information from tire wear to fluid levels.
You have some pretty shady employees working for you up there at Highland for. One of your workers for example has had multiple reports on him for trying do run over people on bikes. You should re-evaluate who you have working in your company. A police report has already been filed against him. For safety purposes I will not disclose his name on here. Except he drives a grey ford from the company.
I had a very good service visit. I was looked after promptly and courteously.
I had some body work done on my truck and it was completed quickly and efficiently. Great job body shop team.
The staff were friendly and informative making the process of customizing my truck quite seamless. Once my truck arrived, it was ready for pick up within a couple of days and the paperwork was well organized. The lease options were well explained and at no point was I pressured into accepting additional costs.
This was overall a great sales experience and I am extremely happy with both this dealership and my new truck.
Went for my oil change but had to wait an unusual long time. Was very busy and only one guy working because of summer holidays. Went to pay my bill and a very pleasant young man said it was on them for making me wait so long. Talk about customer service. Thank you and excellent service!
Always a pleasure dealing with Highland Ford's service department. I am always treated professionally and with courtesy. My vehicle is maintained at a high level. Thank youHighland Ford!!!
Over the many years that I have been a Highland Ford customer I have come to expect only the best service from them but my visit there the other day surpassed all my expectations. Mike and Justin went above and beyond to ensure that my experience was a great one and I really appreciate how well they take care of my care and me. There is no place else I would ever go for service after the sale as they really know how to treat their customers right.