Most amazing service I've ever had at a dealership. I emailed to inquire about a car and Brandon responded so quick with info and a video walkthrough. He and Gary were amazing to work with through the trade-in process as I live way up in Smithers BC. Absolutely worth the drive down for a trade in, they made the process so easy and got me a great deal. I know if I ever look for a new vehicle or trade in again It would be worth it to make the 18 hour drive down again. Thanks again guys!
The mechanic was knowledgeable and quick to diagnose the issue and was an easy fix, thankfully. But the dealership didn’t hesitate to charge me $425 for an hours worth of work, which should have been $135. Most of which was reconnecting the driveshaft the towing company disconnected (never heard of that before).
The sales person justified the exorbitant amount because the mechanic was extremely knowledgeable and was able to sort the issue out quickly, and you have to pay extra for his experience. Um, what?? Isn’t that what the hourly labour charge is? When I refused to pay, he took $100 off but it was still way to expensive for such a quick fix.
Robbery. I hope I never have to go there for repairs ever again. I highly recommend you choose a local independent mechanic.
So happy with our new vehicles! Was great working with Nick and Shane! Made it effortless and super easy. Thanks again!
Two months after I bought the 2019 F-150 a ticking noise started whenever I accelerate, I took it in twice with a answer of...”it a acceptable noise”, which by the way is now louder then ever!!! Now the pre-collision warning system is going of when ever it feels like it.
So now I have to take it in AGAIN!!!! If Ford can’t fix their own product, I will take to someone who can... I’m beyond dissatisfied & disappointed with Ford!!!
Not only that , but I emailed Martin over a month ago asking him to explain a question I had...he NEVER REPLIED!!! So not only is the Ford product a disappointment, so is their staff...
I recently moved to the island and for some time was looking for a used F150 but during covet they seem to be few and far between. We saw one on market place and drove from Nanoose to Campbell River. I met a young fellow, Brandon, just new to the sales department. He was and is still so helpful and I must say was a contributing factor in my selection and ultimate sale.
I would recommend him and this dealer to anyone
Recently purchased a 2017 f350 from this dealership. upon buying the truck i kept receving oh it will be ready tomorrow oh it will be ready tomorrow for 5 days straight. After that i demanded i was picking up my truck. that was all good since all that was left to be done was replacing the front window and an exterrior detail so i could Reschedule it for another time, so after having the truck for the weekend i figured i should get this stuff done sooner then later so i had an appointment made on a thursday to drop the truck off the following week on wednesday and be ready for the next day... wrong... my truck was held onto for 3 days not receving it untill the next monday to be covered with dirt streaks from not Rinsing properly, wax particles all over the truck and shoe prints at the base of my windsheild on my dash, and to top it off my truck had 45kms put on it from when i dropped it off. i will NOTeven be going back for my free oil changes SO disapointed
Recently purchased a 2017 f350 from this dealership. upon buying the truck i kept receving oh it will be ready tomorrow oh it will be ready tomorrow for 5 days straight. After that i demanded i was picking up my truck. that was all good since all that was left to be done was replacing the front window and an exterrior detail so i could Reschedule it for another time, so after having the truck for the weekend i figured i should get this stuff done sooner then later so i had an appointment made on a thursday to drop the truck off the following week on wednesday and be ready for the next day... wrong... my truck was held onto for 3 days not receving it untill the next monday to be covered with dirt streaks from not Rinsing properly, wax particles all over the truck and shoe prints at the base of my windsheild on my dash, and to top it off my truck had 45kms put on it from when i dropped it off. i will NOTeven be going back for my free oil changes SO disapointed
Took my 17 Tacoma in for an oil change (as I bought the truck from a ford dealer and carry my maintenance package through ford) Service was quick ! brought the truck home that night. In the morning found fresh oil on the ground investigated further found the filter was leaking. Steve Marshall team handled it with amazing customer service! Had the truck towed into the shop , given a courtesy vehicle for the day. When I picked up the truck it was all fixed , vehicle was washed top to bottom not a trace of oil ever leaked. The service manager even showed me pictures of the busted O-ring on the filter that caused the leak . 10/10 would recommend this dealer to a friend . Looking forward to my next service, I know that my family will be taken care by them.
