Service department is good. They sometimes need a little pushing to dig in to complaints, but will if you push enough.
Sales department, I don't know what to say, I guess they are low pressure sales here, as I was in the showroom for a good 30 minutes looking at the Mustang Mach E they have. I had at least 8 employees walk by me, and didn't even get approached, no-one even said hi....
Probably for the best though as I may have left with the Mach E if someone had of talked to me.
Big thanks to MSA and especially Loraine for the service I got with my f150, what I thought was a minor issue turned out to being a faulty motor, Loraine went above and beyond to get my truck sorted out for me and thanks to Devon for doing the work. Hands down the best service I've ever received at any dealership I've been too and the only dealership I will continue to deal with. Thanks again
Excellent client service from George in sales and Michelle in finance. George is very personable and knowledgeable about the truck and some aftermarket add ons we wanted. Very happy with our purchase.
Trina was great to deal with. Full of energy and she really new everything about the truck. I highly recommend Trina at MSA Ford
I take the company truck here for service and I’m very impressed with the level of service they provide.
Today I stopped in for warranty work and took a test drive of the new 2021 F-150
I observed a salesman speaking with potential buyers in the showroom and was very impressed with the knowledge he had about the product. I rarely see that in any dealership.
So far so good here
MSA helped our dealership a while back and I replaced materials/product borrowed then. Seevice department is fast, efficient & pleasant to deal with.
Buying from MSA was a good experience. I knew what I wanted and wasn't interested in wasting time. Dustin V was helpful and knew what he was talking about, which doesn't always seem to be the case as I found out at other dealerships lately. I recommend buying from MSA.
Dustin was very detailed in the explanation of how our new Ford Expedition works. Has excellent working knowledge. He put in the extra effort for us it seemed. Thank you.
I am fully satisfied with my Ford Fusion purchase and help I received from Dustin. Dusting is an excellent sales person and very knowledgeable as well.
I had a great experience at this location. The customer service was beyond my expectations and so was the work done on my Ford F-150! Tyler and the entire staff were all very respectful and I really appreciate their kindness. I would recommend everyone to visit this location if they're having any kind of car related issues. For reference my customer number was 249408. Thanks again.
If i could rate them 0 stars i would. I do not recommend this dealership to anyone. MSA FORD fails in customer service skills. It is surprising to see what measures such a customer as the one in the picture has to take to get what he wants. This man has been ripped off in a warranty and insurance scam by MSA FORD. They have tried to block his vehicle to avoid bad publicity. He deserves to be treated fairly just like any other customer. If anyone drives by please have a word with the man and you too will know he is right.
I recently purchased F150 from MSA Ford, and I am so glad I made the right decision to give them my business. This is my first ever Ford vehicle. Million thanks to George McDonald to help me decide which vehicle best fits my needs. He is such a professional and very knowledgeable person. I highly recommend to visit this place for your next vehicle purchase and meet George to reach the right decision. He is very patient and friendly. It was a very family environment in his office when I was there with my family. Thank you George for not only giving a great deal on my vehicle but also for your honest advice in deciding what to buy. You are awesome!
The service at this location did great work. Had a overall great experience. However, when I was greeted by young girl after saying hi and getting my name for my appointment she felt the need to ask my age? I was very confused and pointed to my son d said his age? She said no yours? I hesitated and then told her. She had an overly surprised reaction by my age. She then said "dont take offense but you look like a teen mom" I told her that I do take offense and next time keep that to herself. I was really thrown off by these costumer service. It would be nice if you dont judge someone on how they look after meeting them for 30 seconds and you know nothing about me? It was very rude.
Brought our F150 in for an oil change, very Thorough Service disinfected all the high touch areas in my car and took a video before they took the car to make sure there was no damage. Jasmine, the girl who helped me was very helpful and knowledgable and nice! I just wish that someone would’ve called me when it was done because I had to call myself after waiting two hours for an oil change. Wasn’t able to get the car washed because by the time I picked it up they were on lunch it would’ve been a nice courtesy touch for them to wash it before they went on lunch but oh well overall good service.
We highly recommend going to see George MacDonald! He has been absolutely amazing with us. We have bought 3 vehicles from him and have always had amazing personal service. You don’t feel like a customer with him, you feel like a friend. Every time I have been there to drop a vehicle off for service or something and he sees me he always has his hand out and a big smile. George is the best person to see for either new or used vehicles and he makes you feel right at home
My experience is that the service advisors are very uneducated about how vehicles work, they don't document issues clearly on the paper work even though I've gone over it multiple times. The result is that they end up doing unauthorized work on my vehicle. They get my money and I get shafted.
