a very good experience. great price with great staff. very cheap price used cars
good
I talked (emailed) with Dick Low and his service was great they just didn't have what I was looking for.
My whole experience with with West Coast Ford Lincoln has been exceptional. However I have to single out their internet sales department headed by Dick Low. His response time to any questions I've had regarding specifications or worries was like lightening. It's been over and above any service I have experienced before.
I've now ordered my Ford Edge from him and he's been keeping me informed on every piece of news that's materialized. Exceptional.
Well done West Coast and well done Dick Low. I'll be back!
From unhaggle I received a prompt reply. There was no hassle though and I wasn't hounded. Very professional.
test drove a Mustang v6. Dave Mallinson was awesome to deal with .
Gave me the real price immediately. No BS . Very appreciated.
Excellent customer service, I ended up buying a different make- but they guys were upfront and honest.
Many thanks to West Coast Ford Lincoln, Maple Ridge BC for providing excellent service in our recent purchase of a new auto.
Our son Grant Meyer recommended that we buy a Lincoln car and that we buy it at Coast Ford Lincoln, Maple Ridge BC. We are seniors and do not go out to meet people due to the pandemic. After exchanging emails with your staff member Grant Mason, Internet sales coordinator, we choose the Lincoln Nautilus.
Amazingly we received home service from West Coast Ford Lincoln. Grant Mason came to our home in Vancouver to let us have a test drive on Sunday July 16 and delivered the car to our home today, Friday July 30. He taught us the function of this car in detail. Grant went for the drive with us on Sunday and today too. He is very knowledgeable with the car and answered all our questions clearly.
We appreciate very much the friendly and super service.
William and JingPing Meyer
Wonderful Staff and Service all around, I got an amazing trade in value and drove away with exactly what I was looking for. No hassle! Big shout out to Tessa in sales, Laura in finance, and Greg in parts.
Thank you for everything!
Very impressed with the integrity of this dealership. We wrote up a deal and it turned out we were not eligible for the offer written. (Unfortunately our sales rep made an honest mistake thinking we were eligible for pricing we were not) The Managers honoured the pricing even after I said I would step up and cover the difference. One of the sales managers actually refused to allow me to cover the gap, stating the “ethical thing to do was to make it right” even if it ended up costing the dealer. I believe all parties should feel good about a deal. They chose to lose money that I would have paid because they felt it was “the right thing to do” West Coast Ford, you have a customer for life!
Fantastic place. I bought my new car there and just ordered new parts. Great staff very friendly and knowledgeable. I would recommend this place if your looking for a new or used vehicle or just want some parts
Service center here is top notch! I mostly deal with Brad, but everyone here is awesome! I haven't dealt with parts or sales here, but if the service center is any indication, I'm sure they are very helpful.
Recently purchased my F150 at this dealership. Our sales rep, Alham did a great job showing us the vehicles and was very patient. At no point was any pressure applied or efforts made to sell us something we didn't want or need. We got an excellent deal and felt no need to haggle. I was quite happy with his honesty and professionalism. Highly recommend and would certainly go back.
Ken from West Coast Ford Lincoln, was so very helpful in the purchase of our new ford f450 - It was a custom order truck that was thoughtfully put together with the help of Ken. Order took about 3 months to get in, and once had arrived we received white glove service. Everything was perfect and all features and benefits of our truck was thoroughly gone through with us! Thanks sales man Ken and Mechanic Seth at West Coast Ford for all your help with our new baby!
Great Staff and experience. Brad was a huge help in getting the suspension/steering issue with my Focus sorted out. Timely and within quoted amount.
Tried to finance a truck first of all they asked for 500$ deposit which is fine, after sending the documents that they require via email I just got a reply which was(Thanks)then after a couple day I didn't receive any updates even I called many times but they transfer me to a girl who's name was Laura and she never pick up the phone, then drove with my buddy all the way from Downtown to Maple ridge just to see what the updates is! Then realized one document is missing! After they never asked for that document as I did double check if it's necessary I can provided, finally got bored and had to call them to un hold my money.
They are not even giving encouragement to their customer to buy their products, even if I was not sufficient to finance a truck but they didn't treat as a good dealer at the beginning and finally I was not happy with their service.
Never recommended
I have been a customer of West Coast Ford for about 15 years now and have purchased many vehicles from them.
