I have never purchased a new vehicle and Mark Klein and Adelee Nielsen made it a very easy and painless process to get me into my new 2017 Silverado Ltz. Very accommodating and flexible with appointment and delivery time, and excellent service in getting me all the add ons that I wanted on the truck to personalise it how I wanted.
I would certainly send anyone I know to Finch Chevrolet GMC and let them get you into your next new or used vehicle!
My experience with unhaggle has me telling anyone and everyone about it! I am so impressed by them! I signed up with them when I was looking for a new auto, & ended up getting a very good deal and didn't need unhaggle after all! They contacted me and returned my money because I didn't need them! They really stand behind their word! I would recommend unhaggle to anyone looking for a auto! Thank you so much Unhaggle, it was a pleasure dealing with you's!
Poor sales person and no senior management at all interested .
I bought Lexus where the owner came to see me personally, arranged a cup of coffee and a biscuit and gave me a marvelous brochure illustrating the birth of Lexus!! That was not enough as their sales person ( a nice lady ) arranged excellent terms for me.
I have been a Cadillac person for some 35 years , TOO BAD!!
Our experience with Finch Chevrolet was a great one but particularly with our sales representative Paul Rodrigues. Paul is a knowledgeable, honest, and down to earth salesperson. Never did we feel he wasn't being honest and upfront. He made my fiancé and I both feel we were being taken care of to the fullest extent. I'm sure they have a great sales staff but we wouldn't go to anyone else going forward. Thanks Paul and the Finch team !
Working with Adam was awesome! The whole experience was five star! I got into my new truck in a week flat! The whole crew did a great job 👍🏻👍🏻
Thanks again for the sweet ride 😎
We drive 45min to deal with Paul Rodrigues at Finch. When we have a GM dealership 3min from our home. We have had nothing but excellent service from all the staff. This is our 3rd lease with them. Paul and Finch Auto have made us lifelong customers with the care and level of service we receive from them. See you in a few years for the next one!!
They are professional, courteous and make sure they go above and beyond for their customer. I'm always greeted with a smile and treated well.
I want to thank Kevin, and the rest of the team at Finch Chev for helping me purchase my first used car.
I think what made Kevin’s service stand out from other dealerships I attempted to work with was his years of experience in the industry. He had the task of dealing with an experienced car buyer (my dad), understanding the importance of meeting my financial needs and going above and beyond to meet the standards/reliability I required in a used vehicle. As the buyer I had done my own research prior to purchasing and had been waiting a long time for this moment; I am very pleased with my purchase, and the help I received. I recommend checking out Finch Chev for your purchasing needs. Thanks Again!!
Jessica M.
After having completed research online for our next vehicle I decided to give Finch Chev a visit (the offer of a free TV also nudged us in the door 😊 ). The dealership was busy but measures in place for COVID protocols. Hands freshly sanitized and the masks on I sat down with Kevin and we discussed some options and was eager to find a vehicle that would suit me.
Post purchase I did have some concerns that needed attention and these were swiftly and easily resolved with Kevin and the service department.
Kevin is confident, knowledgeable and respectful when dealing with his clients and this backed up with his regular salesman of the month awards and referrals – an asset to the Finch Auto Group
Thanks to Kevin and the team at Finch.
I ultimately didn't buy a car from them (I was looking used and ended up new), but Kevin DeBrita and the rest of the staff were fantastic and accommodating. Their selection of vehicles was amazing, pricing was aggressive, and the sales process (as far as I went) was easy and hassle-free. Kevin did a great job trying to make the numbers I was looking for, even when they had closed for the day. I will definitely send business his way in the future, and if I am in the market again, I'll be headed there.
I’m so happy with my experience! I just bought my first car here, and I couldn’t be more pleased. Paul was very patient, and answered all my questions. He walked me through the process, and explained it so I could understand. Not once did I feel pressure to buy something I didn’t want. I would highly recommend this dealership. I’ll be going back to Paul when I have to get another vehicle!
Excellent service they were very good at making sure my car was cleaned inside due to COVID so they were protected. The work was done quick and the car was washed on the outside when I went to pick it up. They took the time to send me communication over text messages to let me know when I could pick up the car and even followed up with a phone call.
