Excellent service at reasonable cost.
If you own a GM product best place to have it serviced or repaired in central Alberta.
Just wanted to send Stephanie a huge thank you for helping us out of an unexpected breakdown jam. She was super helpful and knowledgeable. Her heartfelt kindness, and the kindness of all the people that helped us in Rocky, literally restored our faith in humanity.
When getting a new vehicle of getting work done on one I find it hard to trust dealerships. It always feels to me as if they are trying to get more out of you not here at edwards I always feel like they are doing there best to serve myself in th best possible way. I would recommend going here.
Very reasonable to deal with.
Bought a used vehicle from Mark who was good to work with. Had a few issues with the truck 4 months later, spoke with Zach and expressed my frustrations.
Buying a used vehicle has no guarantees, and I am truly impressed that they would listen to my concerns and stand behind the vehicles they sell, because they sure don’t have to after 4 months of use!
Thank you so much for helping me out, I truly appreciate that there are still some good, honest, respectful and professional businesses out there. You guys are one of them!!
Sincerely
Nicole H
Got the part I needed with no call ahead. Great group of people. Very helpful!
Great customer service from their RV tech.
Family owned business, good inventory and very nice dealership. Good service.
This Dealership has been around since the cows came home. It is third generation business that has been taking care of all of us in Rocky Mountain House for many years. They are a good family run and Community Minded Business.
We owe a debt of gratitude to the staff at the service department for repairing our truck on such short notice! We has a camping spot reserved for the night and they did everything they could to obtain the needed part and get us back on the road at a very reasonable price point. Hats off to Karissa and the gang!
We just got our vehicle detailed and what an amazing job they did! It looked like it was brand new, never been driven. They removed melted crayon off the carpet and I think they even polished the seat belt buckles!. Thank you Edward's Garage!
Great hosts for our WCCC (camaro) group. Staff friendly and some great vehicles
I am not very impressed with the Quality of service. This was our first experience and not a good one. We had a recall done that consisted of a few things. One being a new catalytic converter and new exhaust pipes before and after. The mechanic hooked a brand new exhaust pipe to a muffler that wad split down the side releasing exhaust fumes and making a ton of noise. There was no mention of it, no call to see if I would like it changed and no mention of it on the work order. I completely understand that it would not have been included in the recall and would of cost me extra. I think that falls in to some sort of quality control problem. I am sure that after doing any type of exhaust work you are required to check for leaks. If he checked for leaks on the connection of the exhaust pipe to the muffler he would of gasped for air with the carbon monoxide that was coming out on to his face. The other concern I have is that I called to ask what happened and why I was not notified. I called and left a message after trying to reach someone 4 times. Finally I talked with the Service Manager to explain my frustration and he was automatically in defense mode explaining how it was not their fault and not a part of the recall. We chatted for a bit and I thought I finally got my point across. I thought he finally understood that it was their fault and it was negligent on the mechanics part not to notice this on his inspection of the work completed. We left the conversation with the service manager going to talk to his mechanic and see what happened. He assured me he would call back and let me know his findings. That was last Wednesday? I think that knowingly sending a vehicle out on to the road with an exhaust leak and not informing the customer would fall under some sort of violation under government restrictions? Needless to say I am not impressed with the service at Edwards Garage in Rocky Mountain House.
No Response from anyone? Where is the amazing customer service that everyone is talking about?
We purchased our RV from Terry, he was very knowledgeable, patient and professional. I would highly recommend Terry and the team at Edward's Garage for your next vehicle or RV. Thank you for the great service!
Their service department is pretty phenomenal, from the RV, tires, to the Quik lube. The Quik lube guys are friendly, thorough and never disappoints.
Over the past years we have bought 3 vehicles and one RV from Edward's Garage in Rocky. Every time we have been impressed with the level of knowledge from the sales staff and their quality service.
Edward's gets 5 stars everytime weather tires, service or buying a vehicle. Stephen Kennedy was our recent sales person and he worked hard at finding us the perfect SUV. He also helped us tremendously in knowledge and going the extra mile. Sue in finance also a awesome lady treated with such respect. Rochelle at customer service also amazing. And Stephanie in the service department always so friendly.
Thanks Edward's
We purchased a new ( demo ) truck in Dec 2020, Our sales consultant Stephen treated us with kindness and was very personable, he genuinely listened to what we were looking for and after some weeks of searching he was able to find the truck that was right for us, The overall experience was positive and we drove away feeling that we weren't just a sale or dollar sign. A huge shout out to Darcy , who greeted us with a smile from the service counter as we addressed some minor issues, and for Travis who fixed those issues and also the ones we weren't aware of, Travis also installed a bush guard bumper and he did a fantastic job! Another shout out to Timothy from the Lube Service Bay who was friendly and meticulous.
