Was a great experience, from the value of my trade in, to the ease of financing, to picking up my new vehicle. Definitely would recommend this dealership
Great experience, ask for Steve lantos best sales person, he will find what your looking for.
We have been Ford customers for over forty years. We trade vehicles every three years. Ford deals and service have been excellent. Thank you
Hard to evaluate a dealership's customer service with all the pandemic restrictions in place. I am satisfied with the quality of the maintenance and issue investigation so far.
Great purchase experience! Kyle Cooze provided excellent service and ensured I step into the truck that suits me and my family. I would definitely recommend Kyle to anyone who is thinking about purchasing a new truck or any other Ford vehicle. Thanks Cabot Ford!
Scott Rogers was awesome to deal with! Very polite, courteous and friendly!! Any questions I had if he wasn't sure of the answer he'd certainly find the answer for you and you would get back to you pronto!!!! This is my first vehicle(cyber orange Bronco that I have had an endless number of compliments from and complete strangers) from Cabot but I guarantee it will not be my last!! Keep up the great work Cabot Ford!!!!!
Easy, pleasant experience! highly recommended. A+
This is my second truck from Cabot Ford and I am very pleased with the service. Jerry James was my salesman both times and he was very helpful and efficient. Purchased a Ranger and its a beautiful drive.
Gerry James was excellent to deal with, i will def be buying my next vechicle from him.
I had a fantastic sales experience with Cabot Ford, from the show room the the finance office I felt taken care of the entire time. Straight to the point on all my questions and concerns and offered great trade-in value for my old vehicle. Would recommend stopping in if you are in the market for a new rig.
Purchased a new truck from Cabot and found the salesperson (Stephen Lantos) very helpful and informative.
Great customer service!! Frequent updates on truck delivery status. Gerald is very knowledgeable in the F-150 trucks... Always a pleasure to deal with and he is very good at explaining all the features of the trucks.
The trade and purchase was a very painless experience I recommend Cabot ford to anyone in the market for a new vehicle! 🚙 🚘
If I could give zero stars I would. The absolute worst dealership I have ever dealt with. I have a ford edge 2015, over the past two years it's been a struggle each time I bring my vehicle in for service or issues. I've had problems with the tail light being cracked and moisture getting in (said it was from force caused by me and best to talk with my insurance), purge valve needed to be replaced (not covered by warranty), the ford sync not working (took 4 years to fix and multiple times telling them it doesn't work, they fixed it last year causing the navigation and park assist to no longer work, which is still not fixed) and now I need a new drive shaft (also not covered by warranty or the maintenance package). I've been waiting two weeks for the drive shaft to come in (since Sept 16th) called several times and no one can tell me when it will be in. Called today and left two voice messages and waited on hold for 7 mins before calling back and getting no one, now it's the weekend again without our family vehicle. I'm done with this dealership and ford. Complete joke of a company.
Pathetic Customer Service. Pathetic!!!
Doesn't even deserve 1 star I wish the review system had any 0 star or negative stars in it. They never answer a phone call properly, don't know any answers to simple questions. All they say is "We'll transfer your call to service department" and then nobody answers and even if someone does, they don't have any idea about simple questions.
Have been a Ford customer for many years and always had good experiences. We just traded our vehicle for a Ford F150 and the young man Ryan Noftall was the perfect salesperson. A true gentleman, a very good listener and I would recommend him to all of my friends and family. I can't put into words how well suited he is for this job. We re very pleased with our new vehicle. I would also like to compliment Ashley in accounts for her sweet nature, and patience while we waited on hold to contact our insurance company. Love the service, staff and Ford is very fortunate to have these two on their staff.
My car needed to go in for its annual maintenance and took almost a month to get a hold of anyone there. Called everyday and got either no answer or hung up on, also left messages and only got 1 call back but I was unable to answer. Even after I went to them in person and left my contact info still took a further week of calls to get an answer.
I also just got my car back from them on a Friday to find out my handbrake is stuck on and had to wait until Tuesday because of the long weekend to even contact them, spent all Tuesday calling never got a call back or an answer. Had to go to the dealer during work on wenesday to talk to anyone.
I've also had the clutch replaced once already due to a studder in the transmission and it's acting up again doing the same studder again, they keep telling me everything is fine with it. I believe they are just waiting until the warrenty is up in March so they won't have to fix it. Payments are up in a year don't know if I will be a returning customer at this rate.
Update 9/11/20
I was contacted by the service department manager today, must say it was a very pleasant conversation. I won't go into all the details but they did say they are going to fix the issues with getting in contact with their service department. They are also looking into the problems I am having with my transmission. I will say they have very friendly and respectful staff there, very easy to talk to. Some of the issues I am experiencing is most likely because of the situation we are all in right now, as I never had this problem up until now, so i feel this maybe a 1 off thing. but I won't really know what will happen with the transmission until march so hopefully all goes well. I am very satisfied with the effort that the service manager did today.
