I called to book my truck in for a service as well as recalls that need to be done and was told that because I didn't purchase it there that they only looked after them at their convince and that they couldn't book an appointment without a vin off the vehicle. I am currently away from the vehicle and do not have it with me. I find it pretty sad that they don't want to take care of potential new customers. People move and unfortunately every time I move I'm not going to purchase a new vehicle from the local dealer so that they will service it. Things like this will definitely influence my decision on where I buy and Windsor will be the last place that I'm going to give business to.
The new place is big and open. Great people to talk too. We brought in our f150 a day early to drop it off and they managed to start fixing it that day instead of the next. We were really happy about that. Thanks Dave! When we saw were the mechanics are, they must have had stalls for 60 of them, and the room they had for each other,
Good luck folks.
Had my truck hauled here after a long week away.
Meghan contacted me first thing in the am, got it in and fixed every issue and concern I had With the lift kit I had and the wiring issue they found. She called me throughout the day with status reports to let me know what was happening, they then picked me up from my home courtesy of the sweet mrs Pat, thank you pat.
I was on my way with no hassles and a very affordable bill for the work that was completed.
Great service and very affordable! Thank you Meghan and pat you guys were so great to deal with.
This was our first time having any work done at Windsor Ford. We had bought an older Ranger from a private seller that had known issues. We took it to Windsor to sort it out because it required dealer programming to fix the computer issues. The shuttle service was great and the driver friendly. Sarah our service advisor was nothing short of professional and informative and made the process very easy to deal with. Also, thank you to Brett the technician for very quickly diagnosing and remedying the issue in time for an out of town trip.
I would not hesitate to bring back my vehicle to Windsor Ford for future work. Thank you.
Thank you so much Windsor Ford! My experience at your car dealership was nothing short of spectacular from start to finish dealing with the sales team to finance to all the managers involved in the process. Am super excited on my new F-150 and look forward to coming back for our next purchase and service!
Thanks again!
What a fantastic experience with Ryan Lane. They didn't have the Mustang i wanted in stock. Ryan went to work and found the car I wanted. Then on his day off he drove me to pick up the Mustang from the other dealer. I drove it back to Windsor Ford and he promptly took it in to be detailed. Their detailer did an absolute fantastic job. From the reception girls to all the sales and finance staff it was as great an experience as you can get. Thanks Ryan and all involved!!
This was by far our best experience in buying a vehicle for both my husband and I. Robbie in the sales department was hands down the BEST salesman we have ever dealt with. He worked very hard at getting us the best deal possible. He was attentive to our needs and treated us with the utmost respect. He was always quick to get back to us when we contacted him. I would highly recommend buying a vehicle at Windsor Ford and going through Robbie. You will not be disappointed.
My experience at the Leap Year sale over the weekend was absolutely fantastic! Dave, Brian, and Robbie made it all so seamless! They were knowledgeable about the product, honest about the process and genuinely wanted me to be happy with my decision. There was no pressure whatsoever. I had heard other's experiences with competing dealerships and to be honest was really hesitant to get into a different vehicle. Windsor Ford is my first choice and I am proud to say that I have purchased my last three vehicles from their group of companies!
We cannot thank the service team and shuttle drivers at Windsor Ford enough for what they did for us when our truck broke down on our way to Grand Prairie from High-Level. We walked into Windsor Ford ,without an an appointment, and they took us right away. Turbo needed to be replaced so they had one hot shotted from Edmonton and it would be there the following morning. They had the work completed on our truck by 1 p.m. They even brought the truck to us at the hotel. They were very accommodating considering we also had our dog with us. She met some wonderful people in the showroom . They were able to drive us to our hotel and to my appointment which was the main reason we were going to Grand Prairie. We are definitely going to purchase our next vehicle at Windsor Ford. The main reason we would is because we got great service and we were treated as a valued customer even though we never purchased our vehicle there. Keep up the great work.
Excellent experience from start to finish! All the staff were amazing, accommodating and the communication was always on point! We worked with Abe and he answered all our questions, was on the ball, super organized, found the exact vehicle I wanted and we couldn't be happier with everything overall! Highly recommend Abe and all the staff at Windsor Ford for all your vehicle needs!! Thank you!!
Thanks so much to the team for taking the time to help me out with the purchase of my used vehicle in Grande Prairie. I have to say it was a great experience from the moment I stepped foot in the door (it's a pretty spectacular facility). Receptionist was great and within seconds had a used sales guy ready to help me on my search.
Thanks again will definitely recommend to anyone!
Candice - Manager in the Service Department is the best. Actually all the staff at Windsor Ford Service Department are great. Recently had a little glitch when I picked up my truck from being serviced. I called yesterday with my concerns and was asked to please bring it back today. Efficient, kind, apologetic and fixed within 1/2 hour. I love Windsor Ford Service Department!
Thank You! I truly appreciated your kindness today.
