I would like to first start off by thanking Tony for the amazing truck from Disbrowe. We were in and out in under 10 minutes and they had everything ready! Tony was very helpful in selecting my perfect truck. I couldn’t be more pleased with my experience. I was a first time buyer from Disbrowe and I will definitely be back. I highly recommend checking them out if you are in the market for a new or used vehicle!
The transition from my truck to the Spark was flawless. Everyone at Disbrowes were very nice and courteous. Bill O' Sullivan was our sales rep and did a fantastic job.
The biggest worry for a lot of people when buying a new car, is pushy sales people. Not here! Everybody was very kind, and understanding, and didn't push for anything beyond the basics. Kristen was our sales person, and she was lovely, lovely, lovely!
We're considering buying another vehicle from this establishment, and wouldn't hesitate to do it.
Disbrowe made buying my car a very easy and pleasurable experience. A big shout out to Jeff who convinced me to come in and Andrea and Drew for providing the complete A-1 service in purchasing my vehicle. I would highly recommend this dealership as they have their customers best interests in mind. Thanks Disbrowe!
Excellent service, friendly staff and super efficient!! Made buying a new vehicle stress free process was seamless. Knowledgeable in sales and financing made it a great experience! Thank you so much!! 😊
Special shout out to a very talented Andrea Lindsay who went above and beyond to meet all my requests. Very satisfied would highly recommend!
Laurie
Kristen helped us purchase our van and we had a great experience with her! The process was quick, easy, and she was extremely pleasant to deal with! Great first experience with Disbrowe!
Just got my truck repaired here. Great staff and great service. The repairs were done faster than expected which was nice. Definitely recommend GM vehicles to be serviced here.
Kristen is an amazing car sales person. From her initial welcoming greeting to her knowledge and patience as we made our decision. She went above and beyond by ensuring us that golf clubs do fit into the back of the vehicle with a demonstration of using her own! Great job. Love our vehicle.
It has been a great pleasure dealing with Disbrowe. Kristen and Jeff have made my shopping experience a true pleasure. They knew exactly what I was looking for, and delivered as promised! I will definitely go back for another purchase!
I dealt with Kristen Sanger she made my experience enjoyable. She is a very professional young lady and answered all my questions. I would recommend Disbrowe Chev for all your automobile needs used or new.
First time dealing with this dealership under very stressful situations and JACK deserves a raise. What a pleasant, fair, easy and helpful salesman, as well as transaction. I can't say enough good about this experience, which I don't think I've ever said about a car dealership prior. It's Covid. My car blew up. I'm very high risk. I had to buy a new vehicle. JACK was not only there to give me a hand with this, he went the extra mile. He brought the car to me to test drive, disinfected it thoroughly before leaving it with me, gave me time to think about the purchase, speedily got the paper work together and negotiated a fair price, while promptly returning all my calls within moments. He even provided me with his own personal car as a loaner until such time as we found me the right car. I am so grateful and impressed with his level of dedication to customers, his service, and work ethic. If his boss is listening, JACK deserves a raise. He has put a lasting positive memory on the face of your business. We ditched our old dealership and went with yours over the treatment and fair pricing we received from JACK. Congratulations to the dealership and to JACK, what a credit to your workplace you are. Thank you.
Our experience purchasing at Disbrowe was amazing! Their Wonderful sales lady Kirsten answered all our questions promptly and provided the most seamless car buying experience I have ever had! Thank you and we will defiantly refer you to anyone we know looking to buy!
We had a great experience at Disbrowes. Our friend and GM Jeff took great care of us and we are more than pleased and very happy with our purchase. Thank you team Disbrowe
Disbrowes was excellent to work with and found me exactly what I was looking for at the price point I wanted! Kent was amazing to work with!
THE BEST GM DEALER I HAVE VISITED FOR SERVICE ON MY 2015 CHEVROLET CAMARO 2LS SPORT COUPE!
Very Polite, Kristen was great at answering my questions and always getting back to me . The whole team was great and made me feel at home. Even following up with me to make sure I was enjoying the new car, that is service.
Highly recommended!!
Outstanding service from Craig Whitters in the sales department in purchasing my new 2020 Terrain. He is incredibly talented in his profession as a credit manager. He works hard to help his clients get approved and it shows that he is truly dedicated to his position at the dealership.
As a female client everyone made me feel welcome and validated the moment I walked in the door and throughout the entire process of my purchase. I have nothing but great things to say about the staff and there service! 10/10. Thankyou so much Craig and Disbrowe St. Thomas.
Updated Post.....
Todd the service manger contacted me to discuss my issues and commented he read my Google review. I’m quite satisfied with the way things were handle and my concerns have been met for the most part at no cost to me. I’ve been assured that if there are any issues in the future regarding the same problem that they will be taken care of. Todd is a stand up guy and Disbrowe should be proud to have him on their team, he just kept a loyal GM customer happy and coming back to Disbrowe.