Cabot has quality trucks and excellent sales staff...they will work hard to make you happy
Just purchased new Ford Explorer ST. This is my second purchase from Scott Rogers at Cabot Ford Lincoln. Scott is very professional and knowledgeable and has now exceeded my expectations twice. Business Manager Angie Williams made the transaction seamless.
First rate service from Stephen Lantos in the sales department! I LOVE my new Ford Edge. It's everything I wanted in a vehicle and more. Thanks also to the service department for the care of my previous Ford Escape. Haven't had a hitch with this team.
Always Professional, Scott Rogers and Doug Purchase Know F150's like no others, Honesty and quick Replies keep me returning!
Excellent experience with Ben Hamel! He took such good care of us and went out of his way to make getting into our new truck convenient and completely stress free. Would highly recommend asking for Ben specifically if you're looking for a vehicle at Cabot Ford.
Thanks to Scott Rogers and Karen for their exceptional service and time to find the perfect F150. The Cabot Ford team was a pleasure to deal with. An overall enjoyable purchase experience.
Thanks again Cabot Ford Lincoln.
A quick visit to look turned into an immediate purchase. With the undivided attention from Scott, Angie and Travis and their professionalism help ease us into a new vehicle.
Thanks again Cabot Ford
Just bought my 2019 F -250 Lariat sport at Cabot Ford. Couldn't be happier with the vehicle and Gerald James going above and beyond to make it all happen. I was having insurance issues and couldn't leave with my new truck and he gave me his for three days so I had something to drive and get my insurance straightened out. He found my truck and made sure everything was as I asked and thoroughly went over the truck so i knew all the features. I highly recommend Gerald for your next purchase. Karen in finance also helped me pick out a great maintenance package which had me super confused due to all the options Ford has. Thanks again Cabot Ford for all the help.
Exceptional Service!! Highly recommend Scott, Doug and Angie. We were late getting to the dealership and had them tied up well after closing, but we were never made feel like we should have been there earlier. An overall enjoyable purchase experience.
The Very Best! We have purchased 3 vehicles here in the last 3 years and it has been a 100% positive experience. Scott has alway been our go to man at the dealership and he goes above and beyond every single time. Along with the sales manager Jim Purchase you are in good hands when in the market for a new ford! Will definitely be back!
I had a very positive experience purchasing a new vehicle from Dave Green. Dave took the time to go through the owners manual, the maintenance schedule, etc. Before giving me the vehicle to take home he even pulled it into the garage and showed me how to operate different vehicle features. I have bought new Ford vehicles before but I have never had the salesperson go through things in such great detail. Great customer service! I’d highly recommend Dave if you are in the market for a new ride.
Experience was good dealing with personnel at this dealership. Terri Lynn was very accomodating and efficient regarding the sale of our vehicle. However, we don’t and did not agree with the Company policy of a 750 dollar down payment before a decision was made to purchase a vehicle. Otherwise, all other dealings with sales staff were excellent.
Loved my Ford Escape. I was not so happy with the service dept. at Avalon. I found Cabot Ford Service to be great, so I looked at trading there. I was able to upgrade from a 2014 SE to a 2019 Titanium with in a good deal.
In addition, the sales and finance people were great. Least stress of any new vehicle purchase, so far. Keep up the good work. Kudos to staff; Stephen Lantos and David Blackwood.
Shopped the lot briefly and a great salesman came along, gave me top line service and earned my business, getting me into a brand new car at a great price that I definitely love! I had visited many dealerships over the past few days, sizing up who had the best service, best product, and best sales, and Cabot hands down took all 3. I can't say enough about how great the team here was, from Ben in sales to Finance, to the crew that got my car on the road. I got a great deal, and I cannot speak highly enough about how great they were on working with me to earn my business. I never felt pressured, like I had sales I didn't want pushed on me, or like I was just another dollar sign walking in the door. In fact, even when going over my warranty options and extras with finance, at no point did I feel like I was being pressured into spending more. If I passed on something, there was no high pressure sales tactics applied, just friendly, courteous service. If I had the money, I'd go back again tomorrow and buy another one!
Exceptional services from start to finish. Made all 3 of us feel like family. Would recommend to everyone!
Excellent customer service. We've purchased our last 4 vehicles here. Thanks Ryan Noftall for getting us a great SUV!
I would recommend Cabot Ford and Scott Rogers to anyone who asks and even those who don't. Scott was always there to offer help when I needed it.
We just leased our first Lincoln. Special thanks to our Salesman Saad he is very personable and knowledgeable about their vehicles. He was extremely helpful and made our choice of vehicle much easier. Also our thanks to Karen she is very professional and knowledge.