These guys will lie to you. From personal experience, do not bring them your business. Sales will make a deal with you and find ways to either increase the price or make the vehicle unavailable...all the while continuing to advertise the vehicle for sale and having the nerve to increase the asking price.
We talked to a salesman for 3 days looking to purchase a used truck. We went over the inventory according to what we wanted to buy. We made an appointment to come and see the 5 or 6 trucks that we talked about...drove from Victoria to Campbell River so excited to see the trucks as we figured one of them would fit our needs. Arrived only to find they NOTHING..NOT ONE USED TRUCK ON THE LOT. They offered a new truck which did not have the engine we wanted. We got nothing...oh yes we got a truck that day but not from Steve Marshall...at better than employee pricing. Never will I ever use this dealership....customer service is a minus 10 as far as we are concerned.
Charnell Le Blanc
Cause I want everyone to know how we were treated...
Great service and sales
Highly recommend this dealership. We traded our van in for a new truck, and our experience was excellent from start to finish. Jermaine was our sales associate and was not pushy, very helpful, and just good to deal with. Shane, the sales manager went above and beyond to ensure our comfort and satisfaction after our purchase. And Robyn in the service department was knowledgeable, accommodating and very pleasant. We are first time truck owners and will definitely shop here again in the future. Very impressed overall.
We are new forever customers of this dealership. Honestly best purchasing experience i have had, From beginning to end. our sales rep was Jerry Johnson. He is very pleasant, honest and all around awesome. We spent 3 days in this dealer ( mostly because were were a bit of a nightmare for customer.)
And we had our 2 young children with us, Jerry is 1000% patient and even bonded with our kids. I have never seen anyone work so hard, i personally would have lost my patient with a customer such as myself. I recommend Jerry and this dealer to everyone. Everyone had a genuine smile on them, from receptionist to service desk. Shane one of the managers and bill from finance were awesome, courteous and efficient. We shopped around 4 dealers before ending up at steve marshall motors in campbell river and even though we paid a bit more for our special edition truck but im very glad we didnt settle for less, i will be making the 2 hour round trip to CR to get my car washes and maintenance just to keep in touch.
Thank you all for a great experience.
From initial internet inquiry to eventual purchase, it was the best vehicle purchasing experience I've ever had! Prompt, professional and courteous service from floor sales, thru management and finance office! Highly recommend you give this dealership an opportunity to truly wow you!
Thank you Stephen, Scott and Gary!
Martin was a absolute pleasure to deal with ! I came away from the dealership very happy with the whole process . From the purchase of the truck to the trade in of my older vehicle. Thanks again to Martin and his team at Steve Marshall !
I had a Ford Escape that was having problems and got a phone call stating it was the flex plate that needed replacing. Turned out I had that part under warranty and presented them with the information. They turned around and said it wasn't that item, so I got a second opinion. My second opinion said they could visibly see a problem with the flex plate. I presented this information to Ford and told them I would like it repaired since it was under warranty. Their services team kept saying it wasn't the flex plate but finally I got them to pull apart the engine. Turns out there was warping and some cracks in the flex plate. I would never recommend sending your vehicle to the service team. They also put my vehicle through the automatic car wash and it caused a problem with the sunroof in the vehicle.
I was so upset with the Ford dealership here, that I actually traded in my Ford for a different brand of car. I never want a Ford again.
I had a Ford Escape that was having problems and got a phone call stating it was the flex plate that needed replacing. Turned out I had that part under warranty and presented them with the information. They turned around and said it wasn't that item, so I got a second opinion. My second opinion said they could visibly see a problem with the flex plate. I presented this information to Ford and told them I would like it repaired since it was under warranty. Their services team kept saying it wasn't the flex plate but finally I got them to pull apart the engine. Turns out there was warping and some cracks in the flex plate. I would never recommend sending your vehicle to the service team. They also put my vehicle through the automatic car wash and it caused a problem with the sunroof in the vehicle.
