Great experience purchasing my first vehicle at Sunset Country Ford. Wonderful and helpful staff, and the vehicle arrived at the perfect time!
Friendly staff, invited me to bring my pet in next time for treats & reminded me to come back to ensure the wheels were torqued.
Candi Stevens is amazing. She went beyond to helping with my issue of the rust was starting on all 4 doors and surprised me with my car being cleaned. Very happy with the service and would recommend Ford.
I have always purchased my new vehicles through sunset country ford and have not been disappointed with their service , they are quick to respond to your needs and questions. I would not shop anywhere else
Reasonable Prices and Great Selection. Best Value for your Trade
I would highly recommend SUNSET FORD!!
The service was wonderful and the staff was fast and friendly
They explained everything that they did during the service the pricing was affordable and will continue to go back
Was turned off a few years back during a vehicle purchase and also had some terrible service dealing with a body repair. Went to Dingwall after that. But seems Sunset has been improving as of late and seem more on the ball with the dealership overall.
Most of the service staff are helpful but one advisor in particular has been excellent to deal with so might give them another chance when it's time for a new vehicle.
Thanks for making us pay over 100 bucks to wash the rims before letting a guy know you're going to do it. Yes it was in before because the vehicle was shaking to the questionable point of is this even safe and we should stop in and see what they might think it is cause we're on our biweekly town trip... conveniently washed it for free the first time, thank you for that. Back in for a recall and the same issue was MENTIONED, not asked to diagnose. Common courtesy to mention something simple to a young couple that would be more than happy to save around 110$ at a car wash or at home with a pressure washer to fix the very simple issue that was unkown going to be a reoccurring issue. I would have even washed it and gladly brought it back to pay for a service if the issue was still there. 3 vehicles purchased from there and that will be the last from me. Stereotypical dealership stuff right there
I am very happy with the knowledge provided first by the sales rep who answered the phone so I could book the correct oil change. Then the prompt and efficient work and helpfulness of the mechanic who did the work was terrific.
All work on both of our vehicles was completed in a timely manner. Thank you!
From the start the sales team took the time to find out exactly what I was looking for and helped me find my truck.
The salesman I dealt with was straightforward and to the point when it came to practicality and all the extra options and that made the decision making process very easy.
Great communication with sales and financing as I was out of town in the days leading up to completing the deal. They did the legwork with minimal input on my end. Very thorough run through of the truck’s systems before I left the lot. It’s a great truck and I felt informed and in control from start to finish.
Never disappointed, friendly, helpful and knowledgeable staff and management. New or used they are there for you! Thank you Sunset Country Ford, love my ride!
Since moving to Fort Frances 11 years ago, I have only dealt with Sunset Country Ford for both sales and service. We have been happy with all of our experiences whether it be just a quick service, or helping us find a vehicle that works for our growing family. Highly recommend!
I grew up in a family of Ford owners. The first one I was allowed to drive was a white ‘89 Ford Taurus. (Wow, I feel old now!) It was a great, reliable car and lasted a very long time. I’m currently driving a vehicle I purchased second-hand from Sunset Country Ford over ten years ago!! She’s a 2009 SUV and I still love the old beast. She’s taken me across Canada more than once and has never let me down. Thanks, Sunset Country Ford! 😎
It's a funny experience, I was searching for a vehicle on-line. I found it 1700 km away. I called and spoke to Bob Staurt a couple of times, a very easy to talk to and knowledgeable sales person. I bought the vehicle. Arrangements were made and the vehicle was shipped to me. Bob said that I would not be disappointed with the vehicle. I received the vehicle and was very happy with my purchase, it was totally detailed and had a full tank of gas. I have never bought a vehicle on-line, especially without seeing it in person and test driving it.
Thank you Bob and Amber.🙂
All the staff at Sunset Country Ford, from the mechanics up to the dealership managers, who are superb.
I would like to single out Bob Stuart, a salesman for Sunset Country Ford.
I trust him 110% when I’m purchasing or trading in a vehicle that I have received the best deal from Bob Stuart.