Purchased a used truck earlier this month, Terry was very helpful and Sue worked hard to get the financing that I required. Great experience. Thanks
Broke down in my truck passing through RMH, the service department took us in and had the problem fixed in about 2 hrs. They even let my moms dog wait with us in the customers lounge. 5/5 if I lived in the area this is where I would take my vehicle. Excellent service!!!
Always come here to get my oil changed, and there was a differential nut they could not break loose so they ended up squeezing me in to the mechanic shop to make sure that it's taken care of.
Great people. Great service. Very friendly and knowledgeable
If you want a great experience purchasing a vehicle definitely go to Edwards Garage! We shopped around a bit looking for a good used truck. Most dealers we're happy to show us all the features of a truck we liked but not Edwards, the first thing Terry did was show us a copy of the inspection report so we could make a decision based on facts. The honesty and desire to get us a fair deal was overwhelming. They weren't trying to sell us anything, they were all about assisting us in making a good choice. Sue made the paperwork easy and seamless. Thank you Terry and Sue, we are so happy with our "new to us" truck!!
Working with This staff was a great experience. His customer service and knowledge is top notch. All my clients love him and mention how quick he is on emails. They shine just like a Diamond!
Good working condition. Wonderful service prompt. Highly recommend.😘
Got a new water pump installation costed close too 1000$ wasn't even the issue with my truck, was still over heating another 150 they charged again for diagnostic wanted another 1400 for a new fan motor. Service department there just out too rip people off for money and parts DO NOT bring your vehicle too them!
Highly recommend!! I am from Red Deer and would definitely travel here to purchase a vehicle again. They were so accommodating with my schedule and I was able to come in after hours to purchase my new car. I really appreciate how friendly and easy to deal with everyone was. They really went above and beyond what any other dealership in Red Deer or Calgary has ever done for me. Thank you so much!
Amazing experience and service!
We had a breakdown with our campervan while driving through Rockey mountain house.
It was lucky that the garage was close by so we spent the night on the parking lot to let them have a look at it the next morning.
We figured out that our transmission is burned ... Worst nightmare when living in a van.
So we had to order a new one. They also tried everything to find the cheapest one possible for us. Sadly the shipping time turned out to be a week, so we asked the owner if we could sleep on the parking lot for this time (we couldn't move anyways) and he was super friendly, let us stay and use the waiting room + wifi and plugs ... He even said if they would have showers, we could have used them.
After a few days of living on the parking lot all the staff knew us and was super friendly, on the weekend the owner itself came to the parking lot even though they were closed to take us for a ride in his car to show us what we could do in the town.
And after a few days of waiting the service person who was responsible for us told us, that his friend wants to sell a van, same model as mine just a bit older for a price less then what the transmission would cost and that we should check it out ... So we ended up buying this van.
They took the transmission out for us and put it in my van. Also they replaced a few rusty parts with better parts from the other van to safe time and keep the costs for the work low.
The solution with the other van safed us much time and money and we were back on the road sooner then expected which made everything way more relaxed in the end.
Overall the staff was super committed to our problems and they did everything to help us.
It sounds strange but it was actually a great experience living on this parking lot and in the end we were even allowed to fill up our water containers😂
Thank you for everything Edward's Garage :D
I brought my truck in for a front end inspection, thinking the worst they told me it was just mud in my tires! Best service I have ever gotten from a dealership shop!! Would recommend anyone to go there for service*
Been coming here for a while now. Excellent service from everyone I've interacted with. I've recently opted to just start coming in to talk to someone for everything because the new phone system is the worst. You end up talking with someone on the east coast and then they try to transfer you back to the dealership and can't get through to anyone. Doesn't make any sense.
UPDATE: New center cap was ordered and installed, big thank you to Edwards garage service staff for making things right
Talked to service department and they are facillitating a center cap replacement.
Responses to this review and the positive action of the service advisor in this matter are appreciated.
I just spent an hour and 20 min. On the side of the highway looking for my center cap that was failed to be reinstalled correctly.
I know little to none about cars and I forgot his name the older mechanic on Saturday’s was super friendly and helpful as he explained what he was gonna do and look for and why. Very transparent and instantly became the main people I go for regarding my car
I was looking for a used car and Terry found me one immediately at a reasonable price. And he went above and beyond to make sure I was back on the road within a day. I recommend Terry for your new car purchase
Incredible customer service and I'm very happy with my vehicle!