I was so upset with the Ford dealership here, that I actually traded in my Ford for a different brand of car. I never want a Ford again.
6 months ago we took our truck into the service department for warranty work. On arrival our windshield was in excellent shape. When we picked it up our windshield had a large crack. They stated it was from a rock chip, but after further investigation we found a v shaped chip at the top of the windshield as if an object had been dropped on same. The service dept. denied any wrongdoing. 2 days ago we took our vehicle in for factory recalls. It was to be done by the end of the day. We found out at 4:30 when we called, to find out they hadn’t touched our truck but instead mistakenly did the work on another vehicle that they thought was ours.
Big thanks to Steve Marshall in cr, specifically Jerry from sales and Tom from service. Great service after the purchase was made, thats a big deal. Great service goes a long way, these guys are pros!
Nelson and staff were great Worked well with us to get us into a new f-350. Gave us a fair trade in on our old truck. Even though there was a few glitches along the way, they still found a way to smooth out the bumps
Great purchase experience. Rite price with the correct accessories included.
Vehicle ready for pick up on time. Pleasant knowledgeable finance team.
The staff is ALWAYS so amazing at Steve Marshall Ford. They are thorough with my car's "check-ups" and always explain the details.
My new truck
GREAT salesperson..informative ..smart..not pushy..'actually smart enough to read me well'...most ..'don't''.).........the ..'PRODUCT..Ford Ranger XLT crew cab'..is superb...)all of the ...service...finance...insurance people were .also very professional..I couldn't have been MORE impressed...or .'to be honest'....MORE'....'surprised'...so ..'thank you..'Steve Marshall...'FORD GANG
I am very pleased with the service I received from Jerry Johnson. Once I made a decision on the type of vehicle I wanted, Jerry immediately went to work. The end result is a vehicle both my wife and I are very pleased with and at a very good price.
There was a hiccup at the beginning I felt was created by sales management. I discussed how I felt with Jerry and it was very obvious that he took my concerns seriously. All the bumps were smoothed out because of his positive attitude and willingness to help. I would recommend Steve Marshall Ford and especially Jerry to others.
Stephen and the team worked with us to provide accommodating and personalized service for our unique situation. Follow-up and follow through were timely and we were made to feel like valued customers. Thank you Stephen for going above and beyond!
Dropped truck off for reg service, fuel filters, tire rotation. Shuttle driver immediately offered ride where ever I wanted to go, Truck was done on time and washed, windows cleaned and vacuumed. Nice job. Great service and reasonably priced
Jerry Johnson is awesome at his job. He used all of the tools he had to make a deal, including responding very rapidly the link I had used on the Steve Marshall website, even on a weekend. Jerry read me perfectly, and knew I was a serious buyer. I could not be happier with the service.
Dustin.T was fantastic. thank you for the great work, Kyle was great with communication. Thank you ford :-) But I must say I miss Aaron.C being there for our chats while I wait for my truck to be done.
I purchased a 2019 F350 KR dually from a dealer in Alberta when we lived there. We recently moved to Campbell River and I had a small warranty issue with leaking seals on TPMS sensors. I wanted all the seals changed on all 6 tires even if they were not leaking at the time. I also wanted all the wheel weights removed so my wheels would not corrode over time, and install balancing beads. Tom in service understood everything, and got it all right the first time. Tire pressures were set properly, truck was clean, and I didn't have to go back a second time. I figured it would be a couple hundred bucks to do it all so when I tried to pay it was all no charge. A great experience for my first time to their dealership. They will definitely be getting all my service in the future. Thanks guys!
