I went to the dealer to purchase a used car I saw on Kijiji - and ended up dealing with Travis M from sales. He was extremely engaging and did a fantastic job throughout the whole investigation and buying process. They not only did I negotiate a better price, they then added in extras like a full tank of gas, free oil changes, changed over my winter tires and washed the vehicle for no additional charge. I would expect this level of service when purchasing a brand new car - but I was thoroughly impressed that they would go the extra mile on a used vehicle. I would highly recommend this dealership to anyone looking for either a new or used car - they feel like a mom-and-pop kind of dealership, and they treat you like family once you get in the door. I am giving them my highest recommendation as a dealership - something that I do not give out lightly knowing that there are a lot of choices out there.
Service, quality of the staff, house keeping, direction... all of the above should have 6 stars in my opinion. One of the best GMC dealership i've visited.
Excellent experience! Daniel was awesome to deal with, I’m from B.C. so deal was made over phone an texts, no surprises. No extra costs, car was as described, awesome communication! I have purchased many
vehicles and this rates among the best experience. Daniel and James Achty ensured I was totally satisfied with my purchase. I would highly recommend Daniel and James to everyone I know if they are purchasing a vehicle! I’m a very happy customer! Thank you again.
If I could give more than 5 stars I would, Curtis was very accommodating; was my eyes as I was not available to view the car in person and sent detailed notes, pictures and videos of the car. He was completely honest and fair with the add ons I was looking at purchasing and everything was completed in a timely manner for a prompt pickup to fit my schedule. I was happy with the 2019 Golf R when I arrived in person and didn’t come across anything surprising, a lot more dealerships could benefit in having more employees like Curtis and his team!
Nice place to wait while vehicle is serviced.
Very nice aquarium.
Want to thank Darren Short in the leasing department i have been buying vehicles from Ron Hodgson SINCE 1997 and just leased a 2020 vehicle,Darren Short is just amazing at his job ,I would highly highly recommend if you are going to lease a vehicle or purchase to go see the incredible Darren Short for leasing or the rest of the group for purchasing ,Thank you Ron Hodgson for having incredible employees and being the best dealership ,and Darren Short ,Thanks again
James and Randy were amazing to work with and really helped me out getting my first car. So glad I got to buy from here and I will for sure be passing on their names!
I was helping my niece to buy her first vehicle and went to Ron Hodgson to look at a SUV we saw online. We were helped out by James and Randy and we couldn’t be happier with our experience! They were friendly, helpful, patient and honest. They far exceeded our expectations and I would highly recommend them! Thanks guys!
Extremely poor experience compared to other dealerships. When negotiating over text, I was led to believe we agreed on a price and a printout of the quote wasn’t necessary as it was in the “text”. Went to sign the agreement the next day and it $7000 more than what was agreed upon in text. Was simply told to sign on the line when handed the agreement without going over anything. Wasted two days shopping at the dealership and when walking out of the deal was still being pressured by sales staff to sign for the much higher price.
I was traveling in from Peace River for a family emergency and started to experience some problems with my new truck. I pulled into GMC in St Albert and Dwayne was quick to help and have me on my way again..so helpful and one less thing to worry about. Thanks so much for your quick response.
Absolutely terrible service!! My wife and I went to a couple of dealerships shopping around, decided to come here for a third option. Not only were they higher then every other place, when it came time to sign papers, they completely took advantage of my wife. They told her the vehicle was higher then we negotiated, they sold the extended warranty for more then we negotiated, she wanted a lower payment so she she put $3000 down which they pocketed. They gave the banks a completely different bill of sale then she Recieved. They told the bank the vehicle they were selling was different price then what was on the bill of sale and also the $3000 down was never on the bill of sale. They tried pocketing roughly $4000 of my wife. I would NOT ever reccomend this place to anyone. Make sure and triple check numbers before deciding to purchase.
Travis was a fantastic salesman! I felt like this family owned business was definitely the best way to go. The staff here all work hard and they definitely were honest with us and extremely friendly and accommodating. Highly recommend this place if you're looking to buy a car.
From the time I walked into the show room , until I left with two new vehicles, Mikko and Nithin treated me like I was the only one that mattered. They were informative, professional, outgoing and a delight to deal with. This was by far the best new car experience I have enjoyed in 40 years and 8 car purchases.Highly recommend Ron Hodgeson Chev GMC, with Nithin & Mikko.
