Vickar Chevrolet worked with my crazy schedule and got me in for an oil change and had a cold air intake installed in my 2020 Silverado that has never been installed in Canada. They did both in less time then most dealerships take to do an oil change alone! The staff were also very professional and nice to.deal with. I will definitely be doing all.of my future service and maintenance at Vickar Chevrolet!
Jamie in service was able to get his team to locate, isolate and eliminate a noise that 3 other GM dealerships could not. Super fast and happy with their work. I highly recommend for all your needs.
My window malfunctioned and it was going to rain. They were able to prioritize my situation and took good care of me. Top notch! Thanks guys!
I had a great experience at Vickar.
It was my first time buying a vehicle, and it went so easy!
I dealt with Courtney as the sales man, and Sheri the finance lady. Both were great to deal with, and made getting into my 2015 GMC Sierra easy.
Courtney was very honest and helpful, when it came to all the questions I had about the vehicle, and made sure I left happy with the final decision!
Sheri was extremely professional, and great with explaining everything about financing!
Great customer service overall!
Thanks Vickar Chev!
I will never be back to this dealership, and neither should you.
I am from out of town and while in Winnipeg my truck threw a check engine light and had a clear misfire in cylinder 1. After some diagnosis and simple checks I took it in hoping for some advice and a quick diagnosis. It took several hours to talk with anybody on the phone, and after getting minimal progress I ended up walking to the dealership just to talk with somebody. I ended up booking an appointment for diagnosis the next day, and dropped my truck off later that day.
After dropping my truck off it was a couple day wait for any news of what the issue was or could be. After receiving the diagnosis as a likely collapsed lifter, they continued diagnosis to see what would be required for a fix - at this point I borrowed a car from a friend and returned home to work.
About a week later I was getting frustrated, so I kept calling the dealership while also working with Chevrolet customer service to help me get through for answers and this did not help much.
After much waiting I finally received the diagnosis that it would require a camshaft replacement, or an engine replacement. At this point I asked for a few quotes for what would need to be done as well as looked at independent garages closer to home.
I received the quote from the local garage by early afternoon the same day and kept waiting to see if GM would assist with my issue as my truck had just passed the deadline for powertrain warranty and was well under the KM threshold at 128000km.
GM would not assist with the issue. I attempted calling the dealership to get some information on price point for the work but could not get through to anybody.
While trying to get in contact with an advisor, I asked another rep about the status of my vehicle only to be told that "the timing chain has arrived", I asked if that was for the wrong vehicle but was assured it was mine as they confirmed my name. After spending the afternoon frantically trying to get in contact with somebody to stop any potential work on my vehicle that is not needed, the day ended and nobody was left at the dealership. Starting the next morning I placed 21 phone calls to the dealership from the time the dealership opened, YES TWENTY-ONE CALLS, until I finally was able to talk with somebody. I found out that my vehicle was not getting a new timing chain and that was another service record. I was also finally able to get a quote from them for the work and I immediately told them to pack my parts in a box and store them in the cab of my truck so they would be ready for pickup as I am coming with a tow truck.
See the attached pictures for how I found my vehicle when I arrived at the dealership. Also note that my truck was left UNLOCKED with all of my personal belongings and tools in the cab while all of my engine parts were sitting in my truck box exposed. At this point it had been in their care for about two weeks, and who knows how long it had been in that state.
After recovering from the shock of the lack of care shown to my vehicle, we loaded my truck on a trailer and got out of there.
I wish this is where the frustration ended, but it is not. Half way home, I checked my truck again and noticed something critical, I was missing my removed cylinder head, and at this point the dealership was already closed for the weekend. Not wanting to mess around any more and with no patience remaining, I sent an email to as many names at the dealership as I could find highlighting this sad state of affairs and indicating that I would be issuing a charge dispute with my bank if things were not resolved immediately. Amazingly, this had results!
If you require communications with this dealership, send an email to everyone!
