Went there for a recall and an oil change. They couldn't do the recall for the rear driveshaft, because they didn't have the tool for it. Instead of apologizing for wasting 2 hours of my life, they tried to make excuses that they weren't familiar with that "recent" recall, despite being issued on 2021-05-24. In the end, it took them 2 hours to do an oil change.
The worst service I have ever experienced.
I had a great experience with this dealership. They were accommodating, knowledgeable, honest, and friendly. The knowledge of their staff helped save me $150.00 by showing me that my specific car model didn’t need the keys to be coded. They even told me about mechanics near my house that can help me with things that don’t require a delearship.They were all working twice as hard to make up for a lack of staff so if you are looking for a job this would be a great environment to work in.
I pulled into this dealer today because all local mechanics were closed and I was having a problem with a Hyundai. I was immediately greeted by Nathan from the service department. He was instantly willing to help,... very kind, courteous, and willing to help on the spot despite his busy schedule. He was more then happy to help us get right back on the road. Thanks brother! I won't forget it. Excellent customer service. Wouldn't hesitate stopping here again. Cheers
I bought a Ford Bronco last night from Coastal Ford in Squamish. I bought it from Morgan. From the moment we first spoke to the minute I was driving out the door, his expertise, communication, professionalism was top notch. I have never experienced such a seamless process. Plus the truck is an absolute dream. Thank you!!!!!
We broke down in Squamish and had our vehicle towed to the Coastal Squamish Ford. We were traveling in our Ford transit RV. The service department manager assisted us with parts we needed to try to fix the vehicle ourselves when that didn't work Greg and Zack took time out of their busy day to assess the problem and get the parts within a matter of days, in addition Rick was very helpful and friendly while we were waiting.
Best service ever..😀😀🛻 Great staff .
Super happy with my purchase!
I was on the market for a Ranger Tremor and Jason managed to find me the unit I wanted in no time. I highly recommend !!!
They don’t stand behind there work. They obviously either mis diagnosed or broke my truck while dealing with the issue. I’m outta warranty and was told “sorry but you’re bumper to bumper has expired so we can’t fix it under warranty anymore, so you’re gonna have to pay to fix it”. Even though I had it in there twice with a few complaints before it expired, and it never got fixed. Mainly because they service writer never relayed the problem to the tech properly. And also because I had left it there all day and they never had time to get to it. Even though it was booked in for that repair and an oil change. All they got to was the oil change. It’s still not put together properly and doesn’t operate as intended since they touched it. I was within 1000km of warranty. And if you know them it takes 3 weeks to get in. I was told if I had been a paying customer they would have fixed it with no charge to me. but since it was under warranty, once manufacturers warranty is over that’s it. If I had known I would have parked it till they fixed it. What’s the difference who pays? Me or Ford Canada! Either way they should stand behind their work. It seems as though it’s all about profit not the client. Its not the first thing they broke on my truck. But it’s definitely the last. Go somewhere else. I hear horror stories every time I hear there name Coastal Ford Squamish come up.
Took my Ford Transit connect to get brakes repaired. Told me $1800 so I walk out and got it done at a private garage for $850. Parts they told me I needed I didn’t. They are super shady so be vey careful bring your vehicle here…. I would never go back there as they are all about ripping you off! Tried to speak with a manger after and no one called me back.. horrible service. I would recommend another dealership not coastal Ford!!! BEWARE!!
Front seat electronics stopped working and these guys wouldn’t even diagnose the issue. Told me to “get it properly” diagnosed but considering I drive a Ford Edge, I thought the Ford dealer would likely be the best spot. I’m at a loss as to how useless these people are.
Took it to an independent garage (Hunter’s) and they had the whole thing fixed in 10 minutes.
Could not rate the team at Coastal Ford high enough, Jason and Cam were absolutely amazing when we brought or new truck. They were extremely accommodating, knowledgeable and made the whole process such a pleasure! Couldn’t be happier with our new truck, thanks again guys!
We were recently looking for a new truck and Jason really helped us out with what we got. He was casual and not pushy, but what we enjoyed the most was his communication and adaptiveness to our schedule. Thanks so much for your help Jason, see you in a couple year when we upgrade again.
I recently Purchased a truck from Coastal Ford Squamish. The customer service at this particular dealership was phenomenal! Jason made sure the truck was exactly what I was wanting and needing and he literally went the extra mile to deliver the vehicle to me personally in Burnaby! Jason and his crew gave me personalized service and it was good to experience someone that’s still takes pride in their work and not just trying to make a quick sale , but build a future professional relationship. If you live in the lower mainland, I highly recommend taking the time out to go the distance to deal with Jason and his crew in Squamish! It will be well worth it!
Jason made my buying experience a breeze! Those guys really helped me out with the transition and picking out exactly what i wanted for my new truck.