Buying your first car is like taking that first step into the unknown. Your first real taste of adulthood, and it’s nerve wracking. However, being in the hands of Nick D’Oria, I knew I would be well taken care of. Nick made sure I felt comfortable, while taking the time to help me understand the little things, all while being the best. Now, over a week later, I’m cruising through the city in my sweet ride. All I have to say is, see Nick at Finch First.
Sam is terrific. He is very friendly, knowledgeable and was able to handle all my specific questions. He was not pushy or intimidating at all. He provided me all the information I wanted with full transparency and honesty. Overall, the dealership is very clean, well maintained and I highly recommend it to anyone looking for a new or used vehicle.
My experience at Finch Chevrolet was extremely professional, efficient, and one of the best car buying experiences I’ve ever had. I am about 2.5 hours away from the location and needed to handle most of my deal over the phone. They made this experience very easy and stress free. I had dealt with Jordin over the phone and with Jesse Hughes in person when receiving my car. Jesse was great and was able to get me into my vehicle without hassle (he gave me a great tutorial as well). He even followed up a few days later to make sure I was enjoying my car. I already have and will continue to recommend this business for those in the market for a new or used vehicle!
We have dealt with Kevin DiBrita at Finch for the past 6 years and have bought a few vehicles from them. We have never had a negative experience, any issues have been dealt with to our standards and Kevin will agree our standards are very high. Kevin is a hard working friendly person that will do anything to make sure you're happy. We have recommended him to lots of people and never regretted it.
We have dealt with other GM dealers before and we will not go back, So Kevin and Finch GMC keep up the great service.
I purchased a new car from Jesse Hughes and I couldn't be happier with his customer service. He exceeded all of my car buying expectations and made the entire process very smooth. He made sure I was 100% happy and went above and beyond to make sure everything was done the way I wanted and went out of his way to do so. Keep up the great work Jesse!!
My buddy bought this beautiful vet. He said they where great to deal with.
I would say average experience overall dealing with the dealership but fantastic experience dealing with Sam. Walking in I was unfortunately not surprised (being a young woman casually dressed there with my dad and niece and shopping for a truck) to have at least 2 sales reps give me sideways looks and ignore me or in one case walk out of his office when I was talking to reception saying I wanted to look at a vehicle and turn around and walk back once he saw me. Sam came out of his office and was more than happy to help me. Sam gave me the needed information on the truck I wanted to look at as well as some advice as far as things that weren't on the truck that I was going to need to add. Sam provided the information but wasn't suggesting things I didn't need or that would end up costing me more. His patient, relaxed approach was greatly appreciated especially given the stress of having a very short window to get a new vehicle just days after a major collision with my previous truck. He had no hesitation helping me whether he thought I would ultimately buy a vehicle or not and dealt directly with me rather than my dad (which happens unfortunately too often for women buying vehicles). Sam was also fantastic with my niece and had an activity book he gave her which was a super nice touch. I did end up getting the vehicle I was there to look at during that visit.
The average rating is because of the expected judgement clearly received based appearance and opinions that I was not likely to actually buy the vehicle I asked to look at from multiple sales reps. If all the reps had been like Sam and willing to look past their preconceptions about who would buy a vehicle I might feel it is a better dealership but having dealt with similar at other places in the past I feel that it is common among car dealerships.
I went to a few dealerships before deciding to check out finch, And I was only about 60% sure about the type of vehicle I was interested in.
Nick was with a client but made sure I was tended to even though at that time he was occupied, I continued to look around in the lot but my daughter started to make a fuss so it was time to head back home, before I left though Nick came back to give me a business card and see if I was assisted yet but I just said sorry I had to leave.
I called Nick later that week to arrange an appointment and check out a few trucks. On the day of I said I also wanted to look at a couple SUV’s because now I wasn’t sure. Even though it was the day of and with no notice Nick still managed to meet my requests and help me narrow down the vehicle I was suited for to by eliminating the ones I didn’t want after many test drives and discussing those vehicles.
Nearing the end of the day and after some conversing we found the one best suited to my situation and requirements.
Nick and the team at finch made the experience a pleasant one and whenever people ask me about it, I tell them “I would definitely go back there if I were in the market for another vehicle.”
Thanks Nick, it was a pleasure.
Picked up a new truck and thanks to Jesse Hughes the experience was great! Took the time to show me a few options before deciding on one truck. Explained everything and found out the answers to the questions that were not as common. I would highly recommend!
