I decided to switch to Ford from Dodge, and was welcomed with open arms. I given fair value for my trade in, which I have never received in all my years of owning vehicles, especially from a Dealership.
Not only was the finance team and Sales team helpful during the purchasing stage of my new Ford, they were just as helpful after they had my money, which is new to me.
I was with Dodge for over 9 years, and had nothing but terrible service at multiple different dealerships.
Because of this Dealership, Ford has gained my Loyalty as a Customer.
Highly Recommended.
Dealt with David at Fort Motors.
David helped to find a solid F350 which fit the criteria I needed for a good price.
Throughout David was extremely helpful and understanding in his communication and did a great job following up regarding my questions about possible options available.
Him and the finance manager Brittany went above and beyond to accommodate some extenuating circumstances on my end.
Truck works well and David was a pleasure to deal with.
Would recommend Fort Motors and David to anyone looking for a Ford.
I just purchased my 3rd vehicle in 3 years from Fort Motors. A great staff from the owner down and they will work with you to get what you need. It has been a pleasure and i highly recommend this dealership!!
My experience was really great with this dealership. Great service provided in purchasing new vehicle , My sells representative make process transparent and easy to understand. Very happy
Kyle from sales was helpful and professional. I purchased a used Mustang with minor hood damage which was poorly repaired at a body shop in town, but with no questions asked it was agreed that the job would be done again. It's been a long time since I purchased locally but the experience was great so I am sure the next one will be local too.
Recent service at Fort Motors was excellent. Into the lube bay, friendly and professional. Service tech came and got me when my truck was done, went over the report, and I was done. Great experience!
I recently bought a car from this dealership. They are really great in their service. Specially Kyle Thompson and jessie helped me a lot through out the purchase. They set up very low installment, so because of them i was able to afford my car. Still its been few months i bought it, whenever i call them for any reason they respond to it really quick. So this dealership is highly recommendable, just visit and give them a chance to find a right vehicle for you😀.
Had a good experience communicating with salesman David Scott at Fort Motors. I did not purchase a vehicle in the end, but found David to put the client first. He kept in touch without being overly pressuring. If they have a vehicle that interests me in the future, I will not hesitate returning.
Awesome customer service in the service department! The advisor contacted me a few times throughout the day letting me know what was going on and asking if they should go ahead with repairs. And it was via text message. Love the system. Well done
Call to book an appointment making it clear I need it early morning just to be done before noon. No real concern on what day. Ford had a bulletin up for the fix so it was a known issue and shouldnt have been a big deal. They slot me in 11 days later (which was fine) first thing in the morning. After I arrive and give them my keys, only then am I told that that it is $160 for JUST a diagnostic and the appointment is really "a day thing. we will get around to it when we feel like it". Nice they offered to drive me home though.
Ill tell you I wont be back, if i buy a ford it will not be from this dealership and it is incredibly odd that in the year 2020 I can only be given a 10 hour window for my car to be fixed.
Top notch service from the time you walk in the door, whether it is for an oil change or you are looking to buy. Their professional staff do not pressure you in any way and are there to answer questions and help direct you to the right vehicle or service. I have bought two vehicles there now and do the service exclusively at Ford. I would recommend this place to everyone.
I was in need of a truck. Went in and saw Brittney and she was got me what I needed. Upon buying it hubby found some problems with the truck and they got everything fixed up no problem. Awesome customer service. Would recommend any day of the week.
I would not recommend fort motors fort St. John. Very terrible customer service. The sheeple that give them 4-5 stars have never really received good service in the first place which clouds their judgment of this dealership. Then again the majority of the 5 stars and 4 stars are probably family, friends, and fake google accounts example is Haley’s review (she works at the service front counter) see attached photo. The majority of the reviewers have only ever made one review hmmm.... Why would anyone want to buy a vehicle or get service from Bud when he lies and increases his own ratings by making his employees write reviews for him? Pretty sure that’s fraud but don’t ask me I don’t know what it’s like to be unethical. You guys are failing the ford name.
I’ll save my breath for a different fight. Can’t and will not recommend this dealership. Not even to an enemy. Absolutely no clue what customer service means. Boycotted. All I can say is Hayley in service and that nice older gentleman in parts are saving your face from complete ignorance. Fort motors should be ashamed.
Staff was very friendly and professional, a million times better than my experiences with Murray GM
ALL staff, Friendly, accommodating and very easy to deal with
Very clean and tidy with curteous, knowledgeable and helpful staff
It was amazing experience at Fort Motors.