I live in Red Deer. First time purchasing a vehicle and the crew there were very patient with me and did an amazing job explaining thoroughly and honestly the answers to my many questions. I walked away feeling educated, not sold and I'm very pleased to say that I'll return for my future vehicle needs.
Highly recommended. Talk to Zach. He's your boy.
Amazing customer service. I am from Calgary and work full-time, so the only day I could come in was a Saturday. I was originally given the number for Dale, and he gathered the paperwork for me to come see it. It turned out he was not on shift that Saturday, but he gave me a heads up and told me the name of the salesman who would be helping in his absence. Terry had the vehicle ready to go when we got there and was very professional and obviously very focused on customer service. He told us many times he wanted to make sure we had a good experience. He introduced us to Sue in finance, and she continued the same amazing customer service through the financing process. I was able to test drive, finance, and drive it off the lot same day, which is great because I live far away. Would recommend this dealership to anyone - outstanding experience.
Good prices and great to deal with!
I'm a Ford guy, but, I was there for an RV part as these guys do that thankfully. We were camped at Bighorn the first wknd in October/19 and the propane regulator packed it in the first night. That 5th wheel was like a fridge over night!! Travelled into Rocky to stop at the competitor RV place thinking they would solve the problem for sure... but they were only open weekdays at that time of year. Not Edward's. Not only were they open but they actually had that regulator hanging on their display shelf. Sold!! The guy at the counter was very helpful as well. Thanks guys!!
Good place
Purchased creekside 27bhs in 2016. Trailer had multiple issues from delivery. Never any follow up.
Final issue was discovering they installed a 5000lb towball on the weight distribution hitch they sold me on a trailer that has a 11,000 lb GVW. E- mailed Zach Kennedy with no response to this issue.
Rv technician had no idea on setting up weight distribution sytem and outdoors rv pdi checklist was substituted for their own. They had one good rv tech who no longer appears to be with them.
I was an out of town customer. Its taken me 18 months to sort this trailer out.
I gave them 2 stars as trailer issues were due to poor factory assembly of floor structure.
Have had some recall and service work done here. No problems at all. Amanda in service is excellent at her job.
Consistent top quality service from Edwards. Always courteous and caring and skilled mechanics and staff.
Phenomenal Group! Bought a Blackstone RV here and will be back. Every product has its issues but how its handled is what I pay for. As for the negative comments stated above that I just read....Sound like a couple of illiterate clowns who wrote them.
Welcoming dealership They hosted us from the Western Canada Camaro Club.
Best place ever. Very accommodating, helpful. Bought from them and take our vehicle to be updated or repaired there. Very happy with the all around service
Best place ever. Very accommodating, helpful. Bought from them and take our vehicle to be updated or repaired there. Very happy with the all around service
I recently purchased a used trailer from Edward's. After taking it out for a few weekends of camping , I noticed some damage. I called and spoke with Zach, he made arrangements to have the trailer fixed. I dropped it off on a Friday and Don and his team had the trailer repaired by the following Wednesday. I was very pleased with the turnaround time and their willingness to work with me on the cost of the repair. Thanks again for getting us back out camping.
The trip from Red Deer is well worth it!
Friendly, helpful, honest and fair are some words to describe this dealership. Will definitely return!
We have a RV and we needed an estimate done on it, and due to poor choices the company that it was at did damagesd to it and was to be fix by them. But then we where told sorry we have closed are doors.so I made one call and was told to call Edwards . I have never ever had such a nice person talk to me on the phone like they did.I was not put on hold for an hr . They did say that they are really busy but I was on hold for4 min is all . I was put through to the service department and a really nice gentleman named Don helped me out . Now my RV is on its way to see Don tonight . After 2 other places said they had no time till Dec-Jan and I thankful for Edwards help
Truly Thank you Don in the service department
Penny Hancock ( Fast )
I have boughten 4 vehicles from Edwards Garage with my most recent being a 2014 Buick Verano. My salesman did an excellent job explaining all the features and was able to answer all my questions and concerns. The business office acted in a very professional manner collecting my personal information and handling the financing of my vehicle. The service department have always been able to fix my vehicle right the first time and the courtesy shuttle the provide is extremely convenient.
Edwards Garage is my place of choice. whether it be the friendly sales staff, the service department or even just for a QUICK oil change i have always received the best customer service experience. half the staff have been there for probably the majority of their working lives, this just goes to show that they not only treat their customers wonderfully but the staff as well. I'd recommend Edwards to everyone and anyone!
I bought my 2012 Equinox from Edwards Garage, and i had a fantastic buying experience! The staff are so friendly and honest. i didn't feel cheated or like i was getting ripped off. i'd recommend Edwards Garage to anyone who is looking to purchase, or service their vehicles! thank you for all of your help :)