Thank you so much Kevin DiBrita !! I had such an amazing comfortable experience with you. You’re honest, professional and extremely knowledgeable. If you have any questions or are not sure what vehicle to buy go see Kevin! He will help you without feeling pressured and you will enjoy your experience talking to him. Thank you for all the follow up messages to make sure things are going well. I give Kevin 5 stars for being an awesome guy and giving me the best experience. Ask for Kevin! You’ll be happy!
Very competitive prices, great service and no games! This is why I left a 35 year relationship with Applewood Chevrolet to drive 2hrs from Mississauga to London to purchase a new vehicle. Talk to Sam Leung. He treats you honestly, with respect and a great deal!
We bought ourselves our first truck and we couldn’t be any happier with the choice we made. Jesse Hugh was a huge help and gave us top quality customer service! We highly recommend anyone to go to Finch the next time they want to buy.
Purchased two company trucks at Finch last month. Barry Beckles was excellent! He understood that my time was valuable and I had a schedule to meet so when I told him what I needed he made it happen fast! Would recommend Barry and the Finch Family to anyone!
Paul! What can we say! You listened to our needs and wants and got us the muscle car! Above and beyond! Accommdating! Personable! Great car vibe searching! Just a added bonus with a fellow Portuguese🇵🇹✌
Matt Sparks is extremely knowledgeable not only with the vehicles but also with the buying process. The professionalism he showed is definitely five star worthy. Anybody I know that is looking for a vehicle I always send them to him. I could not be happier with the service I received.
I recently had a great experience dealing with Matt and all of his team. He spent a lot of time going over all the necessary details and answered all of my questions. He was always quick to respond and did it in a professional manner. He is very knowledgeable, patient and understood my needs and went above and beyond my expectations. I wouldn't hesitate in recommending Matt and the Team at Finch Chev. I am very happy with my decision to purchase my vehicle through them. They really do a Great Job!
Amazing sales experience all around. I went in for an appointment with Dianne to talk about whether new was feasible or if I needed to focus my search on used. Dianne was knowledgeable and let me know the model I was hoping for was only available used now. While we were talking about my difficulty finding a used car with decent mileage and affordable she looked on their inventory list and found the exact car I was hoping for. It had all my must haves, and my wish list features. She took me out for a test drive and I fell in love with it. I did not go in with the intention of purchasing that day, just to do some research and Dianne found me a car I knew I wouldn’t come across again. She went above and beyond. Great customer service, knowledgeable, friendly, and prompt with communications.
Love my car and it's a great place to have take care of you. I bought this beauty from them last year and they shined her up nicely for me😊
Kevin DiBrita has helped me purchase my last two vehicles. He is accommodating and professional and goes over and above expectations providing a really positive shopping experience. I will definitely be calling him when I'm ready for my next truck!
Josh D'andrea made the car shopping experience super easy and painless. He was super helpful with the whole process and really friendly. I was happy I got to work with him and would absolutely recommend him and go to him in the future!
This was my first purchase with the Finch dealership. I would like to thank Morgan for making this an easy no pressure effort. I would highly recommend Morgan if you want someone who is knowledgeable with all vehicles and does not use high pressure sales tactics. Also, I should mention Jordin Finch who also made this a pleasurable experience. Look forward to working with them in the years to come.
Paul Rodriguez was excellent in helping me through my first car purchase. He went above and beyond with any issue, question or concern I had through my car purchasing process. Even years after I purchased my car Paul still regularly checks in and is always there to help with any questions I have! Highly highly recommend to anyone wanting an open and honest car buying process!
I bought a new car from Finch Chevrolet and I was very pleased with the exceptional service. Justin and Craig were great. Craig really went the extra mile ensuring I felt comfortable driving my new car. I would not hesitate to recommend Finch Chevrolet.
I love this place. Go see Sam Leung, tell him what you want and he always knows the best deals.
In October 22nd for service on our 2013 Cruze. Tammy Nichol, Keren Porter, and shuttle driver Peter were GREAT, as usual. Thanks.
I bought a car from Jesse and he was AMAZING. I had gone to Hyundai at airport road and the sales man was super rude and sleazy. Jesse made buying this car super easier even put up with all our questions and run arounds. Very down to earth, open, honest, and friendly. I would definitely purchase another car from him!
They won’t prepare well for your reserved service. When I got there, it still took them half an hour to check if they have the brake pads required.
