Exceptional Service at Ford!
I recently had my car serviced at Ford, and I couldn't be more pleased with the experience. The staff demonstrated utmost professionalism, from the moment I walked in to the completion of the service. The communication was excellent, with clear explanations of the necessary repairs and updates on the progress.
The technicians at Ford showcased expertise and attention to detail, ensuring that my car received top-notch care. The facility was clean and well-maintained, reflecting the commitment to a high standard of service.
What truly sets Ford apart is their dedication to customer satisfaction. They went above and beyond to accommodate my schedule and address any concerns I had. The friendly and knowledgeable staff made the entire process seamless and stress-free.
Overall, my experience at Ford exceeded expectations, and I highly recommend their service to anyone in need of automotive care. Five stars well-deserved!
Wow Emma was awesome, drove my truck out and delivered it to me in Kelowna on her day off. I said no, but she insisted. Just went above and beyond. Mike gave me a great deal. I’m very impressed with the high level of service I received from the team. Darcy was great at making the transaction a breeze. Thank you for the swag bag full of goodies. You guys are amazing!
Love doing business here! Everyone is friendly and professional! I receive great customer service. My issues are always addressed in a timely manner with follow up! There is a great team at Dearborn Ford! Thank you for always assisting me with my vehicle needs.
I recently had my diesel into the shop for some work. The girls in the service department were amazing to deal with. The staff was very professional and kept me up to date with the status of the repairs on my truck. I would definitely recommend Dearborn to anyone looking to have a vehicle repaired, simply just serviced or evening looking to purchase new!
Super happy with my purchase of my 2021 Ford f150. Somae Ranger and team have been the best to deal with. Highly recommend Dearborn Ford.
My husband and I were looking for a vehicle to accommodate our growing family. We received beyond stellar service from Mike Wood and Bryan Venier. They worked closely with us to figure out all the fine details and make sure we had the best experience possible, while answering every single question we had with clarity and patience. Mike worked quickly and went above and beyond to ensure the smoothest experience with our trade-in and purchase. Clint in the finance department was also extremely helpful and friendly. We got the exact vehicle we wanted and we’re so happy with it! Thank you all for your excellent customer service! Even the General Manager and everyone in reception, as well as Cora were a delight to interact with. Overall, our experience with Dearborn Ford was fantastic and I would highly recommend this dealership to anyone looking to get into a new or pre-owned vehicle.
Great experience at Dearborn Ford!
We bought a second hand Honda Odyssey for our newly expanding family and the guys here really went above and beyond to make sure everything was to our liking. Brian Venier was great, super friendly and makes you feel like family (it’s actually our second vehicle he sells us!)
And Mike Wood really made sure the price was right and that we had everything we needed to feel confident about our purchase. Cora MacLaren and Clint at financing were also super friendly and helpful. Great bunch of people, definitely a good place to shop for a car, new or used!
Wish I could give more than 5 stars ;)
I brought my truck in for a diagnosis as the cam phasers and timing is a common thing to go on the f150, as well as they completed some other work. I was dissatisfied with their origional diagnosis as well as the service i received from the service advisor. The service manager contacted me and had another tech look into it as well as assigned a new service advisor. Sure thing, they needed to be done. I was clear with my expectations when we booked the work to be done as it was a long weekend and I had to return to work out of town on the holiday Monday. They made it right. I had great service from all involved. My truck was completed and returned with an extra day to spare. I appreciate the efforts very much and my truck is running great again.
Bought an vehicle off Dearborn Ford for the first time this last week and the experience couldn't have been better. My advisor, Cora was knowledgeable about the technology in my car and was always pleasant. She consistently followed up with me after the sale. All of the staff from sales, to financing, to the managers, like Mike Wood, were all fantastic. I'm looking forward to doing business with them repeatedly. Thanks for all the help!!
The whole experience purchasing my vehicle here was fantastic. The friendly, diligent and considerate sales made sure I found the right vehicle the worked for me. Huge thanks to Dimitri(highly recommend) and the rest of the staff!
100% recommend!
We were on our way home from our first big family vacation towing a travel trailer when our vehicle ingition system started having issues. Despite being super busy they got us in right away, replaced the cracked spark plug and we were on our way in an hour!
We are so grateful to their amazing friendly service that made it possible for our tired family to make it home that night after 6weeks on the road.
Thank-you from the bottom of our hearts to the employees of Dearborn Ford
Everyone at Dearborn Ford was awesome and went above and beyond to get us our new truck! We were buying from the states, before our move back to BC so it was a bit more challenging, but they did a great job from start to finish. Thank you Dimitri and the rest of the staff for taking good care of us and getting us into a great new truck. We are definitely customers for life!
