Great staff to deal with!
Amazing place to buy a truck! Kayla was the best sales person I've ever dealt with. Very out going and personable. Even after sale they are still making sure I'm a happy customer! Def worth the drive!!
A shout out to Derrick Koch - we have bought our last three cars from him, thanks to his friendly, honest and extremely helpful manner.
If you've ever in need of a new vehicle and want an amazing experience, then Griffiths Ford is where you need to go. Griffiths Ford has been my go to dealer for vehicles for a long time. Ask me what I've owned, and I'll tell you most of the models in their fleet of options. I loved each and everyone for one reason or another. The quality of the vehicles, the range of options and the ease of purchase are just a few of the reasons I've continued to shop at Griffiths. But the real reason for my continued support is the staff. From Jason Griffiths, to Sam Rahall, and Derick Koch, the fellas know how to treat their clients. I have finally settled on my for-ever ride. I've been driving and loving my 2019 Expedition Max Platinum for almost 3 years. Sam found me the color option I wanted along with the Platinum package that was a must for my for-ever ride. Sam also helped my hubby find his for-ever ride last year. We are loving our work horse 2020 F350. Great fuel economy for such a big truck and all the power you could ever need. Thanks, Sam!!
I drove in from Edmonton to look at a truck last year. The sales associate had the truck waiting for me outside the doors polished and ready for a test drive. The whole experience was simple yet thorough. Never did I feel like I was being sold. All my questions were answered. The best part was the price was more competitive than any dealership in Edmonton. I left my old truck there and drove away with a brand new truck. I would recommended anyone looking at purchasing a vehicle to call them first.
Griffiths Ford is what every buyer hopes to find when looking for before, during, and after a vehicle purchase. I have been dealing with Griffiths Ford now for almost 20 years and both my kids have grown up coming to the dealership, and are now customers on their own. We have purchased over 20 vehicles as a family from Ralph at Griffiths Ford and are currently working on another Super Duty purchase right now. All the staff at Griffiths are welcoming and willing to help in any way. We will never buy a vehicle anywhere else.
I purchased a truck from Kayla at griffiths Ford a couple months ago. Amazing service very quick at answering any questions you have. She got me a new truck and everything I wanted in it and delivered 2200km all within a week! Highly recommend if your looking for a vehicle talk to Kayla!!
Bought a preowned vehicle from Griffiths. I’m very happy with the unit and Kayla Olsen’s help with everything. Will definitely deal there again.
Absolutely amazing experience from first contact until this very moment and for the future from what it looks like 😀 Kayla and the team have taken care of every detail even after the purchase . Frequently checking in as well how I like the car . For me , being in customer service for the past 25 years , I can simply say that everything has been nothing but outstanding in regards to the service and overall experience. I would have given 7 stars if possible. Stephan
Poor communication from Marco. We had arranged a major repair that was to take all day. Had it booked in at 8 and took the day off work to drove in from out of town to get it done. Once I was there they came out to tell me what the issue was and a quote to repair it. I had already had it diagnosed by another shop and previously communicated all of this to Marco through 3 separate phone conversations!! In the end I wasted a whole day off and have to arrange another day off work. Don’t have much choice in dealership out here but I wouldn't recommend coming here if you don’t have too.
Griffiths Ford has the friendliest, nicest people. Their service department is excellent. I recommend Griffiths Ford!⭐⭐⭐⭐⭐
Just got a pile of work done with the Griffiths Ford Service Dept. Figure most folks are not the happiest when getting big repair bills, so thus my review. I was! I went in knowing my special edition F350 hadnt seen the inside of a shop for 12 years, expected the hefty bill. Corine at the service desk gave me great communication and she was awesome to deal with. Didnt meet the tech but got the work done and no big surprises....except - two parts of the work I had gotten quoted out at another garage, both jobs were thousands and listed extensive work that was inflated. Griffiths Ford crew actually fixed what was wrong, those two parts hundreds not thousands and relatively minor fix. So...honest. I was very pleased...expensive but was prepared for it. Corine was a gem, give her a raise, not sure how a person could get grumpy with her. Did a veteran discount, and the little things that made it a pleasant experience. Recommend this dealer service over other garages for your Ford, in the end better value. Thanks!