👍👍 Thumbs Up for Bob Stuart and Sunset Country Ford.
Service was excellent! Staff was cordial & friendly. Very happy with everything!
Awesome group of people to work with! Very nice and professional
Extremely Happy! with the Body Work completed by Fort Frances Collision Center. They were Prompt, Courteous, and the Outcome is Flawless. No signs that anything happened. It was the one Good Thing to come out of the Hit and Run incident on my 2019 F150. THANK YOU!
It's ok. Wish they had more time for us..
UPDATED!!!
2020-
We called and asked to speak with the oldest salesperson there. We were connected with Bob who provided us with great service and we were treated very respectfully. No pressure, no promises.
I bought my dream truck and am really pleased with it.
DOWNSIDE:
I was warned that the finance person was going to try UPSELL me on warranty. Which did happen.
I threatened to walk out and not go through with the deal if she persisted. She stopped and I signed the paper as agreed to by me and Bob.
OVERALL:
If you are looking for a vehicle, ask to speak with " Old Man Bob"
Always helpful, was allowed to utilize the loaner due to unforeseen delays in my repairs. Service representatives and staff are a delight.
Always helpful, was allowed to utilize the loaner due to unforeseen delays in my repairs. Service representatives and staff are a delight.
Always helpful, was allowed to utilize the loaner due to unforeseen delays in my repairs. Service representatives and staff are a delight.
Sunset Country Ford exceeded our expectations. Staff were amazing and clearly love what they do.
Bought my dream truck from Sunset Ford. My 3rd vehicle from there. Fantastic service from John, Brittany, Paul, and Terry. Drove off with my new F250 Superduty Lariat Godzilla!! Happy customer. Great place to go and deal on a new vehicle. Who’s gonna buy the Superduty Tremor? 😃
Very professional and friendly service. Top notch in my Books. My Dad always bought Ford vehicles and I am carrying on the Family Tradition.
Excellent service!
Friendly and helpful service staff.
Appreciated the loaner car while mine was being serviced . Thankyou
Steve Kennett
I was looking at a truck on the weekend over the internet due to covid 19 and they did everything in there power to help brittany in finance worked through her weekend to help get everything sorted out for me.. thank you sunset I love my new truck
Did appreciate them getting my vehicle in on short notice but they seemed to have issues with ordering the right part so the day it was supposed to be done it did not get done until 3 days later... not a good situation when you have to commute for work.
They fixed the issue but didnt properly put the wiper back on so during my travels the wiper broke.....
The Service staff at Sunset Country Ford is very friendly! I was very happy with the service I received at my recent visit to Sunset Country Ford. Very professional and courteous. Very happy with the work I received at Sunset Country Ford.
All though parts were slow to get to the garage back ordered when they did arrive they were put on in a timely manner and correctly done.The staff is friendly and patient and professional.
What a great experience. We worked with Nicole who found us exactly what we were looking for. The entire experience was very professional. The truck we purchased was priced right. When we picked it up the paperwork was ready, the truck had been detailed and it had a full tank of gas, making feel appreciated. I'd recommend looking for a vehicle at this dealership!
Great work, great workers. Happy with all aspects of the job. Thank you Ford.
I took my Ford Edge in to have the air conditioner file updated since the right side was blowing hot air. The file was uploaded for $55. I asked if it was fixed and working. I was told I would need to make another apt for that since the apt was only to update the file. Thankfully it was fixed when I checked it.
I recently purchased a 2017 Ford F250 superduty and imported it to Minnesota. I had been looking for a late model pickup truck with a 3/4 ton preference for about a month. I am very happy with the vehicle they found for me as it was more than I expected at a reasonable price. They overnighted a part to correct an open recall and replaced my chrome rims under warranty. They only needed a couple days to get it all done when other dealerships take weeks to get parts in. The vehicle was shining like new when I picked it up and all the paperwork was ready for exporting to the US. The exportation was effortless and without delay. I would not hesitate to purchase another vehicle from Sunset Country Ford. The entire staff from the salesman to the service center are courteous, knowledgeable and customer focused. I would recommend Sunset Country Ford as a top choice when looking for a new or used vehicle.