They just don’t care about your car condition; all they want to do is to exaggerate the problem of your car and try to charge you more money. They will insert services you don’t ask for onto the list and find other staff to persuade you to buy their service!
Thank
Ohh they also won’t offer you the price they promised in the message when you reserved their service.
You go there, you waste your whole morning, and they do their best to dry you out.
This the last time I use this dealer for my oil change! Every time I go in I end up buying a new car!!!!!! Now I know why GM gives them away free now!!!!
Okay lets start with the service dept. The dept is run by Tim. Tim has a team second to none. Everyone is pleasant and knows their job inside and out. Anytime I have had a problem with my car (minor problem) It has been resolved immediately and if the car need to be kept in I was offered an loner. Well done Tim you have a great bunch of guys and gals.
Now to my nemesis!!!! Paul Rodrigues What can I say about Paul that I haven't said before! He is a top salesman and he somehow knows my weakness for new cars! My family and myself have now bought a total of 8 cars, trucks and SUV's from him. Yes he is that good. Paul worked tireless for me getting me into the deal that I needed and could afford. Paul's knowledge of GM cars and trucks is second to none and can answer any question instantly and if he does not know he will find out for you.
In whole I have never had a bad experience at this dealership. I commend everyone from the receptionists to the mechanics in the workshop and everyone in between.
By they way I love my new Camaro SS. It is even better than you said it would be!!!!!!
AVOID THE GMC TERRAIN AT ALL COSTS!
Purchased the 2018 Terrain in December of '17. Barry is who I was dealing with, to put it simply he was fantastic to deal with during the purchase process. Standalone I would rate the sales at Finch 5 stars.
Unfortunately the service side is far from ideal. Vehicle has less than 20,000km coming on roughly 6+ visits for service. Touch screen was defective within 2 weeks of purchase but took more than a year and a third visit before it was acknowledged replacement was needed. Recently the radio died and needed replacement as well.
Now on to the next booking for service as the engine light is on for the second time in a year!
The bigger concern is the horrendous 9 speed transmission. Drive the car day to day and you will feel nothing but hard jerking gear shifts, and loss of power when making left turns or accelerating. Scary stuff when your car feels like it's going to die in the middle of the intersection!
I imagine they have no option other than to deny there is a problem if this is a wide spread problem like the documented 8 speed transmission issues in other GM models.
I'm treated to nothing other than "it is what it is" and "GM says this is normal" while here I am, left with a vehicle that will eventually most likely cause me to end up in an accident.
I'm at the point now where I have no choice but to look into trading the vehicle in for a different manufacturer even if it costs me. It really is that bad.
Amazing service from start to finish. We went in on Wednesday afternoon and picked up the new car Saturday morning. Sam was incredible. From the moment we walked in we felt like our business mattered to Finch, but they weren't pushy at all. Sam found us exactly what we wanted, and then made it happen along with Mike in Finance. Sam even brought up discounts that I never even would have thought to ask about. I love my new Cruze!
This was actually the second dealership we went to in London, and honestly the commercials are right... SEE FINCH FIRST!!
I had nothing but good to say about this place until recently. I had an engine light in my Cadillac with 36,000 kms. I'm a mechanic and checked the code myself. I confirmed the issue and it was an easy fix, part is $35 on Amazon. I called the dealer to see if it was covered under warranty and they wouldn't tell me unless I paid $139.99 for one of there mechanics to diagnose it. I went back and forth with them. I wasn't asking for it to be blindly replaced. I just wanted to know IF that part was covered.
Bottom line is that I'll never know because i fixed it myself for $35 bucks. They will never get my business for service.
It would have been 1 star if it wasn't for my awesome sales guy and purchase experience a couple years ago.
I've honestly never had a better experience purchasing a vehicle. Sam was our salesman and he went above and beyond and kept us so informed. Mike dealt with the financial part and he was excellent as well. He explained warranty and helped us pick the added warranties that worked best for us. We purchased new truck late Monday afternoon and had it in our possession by Wednesday afternoon. If you want to be treated well this is where you need to be.
Great service. Had a salesman that took his time and gave us honest opinions about certain aspects of each vehicle we looked at to have us make the best decision for us. No pressure stayed late for us and was very accommodating. We will buy another car from them.
We were greeted warmly and very quickly upon arriving at the lot. Paul Rodrigues gave us great help and directed us to what we were looking for quite quickly, getting us an affordable vehicle in good condition. This car was everything we were looking for and it ran excellently. .