Original Post!!
Rather disappointed with the service department 3 days after warranty expires and they won’t do anything for me after I called and left a message a week ago to make a service appointment for a warranty repair.
I’ve been a Loyal GM purchaser for 25 years and have family members who work for and have retired from GM.
Shameful actions for a GM dealership.
They waited until after my warranty was up and I had to call them back.
Is this how customer service works??
So disappointed.
Michael Payne
Updated Post.....
Todd the service manger contacted me to discuss my issues and commented he read my Google review. I’m quite satisfied with the way things were handle and my concerns have been met for the most part at no cost to me. I’ve been assured that if there are any issues in the future regarding the same problem that they will be taken care of. Todd is a stand up guy and Disbrowe should be proud to have him on their team, he just kept a loyal GM customer happy and coming back to Disbrowe.
Original Post!!
Rather disappointed with the service department 3 days after warranty expires and they won’t do anything for me after I called and left a message a week ago to make a service appointment for a warranty repair.
I’ve been a Loyal GM purchaser for 25 years and have family members who work for and have retired from GM.
Shameful actions for a GM dealership.
They waited until after my warranty was up and I had to call them back.
Is this how customer service works??
So disappointed.
Michael Payne
If I could put no stars I would. Terrible service 👎🏽
Disbrowe staff (especially Kent Collings) were very helpful and informative when we purchased our new Chevy Bolt, and afterwards when we had questions.
Best GM dealership in ontario. Friendly staff and great vehicles. They are always helpful and I only buy my new vehicles there.
Reset the tire monitors, quick checked the alignment and tread depth on the tires. No charge 10 min and gone. Can't beat it. Excellent employees. Thanks Disbrowe.
I am enjoying my new ride - 2020 Equinox. Thanks Gary for looking after us and making the buying process painless.
We much appreciated Dave's assistance and sales approach to us. He explained everything that we inquired about and spent time introducing us to some of the features in/on the vehicle. We were very happy with our experience with Dave, Phil and Todd.
Everyone I dealt with was great. They did their best to make sure I got the best value and experience possible. Everyone was very flexible and understanding when dealing with my schedule and needs. This is the 3rd vehicle bought.
I like the selection at the dealership. It is great size with lots of selection. The sales/service personnel seem professional and willing to help. Whenever I looked at a car, they were helpful without being pushy. They helped me look for what I wanted. Parking is excellent at this location, many spots right out front.
I am very disappointed the last time I was there to do an oil change. Every time I go for an oil change, nobody ever acknowledges I’m even there. They see you but they don’t say a word. I know you can be busy at times, but just say something. When I finally did get help I was made aware of a recall on my vehicle (rear defroster, sliding glass) so they will do it but it will take a little bit longer (over 2hrs).
The advisor told me the rear window was replaced. So I said to her they must have had the window in stock then. She said Yes.
The next day I checked my window and noticed it was still the same rear sliding glass because I still had the tint on it. So I was lied to.
I brought it back and when the advisor saw me, she was visibly irritated maybe from something else, but she was very unprofessional and swearing and slamming things down. Shouting at other advisors. Finally, when I got to speak with her and explained I had the same glass in, she told me, with a terrible explanation, that the tech removed something else instead. At this point I don’t even know if she was being honest. I just knew I would never bring my vehicle back there for service. I’d rather drive to London.
To be honest, I have been disappointed in the service. I had a specific appointment time for 9:30am which was placed days ahead. Made the appointment that time because I work a split shift. My vehicle was supposed to be done at 12noon. At noon the service rep calls and says that my vehicle hasn't been started. I was originally told that to replace my brakes it would take 3 hours. Now I am panicking because I need to have my vehicle done, me picked up by the shuttle and get to work by 3pm. Magically they got my vehicle done in 1.5 hours but put me through a lot of unnecessary stress.
Seasonal tire swap accomplished effectively and efficiently.
Fantastic experience with Kevin and the entire Disrbrowe team.
The pricing was fantastic and they were absolutely stellar in turning it around and making sure we were aware of all the warranties still on the vehicle and I was impressed as they could have easily talked us into the most expensive topoff warranty. .but the next one down did all the same things and saved us $100.I
They really went above and beyond my expectations and were friendly, knowledgeable, and professional.
We love our new Cadillac SUV and would highly recommend this dealership.
You get much more than you pay for..and whole team that stand behind their word.
No one readily able to help me sell a car. Still missing pieces from from NEW car and weeks later still haven't received a response
Great people to deal with! Always available to help you out! Go above and beyond to keep their customers happy!!
Excellent service and pleasure meeting you Mr Foredom & Goodwrench Service Man!
🤘
Andy helped us with our Purchase of our new Canyon. Excellent experience overall. Very thrilled with our new tow vehicle.
Andy helped us with our Purchase of our new Canyon. Excellent experience overall. Very thrilled with our new tow vehicle.