It took over 3 months to repair the oil pan gasket on my 2019 F150.
The dealership did a poor job of communicating progress on the repair.
I called the service manager as instructed on the work order following the repair and she said” we dropped the ball on this one”.
Superb sales and support. Special thanks to Paul and the team over there. Sunset tracked down the exact truck we wanted and had it here within 4 days from a different province. They literally took care of everything we needed and was ready to go. Had rims and tires done a month later with a lift kit. Even adjusted the headlights due to the the offset. Gave us an excellent trade in value on our old truck so there is not much more a person can for.
Was able to get an appointment in a timely manner, they arranged a loaner vehicle, work was completed in a reasonable amount of time. Very satisfied. Thx sunset Ford.
I drove by other closer dealers to have recall work done at the Fort Frances dealer.. I have always received excellent service and enjoy the friendly people who work there.
Horrible experience, not only did I seem to get rushed out the building they obviously had no intention on trying to help me, was told I would be contacted in 30min to a hour , but was never contacted, when I called 6 hours later I was givin a "it's out of your price range" that was it, not a sit down try to find other options, no trying to make a sale at all. I really wanted to make a deal but they had other plans obviously. Also telling your new customers that you sold all your used inventory to the USA because of the dollar, really really leaves a bad taste.
We recently purchased a used vehicle from Sunset Country Ford,we were treated with respect and the people who guided us through this were outstanding with the care and concern shown to us , We have been Ford people for a long time ,am sure will continue to be .
Always satisfied with service at Sunset Ford. All staff are very friendly and a pleasure to deal with.
The staff was great and did whatever they could to get me up and going. Much appreciated.
Excellent customer service from the Sales team, Manager & Service Department, as I had some accessories put on recently. I have purchased two new trucks (a chevy and now a ford) from Dani and have nothing but good things to say about her and the team @ Sunset. I am loving my new Ford truck and would recommend anyone that is looking for a new truck or vehicle to head on down to Sunset Country Ford and they will set you up in the truck you want!
Great people in all departments. Friendly, professional, knowledgeable service. I recently had a (self-imposed) winter tire issue and Nicole Katona was greatly helpful in getting this handled quickly. They accommodated me on a busy week of business travel in less than favourable winter driving conditions, when time was limited for everyone involved ... huge thanks to Nicole and the service team for helping me solve a problem that could have become a bigger one. I'm grateful to them, I appreciate the extra effort, and I would not hesitate to recommend Sunset Country Ford for any Sales, Service, or Parts needs.
Great people in all departments. Friendly, professional, knowledgeable service. I recently had a (self-imposed) winter tire issue and Nicole Katona was greatly helpful in getting this handled quickly. They accommodated me on a busy week of business travel in less than favourable winter driving conditions, when time was limited for everyone involved ... huge thanks to Nicole and the service team for helping me solve a problem that could have become a bigger one. I'm grateful to them, I appreciate the extra effort, and I would not hesitate to recommend Sunset Country Ford for any Sales, Service, or Parts needs.
My wife's vehicle was in the shop bay immediately and within 1hr. as they said, it was out and ready to go at a reasonable price. Very satisfied.
They had the vehicle inside within 5 minutes of my arrival. They replaced the required part and identified and resolved a related problem as well. The bill was higher than I expected but it was due to a rather pricey part. I would definitely use their services again.
Excellent service and courteous Wonderful to have a vehicle to use since the car was in garage longer than expected.
Excellent service at reception, truck was serviced promptly and within the times quoted.
When I bought the truck I was told by salesperson that Sunset washes the vehicle at every service as a courtesy, two services both times I asked about the wash, both times they were busy, no wash!! Hoping third time is a charm!!
Great place to deal with. The staff there are very friendly and helpful. I can't say the same about other car dealerships I've been to. I know when I go to Sunset Country Ford I'll always be met with a smile and courtesy. Any issues are always dealt with promptly and have been resolved to my satisfaction. If you go to purchase a new vehicle, ask to see Dani for a great deal, her and all the staff there are a great team!