If I could give them a zero star I would. We went there to look at purchasing a vehicle and the sales manager Jim Buckle insisted on having the sales guy ride along. Of course we requested to drive the vehicle without a passenger and Jim Buckle immediately became belligerent, loud and extremely rude. So much so that the entire employee base working that day came out of their offices to watch in absolute shock at the behaviour of this person. His defense was he has no idea who's driving his vehicles and that we might steal it. Completely ridiculous since they had a copy of our drivers license. Before leaving, we told out sales guy that they just lost the sale and that we will be purchasing elsewhere and told them what we had planned to purchase. As it turned out, Vikar was the only dealership in the city who had what we wanted, but Buckle couldn't get over his petty childishness to do a deal and they refused to release the vehicle to another dealer. They knew it was us and they refused to make the deal. We should have never gone there in the first place because the last vehicle we purchased from them was taken on a 1,600km road trip over a weekend that they forced us to wait to take possession.
Sales staff were good listeners. Made every reasonable effort to satisfy our auto shopping decision.
This was the best car buying experience that I have ever experienced in all my vehicle purchases. Emery was very informative and a great sales and finance person to deal with.
The worst I've ever seen destroyed my chain won't replace it, nothing so sorry that's it and rudeness from his wife stay away don't tlet them touch your jewelry.
The service is excellent and did what they had to do for us to be approved so this is a great service even if we weren’t approved they were willing to help us to get approved by simply guiding us to do what we had to do to improve our credit I totally recommend this place for your next vehicle you may not get what you want at first but they’ll give u something to work out your credit and to get you what you want to drive
Don gave me a great deal on Ford F150. Loving this truck. Great service.
I traded my 2017 Ford Escape for a 2019 Ford Flex. To be honest I wasn’t even looking at the Ford Flex, BUT oh my goodness so glad my sales/Finance Manager took the time to really understand what I wanted and my budget. James Nakonechny did such a fantastic job, my husband Mike said “now that’s a salesman that cares.” I love my Ford Flex, we packed that car full of Costco stuff and luggage. (We are from out of town) plus it was so nice James filled the tank with gas!Excellent service.
The entire team has been nothing but amazing! From their sales team to their management I couldn’t be happier with the service, friendliness and car that I’m leaving with. Thank you to the entire team that’s helped me find more in a car than I ever could have hoped for! Thank you all so much
I was able to find the vehicle I was interested in purchasing on their website and the information and photos provided all the information I needed. I was able to text the dealership to confirm availability and price and received a prompt response and a competitive price. Sales associate was able to show me the vehicle and provided a great price to close the deal.
Knowledgeable staff and flexibility made for an enjoyable purchasing experience. I would definitely recommend Vikar Ford to my friends and family.
I am trying to get a recall done on my Ford Fusion. I have called 4 times and keep getting a different explanation. First two times was parts are on back order call back later was not asked for VIN number. Then it was parts are 2 days away make an appointment. Then when I try to make an appointment they tell me they need my VIN number so they can order parts to match. They should have asked for the damn VIN 5 weeks ago. Trying to find another Ford Dealer with better service.Update one call to another dealership and I am booked in to have the recall done and have already received a confirmation email.
I was interested in buying a used truck. I offered a trade. Trade amount was low. Price was non negotiable. First time ever that a dealership didn't budge on any numbers.
First time to leave comments to others. They advertising truck price on the autoTrader improperly. And I said that's not always happen, I am not interested in that specific truck then. And sales person just hung up the phone call directly without even one world. It makes me feel like they are trying to say " get out here!!!". Hey, the GM of this dealership. You should know how your employees treat your customers. They are not supposed to be like that rude.
Salesman tried selling me a 2016 F-150 for $21.000. Not a bad deal eh? Yeah only 262 bi weekly for 6 years. Do the math, something doesn't add up here (comes out to $37,728). And I got a "excellent credit score" according to him so can't be due to bad credit. He tried talking me into it for over 2 hours and I told him I want to think about it, but he just wanted a sale which he didn't get in the end because he was way to pushy. Just your average sleazy salesman trying to give you every trick in the old book and screw you over. Will never go there again and I will tell everyone I know to avoid this place.
Norman and Arnie at Vickar Main St, were amazing in helping me find a newer vehicle, that was safe for my growing family. They also worked with my budget and credit and got me driving very quick.
I have to say hands down the best experience I've ever had shopping for a new vehicle. All staff were extremely welcoming and great to deal with. They answered every question I had and took their time to explain things. Would absolutely recommend shopping at Vickar Ford.
Traded in my car with them, fast and easy process, they do all the hard work. Great and friendly staff. Thanks for the new set of wheels “Cree Cowboy” Cameron Kirkness.!