Bought a new car from here. The staff is super friendly and they really try to make you apart of the ford family.
Had a fantastic experience getting work done on my F150. They worked within my budget and looked for ways to maximize the funds I had. Work done on time and well explained. Thank you!
If there was a lesser rating, both sales managers would receive it. My husband and I have a truck that has been in the repair shop for almost a month and waiting on parts (not the main issue) the issue is Ford Canada is willing to trade our truck for a different truck because of the many issues that we’re having and the Managers at MSA are being difficult and rude. All phone calls/texts are not being returned, when my husband has gone in there to speak to the lady manager, she’s more interested in playing bejeweled on her phone than making a sale. Just down right rude and disrespectful. I would never recommend them to anyone. Their customer service is non existent.
I'm giving a good review because I dealt with Dustin. He is one of the best salesman of any dealership I've ever met in my life. It's because of his knowledge of the product. No salespeople take the time to learn what he has learned. Hes kind of an old skool they dont make em like that any more type of car salesman. You cant ask him a question he cant answer
Purchased new winter tires and had an oil change on my 2012 Ford Fusion. Dropped off the car at 7:55 and everything completed by 8:35. A big shout out to Jacques and his team in the Quick Lane!
Ask for Dustin!
I’ve walked out of dealerships before because of their slimy high pressure tactics, trying to rip you off and sell you something you don’t need. I’ve had a number of bad experiences with sales people that it really turned me off shopping for vehicles. And we know that car salesmen have a reputation for being the worst.
I had done my research and knew exactly what I wanted from the lot. I prepared my wife that we would walk away if we had any interactions with the above mentioned people. It wasn’t so. We were able to walk around the lot undisturbed and then were greeted by Dustin when we went into the showroom. I described the truck that I had seen on the website and we walked out to it together. Dustin knows his vehicles! From the engine details and specs to the major and minor changes between model years dating back at least 10 years. He seemed to know as much about my 2009 f150 as I did. We went for a no pressure, unaccompanied test drive.
So far so good. Let’s talk numbers. He gave us a complete rundown of incentives/financing/cash sale and everything in between, and together we came up with the best option to save us the most money. Dustin also made some calls to get us better deals on some aftermarket stuff we wanted (airbags and seat covers). Finally a sales person that isn’t pushy, doesn’t rush you, and won’t try and sell you something you don’t want or need. I know who I’m calling when it’s time for my next truck.
Ask for Dustin.
Mike McDonald was fabulous to deal with! Really enjoyed is friendly no nonsense approach. Best prices around including warranties!
Great Service. Lorraine, the service adviser, was very helpful and knowledgeable. Thank you.
My first visit th the service center. Friendly and professional an easy time. Thanks
Tyler did a great job of understanding the problem with the F150 and then implementing a solution with the assistance of a technician. Thank you.
Doug
Great service. Good suggestions to save money while still getting the vehicle maintained properly. Also great pricing on tires.
thank you very much for repairing my truck in reguards to fixing the issue with the rear doors not closing properly when the freezing weather occurs , its going to be alot less stressful when transporting the kids to and from school , also for getting the oil change, tire rotation and wheel alignment completed on the promised time along with washing my truck , thanks again and see you next time , cheers mike.
Great service, courtesy vehicle/driver was appreciated, truck done on time and ready to go when I arrived, nicely washed and cleaned after the work was done. No problems at all.
The service was great. Every one was friendly and helpful. It took a bit longer than expected to rectify the alarm system on my car. I have to come back also because my cars horn wasn't reconnected. I like the fact that I didn't have to worry about getting a taxi since M.S.A. Ford has drivers to take you home and pick you up.
I am not at all technical or mechanical but both the the experts at MSA Ford service and sales are second to none. They are always there to help make you feel comfortable and a part of the dealership. several times they have worked on my F150 I know my vehicle is in good hands when servicing it. their care and attention is second to none. I know there're several other mechanical options for me that would be more competitive on price but the all round service and feeling of quality is why I com back to Ford for my needs.
I have driven in from Langley a few times now due to the great service at this location! Greeted with big smiles, positive attitude and efficient work! Thank you!!
I have to say Seth is a good sales from MSA ford. I used to thought MSA cheat me which they didn’t. I apologize to you guys. I will definitely recommend my friends from Vancouver to you guys. 👍
One of the manager also called me and offered me amazing service. 👍
Again sorry for my stupid ideas and thanks for your help guys.