TERRIBLE SERVICE, I will never buy a vehicle from them again or take it there to be service. Service team said they did all the jobs under warranty for my vehicle but nothing was done or fixed. When brought to their attention nothing was done to right their wrongs. They want business but yet don't have good customer service to support it. I will be going to other GMC's from now on, took it to Sherwood GMC and they did a wonderful job and the best service!
Bought a truck at RH in 2019. Overall very happy with the truck and the service. Just had it detailed (May 2020) and it looks incredible. James (used department) was extremely helpful in making the sale and the detailing happen.
What a pleasure to deal with after some of the experiences I have had with other dealerships. Danny, the salesperson treated us, the customer the way we hope everyone would. His attitude and the manner with which he dealt with us must be a great asset to the dealership.When we were in a bind and needed temporary transportation he immediately loaned us a courtesy vehicle. This dealership offers no pressure in making a sale and the paperwork end of it is done quickly and efficiently.We would highly recommend this dealership to anyone looking to buy a vehicle.If it was possible, I would give this dealership a ten star rating!
The service department needs to get thing straight. You wanna make an appointment to bring in your vehicle and you pic a day and have to drop it off on a first come first bases. And quick service you need to make an appoint, even though sigh say "No Appointment Necessary". I will never take any vehicle to then ever.
If there was a “no star” or a “negative start” this service department definitely deserves that but more so their 20 year veteran service technician. If only I could post pics on here and the paper work…customers bringing their car here would think twice.
I wanted to purchase a 2009 Cadillac Escalade from a private sale but I wanted to do my diligence to get it all checked out and feel good about purchasing a vehicle that I always wanted. I had asked the seller to bring it to get it inspected to make sure everything was good running order ESPECIALLY the suspension. They had the vehicle for about a couple hours and I get the call that the truck is ready. Myself and the seller both came in and got the truck, I had asked what is wrong with it. They said minor wear and tear…nothing to be worried about. (Fluids need to be changed, bulb is out, leak in exhaust, tie rod ends need replacing soon) minor things. The one thing I asked “IS THE SUSPENSION OK??” I know that can go and AND I don’t want the truck if the suspension is not good because its costly!! The service advisor says “ for its age…its in great shape”. I was so happy to hear that so right there I signed the bill of sale and bought the truck.
I drove the truck home and noticed the ride wasn’t smooth and still excited I had the truck. 2 days later the truck had a rough idle and a warning light comes on saying “loss power” so I immediately got it towed to a very known shop near my house to get it checked and told them to check the engine and the suspension. I get a call back from the shop I brought it to and they said I need a throttle body and I also need a new axle and that the one on my truck is RIPPED. I was shocked because on my inspection sheet is said the cv boots were good and the suspension is good. Me being shocked I went right down to the shop to look at it myself and sure enough it was ripped and was ripped for a while because there was no grease in the boot anymore. Then he mentioned the front struts and shocks were bad as well. Had I know I would have NEVER even touched the truck.
I immediately went back to Ron Hodgson to tell them what went on and showed them pictures. The service agent went to the back to see what happen and sure enough he came back with excuses that the tech gave him. SUCH BULLS#!T… HE CLEARLY MISSED IT. Had I not had it got checked at another shop..that eventually would have broke on the road with my kids inside. Major safety hazard!! The service agent asked me to bring the car back but I the other shop had already repaired the boot but I did bring the part back to show them. Then Ron Had no excuse but they said they would give me a refund on my inspection! Also told me I should have asked for a suspension inspection…EFF that inspection is an Inspection!!! I Had complained and the service guy tells me “its above my pay grade!!” Don’t tell me that..this is your job as well!!
This truck is so unsafe for me and my kids and I can’t believe a well known dealership missed this AND give me excuses after the fact…just admit to it and this would have been different. Pictures were there in black and white. Now im in $8k more to fix this truck.
Long story short. Don’t bring your vehicle there. I also advised 2 of my buddies WHICH bought escalades from there not to bring them there for service. I will definitely be calling AMVIC and filing a complaint as well.
VERY UNHAPPY CUSTOMER!!