We recently purchased our new-to-us vehicle from Griffiths Ford and had the most wonderful experience! They knew we were in the market for a used vehicle so when this beauty showed up, they made sure to let us know! Sam was friendly & knowledgeable! If there was something he wasn't sure of, he'd find the answers right away! The entire staff at Griffiths was helpful and kind, we are so excited to make road trip memories in our new ride! Thanks Sam Rahall :)
Thank you Marco pagnotta and the Griffiths Ford team for the amazing service both in sales and in service. We absolutely love our new 2021 Ford explorer. Marco new exactly what we wanted and was amazing to deal with. We strongly recommend him if your looking for a new ride give him a call. We have been dealing with Griffiths Ford for many years now and have always had great experiences. Everyone is always so friendly and always doing the very best they can to help satisfy the customer. Thank you again for our new ride that fits our family perfectly and as always thank you for the awsome service
The staff at Griffiths Ford was extremely accommodating to my needs and went above and beyond to find me exactly what I needed for my vehicle. Will definitely be back for all my vehicle needs.
We are new residents to Hinton and purchased a 2020 Explorer from an Edmonton location 8 months ago. Its been two months of a blank, center console display. Took vehicle to Griffiths when problem first occurred and waited over month, with poor communication from Griffiths, for the part to arrive.
Today our vehicle went in, to get this display failure rectified....turns out, the wrong part was sent. Griffiths says they cant order the parts because none are in stock. They recommended we speak with a different dealership, the one we purchased the vehicle from, to ask for assistance. Apparently they aren't willing to do that on our behalf? Clearly they don't go far out of there way to help.
Thanks Griffiths for failing to rectify our concern and on top of that, kicking the issue right back into my lap to resolve myself. Super disappointed with this vehicle and the service from Ford in general.
When you purchase a new vehicle North of $50 000, that's still under warranty, you expect things to operate correctly. And if they don't? Ford, whichever dealership it may be, needs to work to fix the issue.
Buy a Dodge
Derrick Koch was excellent, professional and very responsive to all my questions. Great service from them and I'd highly recommend. Derrick really went over and above to make my truck buying experience easy. Thanks!
Absolutely fantastic dealership with some of the best new and used cars in town. The folks are always super friendly. I needed one of the most obscure parts for my van and they were able to get them to me in a short amount of time and at a reasonable price. Definitely the best dealer around!
Absolutely fantastic dealership with some of the best new and used cars in town. The folks are always super friendly. I needed one of the most obscure parts for my van and they were able to get them to me in a short amount of time and at a reasonable price. Definitely the best dealer around!
I would give 10000 stars if I could !
I had an engine failure very far from home and this dealership went above and beyond In every single aspect. The whole place is like a well oiled machine. A very HUGE thank you to all of you!
Thank you again and my gratitude can not be expressed enough.
The staff was friendly and helpful. The work was done quickly and I was charged a fair price. Very satisfied, hope to buy the new Bronco from Griffiths Ford
Thank you, Jessi and Carrie. We were in desperate need of a rental for a customer and these ladies were willing to work with us to accommodate our needs. These ladies went above and beyond and for that we are truly grateful. I highly recommend this company for their customer service!
Thank you, Jessi and Carrie. We were in desperate need of a rental for a customer and these ladies were willing to work with us to accommodate our needs. These ladies went above and beyond and for that we are truly grateful. I highly recommend this company for their customer service!
My husband, dog and I were travelling from bc and on the way to Edmonton for Christmas, our washer fluid lines froze. We were passing Jasper and called Griffith Ford the day before Christmas eve and without any questions they said we can stop by and they would fix the problem and put proper washer fluid in, half an hour before closing time. We just want to say a huge thank you to Corinne and Sean in service for going out of your way for us and we wish you guys a a merry Christmas and a happy new years!