All the employee are very kind honest and made a fair deal.. specially the finance and sales are very friendly and very smart for helping us for our inquiries . Thank you very much. I am very happy and satisfied 10/10
I trader in my truck with Vickar. I feel like I got a fair price. Things took a while to process, it kinda had me spooked, but everything worked out just fine. Everyone I interacted with at the dealership was very personable, so when I reflect back on it, ignore the spooked feeling I had, it was a nice visit.
Service was great !!! They fit me in no problem as i did not have a appointment. they really went above and beyond to help me out! Advisor was kind and helpful. Service manager was very friendly and knowledgeable, overall very happy with everything!!!!!
Just need the restaurant back soon as i miss the free breakfast with service!!
I would definitely recommend Don Thomas in sales at Vickar Ford. He is kind, considerate, patient and seems genuinely interested in making the customer happy. No pressure sales. A class act.
Bought my Mustang from Vickar and am thrilled with the car. Staff was very friendly and helpful. My salesman, Uday, was great and I would definitely deal with these guys again.
Dreams become true*
First of all I recommend everyone for Vickar ford, they have a experienced sales & financing department. Now big thanks to Mr Uday Toor & Mr Leo Caronte, they gave me a great deal on my 2020 f150. Also i get a good trade value of my car. Al last I definitely recommend to my family and friends.
They all worked together to make the car buying experience an easy one, and as painless as possible!
I got an amazing deal - too good to turn down....
Ford wouldn’t have been my first choice in a vehicle - I had been looking at many others - but the 2020 Escape is awesome - has all the safety features and bells and whistles I was hoping for - and after comparing it to everything else I looked at, I had to take it home with me!
And, who wouldn’t want to “Pluck a Duck” ????
THANK YOU Nikki, Kyle, Les, Iris and of course Leo!
Such a great team, and overall great group of people!
You guys made this happen! Keep up the great work!
🐣🚙☀️🎈
Buying a car was a whole new experience for me. Everyone here at vickar was super helpful and friendly. Jake and Salar really did everything they could for me and made this experience a whole lot more bearable than I thought it would be! 100% would recommend people to go there
I was referred to this place by a friend who told me the team at Vickar Ford are excellent and will work with you to get exactly what you want on financial terms that are acceptable to you. I went online and submitted my name as interested in a vehicle. I soon got a call from Noah, a friendly sales rep who worked to get everything I was looking for in a vehicle. The finance rep James worked the financial end of the purchase. I am very pleased with the fast, friendly, and understanding service I received. I highly recommend Vickar Ford to anyone looking for a new or used vehicle.
When i first arrived i thought everybody was super friendly. They did their best to meet my needs financially. Unfortunately when i decided to opt out of buying the vehicle i was looking at suddenly nobody was nearly as friendly as they originally seemed. Now that they have to pay my deposite back suddenly nobody will return my calls (several calls and messages left) it has now been 1 week and i still have not heard back from anyone for my refund. If anyone is interested in a ford i highly suggest Capitol ford over vickar ford. Way nicer better service weather you end up buying from them or not.
Bought my ford edge from this dealership. Paid for extended warranty. Getting the dealership to honor the warranty has been a horrible experience. I've brought in my ford on three seperate occasions to the service department to get a single issue dealt with. The service rep will give you lip service but not follow up. I've had to bring the car in repeatedly over a ten month period. Each time the rep says he will file the claim and get back to us. Never does. When I finally got the service department to follow through on fixing my issue I was told it wasn't covered as it was over 70000km. No kidding. If I didn't have to spend ten months worth of phone tag with the service reps trying to get one issue dealt with I wouldn't be over 70000km. All for a $220 repair.
NEVER EVER deal with this company. RUN far away. The customer service is horrendous.
Just scroll down through the reviews of this place to see similar experiences with customer service. It was great while under Parkside ford. The new Vickar is awful. The response is always the same, "thanks for your feedback."No attempts to even rectify the errors.
The hospitality we received at Vickar Ford was very homely, we enjoyed the time we were there before getting a car because the sales person Sergio and the finance manager Salar were amazing. They know how to give good cars to customers especially when they know the cars are good for you. We highly recommend them for any car transaction at Vickar Ford.
I had a great experience at Vickar Ford. The salesman, Noah, was especially helpful. He listened to what I had to say and was attentive to my needs. He was very patient and he worked hard to get me the car I wanted with payments that I could afford. I will definitely be buying my next car from Noah at Vickar Ford.
They are really friendly and efficient. Never had a bad experience, and if you have to wait for any reason, they will give you a free breakfast, right there in their lounge. How's that for service?