Recently I bought a 2020 Ranger and had the pleasure of dealing with Tessa Brouwer. She was an absolute dream to work with. Everything was transparent and she worked very hard to get me the very best deal. Everything moved ahead very smoothly and she kept me well informed through out. If you are looking to buy a vehicle I would definitely recommend seeing her.
Buying a vehicle can be a stressful process but dealing with West Coast has always been very easy, you don't get that "sleazy" feel as you may get with other car dealers.
As long as I buy a Ford it will be from West Coast.
Wanted to take advantage of the Employee Pricing to factory order my "dream" convertible Mustang GT. Nick and the team at West Coast Ford Lincoln made it easy and when the car arrived, they actually had a better deal for me than when I initially ordered! Great job all around, great experience, never felt like I was being sold. Always answered my questions honestly.
Also big shout out to West Coast Auto Group for their support of minor hockey in our community during these difficult times.
I took my car in for “the works” today, and I must say from booking my appointment with a very kind woman over the phone to dropping my car off with Brad Milaney, I was very happy with the service I received. My appointment was at 2:30pm but I dropped my car off earlier in the morning before work, and they had it serviced, washed, and charged for me before noon. I was worried they would’ve taken the whole day, delaying my errands after work as other dealerships have done in the past. Thank you so much for exceeding my expectations today, I will most definitely be back!
I took my car in for “the works” today, and I must say from booking my appointment with a very kind woman over the phone to dropping my car off with Brad Milaney, I was very happy with the service I received. My appointment was at 2:30pm but I dropped my car off earlier in the morning before work, and they had it serviced, washed, and charged for me before noon. I was worried they would’ve taken the whole day, delaying my errands after work as other dealerships have done in the past. Thank you so much for exceeding my expectations today, I will most definitely be back!
Had to get some parts for a 2012 Ford Escape. Parts department was excellent and professional. Aaron and Nathan got me what I needed and even went out of their way. Very happy.
Leased a new Transit from the dealer. Went in and was pleasanty surprised at how easy it was to get all the paperwork completed and on the road. Very easy to deal with.
Best Vehicle purchasing experience ever. Our sales Rep Alham was very professional, helpful and really had our needs and wants at the forefront of all decisions. Amazing listening and customer service skills! I was very impressed. The post sale full-up was amazing. I have never experienced that purchasing a vehicle before. Our credit Rep Laura is an amazing person as well. I highly recommend West Coast Ford!! I will never go anywhere else. Ask for Alham (Al) Ahmadzai, you will be writing the same review! Very happy with my Nautilus.
These guys couldn’t have done any more for me! From start to finish the transaction was smooth and easy, everyone was friendly and so helpful. I traded an F-150 in for a Mustang and honestly couldn’t be happier with the service provided. I dealt mainly with Brent, Jimi and Laura, all of whom were great. Brent even helped us change a flat on our rental truck (whilst in his suit!) as we were stuck! Would recommend this dealership to anyone, and will keep returning there myself. Thank you!
I brought my 2011 Mustang in on Monday to have the driver and passenger airbags replaced under recall. I dropped the car off at 8:15 and was told it would be ready around lunch time. I work in a commercial truck shop and it was my day off so I let them know I was in no rush. Sure enough, my car was ready before 10:30 which was much sooner than I had expected! It really helped get my day going because I did have to drive to West Vancouver and was able to go sooner than anticipated. Thanks guys!
Very nice place. Sales personnel are great. And awesome products. I was shopping for a pickup and boy, did they have a truck of my dreams.
I'll be coming back soon.
🙂👍🇨🇦
West Coast Ford Lincoln has gone above and beyond in their services to my family and myself. They have taken a bad experience from a different Ford dealership and made it into an amazing experience. I would love to give a shout out to Nick Davis, Scott Trowell and Laura Dreger for everything. See you on Friday
Just purchased a new Ranger from West Coast Ford Lincoln. Had a great experience working with Scott Trowell in the sales department. He was courteous, efficient, and answered every question I had. His communication was quick and thorough. I highly recommend him and West Coast Ford Lincoln.
Recently bought preowned truck and we had an excellent experience with Scott on the sales side and Laura in finance.
We knew exactly what we needed out of a vehicle and what our budget was and that what Scott stuck to.
Thank you, we will definitely be back when we need our next vehicle!
Great experience with Grant and Joe today. A lot better than my previous experience at other dealerships.
I didn’t end up buying a vehicle in the end, but Grant Mason was excellent via emails/phone.
A breath of fresh air when compared to sales people I dealt with at other dealerships. No BS just gave me whatever information I asked for.