It was a great experience . I buy malibu from them Danny such a professional and patient sales person. From start to finish everything very satisfied! Finance guy mike also very good. Professional people very happy with this dealership, quality truly shows! I will definitely use this dealership for future transactions.
It was great experience buying a Toyota from them. James is awesome. He goes above and beyond to get a car that fit your needs. He is extremely helpful, friendly and respectful. I highly recommend them. If anyone needs a car they must see James, Thank you for this car I'm loving it and James you are fabulous!
I purchased my truck and have serviced my truck here now for the better part of a year. I've always had very quick, prompt service without any hassle. This dealership was recommended to me by a friend and I will recommend the same to anyone else I know.
After an accident left us dealing with the headaches of insurance and needing a new vehicle,Travis Mourits was there!
He was amazing, made sure we knew what we were getting, and was very clear on the process we needed to take. He had the vehicles we were interested in ready for us to look at when we got there! Showed us all the features and helped us set up our new vehicle before we drove it away. Travis seems like a very humble man who was well knowledged in many vehicles and the features they had.
He ensured we had great, time efficient service. He really made this process easier for us.
I would HIGHLY recommend him ( in fact I've already recommended him to 2 others) because He doesn't make it feel like your just a customer, He makes you feel like your family or a good friend. That is something I have never experienced before on a vehicle sale aspect. My husband and I are very happy with our service received and our new Vehicle! Thank you Travis!
Great Service Department. Knowledgeable Service advisors along with great service technicians. Rapid Lube available if your vehicle requires an oil change with minimum inconvenience. With their diligence have never had to call roadside assistance while on any road trip! Not bad for a 26 year history of having my vehicles serviced there! If you are someone that has moved here and were used to the Service Station personal service this is the place to come. Your vehicle is only as good as your service team and how you allow them to service your vehicle. I call it my bumper to bumper place to go From Front of the dealership to Rear. You always finish first here!!!
From start to finish nothing but satisfied!
Professional people very happy with this dealership, quality truly shows! I will definitely use this dealership for future transactions 😁
Had a wonderful experience here, dealing with Austin. We had been truck shopping for half a year and we finally found a dealership where the salesmen treat you well and are willing to appreciate you giving them your business! Austin went above and beyond. Very pleased with our experience.
It was an awesome experience dealing with Manny! He went above & beyond to ensure everything went smoothly with the purchase of my new Chevrolet truck.
I would reccomend going to see Manny for your next vehicle. He will take great care of you!
Thanks again Manny!!!
My salesman was great, financing Was top notch, but the service department needs to give their head a shake. Waited over 2.5 hrs to be told my car wasn’t done when all it needed was a tire rotate and am now finding out the winter tires they sold me came with the wrong lug nuts. Won’t be servicing another vehicle there but will buy one from there.
The atmosphere of this dealership is unlike any other I've been to. They're eager to help and meet expectations. They ask questions to find be best fit of vehicle for your needs.
I had the absolute pleasure of having Ben as my Salesman and he got me into a dream vehicle with everything I could have asked for.
This family owned dealership is SO much better than any other I've been to.
Thank you again to the Ron Hodgeson team!
Shane Osepchuk is the best salesman ever!!!!
Once again Shane did a great job as I purchased my 2016 escape today and a big thanks to the finance department to make it all possible. Excellent service A++++!!!!
Best dealership I have been in in a long time. Very friendly and nobody is pushy in trying to sell you into something they are trying their hardest to get you into a vehicle that you can afford and helping you right when you get into the door. Once again A++++!!!!!!
Our business is growing so our vehicle needed to as well! Travis found us wandering around the lot looking for a truck my husband spotted online. He asked a few questions on the way to the showroom and within minutes we were off for a test drive.
Very personable and not the least bit 'salesy' we knew we were going home with something. Travis introduced us to Adam, a larger than life personality, who walked us through the whole financing piece with ease.
Now, thanks to the outstanding customer service we received here, our business is ready to level up our own brand of service for our customers!!
Thanks guys!!!
Thank you for making my car shopping experience an excellent one. Austin in sales was patient and very knowledgeable about the vehicle I was interested in. He was professional, kind and quickly answered any questions that I had. I recommend visiting this dealership and Austin when searching for your next vehicle.
Best dealership in town. Straight forward and no fuss . They get back to you quickly and will not screw you over like the other dealerships in town . Good selection of used vehicles. They go over and beyond to help you out.MIKO and Curtis are awesome to deal with.