Best Dealership Ever. Give them your business. I get all my services done here, such good staff, and what free breakfast & free coffee (which is good) & food from a great cook. SAN Andres is the best. 5 star from me.
We had a very positive experience for our first time ever purchasing a new car.Our salesperson Noah was very patient coupled with great product knowledge helping us arrive at our decision.We would recommend this person and dealership to any interested in a car purchase.
I was dealing with Sergio and he is a excellent salesman. Very helpful and knowledgeable. Overall very pleasant experience with this dealership. This is my fourth vehicle from them and will continue to support them. Rest of the staff was also very helpful. Highly recommended.
I have been going to Vickar Ford for over 3 years. I'm done with their poor customer service. Two of many examples , came in for oil change and asked if they can change out a fuse that was blown. Would have taken them 10 mins at the most to change. They said no make another appointment to bring it back. Second of many , Block heater cord warranty replacement , Truck in on Monday to have other service done, I asked about the if the block heater cords have come in as been six months. They said yes they are in on Tue and i would have to bring the truck back in. I said find and booked an appointment for Wed. Sat for 2 hours, truck went on the host and off. They told me that was the inspection to see what cord i needed as there was more than on for the truck and they don't have the one i need. I was told to come back, Could they not have done the inspection on Monday when it was there for 4 hours. They keep making these mistakes over and over again. They don't care about my time. Service manager said he will look into this and phone back, Its been 3 weeks and no call. Will now try Birch wood on Regent
Hard to say. Don’t expect jump to the pump service for commercial sales. Seems car sales is better but not what I was interested in. Check Mercedes for a better commercial experience. I like my F150 but that’s a reflection of Ford not Vikar. Sorry for the low stars, was just my experience.
My husband took my car in for a recall yesterday and we also could not locate the block heater cord so we ask them to find it for us as well. Before I went to pick up my car I called to find out what time and if they had found the cord. Joseph said they did find the cord but they were unable to move it because it's hidden in the bumper, so they have to remove the bumper to pull out the cord and it would cost us $300.00.
I am giving 4 stars because when I went to pick up the car I met Tony who was new (his first day at that location) and Allistair who worked on the recall that was done. I told them what Joseph said about the $300 to remove the bumper in order to get to the cord, so they looked and within 5 or so minutes they found the cord and was able to pull it out - at no cost.
I didn't think that was worth $300 to remove and replace the bumper to pull out my block heater cord, but thankfully Tony was there and offered great service. Keep up the good work Tony, maybe they sent you there to shake things up.
Re 5 stars... can you give me a new truck with low payments and no credit check? I might give 5 stars for that? I gave 4 stars because i found someone else's key in my truck when i picked it up and had to walk it into the office.
I needed a few parts for my vehicle and Lenny from Parts department went above and beyond with his assistance! He spent extra time with me to ensure that I was getting all the necessary pieces to complete my repair myself (this was my first trim repair). The ordered parts arrived quickly and I was promptly notified by him about the status of them arriving, etc. I will definitely be back to purchase more parts in the future, and they’ve earned my trust for potential Service visits too! Thanks!
Worst place ever!!! I needed to complete the buyout of my lease and all I got was a run around. When I asked what I needed to bring in to complete the buyout, I got evasive answers. When I finally booked a sitter for my kids so I could take care of this, they tell me I need a safety. That's fine, but could they not have told me that one of the first 3 times I called and asked what I needed to do??? This dealership is 40 minutes away from where I live, so it's not just a pop in thing. I had to cancel everything I had arranged and then arrange for a safety. After this then I got the name of the finance officer and talked to him. This guy was off-putting and not friendly at all. This dealership is not interested in working with you for anything!
I called River city Ford and they were accommodating and were helpful and pleasant to deal with and we are trying to get the agreement sent there now so I can complete the buyout through them. I will never buy anything through Vickar Ford. (I originally bought through Parkside Ford, but they closed and everything went to Vickar).
Had an awesome car buying experience here, would highly recommend if you looking to a buy Ford
This our 3rd lease from Ford, always happy with the service we receive from Jim and Henry. Only snag this time, when we picked up the Edge, we noticed the rear door was not fitting properly. Henry promptly went to the service dept, to make them aware, and said they would be calling to give us an appt to have it fixed. We received no call , Henry called to see on Monday to see if we had been given an appt. He checked with them and called and said he had spoken to them, and we would be getting a call, still no call. Same thing next day. Finally on Friday my husband tried calling, had trouble getting through, so drove to Ford. Service manager, just happened to come along, and said he was just about to call. Finally ! Left the vehicle there and shuttled my husband home. Had to be picked up and taken back to get the vehicle. A lot of time wasted over something that seemed to be a somewhat easy fix. Otherwise very happy with our new vehicle. Not used to this type of service from Ford.