Overall GM Finch on Wonderland had better showmanship, presentation, detailed information, service, and breadth of stock than any of the other dealerships we had seen when previously looking for cars. An excellent choice and I'd recommend GM Finch to anyone I know.
Ben Vandercammen made my transition from Ford to Finch easy. He took care of absolutely everything in a friendly, courteous and professional manner. He got me into my Buick Encore...that I just LOVE!! If you ever need a car, Ben is your man!! You will NOT be disappointed. He will get you into exactly what you want!! I guarantee you will leave feeling excited about your new purchase!!
After comparing prices and shopping online, I decided to give to Finch Cadillac a try and am I ever glad I did! Finch Cadillac was a pleasure to deal to with, they were courteous, friendly and easy. They were able to find my car of choice for the best price. Their sales representative Ben Vandercammen went above and beyond and made the process of buying a car with Finch easy. I highly recommend to see Finch first!
I've recently purchased a 2014 Chevrolet Cruze and I don't have enough nice things to say about my experience! Morgan Crosbie was my salesman and I was very happy with the friendly service we received. He was able to answer any questions that we had, and was very knowledgeable about every feature in my car. He was able to speak technical terms with my father, and in laymans terms with me so I could understand what they were saying. He worked very hard to get me the best deal, and I left feeling very satisfied with the price I paid.
Something that I really liked is when I picked up the car, Morgan went through every feature on the dash, helped me set all my presets and connected my phone to the Bluetooth connectivity feature my car has. He went above and beyond with his customer service, and that was really appreciated.
For my next car purchase I will be going back to Finch, and hopefully dealing with Morgan again in the future.
As proud owners of a new 2015 Equinox LT, we would like to thank Gerry Tracey for making our new vehicle purchase such a great experience! From test drive to delivery of our new vehicle, Gerry provided us with quality, personalized service that went above and beyond! Our future vehicle purchases will most definitely be from Gerry at Finch and we are encouraging friends and family to do the same! If you are looking to make a new/used car purchase, we recommend that you "SEE FINCH FIRST", and ask for GERRY TRACEY!
Thanks again Gerry!
KC and Angie Clarke
We originally were looking for a resonable priced used commuter car. We ended up with a brand new year end at a lower cost, including peace of mind for years to come.
Nick was eager to find the best deal for us, and hunted out every opportunity for discounts, without us even enquiring. He was great at listening and acknowledging our needs and wants. Chris was there to answer any further questions in Nicks absence and Richard really made our day, always filled with stories and laughter. We never felt rushed or pressured.
Great outgoing customer service, felt like family...one that we are honored to now be apart of. The fresh hot coffee with every visit was a nice touch too ;o)
We found ourselves at Finch Chevrolet as a result of our vehicle being a write off in an accident. We Had recently purchased said vehicle and were dreading looking for a new vehicle. Jordin and Paul made the dreaded experience one of the best we could have imagined. The customer service was FAR above and beyond anything we could have imagined from a dealership. I would recommend Paul to ANYONE looking to purchase a vehicle as he genuinely cares and goes above and beyond the call of duty to make the experience stress free and positive. Our first stop next time we are looking for a vehicle will be, without a doubt, Finch Chevrolet.
The experience at Finch Chevrolet Cadillac Buick GMC for me has always been one of highest quality I have ever had. When I pull the doors of the building, I enter into a well spacious, clean environment with smiling professionals who are willing to meet the customers calmly and patiently. It has been 2 weeks since my purchase but it was the quickest and painless vehicle purchase I have had as well. Mark Klein was my sales consultant. It was always a joy to converse with Mark as he gave me more than enough information about the vehicles we looked at but there was much wisdom in the advise he gave as well towards the choices.
Without a doubt, Mark will also be the first person I would seek for guidance and to go to for any future vehicle sales, trade or purchase.
I would also mention that I had other interaction with other members of staff and it was very professional from everyone. I don't know the gentleman's name but I have seen him many times I come to the showroom and from his wear, I believe he works in the service and parts department but on weekend, you can catch him on grill making hotdogs and burgers for the staff and customers passing through. I think it should be noted, he was just as helpful as the sales staff to assist just because he saw my wife and I in the car lot looking at the vehicles on an evening where the office was about to closed for the day.