Absolutely wonderful experience! Daniel was hands down the best salesmen we’ve ever dealt with. Very knowledgeable, not pushy and really patient with us. He really went above and beyond for us. Definitely the guy we’ll go back to and recommend him to anyone.
Yemi and Anthony in finance made the purchasing experience a total breeze and were just awesome to work with. Anthony went through everything thoroughly and made sense of all the financial jargon. All around great experience and superb dealership.
I recently purchased a vehicle at Ron Hodgson and had the pleasure of dealing with Danny. After going to different dealerships and experiencing extremely pushy salesmen and unprofessional business, the experience at Ron Hodgson was like a breath of fresh air. From beginning to end, Danny made the (previously dreaded) car-buying process easy and painless with his down to earth nature. He was transparent about everything and there was never any pressure. He went above and beyond! I will be sure to recommend Danny to others.
We had a great experience with this dealership. Manny helped me go through my new 2019 Buick Enclave. He was transparent, not pushy and very easy to talk to. I also believe I received a very fair price for the vehicle I purchased. Adam helped us through the financial side of things and was very helpful as well and very easy to talk to. We had our two young girls with us when purchasing this vehicle and Adam and all the staff made a point to welcome them, which made our experience even better. I would definitely come back for my next vehicle and would highly recommend to others.
We had a remarkable experience working with Danny. He listened to our needs and found some suitable vehicles for us to consider. Danny explained the buying steps throughout, and introduced us to the other team members involved in the process. We've never purchased a vehicle so quickly and painlessly. Thanks Danny!
I recently bought a car from Ron Hodgson in St. Albert thanks to Danny! He was extremely helpful and very honest with me during the whole process. He was very responsive when I messaged him with questions and we had great communication throughout. I'm super satisfied with my new car and the customer service from Danny and Ron Hodgson.
Had the pleasure of dealing with Danny! I will deff go back and deal with him for my next vehicle! He was very professional, friendly and IMO very Genuine and honest! He was very quick to respond to messages! He went above and beyond and I am extremely happy with my new wheels! 😊 Thank you Danny!!
Bought a used 2018 VW Golf from their inventory. The sales staff (Danny) was great. Opened and closed the deal on the same day at a great price. They respected the fact that I was an informed buyer and knew my price point. Haggling was firm yet equitable for both sides.
Had a very good experience with this dealership. Danny helped me go through the vehicle I was interested in. He was very transparent, not pushy and easy to talk to. I believe I also had a very fair price for the vehicle I purchased. Adam helped me through the financial side of things and was very helpful as well and also easy to talk to. I would definitely come back for my next vehicle and would highly recommend to others.
100% one of the best experiences I've had when purchasing a vehicle. Not once did we feel pressured or made to feel like we were jumping into something without knowing the full scope. We had the pleasure of working with Manny and he made the whole process go by so smoothly, and it was very apparent that he cared and put our needs first in terms of getting us the best deal possible. I would highly recommend purchasing a new or used vehicle from this establishment, and do yourself a favor - if you go in, ask for Manny. You won't regret it! #TeamManny!!!
I fully recommend this dealership, I'd go 10 stars if I could. Everything about our experience of buying a new truck was positive. Randy, our awesome salesman did not pressure us whatsoever and worked with us to fully meet our needs. He kept in full contact throughout the process and was very helpful. The whole team atmosphere within the employees of all departments is second to none. If you find yourself looking for a vehicle check these guys out.. ask for Randy and tell them Ian Chalmers sent ya :)
I fully recommend this dealership, I'd go 10 stars if I could. Everything about our experience of buying a new truck was positive. Randy, our awesome salesman did not pressure us whatsoever and worked with us to fully meet our needs. He kept in full contact throughout the process and was very helpful. The whole team atmosphere within the employees of all departments is second to none. If you find yourself looking for a vehicle check these guys out.. ask for Randy and tell them Ian Chalmers sent ya :)
From the day I purchased my car in August of 2018 to oil and seasonal tire changes, the staff at Ron Hodgson have been very efficient, effective and accommodating. I feel completely at ease leaving my car in their good care. Glen is a very lovely person to talk with. Thank you
I had to have a sensor changed in my car and Jerry greeted me both days in the shop. His attitude, smile and great nature made my day. I worked with Sean (service consultant) who was fantastic and went out of his way to help with another question I had even though it was not in his area of expertise. Overall this a great dealership and service department and I recommend them to everyone.