We love the fact that we can bring in our new Ford Edge and get it washed as often as we want. We live remotely on a gravel road, so the dust is a major problem. Each time they seem glad to see us again. The service center has been proactive about checking on any of our concerns: such as the salt that gets put on our road to keep the dust down hadn't corroded our gas tank (as in earlier Edge models). The reminders for servicing are very helpful, and all of the employees are good at stepping in if a particular individual is occupied with another customer. We do not think of visits to the dealership as an ordeal!
I recently purchased a 2019 F-150. Absolutley love it! I can't say enough about the service I received from Jerry the sales rep. I would highly recommend this dealership for any vehicle you are thinking of purchasing. Truly a professional salesman and team! I will be definitley returning.
Had our 2018 Ford F150 Eco Boost truck serviced recently. We were able to get an appointment quickly. After the first appointment when they couldn't determine the problem, another appointment was made and we were provided a courtesy car for the time it took to fix our truck. Everyone was pleasant and helpful
Steve Marshall Ford in Campbell River is just the best. They have been taking care of me since 2001. The treatment is always awesome. They go above and beyond. From Karl Ebdrup to the Lube Tech, the staff are second to none. Take my word for it, this is a good and fun place to do business!
I was really impressed with this dealership. Aaron and Gary made the process of getting my new truck smooth and quick, no BS. They did exactly what they said they would. Thanks guys!
Wanted to give a big thanks and much appreciation to Tom and the whole crew over at Steve Marshall. the customer service was fantastic! Tom managed to fit my F350 in with short notice, then even squeezed it in the next day to confirm all was good because i was going to a remote part of the island. so a great big thanks to all, way above and beyond! i will be passing the Steve Marshall name to all my fellow Ford brothers! thanks Tom, fantastic service!
Friendly and professional service staff. Two and a half years getting my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Was so pleased with the level of service, I recently traded in my 2016 F-150 for a new 2018 F-150. The salesman Chris was very easy to work with and even took the time to personally deliver the new truck once it had arrived at the dealership. Looking forward to continuing my business relationship with this dealership for many years to come.
I got a great deal on a great truck that met my requirements.
Another free wash . Thanks for the quick service. Nick Silva
I have enjoyed excellent service from Steve Marshall Ford's service department for 3.5 years. They are knowledgeable, efficient, and able to help out even in emergencies to get my vehicle running excellent. Thanks.
We purchased 2017 Ford Escape. The experience was very positive starting with our salesperson Nick. Some salespeople can come across as very pushy, but that was not the case here. Nick listened to what we wanted in a new vehicle and showed us exactly what we asked for the first time. We really enjoyed working with Nick. We especially liked the 2 shopping bags.
We had an equally positive experience with the finance manager, parts and service staff.
If we had one negative comment it would be that we found the insurance agent to be a bit pushy and did not fully answer our questions. In the end we ended up with more insurance than we would normally have purchased. That said we did not view her as part of the sales team.
This was my first time purchasing form Steve Marshall Ford and it was a great experience. I drove up from Duncan and it was well worth it.
Every single person a dealt with was professional, polite and positive. From the salesman right up through management. They had an awesome used truck that needed some repairs. They fully inspected and repaired it. Now it's like new! They where open and honest the whole way through. I looked around for months and finally got exactly what I wanted.The price I paid was totally fair. It took me years to figure out that a fairly priced vehicle backed by a reputable company, is way better than a super cheap vehicle backed by a nobody.
Thanks to Martin, Shane and Karl !
Not too pleased at all. My car has been in the auto body collision for a week and a half now and was told it was going to be in for 12 more days at least. I have phoned several times to get a loaner vehicle and now have been told that i will not be getting one at all. Really?? I know of someone who just brought their vehicle there and got a loaner vehicle that instant. I have not been treated very well from Steve Marshall at all. I am so pissed of with them. Don't go there!!!
I setup an appointment to road test the new mustang GT a few weeks back. When I arrived the car was washed and parked out front ready to go.. Always a good start. The sales guy (Martin) allowed me to drive the car freely which is important to me when spending that kind of money. All the staff was friendly and very helpful. I enjoyed my experience at Steve Marshall and I recommend anyone to purchase a new vehicle there.