Very satisfied with the service department! My schedule is ridiculously busy but it was very easy to communicate with the service team and organized getting my truck in. Everyone was very friendly and professional. All work was done exactly as planned. Best of all my they were cautious to not make a mess of my freshly detailed interior. I’ve had other dealers damage and make a huge mess of my vehicles in the past. Thank you so much for returning a clean truck and not getting dirt/grease all over the door panel and door sill :) Will definitely come to Dearborn when it’s time for a new truck.
Best dealership I have ever been to hands down. They went above and beyond to help me out, got me a car that was not only one I like, but one I could afford. The people there are so friendly and chill. Great vibes!! I usually have mad anxiety going to dealerships, but deerborn made me feel comfortable and walked me through every step. Hands down 5 star
I wish I could give Dearborn Ford 1000 stars. While towing a travel trailer from Victoria to Drumheller on a family vacation, our truck broke down. The staff here pulled out all the stops to make sure we could resume our trip safely as quickly as possible. I can’t say enough good things about the care, compassion, grace and determination of the staff here to make sure our issues were resolved. Special shout out to Hailey, our service advisor, and Chris, our mechanic, who supported us through a complicated and high stress situation and went so far above and beyond that I am speechless with gratitude. I would highly recommend this team if you need a new vehicle or service on your existing vehicle.
Staff was very accommodating and very friendly. Made you feel at home and like a close friend. Service was above and beyond what I was expecting! Working with Dimitri was a great time and he made sure we were comfortable and helped at every time. Whether it be a coffee or some water or a question, he made sure it was done. Definitely would consider going back for another purchase in the future. Cheers to the guy and gals working over at Dearborn, absolutely phenomenal crew!
Had the most amazing experience with Sam and Emma! They where the most friendly and catering people ever! We told them how I have bad credit due to covid and wife does not work but they assured me that they would figure out something and sure enough they did and where able to get me and my family into a 2023 explorer! I would recommend anyone to go see Sam and Emma they are amazing!
Great service! From being able to book my appointment online, the follow up call to make sure I was getting the right service, the valet service picking up and dropping off my car at my home, and the great communication all the way through. This dealership’s service department exceeded my expectations.
Our car was scheduled for repair at 9am. We arrived at about 8:45 am and was in the shop at 8:56 am. At 10:04, our car was sitting in the driveway ready to go.
Again, we were so impressed with the staff in all areas of the dealership. They are so cheerful and eager to please!
One thing Norma brought to the attention of Sarah is that there is no support bar in the women's bathroom. Hopefully this will be resolved in the near future as I am sure other women would appreciate having this addition for those who require assistance.
We both believe Dearborn Ford is the best dealership we have dealt with.
Thank you.
Lee Fraser
In all my years of buying and selling vehicles I have never been treated with so much respect and seen such good customer care. Justin and his team were fantastic and even though I'm not necessarily a Ford guy, I would recommend this dealership to anyone.
Thanks again Justin, Ryan, Mike and the rest of the team.
I had an AMAZING experience with my salesman Brian Venier and the staff that helped with buying a new vehicle at Dearborn Ford! Not only was Brian an awesome and funny guy to deal with, but he went waaaaaay above and beyond all my expectations! He is one of the best dudes to deal with in my experience and I wouldn't ever hesitate to go back and see him for future purchases! One million percent recommend dealing with him for anyone looking to purchase something from them.
Dearborn Motors was a pleasant experience for purchasing a new car. The premises is clean and bright although a bit noisy with piped in music. The feeling which we felt almost as soon as we entered the building was one of comfort. All staff appeared to be happy to be there and willing to help us in any way. Our salesman was terrific and extremely helpful as were other sales staff who saw to it that we had refreshments and were not being ignored while waiting for certain elements of the purchase to be completed. We felt the finance person was somewhat too pushy in attempting a number of times for us to purchase an extended warranty package which we repeatedly said no to. Also, the young woman who handled the licensing and insurance was not very inclined to listen to us. Indeed, when we contacted her a few days later to cancel her insurance in favour of our own, she still did not seem to be in a listening frame of mind. I chatted with personnel in both the parts and service departments and found all to be very receptive and pleasant. I have to mention one other outstanding employee we interacted with. Her name is Sarah and she not only paired out cell phones into the new car for us but offered to assist in any way possible. She even followed up with a phone call a few days afterward to ensure we were comfortable with all the new electronics and offered to meet with us away from the dealership if necessary should we have any concerns or questions. Very much appreciated!
I was employed in the automotive industry for over forty five years, much of it in Ford dealerships and Dearborn was one of the best I was ever in and I have absolutely no hesitation in promoting Dearborn Motors as the premier dealership to do business with.