Mr. David Scott and Brittany were amazing at their work, they explained everything in detail. I'm really satisfied with my purchase! Thank you once again, all of the staffs were friendly!
Excellent service!.. the staff is very friendly. I would recommend this dealership to anyone looking to buy a new vehicle.
The staff at Fort Motors always Make sure that I am satisfied with the work done. I find them to be pleasant to deal with and reliable.
Just recently purchased a F-150 from Fort Motors. My salesman David and the entire team made this a very enjoyable experience. They were attentive to all my questions and concerns . They got me into what I was looking for a price that fit my budget . Thanks Fort Motors for the amazing service and new ride!
The crew in the quick change bay was very professional and took clearly explained measures to try to control exposure to the Covid-19 virus. Very friendly and informative.
I was very pleased with the helpful hardworking service from our sales person Mark and the others involved in helping us to locate and attain the vehicle we hoped for.
The crew were cheerful and helpful and seamed to know what they were doing, but it did seam to take way too long for a oil change in the fast lane bay.
Very knowledgeable, very helpful, very accommodating. Looking forward to continued good service. Thank you
I like dealing with Fort Motors, I have a 2016 f-350 diesel,.I've had a few warranty issues that were taken care of quickly and efficiently. I purchased the service package when I bought it, I've had some issues with the oil change dept. but any issues I've had have been taken care of immediately by the service manager.Unfortunately the sales dept. dropped the ball on a used vehicle for my wife and I ended up purchasing at a different Ford dealership. With that being said I still think overall Fort Motors is a great place to deal with and will go back when I'm ready to purchase another vehicle.
Add,02/17/20, Had my truck in for a couple of warranty issues which were taken care of.The booking was within a week and repairs done the day of the appointment I was quite happy with that.One thing I will say is look very carefully at the service package and what you will put on for KM a year before you opt for it.In some cases its not worth the 1200$ a year for a 6.7 diesel.Plus Im sick of having def all over the side of my truck whenever I get a service,they need to get that figured out.
Great staff and very helpful . have no.complaints
There were some things that were not explained to me, example the 5 year extended warranty.
I was not told that it was optional. I asked if summer tires came with the car and
The salesman said he would check. He hadn't club out by the
Time I left. I was there when you opened on Monday morning Dec 30
I asked again about the summer tires and up to now Jan2, no response
While there I asked him if I could get some kind of deal on a remote start
Or a second key. He said he would check with the manager and again up to
Now no response. So to say the least I am disappointed with the service I got
However he did explain the warranty when I went back
Beverley
This is the best dealership I have ever done business with. Bought two trucks there brand new and the service is awesome. Friendly staff is a plus.
Couldn't be happier with team at Fort Motors. From our first visit browsing the lot to driving away in my new F150 I had nothing but fantastic service! Big shout out to Karl for finding me the truck I really wanted. He knew what I wanted and got me the perfect truck!
Awesome team to work with! after months of searching around finally found the perfect truck for me! Thank you Kyle and your team for making my truck dreams come true. Couldn't be happier!
Overall experience was not bad .But I have never bought a vehicle where it was delivered with a half of tank of fuel.
That being said Martha in the finance department was amazing !!!
The young men who changed the oil in our Explorer were super courteous and thorough in their explanation of what they were going to do and later going over the report of what had been done.
They were also conscious of the amount of time it took to do the job and apologized for the wait, although I felt like they had done the job quite quickly.
It was a great experience buying my new Ford f-150. The salesman was great Kyle Thompson!! He went above and beyond for me. He made sure I was a very happy customer!!
Thank you Dorran Smith
d
My salesman Mark was awesome.
Got us out in the 2019 King Ranch of our choice in minutes. [ without the rid-a-long, bonus marks! ] Mark made every effort to present our offer & start the purchase process. Mark also arranged for an accessory to be installed on short notice. Then came in on his day off to facilitate final purchase process.
The actual deal decider Chad the Sale Manager was respectful and worked hard to complete the deal.
We opted for Ford Credit to finance part of the new King Ranch that was done with Greg's help in finance dept. His attitude rubbed me the wrong way, but he was very knowledgeable and efficient with all aspects.
Overall a very pleasant truck purchase. I would not hesitate to recommend Fort Motors to anyone who asked.
It was really a nice experience both the car and the purchase assistance/services from Fort Motors. Staffs are dedicated and passionate，gave me their voice of experience which was much valuable to me as a new comer to FSJ. Payment method could have been a bit complicate for both the car and the insurance charges and it took me a bit long time and a drive to bank, but I can understand that the online payment here was not as popular as that in my original country. BTW, the insurance girl is also amazing, gave me a lot of explanation to the rules and regulations. I hope the parts and services in the future could be the same good.