I can not say enough of the exceptional, most positive experience we had with Vickar Community Chevrolet. A Big Thank you goes to Dave Enns and Clint Hooper for providing us with the best experience in purchasing our 2020 Chevy Equinox. They and all staff that we had interactions with were friendly, provided professional service, knowledgable and helpful in every way to make our experience perfect. The exceptional service that Vickar Community Chevrolet provided us with, will be our recommendation for family and friends. We are enjoying our new Equinox and Thank You for our wonderful experience Vickar Community Chevrolet!
We dealt with the father soon Enns duo, from start to finish they were both very courteous and understanding. We were in there to buy a vehicle for my wife and we actually hooked about that a bit. At the end of it all the van is a great buy. Will definitely be back.
Excellent experience. Very helpful and friendly staff. Nigel took the time to answer the questions.
I highly recommend Vickar Chevrolet
The experience was very positive. From salespeople to management they were attentive to the needs and concerns if the customer and made every effort to address the concern and make it work. Would definite recommend if you are shopping for a vehicle
I highly recommend Vickar Chevrolet. Everyone from the top down is top notch! Great sales team! Thank you for looking after my wife and I!! Complete class act!!
I had the pleasure of meeting a sales person named Drew Baker. Everyone that i dealt with was awesome .a good group of people. I recommend this dealership to every one looking for a vehicle. I am very happy with my new truck
The customer service we had with Andrew was hands down amazing. We had been approved from another company, but Andrew went out of his way to help us get a better deal and to satisfy all of our wants! To anyone looking for a great company to get a vehicle from, do not go any further! Thank you guys for all of the help! We give your company and team 5 stars!
I went there to buy a truck I had seen on their website. It was sold before I was able to look at it, but the salesperson I was introduced to went beyond to find me a truck. My buying experience was a very easygoing event. Everyone I dealt with were friendly and treated me as a friend not a customer. That alone says a lot. When I'm in the market to buy a vehicle again that is the place I'll be going hands down.
The service was the best I ever have. They made me feel like it was important that I was satisfied with my purchase. They went above and beyond
Great location, service, and quality. Sales worker Nigel was A+! Very easy to talk to and flexible to work with. I would recommend him.
They above and beyond to earn my business and when the truck I was dealing on sold they sourced another one that had a couple more options but honored my original payments.
Extremely helpful with my purchase. Jay and all of the people at Vickar treated me well. I love my new electric car. Thanks!
Great place to buy, sales team are very knowledgeable of their products. Delivered my truck, great service!
Needed a running light changed we're able to get me in but never told me the price. Then charged me $99. Add insult to injury they brought me up the wrong car after I paid. Probably not the next stop for any car maintenance for me.
Dropped car off for a 1 PM wheel balancing appointment. Show up at 4 PM still not done. I am told in a nasty tone "well it's tire season so we are running late". I proceed to wait in the lobby. An hour later I've had enough and ask how much longer. Lady asks for my name and says, Oh your car has been done for a while now. Nobody thought to let me know?! Are you kidding me?
As though things couldn't get any worse, they try to charge me $130+ when I was quoted $15 per wheel.
Disorganized and unprofessional. Will never go back.
P.S. Shuttle drivers were a pleasure. Shout out to them.
We had a good experience even though we decided on a vehicle elsewhere this time. Lots of follow up but were never too pushy. Maybe next time!
Great service from Jay and Sam! Very informative, helpfull and honest! Thank you! Loving my new Trax!!
Excellent service...friendly..quick .Ill be back for service and probably when it's time to buy another truck
They definitely left a bad taste in my mouth. Never lived up to their commitment. That's a huge problem with me.
Vickar Chevy is a great place to buy a car. They have awesome service and they have great pricing. I really reccomend going to Vickar Chevy to get your Cheverlet car.
Vickar Chevrolet has the most friendly staff of any dealership I have been too. They are so welcoming and hospitable. Not only is their staff amazing but their prices and quality is beyond exceptional. Vickar Chevrolet is truly something everyone needs to experience.