On behalf of my wife and myself, thank you
had what they called VIP appointment booked for today to view a specific vehicle. I did tell them I am extremely interested and ready to buy. even called and emailed this morning if all is still on and vehicle is still available, which they confirmed all is ready for my appointment. When I got there they told me the vehicle sold this morning. I drove out of town and left work for this so I really do not appreciate your sale technique to get me through the door. I will not do any further business with them. I will only give my money to a business that value my time. All they had to do was to call me and let me know so I don't have to drive all the way there. Won't use in a future and wont recommended to anyone.
Great people , great atmosphere , amazing team. We’ve had great customer experiences in the past , but hands down , the guys and gals at Dearborn Ford have provided by far the best service, ever. We were more sold on how nice , kind & helpful everyone was , the vehicle we purchased was just a bonus. Our family cannot thank them enough !
Never again Dearborn Ford in my life. Maintenance takes time so long. They knew what is wrong and had parts. But took 9hours for door handle. I had been there 4 or 5 times, usually took 8 hours for maintenance. And receptionist made many mistakes. I visited for the passenger door handle problem. That did not work sometimes. Receptionist said will order but take 1 month for delivery and prep for installing. She charged that but my truck just 1 year old, should be under warranty. She deleted when I asked but if I did not know that it could over charge. Until 6 week later, no one gave a call, so I called them. They did not order. She said engineer mentioned can not find problem, it is under warranty but can not replace because can't find problem. Did it miss communication???? Next maintenance time I required check handle again, they found something and fixed it, took 9hours. I made an appointment 3weeks later and they have parts. 9 HOURS.
From beginning and until now, very disappointed.
Let me say I hate the car-buying process! Brent made the whole experience easy and quite enjoyable. Everyone at Dearborn was great to deal with, and I am thrilled with my new Escape!
Excellent customer service. Highly recommend Cora for Sales. If you need parts, Jay is your guy!!
Great experience over all.
Very professional service from the Dearborn ford team. I had my heart set on a dodge which was what I was driving, I went to see what they had and feel in love with a 2021 F150 that was already "sold" . Dave, Clint and Sam went out of there way to make everything go so smooth. From the truck that already had a "sold" sticker in the window which is the one I ended up buying, to letting me take the truck home over night to to make sure I loved it especially with going from a dodge to a ford and all the fine details that go along with buying a new vehicle. Definitely felt as family and not just a customer. Nothing was ever pushed and just made the whole buying process so much better and I definitely liked how no one followed me around when I was looking in the lot trying to push a sale.
Definitely won't be the last vehicle I buy from them. Outstanding service all around!
Dearborn Ford has a great service department. For the second time in a row we were treated really good. Both Hailey and Miranda went out of there way to help us and we felt they always had out best interest. Louie is one of the specialized mechanics who works on our EV, although we have not yet met, we have been told he is one of the best and shares a passion for Cars like ours giving us more peace of mind when leaving it at the dealership.
Good job Team Ford
Just took delivery of a New Super Duty dually from Jody. The experience was everything I could have hoped for. Not only did the truck exceed expectations the entire buying experience was awesome. They kept me informed of the order status throughout the wait and it arrived several months earlier than expected. When Jody was on a day off her partner Danielle helped me out if I had questions. Thanks again. I love me new Super Duty Dually.
Do not expect any after sale service. Dealing with this service department is an absolute nightmare. Employees not trained. Parts always forgotten to be ordered. Be sure to record conversations with staff & Service manager regarding repairs and services as you will be accused of lying and making up conversations when you get bill shocked. Buyer beware. Make sure you cover your basis. Ford Canada seems to have pull here. I encourage everybody who has had issues and reads this, it is well worth involving Ford Canada directly as they seem to be the only ones with a brain in their heads and will solve your issues and follow up with your repairs, scheduling, ordered parts and even attempt to make goodwill offers to take care of you and your vehicle.
This experience was requested to be posted by Ford Canada & surveys sent in.
This is not the first issue, This has been 5 years of nightmares here.
Feel free to sort reviews by lowest. I am one of many. The difference is, I refuse to donate my money to strangers. As a result my nightmare of costs and repairs were covered after the service manager apologized to me in private after realized he made a MAJOR error after a massive public charade that took place in the department. It is doubtful any of the staff were informed of this.