Extremely disappointed with Ford Squamish Sales Department!
Please notice that this review is related to the Sales Department at Ford Squamish. We bought a brand new 2020 Ford Explorer. Our car has been in and out if the shop since November 2020 and issues have not been fixed. Issues such as climate errors, engine won't start, charging ports dysfunction. All things that should not be showing in a brand new car. We are extremely frustrated with this process. Ford uses our car as a test vehicle to try and error and can't accept that the vehicle has a major defect. The lack of communication and the lack of treating us as customers with respect is to say the mildest unacceptable. It is impossible to raise a claim with Ford Canada. Thumbs up and hands down for the service department team at Ford Squamish. They have tried to help us and been offering a great service.
Gyula in Service&Parts is absolutely amazing. I called him with a short notice service job, and he worked with his team to get it done within a few hours. Even though he was busy, he responded quickly and was a delight to deal with.
Thank you Coastal Ford Squamish, thank you Gyula!
"The service was exceptional and the people were very kind and the experience was to good.the quailty was awesome..!
I was really impressed with the care the guys at Coastal Ford put into the work on my truck’s suspension. The mechanic talked to me for a while about what they did and how they could adjust the steering feel for me if I wasn’t totally happy with how it drove. The truck drives perfectly now. I’m stoked and I’ll go back there for service again.
Booked an appointment to get a key cut for 10am. It's a $45key and about $100 for the hour shop time (plus $15 shop charge not mentioned in quote). It's now 10min till noon and my car is in the shop, it will take aprox 30min.. it's not an appointment, they said they're like the doctor's office! It's first come first served, more like a dairy queen. If he had only said so i wouldn't have planned my day around my booking. I'm very disappointed. They heard my dissatisfaction and gave me a $40 discount on my bill. They have since called me to offer a free service on our car for the two hour delay.
Thank you Nathan for great customer service! You were helpful and attentive.
Nathan has been very friendly and helpful ....always a pleasure to take my car there for servicing ....very reasonable rates
I showed up on a Saturday with my wiper motor in my hand trying to book an appointment for next week. Instead, I was asked to drive the van in and the mechanic hooked it up then and there. It took about 30 minutes. I went to the service desk to pay the bill and was told there was no fee. Some of the best service I've had anywhere. Thanks!
Hats off to Squamish Parts & Service! Gyula and his team are exceptional. I got my car back before I was scheduled to have it back which was a pleasant surprise! Customer service was great, Dave was helpful each time I came into the dealership. Will be coming back to Coastal Ford for my needs with my Ford!
a simple brake job doesnt take all day,
We bought our new F-150 from Morgan at Coastal Ford Squamish. Morgan helped us find exactly what we were looking for, and was understanding of our needs. He didn’t push us to upgrade to options that we didn’t need and wasn’t pushy to make a sale. Morgan kept us posted on used options when we thought that was a better fit, and ultimately helped source the perfect truck in the perfect colour that we were both very happy. The buying and shopping process were so relaxing with the atmosphere they created, especially compared to some of the other dealerships I visited during the process, both other Ford dealerships as well as Dodge and GMC. I would highly recommend Coastal Ford Squamish, and make sure to ask for Morgan!
After getting fantastically ripped off at Greg Gardner GM, (the sleazy Ethan Gardner) Squamish Ford was able to help me, they gave me a great price and were friendly.
Thank you guys for your help and I know where I’ll be taking my business from now on!
Thanks to Adam, super helpful and knowledgable team member at Squamish Ford. Highly recommended.
Had another great visit with Coastal Ford in Squamish. Purchased my vehicle last May and always impressed with their service. Nathan is very informative, knowledgeable and helpful. Would highly recommend this dealership if someone was interested in a Ford vehicle.
Great service, amazing staff. Very friendly and helpful.
Thanks for the great customer experience Coastal Ford Squamish. Morgan had answers to all my questions and inquiries. He got me in the exact vehicle I wanted and I couldn’t be happier with the service. I would highly recommend if you are looking for a hassle free experience from a qualified team.
Very nice service department. I had my car serviced by the Issaquah Ford dealership and they forgot to put of some bolts in the splash pan under the car. It fell off going into a gas station in Squamish which would have ruined my ski trip to Wistler. Coastal Ford was able to get it on a lift and replaced the bolts in only 15 minutes and was on my way.
Jason, Nikita, and Cameron were so helpful and patient. They went through numbers with me again and again and answered to my each question. Definitely recommend them to anyone who are thinking of getting a vehicle.
I am so impressed with the service I received at Coastal Ford Squamish. They did an outstanding job at personalizing my experience, and making me feel comfortable while making some serious decisions! Jason Latreille was my dealership contact, and was so warm and personable during the entire process. From start to finish, he was knowledgable and committed. Huge thanks to the entire team, I am so happy with my new Ecosport!