I know where I will be buying my next ford truck.
Fantastic location with a large selection of used vehicles in Grande Prairie. Service and sales were great to deal with!
Fantastic service, great people. During a really cold snap, while I was in the area working far away from home. They let me use one of their bays to thaw out my truck and disconnect the batt to see if it would reset my check engine light. Service manager was a great guy, willing to help and not just looking to get my money. Highly recommend this place!
Purchased a new F-150 from Windsor January 2020. Abe was the sales person that helped me, and I can honestly say it was one of the best buying experiences I have had. There was very little to no pressure in his sales practices. Abe worked hard to get my business and get me the best deal possible, and was very knowledgeable and attentive through the entire process. I was also surprised when I met the finance manager Kathy that I also didn't feel pressured there to purchase additional warranties, add-ons, and maintenance, at other dealerships I have found this to be the case. Kathy was lovely and I really enjoyed that part of the deal as well. Despite not having the truck on the lot that I wanted Abe was able to find and bring in exactly which truck I wanted. It was refreshing the work with a dealership that acted with honesty and integrity. I am a very happy customer.
Great friendly service! Enjoyed a tour while purchasing my F150 from Abe. Wicked facility these guys have and some awesome staff. Definitely plan on purchasing my next vehicle through Abe again at Windsor!
Just wanted to say thank you to Windsor Ford and the service team for helping me get my vehicle back on the road Sunday! After my batter failed I had to find a battery replacement that was open early Sunday morning. Thankfully Windsor and the Quick Lane team got me up and back on the road under two hours.
Thanks again to everyone and thanks for the tour of the incredible facility and of course the free coffee and popcorn!
Ryan and the crew at Windsor were very pleasant.. No pressure sales attitude by Ryan helped by giving me choices and I changed my mind on vehicle options with His knowledge about the vehicles on the lot. It was easy and fast to get into the right truck for us.
Lyle and Kathy O"Connell
Purchased a F150 from Abram Dueck and couldn’t be happier with the way I was treated. Abe was a pleasure to deal with and the rest of the sales team at Windsor were very helpful as well. The dealership is state of the art. An all around great experience!
I am from out of town. Had warranty work done on my F150 by Windsor. A week later the warranty work failed due to no fault of their own. They fixed the issues same day, gave me a gas voucher and paid for my rental fuel as well (I was working 150km away).
Best treatment I have had at a Ford Service center. Thank you Shay.
Will consider buying my next truck at Windsor Ford.
The company I work for buys all our parts for our fleet at Windsor, I bought my personal truck at windsor, the parts staff is great to work with, and everyone else I've talked with there is awesome. It really does seem like a really big Ford family, and their technician shop is top of the line. It really does not get any better than this.
We bought a new truck two weeks ago, turns out it has steering issues that Windsor Ford cant fix, they did inform us that they would contact ford to see if there is a solution. In the mean time they let my wife drive this truck with steering issues that they cant fix and try to convince me that it is ok to drive . when i questioned the service manager and tried my hardest to get him to convince me that this truck was safe to drive, he hung up on me. Really cant believe the horrible service we get on a truck that is two weeks old.
Brought my car in for a recall. Payed for the front alignment to be done, because the rear was being done for the recall. Received the car with the rear done but the front was in the red, but in spec... Called the manager, told him my issue, and was told to come in and receive a free alignment. I came in first thing, and was told that the alignment is in spec and no alignment would be done that day.
Parts department was awesome/helpful and hooked me up with new pads and I was on my way!
Edit October 11th, 2019
After calling the manager the same day in the afternoon and explaining what had happened, he arranged a phone call for the next day and they came and picked up my vehicle, fixed the alignment, and Dropped off my Flex in better shape then I gave it to them. Very happy to report, this is the service experience I’m used to at Windsor, thanks everyone, especially Terry and Dave.
Ryan Lane was the salesperson helping me out. Called me up on a Friday to tell me I could get out of my lease on a 2016 explorer early and when I went in the next day to look at vehicles he had already run all the numbers on the ones I asked him to. An hour later I was in my new 2019 explorer at the price point I wanted. The whole experience was so easy and enjoyable.
Very cool, in that here we have a business that has organized its hours to accommodate its clients for service on sundays. That would be enough to nudge me over the line on a new vehicle purchase decision. Well done, impressive building, and friendly staff.
Omg! Went in for a quick lube oil change. We were pacing back and forth waiting and waiting. We would periodically peek out head into the garage... Why is the tire off the car and why is there about 8 mechanics surrounding it? When we asked how much longer it would take, we were told they were short staffed and it make take a while still.
2 HOURS! 2 HOURS to get an oil change. Should take only 2 minutes with NO tire removal.
Omg! Went in for a quick lube oil change. We were pacing back and forth waiting and waiting. We would periodically peek out head into the garage... Why is the tire off the car and why is there about 8 mechanics surrounding it? When we asked how much longer it would take, we were told they were short staffed and it make take a while still.