Was just at the dealer to look at a new trucks, was told I could test it as I wasnt buying immediately. Fun stuff being profiled because of my long hair and driving into the lot in my daily comuter. Never will I purchase a vehicle from this lot or have my vehicle serviced here, london is close enough I dont have to
Got a 2019 GMC Acdia. Good vehicle...had it in now for 3 oil changes and have always been treated in a professional manner.
If you don't like reading reviews then in short - YES, definitely go to Disbrowe.
If you're still reading...I got my 2015 Terrain there a couple of weeks ago and love it. Dave (Sales) was great, answered my questions without any pressure. Jamie (Sales Manager), introduced himself and worked out a deal I happily accepted. Karen (Owner) also introduced herself and welcomed me to the dealership. The whole purchase went smoothly without any pressure or problems.
When everything is good, it's easy to give great service, the deciding factor is usually when there's issues. Thankfully the only 2 I have had were immediately looked at and taken care of under warranty without hesitation. That's the kind of service that will bring people back!
This was my first purchase at Disbrowe but they will definitely be a place I go back to for other purchases.
Please be carefully when you buy a pre-owner car whit this guys, bring your own mechanic. Not thrust in them. I bought a truck that is a headache several little problem, like key get stuck, airbag light etc. They say nothing g can be warranty!!! I can't add any further answer, I just paid more than 400 just for the key issue
If you need a new car go see Angela! The whole staff at Disbrowes in St.Thomas is amazing and super friendly. Absolutely love my Chevy Cruze!
Worked with Andy, for a second time. Great service, friendly and very helpful. Ended with a fantastic Buick Encore, recommended by Andy. He knew exactly what we wanted/needed would give him 10 stars if we could. Go out to Disbrowe, ask for Andy Fleming he will take care of you.
Had an excellent buying experience with Disbrowe's and specifically with our salesman Mason. Mason went out of his way to meet with us outside his normal hours and was extremely pleasant to work with. William in finance was also great to deal with. As a whole everything went very smoothly and we're loving our new Sierra.
All staff very pleasant. Dealt with Joanna McLean. She works extremely hard to make you happy. She is very knowledgeable about vehicles and her profession. Can honestly call her a friend now. I would recommend her to everyone I meet. Disbrowe in general is a great place to purchase a vehicle. Well done!
Willy, my sales rep was great every step of the buying process, down to earth and honest - the whole team was easy and friendly to deal with. Thanks for the sweet hatchback!
This is where I got my car. Great service. Ask for Ross. Down to earth salesman would highly recommend
Good fast service
The service team is great!!
Realistically, the experience I had at the Disbrowe GM dealership was the worst experience I have encountered at any shop (privately owned or dealership). Here's why:
My vehicle went in for service for a timing belt & water pump, among other work that I won't get into. I was promised that the work would be completed the same day. I live 1.5 hours from the dealership, so it was imperative my vehicle was ready by the end of the day.
While waiting in the lobby for 5 hours without any updates on my vehicle, one of the employees from the Sales department sent a customer, older gentleman who was having issues with his Chevrolet Impala, to the Service section. About 20 minutes or so later, a man from the Service department stormed into the showroom speaking loudly "Who sent me the guy with the Impala?". Nobody answered so the Service employee went on to shout "I don't help customers who don't buy cars from our dealership!!". I personally found this very intriguing as I had not purchased my vehicle from Disbrowe and my vehicle was in for service.
Eventually, I spoke again with the Service advisor who then informed me that my vehicle would not be completed the same day. I insisted to speak with the Service Manager, who finally found the time to deal with my issue. After having to demand to be accommodated, finally I was provided with a rental vehicle, to return home. Then, my vehicle was driven, the next day, 1.5 hours from the dealership to my home by an employee and the rental car taken. My fuel tank was left on empty.
Upon inspection of the completed work afterwards, all parts on the car were Napa aftermarket brand parts, which I was under the impression I was getting OEM parts. The wrong coolant was used. I was not given a complimentary oil change like I was told the day before. The price was adjusted slightly to accommodate my terrible experience and inconvenience, but all in all I would have ended up with much better service and pricing, had I went to a dealership in my own town.
If you're wondering why I even went there in the first place, I purchased the vehicle off of an employee who worked there, the car sold with a valid "safety". The work that was certified by the Assistant shop manager & the Licensed Mechanic was not up to MTO standards. So, I brought the vehicle back.
Generally, I do not post reviews. But this was such a terrible experience I want to warn anybody & everybody to stay as far away from this dealership as they possibly can. I didn't think it was possible to receive such terrible workmanship, service and value from a reputable GM dealership, but Disbrowe certainly proved me wrong.
Amazing experience, excellent and unbeatable pricing ***** (5 Star rating for that), good customer service and high display of professionalism. I would recommend this dealership to anyone looking to buy a GM vehicle.
Btw, GM vehicles are very good vehicles to own :)