The team at Coastal Ford Squamish were amazing. They worked with me to find the truck to suit my budget and lifestyle and I couldn’t be happier. Thank you to Rob and sales manager Adam for the outstanding service!
The staff listened to what vehicle I was looking for. They were knowledgeable and helpful at every step. They found the truck I needed and made the process pleasant. The parts department make changes to my truck that I really wanted. These changes required a lot of extra work on their part and they did it with a smile. Coastal Ford Squamish was better than other dealerships that I went to and they earned my business.
We were very happy with the service and professionalism when we purchased our latest company vehicle. The sales guys were very easy to deal with and made the whole process less stressful. We had some difficult requests and they handled them with ease. Couldnt be happier to recoomed these guys. Solid place to go!
I am from out of town stopped in late in the day on a Friday because I had grinding noise from my breaks. The lead mechanic checked things out determined it was the P Break. He helped me right away so I could make home 1100km and didn’t even charge me. Friendly and great service.
Sales team doesn't seem to care one bit about making a sale or taking care of their customers. On 2 separate occasions I had walked the lot looking at new trucks and on both occasions either no one came out to great me / acknowledge my existence or as per the last visit, sighed when I asked if anyone was available to answer some questions about a vehicle.
Looks my next truck will be anything but a Ford after being a F150 owner the last 10 years.
Best service department I have ever worked with.
I have recently had some extended warranty work done on my F150 Lariat and am very pleased with the cooperation and expert servicing I received from Coastal Ford. They managed the extended warranty communications effectively and provided me with the details.
I have had no issues since the work was completed and my truck just purrs.
They also provide my regular services and parts requests with no issues.
Merv Stalkie
Highway Maintenance Quality Manager - Retired
Coastal Ford in Squamish has the best customer service of any business I have ever dealt with. This is not an exaggeration, it's the truth. David Vu, in service, is an absolute all-star. He is so incredibly accommodating, always honest, and just an all-around great guy. I drive a Toyota Tacoma, and happily drive by Squamish Toyota ever time I need a service (they were always too busy to have me in, whereas David and his crew has me fully sorted in a couple hours). He spoils his customers. THANK YOU DAVID and the entire Coastal Ford family!! I say with 100% confidence that your experience will be the same. -Colin
Very helpful and professional service.
I had been into Sea to Sky Ford in the past, and I have to say that the new team at Coastal Ford far exceeded my expectations! Adam the sales manager and Cienna the salesperson were awesome and couldn't have been more helpful with the purchase of my new truck. They worked super efficiently to meet all my needs and find the perfect vehicle for me, and made the whole process a breeze from my end.
Thanks guys and keep up the good work. You will be seeing me again.
Had an amazing experience at Coastal Ford Squamish. The sales staff were very transparent and walked me through a number of options while purchasing a new F-150. Very knowledgeable and took the time to walk me through all of my options, lease vs. finance, trade in vs market sale, accessories, maintenance packages, etc. I received a thorough walk through on all the features of my new vehicle (how good is apple car play?!).
Buying a new vehicle can be a stressful experience and the team at Coastal Ford really made it easy. 5 stars!
Adam, Morgan and Nikita were true professionals.They were very knowledgeable at their prospective positions in the purchasing process.They answered all my questions and concerns in detail. They customized the process and purchase to fit my specific needs. My wife and I purchased two vehicles (2018 F350 Lariat and a 2016 Lexus RX 350 Sport) within two months from Coastal Ford Squamish. Both experiences were the best and most positive vehicle purchasing experiences we have ever had. We highly recommend seeing them if you are considering purchasing a vehicle. You won't be disappointed!
Very poor service department. Had 2 different issues with bringing my vehicle for service here. And when you go to the manager to voice your dissapointment in the service they provided, they tell you "this isn't a Porche dealership." Will not be returning and recommend to go to another Ford if you can.
Well I dealt with Brian most genuine car sells men I've ever met. I also dealt with Ian the manager and they were both super helpful, helped me get what I wanted and keep getting in touch with me to make sure I am still happy with my purchase and help me in anyway. I will for sure stick with those guys I have a lot of trust in them. Thanks a lot!
I recently spent the most part of a Saturday looking into and then buying a certified used car at Coastal Ford Squamish. I have to tell you that the staff there made me feel amazing. They answered all my questions, allowed me to test drive the same car, twice! Fixed my requests regarding the car and gave me the best possible price. At no time did I think I was not getting all of the information I needed to make an informed decision. They were all kind, respectful and accommodating. I would certainly refer this business and this staff to anyone who wants to be fully informed!! Way to go Coastal Ford, you rock!!! Will send all my friends there too!!!
Highly recommend this dealership ... helpful, no pressure, great service, great new and used vehicles ...
Sea to Sky Ford has gone though a complete transformation in the last 6 months. I would urge you to try the new level of service out.