2 HOURS! 2 HOURS to get an oil change. Should take only 2 minutes with NO tire removal.
Excellent customer service, I went to Quick Lane Services on Sunday where most of lube oil change shops are closed in town, I was assisted by Mrs. Dawn William she was so kind, helpful, she explained me all the services they provide for my car (tires and brakes check) besides I was going to Calgary on that day, so I took advantage of their services and I am so satisfied for their quality and attention. I strongly recommend this place.
Biggest most beautiful ford dealership I have ever laid eyes on! Wow! And great staff.
Absolutely wonderful experience! Preston and Porter made sure we were happy with every little detail of the process. Highly recommend Windsor Ford to anyone looking for new vehicles!
Jordan and Thomas made my new F150 purchase simple and stress free. I received top dollar for my 2014 F150 trade and love my new EcoBoost. I'm very pleased with my experience.
Thanks again!
The new “quick lane” oil change line is the least from quick. I waited over 2 hours for a simple oil change. I even asked the less then friendly service consultant how long it would be when I first pulled in and she said about an hour. As soon as my warranty is up I will be going to lube city where it has only ever taken 20 mins tops and greeted with friendly service.
Very easy to navigate parking lot and interior of building. Can find staff easily to answer questions
Tom at Windsor was amazing to work with. If you are looking to get into a new truck I would recommend him any day.
Updating my review. I was there one evening and walked through the dealership. No one said hello or approached me. I left a review here and the very next day their marketing manager contacted me and apologised. It was nice that they did this.
Do not take your vehicle to this shop. They will steal you blind. Make excuses and offer you a pittance of a gas card to cover your stolen items. Absolutely disgusted. Managers Dave and Dave putting me off giving me the run around. And defending theiving employees.
Excellent service, quick and painless other than they under pressured my back tires after rotation so the low tire pressure light was on (figured they would have noticed that). I was in a hurry so I just got a tire shop to top them up later. However, it was a good experience overall and the staff were friendly
I know it is hard not to drive like a jerk in Grande Prairie, but to cut me off only to cross two lanes and turn, and there was no one behind me?!?! That was Windsor Ford customer shuttle vehicle this afternoon on the bypass. What ever happened to be a courtesy driving?????
Great dealer to deal with, always went above and beyond saving me time and money from a service perspective. For sales you can't beat Edgar.
Didnt fix my truck problem properly had to take it elsewhere
Service counter and or the people that receive keys from tow truck operators are very unorganized. And when it comes to owning their screw up, they make it your fault for losing keys and paperwork for a full 24hrs. And ask if theres is a problem after losing all paperwork and keys for a day. Or use the excuse, "we used to be a smaller dealership, and now we are huge, it's hard to adjust". Just cuz there is more square footage, doesnt mean receiving keys and paperwork has gotten any harder aka your job.
Very helpful staff, Preston made sure the vehicle i got was just what i wanted. The vehicle was delivered late so that's my reason for a four star review instead of five, but other than that the experience was pleasant.
I had a very good experience at Windsor Ford in Grande prairie buying a new truck. No pressure sales, good deals and great staff. A special shout out and thank you to Rob and Dave Ostrom for their integrity and professionalism in sales.
Windsor Ford made buying my new truck a breeze everything was smooth, fast and very easy the whole time. My salesman Thomas Disney was awesome about keeping me informed during my wait time and never missed a beat while helping me. Thanks Boys
Great salesmen, great parts department, and great service. Would definitely recommend, and will keep buying here.
Dropped my vehicle off at 10:30 am for a prepaid maintenance service (oil change and tire rotation) as well to check the air bag light that had been on. It is now 2:45pm the next day and I still do not have my vehicle nor have I had an update that is more than "we will call you when it is done." For an appointment that should have taken an hour to an hour and a half, it is unacceptable. This is the first and last time my vehicle will be serviced here.The only reason for 2 stars is Pat, the courtesy driver and her amazing popcorn and Renee at the service desk who took my many phone calls and was understanding and realistic. Very frustrating experience that was made a little less frustrating by those 2 women.
We bought a brand new F150. Thanks to Tony- a great salesman thanks for the cooking tips too. You should see Tony at Windsor if buying either USED or BRAND NEW truck.
Awesome service and salesmen, gave me a great deal on a used 2013 Ford Fusion. Would definitely recommend Cam Neil as your car salesman.
My wife and I came with a low expectation of buying a new vehicle. We were not disappointed by the customer service and quality team behind Windsord Ford. We were offered a good deal and we were never rushed and it all happened in our own time. Edgard came on his day off to help us out and make sure we were taking the right decision. So thank you guys !
The people at Windsor are excellent to deal with, have never had such a positive experience and love love love my new wheels from them . They are so professional and will make you feel important and work out all the kinks for you - I suggest you deal with Windsor Ford:)