The service at Ron Hodgson has exceeded any expectation I had of great customer service. The staff was exceptionally professional and courteous, and went above and beyond to ensure that I would buy a vehicle I would be satisfied with. My credit was not good, but the Finance Team worked their magic and not only got me approved, but were able to help me put things in order so that my finances would be comfortable. I am very happy with the purchase of my 2018 Chevrolet Malibu , and would definitely recommend purchasing from Ron Hodgson.
Thank you,
Jenn Vogl
Overall it was a good experience. I was helping my daughter purchase a brand new Sonic. Shane was SUPER friendly , as was Mike Erickson. They were helpful and professional. Mike Erickson had the paperwork done in a heartbeat. They were both upfront and honest.
Wes was our initial salesman, but he was so rude to my daughter and I. He also lied. He told us that he had two Sonic's 'on sale'. Then when it came time for the numbers, I tried to get the "sale price" from Wes and he said that the sale price was different for everyone. The actual "sale" was the rebates she was entitled to. That's not a sale?
So at that point, my 19 yr old spunky daughter asked to finish her dealings through Shane. I wouldn't recommend Wes to anyone. When the time comes for me to get a new vehicle, I will be seeing Shane.
Dean is fantastic to work with.
I gave Dean and his associates at Ron Hodgson 100% marks because they earned them.
I first met Dean when I took a walk away from another nearby car dealership because I was too annoyed to stay. Dean saw me sitting on the rocks outside the old Ron Hodgson location, and came over and talked. As I was talking, I mentioned the difficulties I had with the other car dealer, and that my wife and I were hoping someday to own a hybrid. I was so impressed by Dean's friendliness and knowledge that I gave him my number so that he could let us know if he had anything interesting. I did not plan to buy anything at the time, and Dean knew that.
Dean invited us out to test drive a Smart Car, and we decided that we were not interested. There was absolutely no pressure from Dean. He said that he just wanted to make sure we wound up happy, because he wants to establish a business relationship, rather than a one-off sale.
Much later, Dean gave us a call because Ron Hodgson had just gotten a Kia Optima Hybrid on an estate sale. He wanted us to come in immediately because he knew it was just what we had been looking for -- we fell in love with the car, and did a trade-in right away. Dean has been amazingly supportive throughout the whole process, and it seems as if he is going to be supportive as we go forward.
I would recommend Dean and his colleagues to anyone looking for the right car -- if you let him know what you want, you will not regret it!
This is the only place I've gotten my vehicles at. I have purchased 3 from Coach he is by far the best! The recent purchase Coach helped me over the telephone as I'm not located in the City right now. I told him the kind of vehicle I was looking for and he came through with everything I wanted. This man went above and beyond my expectations and as far as costumer service went they are above all. The day I went to do my trade in, well lets just say it was not my day at all. And to compensate my disastrous day Coach rented me and my family a very nice room. Now what sales man would do such a thing. Top notch keep up the good work guys!
Great and friendly service
Dwayne in the used car dept. was very friendly and knew what we wanted. He went out of his way to find the vehicle that met our specifications. Great service Dwayne and we hope to do more business in the future. Will definitely recommend Ron Hodgson to our family and friends.
I came in to look for a replacement for my work pickup truck. Shane asked me what I was looking for and immediately set me up with a smoking deal on last year's model pickup (2013 Sierra Crew), and a 2014 GMC Sierra Crew All-Terrain. Awesome trucks. Exactly what I was looking for. I went with the 2014 and gave Shane a list of accessories that I needed. He gave me a timeline that it would take to get them installed. Since I needed a vehicle before this truck could be ready, Quentin set me up with a car to drive for a couple days while waiting for the truck. After delivery of the truck, I looked over the quality of the installation of accessories and they were very well done. The truck was completely clean and well presented. Totally worth the wait.
Hands down, the best part of dealing with Shane Osepchuk, Quentin Siffledeen and the entire team at Ron Hodgson were that they listened to my needs, told me what was available and let me choose what I wanted. They made this a great experience and put me into the exact vehicle I wanted. I'll be sending all my friends there.