Very friendly staff, went out of their way to offer the best deal possible out of many places. Henry was an awesome salesman. I left with the truck I’ve always wanted. Definitely recommend!
Great sales experience. Up front and to the point. We made a good deal where we all made out alright.
First off, we were able to walk around the show room on our own, with the sales reps giving us our space. Good system in place: 1) met with a Manager to determine what we were looking for & went through some of their inventory. 2) our sales rep: thorough explanation of inside & outside components of the vehicle before the test drive. 3) our sales rep ensured that all our questions were answered, if not by him, than by another Manager more in the know. 4) respectfully gave us some private time to discuss on our own. 5) professionalism displayed throughout our negotiations (vs hard sell tactics). 6) Another detailed run through when we picked up the vehicle, syncing my cell, etc. End result - a satisfied customer. Thanks Vickar Ford! Just waiting for my call to play the Vegas game! :)
Most high pressure sales tactics I've ever seen. @ the end I had 3 sales people making me tell them why I didn't want to proceed with that particular car! Did not purchase a car and never plan on going back here. Received ongoing calls from sales 3 weeks after leaving the dealership. Leaving voicemails every opportunity they had. DESPERATE to sell a car wow.
After shopping around several ford dealership in Winnipeg, I finally bought my 2019 F150 from this dealership. I am very happy with my new truck. Sales manager Kyle and sales person Derek were very professional and friendly to help me went through the whole purchasing process. Kyle made the best deal to me compare with other deal and Derek drove me to the autopak to get my new truck an insurance. Highly recommended Kyle and Derek at this dealership if you are looking to buy a new truck.
Kyle the Sales manager was very transparent and explained how the price of the truck works out per model and trim. He was sincere in helping us find the best deal within our budget and kept us grounded to what we need than what we want. He went the extra mile to help us afford the difference when we requested for deferred payment options. Can't thank him enough. My wife really liked his "pitch" :-)
Darcy the finance manager pulled a hat trick by finding us a financial institution that accommodated our loan. He also hit the home run when he was able to squeeze-in a late request on a really needed remote starter. He made the package feel complete for what we needed it for. The sincerity in him is remarkable.
Andrea the Sales consultant was over and beyond the call of duty. From informing us the different truck options, taking time to show us the features of the truck, making sure we were attended to promptly and even fixed me a tea. His talents showcased the good man he is as he meant it when he said we are family to him, made sure we were all set, ready and safe as we embark in this milestone of our lives. Andrea would be my go to person, he would be the only one i would recommend to handle all my friends and families vehicle needs. I could not ask more from him, he was so patient from the very beginning and even took our pictures at the end of the process. Andrea is the best there is! The younger sales consultants should definitely need to learn from him.
The entire experience was respectful and empathetic. The environment was full of positivity they even accommodated my whoooot whoooot and cheers. This trio made it work. Because of this treatment, i would for sure get my daughter's first car from Vickar. So something to look forward to as this is just the beginning of a great business relationship... all the best!
I have never been so impressed with a Dealer's Service Department as I am with Parkside Ford's Service Department. My service appointment was on time and completed sooner than expected. There are no other dealer service departments like Parkside Ford . Friendly staff and you can tell everyone genuinely enjoys their jobs. I am very happy with my vehicle purchase and even more happy with the service from Parkside Ford.
Purchased a Ford explorer from parkside a month or so ago and loving it. Our sales guy Sean Roscoe was awesome. Very friendly and informative. So good im hoping to deal with him again soon for my girlfriends new car. A+++
the staff was very friendly and professional. The guy I dealt with did an outstanding job. He was very knowledgeable and honest and he went way out of his way to get us the truck we were looking at a fair price. Thank you Henry.
I recently purchased a Ford F-250 from the Parkside Ford on Main Street. It was a great experience. Henry J Clyke was the sales person who assisted me in finding the right vehicle and worked with me on a price to give me a good deal. One of the most important things is that the Parkside Ford wants to put you in a right, good quality and well-maintained vehicle when that comes to the used inventory. Moreover, it is not one of those dealerships where you come, buy and they forget about you. At the Parkside Ford, there are always people to help you out if you have any questions or concerns after the purchase! If I am to rate my experience with this dealership on the scale from 0-10, then it is a solid 10!
We had a great experience purchasing our new F150 from Parkside Ford thanks to Gerry Malenfant. Gerry was very helpful in answering any of our questions, very honest, gave great advice and was not at all pushy. We had a great experience from start to finish right down to dealing with Glenn Proutt in financing, he was awesome! We will defiantly recommend Parkside and Gerry to our friends and family.