I've been in multiple times with all the trucks I've owned over the years. Always had excellent service from Chris and Tim at the service desk. They always do there best to work with my schedule and get the work done quick. The service guys always do a great job with repairs and oil changes. Would recommend going to Metro Motors anyday!
Thanks to Ray and the team at Metro for getting me back on the road fast when I had an oil cooler failure in my Ford Expedition during a recent business trip to Vancouver. They diagnosed the problem right away, set me up with a loaner car overnight and had everything fixed under warranty within 24 hours. Great service and much appreciated!
Great customer service !! Great inventory !! Amazing team full of knowledge. I couldn’t find the F350 I wanted anywhere until I called Matt P at metro ford. He set up a search and took him one day to lock in the truck I was looking for. Highly recommend Metro Ford, they always take care of you! Call Matt P for your next Ford :)
Chris was super. I had an appointment at 10:30 to get my car serviced. I also had another appointment scheduled for 1pm which was at least 30 minutes away so time was tight Chris listened and then got my car serviced, explained everything and had me on my way at 12:10 pm. Thanks Chris and the person who serviced my car.
Cheers,
Margaret Rowe
Metro Motors service staff were welcoming & were able to have my Ford Explorer looked at & fixed within the couple hours that they estimated. They also had the parts required. The repair required them to take the dashboard apart. My SUV was on the road & ready for me—& they even washed it for me. Great work from the Metro team. Thanks.
I am always treated with friendly and polite service. I only deal here and will continue because of Ray and Tim in the service department. They are the BEST at what they do.
Metro Motors Service department always comes through for me. They do a great job on all my vehicle service needs. Make sure you ask for Tim he will give you top notch service and care. I won’t go anywhere else for my vehicle service. Thanks Metro Motors.
Metro Motors is the best! I’ve been dealing with them for over 30 years. Service department is very respectful, friendly and professional! I highly recommend them
Service is fine, my side view mirror was not installed correctly so had to return the next day to fix it. Tim was very helpful and even bought me a Starbucks.... Pay him back Metro Ford!
I have purchased or leased 3 vehicles from Tom Mendel over the last 38 years
and he is the best salesman I have ever dealt with. He doesn’t “sell” you the vehicle but more let’s you buy it. Zero pressure.
Best service, friendly staff
The team at Metro Ford went above and beyond to get me the truck I wanted and ensured I was well oriented with the truck before I left the lot
Thank you Kent and Matt for your fantastic support..from start to finish
Friendly sales reps! Wasn't pushy at all and managed to find the perfect car for me :):)
Terry, Dave and the rest of the team were very helpful and professional throughout the purchase. I walked out with my new Ford Escape less than 48 hours after I initially contacted them. Would definitely use their services again.
Our company very recently obtained a 2020 F150 through metro, and can only say positive things about the entire experience. From the welcome at reception to driving off the lot with the new vehicle, everyone along the way treated us with the utmost respect and courtesy. Our team would highly recommend Metro Ford to anyone in the market for a vehicle!
I cannot express how happy I am with this dealership. They worked above and beyond for us. Gave us an amazing deal that I couldn’t be happier with and never once complained about how often I was checking in on our custom ordered f350. Great experience and even though it’s across town I will be sure to bring it in for service there too! Thank you from the bottom of our hearts. Matt and Taryn that was standing ovation level customer service.
Nick was my truck salesman, he was fantastic, he went above and beyond to help me out and make sure I was happy with my purchase. The insurance representative Adele was fantastic as well.
Recently bought a Mustang through Matt Palchevsky who's been extremely helpful, patience and professional. Highly recommend the dealer and big shout out to Matt.
Brought my car in for a service in the morning - asked to have it ready for pick up by noon. I received a call by 11am saying it was ready to go. Staff were professional, friendly and courteous. Service was efficient. Also, they are set up well with plexiglass and social distancing in this covid era. Perhaps the addition of hand sanitizer at the door would be an added improvement. Overall, very happy with my experience.
Metro Ford Service is always so friendly and accommodating! They do truly go tge extra mile to help their customers!! Thank you so much!!
I had good experience, sales executive was friendly here but they didn't have captain's chair trim Explorer. So the sales recommended go and buy Volkswagen Atlas 😂
Best experience I’ve had at a dealership buying a car. Dave was amazing and helped me find the perfect car for me! Jason in finance was amazing too! I have nothing but good things to say about Metro Motors!
Big shoutout to the great team here! Someone hit my car and I posted about it in a Facebook group-chat. Eric saw it and went out of his way to help me get my car fixed. truly an exceptional experience, I would definitely recommend to a friend and will be coming back for my service needs in the future! thanks so much Eric and Metro Motors!