Jason and his crew at this store do a great job. Needed a favor that actually didn't make them any money and they were all willing to jump in a help just o be nice people. Highly recommend!
Myself and my girlfriend were on our way for a ski trip to Jasper. After filling up for gas, the truck began to act up and ended up stalling and not starting, we called a tow truck and towed it to Griffiths as that was the nearest dealership/service center to us. Am I glad we did.
Trudy at the service desk was amazing and friendly. She was very accommodating, and made any extra effort possible to have our truck looked at quickly so we could continue our trip. Shaun (service manager) was equally as helpful. He personally looked at the vehicle, and with his expertise found the issue right away. Within an hour I had my vehicle running again.
I highly recommend this dealership based on the customer service I experienced there.
I have recently had new keys made at Griffiths Ford in Hinton, Alberta. This experience has been extremely disappointing. My car was ready a week and a half past the day they told me it would be completed. The communication was terrible, as they kept telling me a new date for pick up, but the car was never ready. I had to find rides to the airport and back and it was overall a huge hassle. For the last few days, they did give me a rental car which was very much appreciated after having spent a lot of money on transportation when I was told my car was going to be ready several times. They did discount the cost of the service as well which I appreciated. I live 2.5 hours from the dealership. However, the most upsetting part of this experience was that when I finally did get to pick up my car (which I had been using to move when it had been towed) everything inside had been ripped apart and stolen. I lost approx. $830.00 worth of bike gear and other items and all of my personal items/information had been rummaged through. When I picked up my car, I had arranged to swap vehicles after hours as I live so far away. When I made the arrangement, I asked where I could leave the keys so I could LOCK their rental car. The same courtesy was not extended to me and I found my car unlocked with the keys inside. I had assumed they would at least put them in the gas cap. It was very disappointing. I asked them to search the videos to see if they could help me figure out what happened, but they never found anything. Overall very disappointing.
Service staff knows what is going on and very friendly to deal with. My truck was finished when they said it would be. They were also helpful getting me around with their shuttle service.
We always get excellent service at Griffiths Ford. Recently, my husbands F150 and my F350 was having some sensor issues which made the trailer connected/disconnected alarm go off constantly in the cab. My husband took his truck to the service department to ask about the issue. They scanned it and found the problem and said the part would be in the next day, and to stop by again to have it changed. He said order two because my wife’s truck is doing the same thing. So they did. And he brought both trucks over at separate times to have it fixed. No appointments. No inconvenience. Always a great experience leaving the dealership.
Very fast and friendly staff. Great place to take your F150!
They fixed this, AND, found the only part to fix it in western Canada, Bravo guys, well done!
Just purchased my first vehicle here. Corie was friendly and very helpful. all of the staff were able to answer all of my questions and made the process easy. They also had the most reasonable prices in town. I would recommend Griffiths Ford to anyone!
Amazing service team. Was in Hinton for Medical. Had an issue is my edge just before noon. One of the techs came out grabbed the keys pulled it in. Fixed my problem and sent me on my way in 15. No hassles!!!
To say unprofessional would be a gross understatement.
Corrine with front desk is a fantastic candidate for a course on customer service and proper employee conduct.
It would be a grave mistake to keep this woman employed who has such an attitude problem when being asked simple questions regarding an issue that has been ongoing for over a week now.
Not to mention hanging up on paying customers mid sentence and refusing to connect them with the manager/s in charge.
Absolutely ridiculous that a place of business would let somebody act this way on their good name.
If I could rate a 0/5 I would.
The front desk ladies were great to deal with. However after visiting for my regular service (oil change, tire rotation, etc) I had to go to their aftermarket department and pay $100 bc when they rotated the tires the never cleaned the bit of mud that was in them and I had a terrible wobble when I got my truck back. So I had to take it in and get that corrected. Would have been great if they would have taken the time to correct that or at least contacted me. Disappointed, especially since the front end staff were great to deal with.