A wonderful experience! The Dearborn Ford team was truly passionate about customer service and they are SO great at what they do. Daniel and Cora are very genuine, caring and friendly. Daniel is very honest and customer focused, and it was quickly evident how much Daniel and Cora love to work with people. Cora ensured we were comfortable and stress free the entire time. I was blown away at the support and help given by Cora to help keep my 3 small kiddos busy. She even colored with them so I could go over paperwork without them going crazy haha. Darcy in finance was top notch. Extremely good at what he does, and fast! Miranda and Hailey were also a huge asset to the team. They both were very easy going and fun. Everyone there treated us like family, and the whole process from start to finish was really quite enjoyable. 10/10, highly recommend! Thanks guys!!!
-Hudson family
Reception was good. Courtesy Shuttle was very good.. Maintenance was good. Vehicle Detailing Package was very badly executed. For $69.95 the outside was poorly washed. There were still bugs on the wind shield, the inside was not vacuumed or wiped down and the windows were not cleaned. I will never try the detailing again.
Wow what a great experience it was servicing my truck here. Friendly guys working here and no trouble dropping and picking my family in town while the work was done. Everything was done professionally. We'll be definitely be back for next service.
What started out as a frustrating situation, Justin Grover ensured me and acted quick to resolve my concerns. Miranda in service was nothing short of amazing, she made everything easy and pain free. Major asset to the service department, highly recommend her anytime.
The BEST dealership with the BEST crew!
Each one of the people I encountered at the dealership was so kind and professional. Brent was our salesperson and he was very knowledgeable and caring. It was my first experience purchasing a vehicle and Brent made it easy and smooth. I'll definitely come back for my next Ford. Thank you and God bless you all!
Recently purchased a truck from Brent.
Great communication and easy going sales person. They honored the price I saw and delivered the vehicle to me 2 hours away. Even mailed back the garage opener I left in my trade-in!
I lucked out an got a 2010/ f150 4x4, ( for cheap) I've taken it to these folks 4 times now to get different things fixed. I trust their judgement, and the service has been exceptional. I had them replace the plugs in March, didn't drive much since then, took it in in june, they said it was faulty plug and replaced it without cost. I am very happy with the service.
As an update, now been dealing with them for years. I just took the beast in and as usual, they came back way under what I expected. And with exceptional service, honesty.
10/10 recommend going to Dearborn and asking for Sam, his customer service is always on point and he’s always willing to make sure all your needs are taken care of! His dedication to his job and helping people out is outstanding and makes you look forward to your next visit. Keep on killing it Sam!
I would like to thank all the Dearborn staff and sales personnel, for all the help. Including the time and the efforts finding me the perfect vehicle in such hard times for my family! I can't thank everyone enough for the way they went above and beyond, and getting my family back into a safe and reliable vehicle! Thank you so much.
I would like to thank all the Dearborn staff and sales personnel, for all the help. Including the time and the efforts finding me the perfect vehicle in such hard times for my family! I can't thank everyone enough for the way they went above and beyond, and getting my family back into a safe and reliable vehicle! Thank you so much.
Rick from Sales and Clint from Finance are exceptional. They know how to make sure that the right thing is done for the customer. I appreciate you and the entire dealer making things right and taking such good care of me each and every time I come in!
My soon is 19 and this is his first big finance, the boys took care of my son, got him his dream car, saved him tons & overall took my son in like family.
Thank you. He’s a happy camper!
Justin and his team at Dearborn are incredible... if your in the market for a vehicle and need financing options THIS is where you need to go. Courteous and fast with fair pricing and options. Will be going back here for all my vehicle needs. Great job guys.
I purchased a vehicle from Dearborn Dec 2019. It was by far the best car buying experience I have ever had! Jody was amazing and did her best to find me the exact vehicle I was looking for, and Rob made the whole financing aspect so easy. They were both compassionate to my unique situation and treated me with respect and kindness. They will be my go to for my future vehicle purchases for sure:)
This is the ONLY dealership that I will ever deal with!!!!. I have been buying vehicles from Dearborn since the '80's. Best place hands down for a great deal and phenomenal customer service.
I would like to take this time to thank the Service Dept at Dearborn Ford for the awesome service they provided me and my family when my F-150 broke down. Once my truck was towed in, they diagnosed it quickly and got us back on the road as quickly as possible. They also allowed us to set up our travel trailer on their lot giving us a place to stay while we waited for the repair to be completed. Bob, the tech who worked on the truck was very friendly and had no problem with showing me the issue with the truck and providing me his plan for the repair. Krista, our service writer was friendly and was happy to answer any questions I had. The Service Manager, (Sorry, I don't know his name...) provided me with information that caused me to do further research that has led to the whole repair being covered under warranty!!
Dearborn ford has amazing, fast service, and great employees. Dearborn ford is a very helpful service. Thankyou Dearborn Ford
Great people, great trucks and always helpful.
Nice bunch of people did good by me