Great experience, would definitely come back. Damien provided excellent service!
Great service. All the staff is very friendly. Unfortunately, cars will need repairing, especially driving on these ox cart trails they call roads in Winnipeg. I'm very particular and I trust Vickar to fix my car properly the first time.
I had an appointment at 1:30, showed up early and said I would wait for my car. At 2:30 nobody had said anything to me but I noticed my car wasn't in the service bay. Went to look and it was still in the parking lot. I went to ask and apparently they hadn't gotten to it yet and nobody had let me know. So I took my keys and left. They asked if I wanted to reschedule. Why would I? A waste of an afternoon.
Very pleased with my recent service and work done to my vehicle. Joel was a great service advisor and explained everything to me with detail and made sure I understood what was being done.
Went in for recall work (3 items) and the car was done in an hour. Comfortable waiting area, quick and friendly service. Way better than other dealerships I've dealt with.
Went in for a service and a tire rotation. Was told by the service advisor that a retourquing my tires wasn’t necessary. What!!! How about the safety of your customers and others on the road. Common knowledge that this is normal practice. Shame on you!!!
By the way I did it anyway somewhere else and two were loose !!!
Update: I was contacted by a service advisor this morning in regards to my review. Thank you for acknowledging my concerns and owning this. Service up to the point of this review have been amazing.
Hence, the rating change!
Very happy with the 2019 Colorado I bought from here. Sales staff were great and went the extra mile to make sure it was the right vehicle for me. Special thanks to Carlos, Andrew and Rocco.
Always a great place to come. Very friendly staff and willing to accommodate you with your specific needs/wants. Has very comfortable waiting areas.
Always a great place to come. Very friendly staff and willing to accommodate you with your specific needs/wants. Has very comfortable waiting areas.
Always a great place to come. Very friendly staff and willing to accommodate you with your specific needs/wants. Has very comfortable waiting areas.
When I went Vikar Chevrolet I was treated with the highest respect Sam was great and cost efficient. Jamie my sales man was really good. He helped me find the perfect car for me and to my taste! Thanks jay 👍🏾
I was very impressed by the professional and very friendly service I received from Clint! He helped me find exactly what I wanted. He answered a million questions. I am one happy customer!
Carlos is super friendly and easy going, highly recommend visiting him for your next vehicle! 5 stars for their sales team.
However, The reason for my 3 star rate is all due to service.
I have always religiously taken my vehicle for servicing and maintenance, always buy my vehicles from them, but the past 3 service visits have been very frustrating. I do not get phone calls anymore saying my vehicle is ready, Instead i have to call throughout the day to check in and be bounced around between different advisers. I understand that the day can be stressful and busy, but some sort of notice would be nice.
We took our car in for service. Had a few scheduled maintenance things done plus a couple of things that were a serious issue. Spent $1600 and went on our way. It is expected that service and maintenance comes with a price, it is part of owning a vehicle. Where I am having a problem is, the car sounds worse than before. It is making noises that are downright scary! My husband, Dale King went back with the car, a few days after the car was fixed and as soon as it became noisy. He spoke with Jay and one other fellow and they said it was "normal" noise! They ran a diagnostic on it and it showed nothing and again said that it is just normal! They said the service we had is guaranteed and not to worry. So, off my husband went. Well, the car seems to drive fine, but the noise is so unnerving, I am scared to drive it and have resorted to taking the bus! We called and again was told it is normal noise! We bought the car from Vickar and have been satisfied until now. We have only had it serviced there, so we expect quality work. I am very disappointed that they don't seem to be willing to help. I am not prepared to spend more money for something that should have been fixed properly. It was not making these noises when we brought it in. Really not sure where to turn and now I am stuck with a car I am scared to drive!! Very disappointed in a company that I used to have faith in.
Brought my car in for a recall fix. I was told that if I was dropping off my car for a recall fix, then I could get a courtesy drive back home, but not that day, since they were too busy. But if I came first thing the next day then I will definitely get the ride. Nice, that would mean that I don't have to wait there half the day for the fix. So I left to come back the next day.