I have been buying a Ford product for over 50 years. This purchase with TerriLynn Bailey was the most enjoyable to date. She was extremely helpful with my decision to buy the vehicle that was suitable for my wife and I.
I got to say this company and the people there went far and above to ensure I got the best service possible! Cant say enough good things about them keep up the good work guys
Ken
Just purchased my second vehicle from Cabot Ford. Always find the staff to be nice and friendly. Overall excellent customer service. Definitely 5-star sales experience. Special thanks to Salesman David Green, Sales Manager Doug Purchase and Financial Services Manager Angela Williams for the care and attention I was given during this purchase.
Scott and Dave took care of everything. They were honest and down to earth. No stuffy business lingo. Straight to the point. Happy with our purchase.
Just bought my 4th vehicle from Cabot. David Green and the sales team took really good care of me.
Highly recommended!
Polite and friendly staff, purchase process was very good. Service department is great, unless something isn't going right. Unfortunately I've had a number of problems with my car going in for service. Know your warranty package and what's covered because they don't and will bill you for warranty work anyways. That's sorted out fairly easy but I've had to argue with a service member before agreeing it was actually covered. Would be glad to update this review in a more positive way, unfortunately cannot right now
Just got another vehicle from Dave Green. Once again another great buying experience. The service team is top notch which is the hard part for any dealer to ensure customers come back. I need to stop coming in for oil changes.... leads to new vehicles. Thanks Dave.
Update to my review: I just purchased my third truck from Cabot Ford. I wouldn't even consider going elsewhere. After all this time, the sales and service staff are top notch and take good care of you. Highly recommended!
***************************************************************************I have purchased two trucks here and would not consider going anywhere else! The purchases were fantastic and the service afterwards is the best around. Professional and top notch!
We have purchased 2 vehicles from Cabot Ford, David Green and the business office have made it easy to be their customer...
The service team has always been fabulous from reminders to having the vehicle ready on time. The stellar service , attention to detail and customer focas, can only be attributed to the culture at Cabot Ford, a direct reflection of management.
Thank you to the management and staff who have made our auto purchases and service easy and seamless.
I went back to Cabot Ford Lincoln again for a reason! Absolute best customer service all around, especially Scott Rogers with not only my most recent purchase but my previous vehicle purchase as well.
No complaints and would most definitely recommend!
Great knowledgeable sales guy in David Blackwood! Done everything from picking my truck to accessories over text and a couple phone calls while I was away at work. When I arrived the truck was ready and I was in and out of the dealer in know time. No complaints from me 👍
Only experience was in the parts department. Very slow service. Staff will walk past you without acknowledging you. They will continue to work on whatever task they're involved with before speaking to you.
Worst customer service that I have ever experienced in all my 50 years of vehicle ownership.
The website tells you that you can book an appointment. I did that by phone 4 days ahead and had my vehicle in before 8am on the appointed day. At 1128 am they left a voice mail which I did not get until after 4pm stating that they were going to start the work but couldn't finish it that day....5 and 1/2 hours ?? to check fluids, change the oil and filter and check the brakes....get real!!!! As I didn't get the message they did no work. They did not attempt to call me more than once ( not their policy) to check to see if I received the message. I spent over $200 to rent a vehicle for the day and they did NOTHING!! Not until I picked it up did they say that they don't make appointments and that work was done on a first -in basis. This despite the fact that they knew I was travelling and needed the work done for safety and also asked for an estimate of time for completion. I should have been suspicious when they couldn't give an educated guess. The web site lies and the attitude of the staff was " I couldn't give a s..."
With the service I was given even on first phone call to Lincoln ford I was sure that this is where I would purchase my vehicle. There passion to help and assist me was amazing every step of the way. And to make sure I was satisfied they even followed up with me via email to ensure I was happy with my purchase. Great people and a great place. I have only good words for these people. Professional and informative but down to earth and easy going all rolled into one great package. I recommend talking to Scott Rogers and Doug Purchase great guys.
Had my new truck in for it's first service and had a great experience. Staff was really friendly and I got my service completed and out the door in under an hour. This is my second truck from Cabot and I would recommend them to anyone. If you want great service and a quality product see Cabot.
At Cabot, I have been dealing with a gentleman by the name of Gerald James Jr. I call him "the hair". lol. Gerry has one of the most dapper appearances of any professional I know.
He has been my go to since 2009. I rotate my vehicles every 3 years. Myself and my wife trust him 100%. Recently my 3rd vehicle, the plow truck, a 2012 f250 was giving me grief and this man took the stress off me and got me in to a 2016 f250 and had it dressed and delivered.
Top shelf service from a top shelf dealer. When I go for a service appointment, this man continues the after care by greeting me in the store front and asking if I am happy with the rigs. See if you get that relationship anywhere else.
I will remain a ford guy, that's a given. I will remain at this dealer as long as this guy remains. Everyone at the dealer has my respect! Gerry I tip my hat for!