Always great fast service with a smile! Lorraine Fontaine is an amazing automotive juggler and provides great peace of mind. Thanks MSA Ford!
Thanks Kyle Bergsma for great service when buying our new car. You explained everything about hybrid/electric vehicles that no-one else at the other dealerships were able to. We love our car.
Have had my vehicle in for warranty related items a couple of times this year. The communication with my service adviser Lorraine has been outstanding. My vehicle has always been repaired in a timely fashion and the entire department from tech's, advisers to drivers have been friendly and accommodating each and every time.
I recently used Fast Lane for an oil change. Arrived at 7:30am and a bay was free. The work took less than 45 minutes, and I was on my way. The service was fast and efficient, all was excellent!
Trina and Bart are truly focused on ensuring the customer has a good experience and go away happy with their products. I will recommend MSA to my friends and family going forward!
My wife and I were traveling from out of town when our vehicle unexpectedly broke down.
They quickly and professionally fixed our suv.
Great service, friendly staff.
:)
Friendly and knowledgeable staff. Zero attempts to up sale or push items you didn't need. Instead, they gave you insight on different options that you might like, and not know about. Great place to purchase a vehicle. This is the second vehicle I've bought through MSA Ford and wouldn't hesitate going back when buying my next one.
Recently purchased a Ford F-150 from MSA. Dustin was very helpful in locating just the right vehicle for our needs. He and the rest of the MSA staff, from reception through to Finance, were a delight to work with. Thanks everyone at MSA for a great car buying experience !.
Great place to buy a new vehicle! I love my new truck. Staff is very friendly, and the customer service was excellent. They ended up having the truck I wanted on the lot, and it was ready and detailed for me by the next day.
Hands down the best customer service in the entire auto mall.
Additionally I have have dealt with the parts desk multiple times for other vehicles in the family and the prices are always fair. (None of that mark it up by 600% Lordco garbage)
I wish they could sell me something allot more Japanese.
Absolutely amazing. Above and beyond doesn't even describe the service that we received from Dustin. If you're going to buy a vehicle Dustin is your guy. He spent almost 3 hours with me my wife and kids showing us all the ins-and-outs about our new vehicle.
MSA Ford is a great place to do business. The staff are friendly and very knowledgeable. They have an extensive product inventory with the most competitive pricing! They are easy to find, located in the Automall near Highway 1. By far my favourite dealership in the Fraser Valley.
I purchased a great car at a great value through George MacDonald. I dealt with both the salesperson and Bart the sales manager. I had a great experience all around with everyone I met. I received detailed information on my extended warranty from Gordon and exactly what it covered and would cost. I have a pamphlet right here that lists each and every part that is covered. My vehicle has been in 2 times for maintenance and it's been easy to get it in to the Quicklane and both times my high expectations have been exceeded (I'm an Engineer). Mike James orchestrated getting my vehicle in and out and he is the most professional and courteous person I know. I would recommend MSA Ford to everyone I know. Be picky, and look for a vehicle you want. If you don't know what you want, the professionals at MSA will help you figure that out and find you a vehicle.
We visited MSA Ford Sales a few weeks ago and initially intended to buy a Ford Escape. I met Trina and I very impressed with her manners and knowledge on different Ford cars that I interested in. Very helpful and professional. I Happy with Entire deal. Thank you very much.
I've had my last two vehicles thru them and all the servicing as well. Can't honestly say I've ever had a bad experience dealing with either their sales or service departments. My wife's vehicle was also purchased thru them and she also has not had a bad experience.
My wife and I stopped in at MSA looking for a decent used vehicle. Although the selection of used vehicles in our price range was limited (alot of dealers will not even sell a car under 10,000) we found a vehicle in short order. Our salesman is George MacDonald. He has been a salesman there for 7 years and was absolutely great to deal with. From the time we drove onto the lot and drove away with our purchase encompassed about 2 hours. The car was like new, they filled the tank (it was only at half when I test drove it), and had their service department have it ready to go in record time. Overall, the purchase experience was wonderful. I have no qualms about recommending George to anyone looking for a new or used vehicle.
I have been dealing with MSA Ford for years now. From Bart in sales, Joey in service, and Jabar in Quick Lane...these guys are gold. Honesty and integrity every time. In an industry that might not always have the best reputation...these are the good guys, doing it the right way!