I purchased a truck from Metro Motors and they were great to deal with. Michael B. in sales, and Kent, made sure all my needs were met and the whole process was stress free. There were a few others that I dealt with as well, in finance etc. I'm sorry I don't remember your names but everyone was awesome. I would highly recommend talking to Michael if you are looking to purchase a vehicle.
Best experience at a Dealership Ive ever had, huge thanks to Terry, Paul and Peter. Never pushed the sale and got me into a great truck at a great deal in a little over 3hrs! Very happy and would recommend this dealership to anyone. Now I just hope this Ford doesn't fall apart ;)
Michael Barzegar is a great sales person. He listened to exactly what I was looking for and delivered on his word. I highly recommend working with Metro Motors and Michael on any new or used vehicle purchase. Thanks Michael and MM. Also Tim from service was great to deal with as well.
Their body shop has a problem with quality control. Got into a minor accident so my dad and I took it to their body shop for repairs. When we picked it up the front bumper was sticking out and misaligned. We left it there for them fix it. When we picked it up, only one out of two complaints were fixed. Bumper is still misaligned.
The main shop also did an alignment, but would not include a tie rod in the ICBC claim. Had to pay out of pocket for it. Once picked up it still pulls to the left a bit. I wanted it fixed here because if it had a bent knuckle or anything, these guys should be the best at making the repair..... Apparently not.
Excellent staff. Sales and sales manager sat with us for quite sometime to understand what we needed and what we would spend and managed to tailor perfectly to our needs instead of just upselling. Both Nelson and Kevin were excellent. Keep up the great work.
First off my 2014 Focus has been nothing but problems. Body shop attempted multiple times to no avail to fix my hatch rubbing my bumper. Next would be the whole dual clutch transmission issues. I've had 3 clutch assembly replacements and 1 transmission control module. Doesn't feel good to have my first brand new vehicle to have so many issues
Went to look at a car that I saw online. When i got there the car wouldn't start and the sales man (i think dave) told me that the price that was on the website was incorrect. He was not helpful at all and very rude. Would not recommend going here if you want a good sales man that will go the extra mile to help. Basically pushed us out the door when I said I couldn't afford that car.
Dealer trades here go very smoothly. Lot is organized and personnel are helpful.
Nicole Bullock was amazing. She made the whole process of buying our new car stress free. She was knowledgeable, funny, & got us exactly what we wanted. I would recommend her undoubtedly.
Metro Ford is my garage for seventeen years found them to be worthy of calling honourable dealerships service and more
I took my vehicle in for routine service on October 2nd, 2019. They went over and above. I had a cracked plastic piece on my bumper which they replaced and never even told me about. I just ended up noticing that it wasn't cracked anymore. You're all amazing! Thank you so much!
Incredible service. The management team is always accommodating and helping me get the best service on my vehicle. The service department has always been honest and are great at troubleshooting any issue.
Always nice staff. Fast easy to deal with in the service department.
I want to give zero stars but that is not an option. Bought a used Expedition in May that had some cosmetic imperfections that made me not want to buy it. Salesman Michael told me all of those imperfections would be taken care of under the 1 year bumper to bumper warranty so I bought it. Went in for paint on the front bumper, but when they realized it actually was from an accident (which they certified accident-free) they had to replace the bumper. They are now telling me that none of the other stuff that they said would be taken care of can no longer be done because they spent too much on the bumper. Manager Kevin called me a liar as it is my word against his salesman's word. Make sure you get EVERYTHING in writing if you do buy from them, but I feel sick to my stomach as to how I have been treated so I recommend going somewhere else to buy a vehicle.
EDIT: "The latest issue you have experienced (several months after purchase) was caused by a coffee spill and unfortunately was not able to be covered under your Ford warranty." This is 100% false. I bought it with the cupholder lights not working. Kevin told me the only reason Metro is not fixing it is because they have already spent too much on my vehicle.
Conveniently located. Note: they have limited parking back near the service entrance. They do have a shuttle service that I used to get a ride home. The staff were friendly and helpful.
I did not give a 5 star rating because they did not perform all the recalls needed. When I made the appointment, I knew of only one recall but apparently there were two. Both with the doors yet they did only one. When asked, I was told it "both are an all day fix" yet on the receipt, it says only 1.8 hrs was billed? Why tear open the door to fix the latch but not the lock?? Both are active recalls....
I recently bought a vehicle here and it was very positive experience. Nick, my salesman was knowledgeable, patient and offered a no pressure sales experience. The rest of the team at Metro were courteous and professional and went the extra mile to accommodate my schedule. Thanks all!