Always a great experience to get the oil changed in my truck. Morgan is always thorough explaining what has been done, right down to the tread on my tires! GREAT JOB in the quick lube bay Fort Morts. Than you
We can’t say enough about the service we received from Kyle at Ford Motors from beginning to when we drove off the lot.
He spent so much time ensuring we were informed about the whole process.
First time owning a Ford which I think after the treatment we received from Kyle and the rest of the staff this won’t be the first.
Thank You so much, we are thrilled with our purchase!
Mark is person to see. Even though I didn't buy my vehicle from him, he worked hard to see if he could find what I wanted. Him and Al were patient, understanding.
The only drawback I had is that I had asked to see a few used trucks and there was a reluctance to show me them. There was one that fit the bill of what I was looking for, but I ended up with no response.
Other than that, they were great!
Attention to detail and customer satisfaction is at the top of their list. Never pressured, overall an excellent experience. :) Thank You, highly recommended.
Chris at the front service counter is making life so much easier these days! He’s very quick to help out and makes sure that everything is done right!
You should have more service people like Chris on your frontline!
Recently traded in my Ram 1500 on a new F-350 Dually. It was an awesome experience working with everyone at Fort Ford. They really took the time to hear what I had to say and alleviate any concerns I had immediately. Plus it felt like dealing with a family owned business rather than being just another nameless customer that once they had your money you no longer matter anymore... I'd rate them a 5 out of 5. Great business to deal with.
When I purchased my new F150 the dealership treated me like gold. My truck was ready to drive away, everything that I had asked for was installed and ready to use. Literally the owner, GM, finance manager and the sales person came out to greet me. The sales person delivered a great orientation for me. When I was in the dealership I observed how they treat the other customers and every one is treated with great respect and are all considered to be number one. Will I recommend the dealership to others...absolutely! Thank you Fort Motors.
Thoroughly enjoyed the experience.
The best part is that I knew exactly what I wanted,and they found it in a short period of time.
Very happy I was able to get a limited version without the sunroof.
You guys are the best.
Thank You
A combination of efficiency and friendliness gave us an excellent experience at the Fort Motors dealership. Kyle thoroughly explained and compared the various options to help us reach an informed decision, and then took the opportunity of the test drive to demonstrate many features of the Ford Escape we chose. He kindly reiterated his willingness to help us with any inquiry also in the future. Greg had his accounts promptly ready, and there was no lack of 'words of wisdom' in the friendly chat we had together. Finally, our gratitude goes also to David, the first of the kind people we met at the dealership, who took us for a tour of the place.
In fact, the manager and the staff we met were all kind and helpful.
Excellent service! Jim was my salesman and he did a great job on getting me what I need and fast. Martha was fantastic as well. Good team, great service!
I have purchased 2 vehicles through Fort Motors over last four years as well as having all of my service work done there. I have found them to be friendly,efficient and very fair. Well done.
While there were not many used vehicles to choose from, Jim Lavigne of Fort Motors still found the perfect car for me. My Ford Escape is loaded with features that spoil me and I am so happy. Thanks, Jim! Thanks, Fort Motors!
Always have great experiences working with Fort Motors! We love our Fords and are always well looked after from all the staff here. Highly recommend working with them when considering your next vehicle purchase. The owners are great too and are very involved in making sure their customers are completely satisfied!
What a great experience. Ford here in Fort St John genuinely cares about you and offers a lot of help and support. I took part in the woman's night and learnt a lot about how to care for my vehicle. Changing tires and hooking up a trailer to a hitch. The employees here like their job and you can tell by the way they treat their customers and eachother !! Thanks again to all the Ford staff who made learning about my vehicle so interesting and so much fun! I would recommend all of my friends, family and Coworkers to go to Ford here in Fort st John! Thanks guys!!
My husband Tom and I wanted to say "Thank you sooo much for your incredible service." My husband noticed our truck leaking oil from the rear end, while I was getting groceries. We were on our way home to Victoria and he said that we would have to stay the night (in the Walmart parking lot) and head to the Ford dealership in the morning. We had been away for 5 weeks camping and we had our two dogs (Jack and Ozzy) with us. Needless to say, it wasn't going to be easy waiting around and we didn't even know if you would be able to get us in that day. The entire staff from "Ritchie" who took our info, to everyone that came into the waiting area and Evan the mechanic (not sure if I have his name correct), we want to thank you for your incredible service and kindness.