Came back the next day, bright and early, and tried to make arrangements for a courtesy ride. Was told that they don't give courtesy rides for recall fixes. Oh, but I was told yesterday by your coworker that I could get a courtesy ride SPECIFICALLY for a recall fix if I came back today. Nope, can't be done. Had to inconvenience someone else last minute to come pick me up because I couldn't stay there and wait.
People make mistakes, I understand that, I was in customer support. The appropriate course of action would've been to apologize and accommodate me with a ride though, (i.e., do what you said that you were going to do).
First time Chevy purchase and I couldn’t be more satisfied with the outstanding service I was given throughout my time at vickar community Chevrolet , I dealt with salesman, Carlos And sales manager, Andrew. Nothing but great things to say about this duo as they were very professional and was able to get me the vehicle I wanted. Would definitely recommend any future purchasers to deal with this fine dealership and there amazing team of employees.
My sales associate was Jay and he was fantastic! He was super friendly and informative! I was able to happily purchase my first car with his help! If you're looking for a new car I highly recommend coming here and working with Jay! You will not be disappointed!
My husband and I had a meeting set up with Andrew to discuss us buying a new van in the near future as our 2004 Chevy venture van’s life was coming to an end. We were not in a rush but it just so happened a 2013 Dodge Grand Caravan has just come in and we were able to take it for a test drive to see how we liked this style but really anything was an upgrade from what we had.
Andrew informed us that he was headed for holidays and Jay would take care of us and that’s exactly what he did. We ended up buying the van we test drove a week later and both guys were polite, knowledgeable and not pushy at all. We would highly recommend these 2 sales guys as we don’t have a single bad thing to say
The service at Vickar was amazing easy to deal with .Malik and Karlee and staff were patient knowledgeable and not pushy to make a deal.
This was my and my wife's 4 vehicle we bought and I have to say 100% satisfied with are new Tahoe LT.
If you looking for nice and Patient people to deal with ask for Malik and Karlee.
Great job guys👍👍
I bought a new 2016 Cruze from Vickar Chevrolet last week and I must say the experience there was just AMAZING. I would strongly recommend Peter as he is a very professional, responsible, friendly and patient salesman who values his customers. He even gave me a instruction document he made himself to tell me how to set Onstar for my new car. I felt very comfortable dealing with him and I believe you will get the same feeling as me. As to the after-sale service, he emailed me with caring and sent me the picture he took for us. Seeing my daughter's happy face on the picture, I think I made a right decision.
Our salesman was Jack Campbell. We were looking for a 2013 Equinox, and saw one in the showroom. We had just started looking, and by the time we decided on the one in the showroom, it was sold. Jack searched and found us a red one in Alberta. Because of weather delays and the fact that we had sold our 2006 Equinox already, Jack was very quick to offer us a demo model to use while we were waiting for our car to arrive. We were very happy with the service provided us and we would not hesitate to refer our friends and family to Jack.
I have always had great service from Vickar Chevrolet, both from the service department and from sales. Steve Lips is fantastic, and I can't thank him enough for helping me purchase my new Chevy Trax. I tell everyone how much I LOVE it!!
If you need to buy a vehicle, see Steve Lips. If you need to service, see Jason Unrau. I highly recommend both of them.
I traded my 2006 Chev Impala for a 2013 Impala last fall. I am familiar with this vehicle and cannot report any dissatisfaction. Good on gas comfortable ride. What more could I ask for.
My husband ordered a 2014 ZL1 camaro which we're picking up today April 22nd everybody at the dealership were very happy for him, Cole was our salesperson very friendly guy. On March 15th I was very happy with the service, 0% financing we received on the purchase of the camaro so I bought myself a 2014 equignox, I think Cole was a little stunned that we bought another vehicle from him. I was also really happy with the receptionist Diana she was very friendly and helpful. Very happy to deal with Vickar and I love my equignox!!