Really appreciated it and when I do buy I will be looking him up again.
I am posting this review of behalf of my mother, Cecillia Chan who had just purchased a pre-owned black 2018 Ford Ecosport from your dealership on March 28, 2020. For clarity, I happen to be a Ford dealership technician myself with the Ford Senior/Master/Diesel certification since 2007, and employed by various other Ford dealerships since 2000, employed at my current dealership in Toronto, Ontario since May of 2005. I wish to thank Ken Homeniuk as well as every other employee that was involved in the interaction with my mother during this purchase. As one who has been employed in the automotive industry myself almost thirty years, I can appreciate there will be times in which interacting with certain customers will require more patience and understanding when it comes to explaining how vehicles operate and function in general, particularly to those who are not quite up to speed with how vehicles work, let alone modern ones with electronics of daunting complexity. To quote my mother on how the transaction went, "Super nice to me. No complaint at all. I felt like I was taken care of left and right". Coming from her, that says a lot! I will personally attest to that with the trade in and final purchase numbers presented. THIS is the way customers SHOULD be treated. Hopefully, the service department will treat her with a similar level of respect should there ever come a time in which she will require their services. Keep up the good work and thanks again!
Efficient, strait forward service. Very much appreciated
I'm really frustrated, the staff dealing in a bad way with me, the salesman consider me as a not real buyer ( by his guessing) and he ignored me in a bad way, when I visit the shop next time and bought a brand new vehicle, he tried to hide himself from me for a bad ignoring he does. Sales manager become very angry when I object for something in my car, and says that what we have you can go if you don't like it. Finance dept they're not answer you by phone, they not calling you back when left a massage, and they are not met you when you go by person. It's really horrible dealership, I'm worried howe can I stay with them for 7 years of warranty, but I definitely will call the head office or region manager to find me another dealership service dept.
The service department is not trustworthy. There is no consistency on pricing from one sales rep to the next. I have caught them trying to rip me off on a couple different occasions as well I have caught them, red handed, lying to me. Will not visit this location ever again.
We have had nothing but good experiences with west coast ford. We have purchased two vehicles from the we delt with John Carvalho. I would recommend John to any of my friends and family he was very knowledgeable and very easy to deal with.
West Coast Ford Lincoln in Maple Ridge, has one of the best car sales man I have ever met. Scott Trowell. Scott has a very nice friendly demeanour, down to earth and most importantly his honesty. My experience with the dealership wouldn’t have been the same without Scott being our sales man. We had a few hiccups along the way, but Scott kept in touch and consistently made sure we were updated and our needs were met through the whole purchase. Additionally, any questions we have regarding our vehicle has been promptly answered before and after the purchase. This is your guy to go see at West Coast Ford! Thank you for all your hard work Scott and the West Coast Ford Team!
Most untrusting dealership do not go there, will be filing a major complaint against the woman in the finance department, her name is Natalie. I first called ford credit and was told it would only cost $450 to process a transfer of equity, when I called Natalie she claims I had to go to the original dealership out in Abbotsford, which was confirm to be a lie cuz Ford credit says you def don't have to. She then claims "yes" after saying "no" that they can and it would cost $895, double what say quoted by ford credit, after talking to ford that was not the proper procedure and if they're looking to take someone for another $450, what do you think they're going to do if they sell you a truck. Natalie claims that because they are doing the work, he need to charge for their service, even tho they are ford! Management needs to hire more ethical people especially if they're dealing with financing!!! Basically they are going to rip you off, contact ford credit to get the proper details before letting these people handle your finances.
We brought our 2013 edge in to the service department because of a strange noise which turned out to be a failed transfer case (PTU). This is a repair that costs north of $2,000. As frustrating as it was to hear this, I have to say that Eric and the service department at West Coast Ford went above and beyond to repair our car quickly and even managed to save us some money off the original quote as well. I would definately recommend this service department.
This company obviously pays for "good" reviews. The ssles tactics are actually illegal. Bait an switch after you have been approved for financing and deposit given. Don't do business here. Worst experience buying a vehicle.
Very, very nice dealership. The environment is beautiful and you would feel very comfortable buying a vehicle from here. The staff here are super awesome, and really treat you better than just buying a vehicle, but like a special visitor to their home. You have helped us before and believe you are the best Auto Group.
Very, very nice dealership. The environment is beautiful and you would feel very comfortable buying a vehicle from here. The staff here are super awesome, and really treat you better than just buying a vehicle, but like a special visitor to their home. You have helped us before and believe you are the best Auto Group.