The service at the diesel truck shop is top notch. Have been taking my truck there since new, wouldn't take it anyplace else. Thanks Chris
This is not your average local car dealership. This place is a diamond in a rough, not only you get greeted with a smile and respect, you genuinely feel like the sales rep trying to help to find a vehicle that suits your needs and budget not just for a sake of "closing a deal" like other dealerships.
Matt was great at providing me with time and space to decide what vehicle should I purchase and never rushed me into closing the deal. He was knowledgeable about the cars on the lot and was able to answer all my questions and guide me through my options. Upon the purchase, Matt followed up with me a couple of days later to reassure that the newly purchased vehicle is functioning as promised and I'm still satisfied with my new buy. I'm happy with my experience at Metro Ford and I am sure I will buy my next vehicle here again.
So we had an interesting purchase from Metro Ford. We leased an electric ford Transit within our budget and had Matt help us through this.
So prior to purchase one of my big worries was the range. Before we leased they let us take the van for an entire day of driving with a deposit to hold the car for us. It drove well and we were supplied information on how the vehicle runs.
The big part of customer service was Matt actually going above and beyond looking for our hov electric sticker, giving us details about the vehicle and a full info panel schematic, and prepping the load out of extras for the work van, and scheduling work.
Metro Ford was also willing to let us charge the work van at their location as well.
We are incredibly happy with this purchase!
Even after all of the expenses we now save 35$ a month compared to gas work vans of the same class.
We would definitely recommend using metro Ford for your commercial and trade purchases!
Prior to booking a service, I called in and asked about a rental car or shuttle service, as there is also a recall on my truck that needed to be fixed and would be an all day fix. I was told that the shuttle service would be able to take me back home, even when I specified I lived in Maple Ridge. I called again to confirm the morning of my appointment, to double check that I would be able to get a ride back home to maple ridge, and was told it would be no problem at all. I arrived at my appointment time to drop off the vehicle and was then told by the service desk there was no way I would be able to get a ride home and that I would have to cab home or cancel my appointment. Absolutely terrible customer service, will never go back.
I've never got a car from here but I like their parts people. Great service every time I went to buy parts for my Mazda. Yes, Mazda. Ford used to own a large part of Mazda when my car was made so there are some parts and consumables that work for both brands.
Excellent, friendly and consistent customer service from Metro Ford. My wife found a used vehicle online and wanted to purchase it. Sales associate Matt took us for a drive, explained all the features. No hassle, not pushy, genuine care and good conversation. After leaving the lot, we discovered a small rock chip in the windshield and voiced our concern. Sales Manager Kevin and Matt continued to follow up with us until the issue was resolved as they made our safety their main priority. Henry, from the Body shop worked alongside us to resolve the issue. NEVER once felt pestered or taken advantage of during the whole process. I was always afraid of the "Cars Salesmen" stereotype, but did not find that here. Instead, found a supportive team from sales, management, insurance brokers to auto body. Next vehicle my family purchases will be at Metro Ford. Thanks again for everything.
I went to Metro Ford in late December for my first new vehicle and was very glad I did so. They had awesome incentives and excellent purchase financing deals which were much better than two dealers I visited earlier that day (Mazda, Honda). Matt from sales was awesome, very friendly and funny, and able to answer all questions I had. He also took the time to follow up several days after to ensure everything was going well. Jason from financing was also very nice to deal with, easy going, and able to break down and clarify options for my new vehicle, and what would be best for me. They ensured the process went smoothly and seemingly quickly - as this whole process can take some time. In the end I drove home in a new 2017 escape and absolutely love it!
It was quite enjoyable. We knew what we were looking for and Dave Mallinson expedited finding it very efficiently. Because of the prompt follow up with paperwork and notification from the service department of my first tune-up appointment, I feel very secure that the car and me are in good hands. I'm driving my Ford Focus proudly.
My overall experience with Peter of Metro Motors was non stressful and pleasurable. We all have choices and was pleased to date making Metro my first choice and Peter made this happen. Thank you
I live in Fernie BC, I did not get customer service in my area and was told to try Metro Motors from a family member. Metro found the vehicle I was seeking with in the hour, I place a deposit, bought a plane ticket and headed west. My sales experience was nothing short of perfect. I have since told friends who will be heading west as well. I must say, I did enjoy the ten hour drive home in my new truck. Big thanks to Peter Dubbeldam
My customer experience with Metro Motors has been great. Marco helped us find the best deal to meet our budget to get a new car. Everybody from there on has been courteous and really helpful. Recommended.