What can one say. I was treated royal. Friendly staff, I didn't see a grumpy staff dealing with each other. Mood was to help you get back on the road
I had such a great experience at Griffiths Ford. Sam and Ralph were amazing salesmen who helped me find the right vehicle. Tami and Jessi in finance were also very helpful. The whole staff made you feel very welcomed!
Just traveling through to Alaska and the truck had a warning light on. They got us in within a half hour, the tech checked things out, explaining everything he was doing and seeing. Reset the system and we were on our way.
If you don't stop here you are missing out.
Great people and service.
I have been a loyal customer with Griffiths Ford since 2002, first car bought was a 2002 Focus, simply because of how they have treated me. Staffs are knowledgeable, courteous and doesn't treat me like I am just another number on the list to list their many of their attributes. So, by saying that, I want to say a big thank you to Griffiths Ford for helping me choose vehicles over the years and will continue to be a loyal customer.
Dropped my 2015 F-150 off for warranty work and Griffiths Ford was very helpful in getting my issues resolved in a timely manner. Very happy with the service.
Griffiths Ford has been my go-to dealership since I moved to Hinton 8 years ago. I have purchased 3 vehicles from them for myself and 1 for my son and have had nothing but great service from the sales staff and the service department. I would recommend this dealership to anyone who is looking for a new or used vehicle or for service to your current vehicle.
Was really great dealing with Sam Rahall and Derrick. We got what we wanted and are very happy.
Sharon Kelley
I became a Griffiths Ford customer because I've always driven Fords, and they're the local Ford dealership.
I will always be a Griffiths Ford Customer because they are the best. Their staff, from parts through sales and up to management, take the time to get to know you. They understand your needs, and how to meet them, and then they work hard to exceed them.
I bought my first new car here - and i will certainly be buying my next here too.
The gentleman at Griffiths Ford were great! They were friendly and helpful, knowledgeable and polite. They were informative with the vehicle details and gave me the best deal, plus they gave me a new ford hoodie and ball cap!! Great service!! I'll recommend them to my family and friends as well as co-workers too. Thanks Sam and Derrick! Tami in financing was wonderful too!!
Recently our family and a friend took a drive back to our former community to visit with another dear friend of ours to have a little recall work done on our vehicle. We were pleased to say that we were looked after promptly and our concerns were addressed professionally. We'll done Griffiths Ford! Again we thankyou and your staff.👍
Absolutely love this dealership! It just doesn't get any better then this. From Sales to Service the whole experience is truly amazing. Sales worked out a great deal for me and service is always so meticulous with my car! If your looking for people who take pride in their work, look no further!
We bought the Edge in 2013 and have really enjoyed the vehicle. My wife uses it for boarding as we founf a rack to fit it with the sun roof. We have had a trouble free few years so far and hopr to have more.
Mary & Neil
We brought our escape in for a service and some warranty work . The staff was friendly and very helpful .The work was done on time
Thank you
I can only say that I will be a client for a long time. Sales best , service excellent.
I had read great things about the new Ford Edge (2015) and knew that it was the perfect SUV for my lifestyle etc. I knew exactly what I wanted and thanks to the web I also had a good idea what it would cost me. I considered a few Ford dealerships, and went with Griffiths Ford. While they understood that price was important, they were also just as committed to making sure it was a great customer experience. No matter what, I was buying the Edge, it really came down to who I felt could deliver the best customer service and needless to say they were excellent to deal with. That is why they got my business. Also, I live in BC and after a great purchasing experience where I order exactly what I wanted, they were happy to deliver the car to me.
Great store and a phenomenal SUV to own.
Thank you guys for the GREAT experience. This was my first purchase from your store but definitley wont be my last. Everybody treated me as if I was family. The process was so easy and pressure free. Keep up the great work guys. We will be back again!