I have only dealt with the parts department and they are fantastic
Was sold a CPO vehicle with factory warranty. Turns out there is no warranty because the vehicle was modified by the previous owner. Irritating and dishonest. Took my car in because a plastic piece fell off the front fascia. The 22 year old looking woman at the service desk said she would call Ford to see if it was approved for repair. Did not call Ford and called me back a week later to tell me that " something obviously hit your car, I can tell". Then my driver's seat broke and the same woman told me that it would not be covered. Absolute amateur hour. Hallmark Ford took care of me no questions asked. Pursuing legal action against West Coast Ford due to being defrauded at time of sale. Stay away.
Not impressed with the customer service here.
I’ve purchased 2 vehicles here over the last few years. Definitely will be the last.
These dealerships need to get their story straight and properly educate their staff on programs.
These guys are awesome, well especially the manager. I drive my car all the way from downtown vancouver to get it fixed by thesep guys. I had a terrible experience at the terminal avenue location, but this location and staff give me the service I deserve. Thank you! Highly recommend
Marty is an excellent sales and leasing consultant. He cares, support and respect customers. If there would be more stars rate, he deserves to have it. Anyway, he is highly recommended. Thanks Marty, that was a good experience with you.
Marty was a good salesman, he talk to the manager getting me a good price for the truck I wanted. I would recommend and do business with Marty again in few month . And I will send all my friends and customers to west coast ford thanks for the help.
Marty was a good salesman, he went to bat for me getting me a fair price for the truck I wanted. I would recommend and do business with Marty again 10/10. Very happy with my purchase!!!
I purchased a Ford Transit for my business from West Coast Ford, and was very happy with the overall experience. The sales rep I was dealing with was Dawood Francis. He was very knowledgeable, answered all my questions, and provided excellent customer service. The manager Brent even came out to say hello, and make sure everything was good with the purchase. Will buy more vehicles here as the business scales. Thank you!
A great place to buy a truck. Staff is friendly and knowledgeable about their inventory.
WOW! UNBELIEVABLE! I am in Sales and this team is fantastic! I'll be honest reading the reviews here I was worried but these people below have no idea what they are talking about. Ignore them.
I just picked up my Ford Edge and we are so impressed. Having to shop with two kids in tow they went above and beyond to accommodate us. Thank you to Ray & Dave and the rest of the team that made purchasing my first brand new vehicle seamless and easy!
This was not my local Ford but I will absolutely travel 60K to use them in future!
So far not impressed. I went into dealership in January 2016 (after my Uplander's head gasket went) to look at F150's , 1 -2 years used. Was told there was really nothing in my price range (30K). Left a web based contact in case something turned up. Was told that they had a linked computer inventory system and there was nothing in the Lower Mainland.
The next weekend I went with my brother to Dave Magnusson Ford in Abbotsford, as he likes the dealer and I found a 2013 Ford XLT 4x4 on their lot in my price range in good shape. So bought it there. Magnusson also said that all the dealerships and inventory was linked and that this truck should have shown up on West Coast's inventory...oh well their gain. Two month later...received an email from the salesperson at West Coast asking if was still looking. Ummm no.
So minor problem, windshield wiper will not turn off. Phone on a Tuesday for service...."someone would get back to me" Two days later no call...no voicemail...so I used the web service...immediate email, we have received your email....someone will get back to you. Phone on the Monday ....to ask if usually took 4 days to get back .... receptionist said they were busy and it could be a problem. Transferred to customer service...explained again. He is with a customer can you hold....well not impressed but nothing else has worked....so yes I will hold. Got disconnected. Phoned again. Got Doug. Appt. tomorrow....so we will see. So far really not impressed witht the service at all.
I liked taking my old car to Dewdney Automotive...now that this new vehicle is under warranty that will be limited...but they have real people that answer the phones really quick.
Dave is great. Wonderful discussion with Lynn. Follow up calls from service to let me know I have tires to swap. Nice touch
Very pleased with the customer service at this lot. Specifically salesman Dave.
I have bought 4 vehicles from West Coast Ford Lincoln and never had a problem. I also was a lot person here and left for several year and when I decided to do sales this is where I wanted to work and couldn't be happier to be back.
Very good service from parts department. Contacted them through e-mail. Neil replied, promptly and politely. Couple of messages back and forth and a visit and I had parts for my ancient Towncar in hand. Well done and thanks very much.