Paul went well and above in helping John & myself choose our new Buick Enclave. He spent a great amount of time with us and all our concerns and questions were answered to our satisfaction.
This is the second Enclave we have purchased from Jim Wilson so that should speak for its self.
Kristin was very helpful in setting up the necessary paperwork for GM. Kristin also very capably answered any questions we had regarding this.
We certainly will recommend this Dealership to others.
I would like to give a shout out to Olivia Burleigh and Kristen Smith on making our experience buying our new GMC Terrain and amazing experience. Olivia's sense of humor, personality, and knowledge of the vehicle was outstanding. My wife could not make it into the dealership with me that day so she let me take the SUV home for the night for both of us to try and fall in love with. Just being given that opportunity to experience the suv and get familiar with it over a 24 hour period totally sealed the deal for us and also not to mention when Olivia brought her puppy Angus in on the Saturday to get the SUV back from us was another reason to say yes to this car :). I highly recommend Jim Wilson chevrolet invest in a dealership puppy cause it definitely breaks the ice and makes for a great conversation starter because nobody can say no to a puppy :).
Kristen Smith was amazing with all of the financing side of the deal and even did it via text and email on her long weekend off. Both Olivia and Kristen took time out of their own weekend and personal lives to make this deal happen. Normally a pile of paperwork can be overwhelming and a lot of signatures but Kristen made it so simple and easy for us and the time of pick up was super quick and easy.
I would recommend Jim wilson chevrolet to anybody looking for a new vehicle and definitely ask for Olivia and Kristen because you will not be disappointed whatsoever.
thank you again :)
Service sucks.....will not return.... made appointment for routine oil change and recall repairs for 11:30am a week in advance...arrive at scheduled time only to be told appointment was not till 1 pm and still may not be able to do jobs then....”do you want to reschedule?” ..... No we came from out of town
Kristin and Sam were totally awesome and had me in my new truck within about 6 hrs - what a powerful duo that knew their stuff and got things done efficiently!! Wow - thanks ladies for all the work you did! Cheers
My experience buying a brand new car at the age of 18 was by far more enjoyable thanks to Bernie and KarLee, they kept the energy high but also made sure I knew everything that was going on. Both my parents could ask questions and got A++ answers on everything. Couldn’t have asked for a better team at Jim Wilson Chevrolet I love my Chevy spark!
My husband and I had the pleasure of dealing with Lee in Sales and Kristin. They were both great to deal with and very professional. Would highly recommend to anyone looking for a vehicle.
Rating the Jim Wilson dealership a 5+ is an easy task as the service provided by Matt, Paul and Karlee was excellent. Each made the process of purchasing a new vehicle a stress free experience!
Thank you to each of you!
I Had an AWESOME experience picking up my new vehicle. Olivia provided excellent customer service and kept an open line of communication, answering any questions I had during my decision. Both KarLee and Olivia made the delivery process quick and easy. 5 Star Service! Great Job! Highly Recommended!
My experience at Jim Wilson was a no doubt 5-star experience. Olivia B was my sales representative. She was truly professional from the very beginning. Quick replies in all messages back and forth. If there was an answer she didn’t know, she didn’t make up any BS just for the sake of giving an answer, but would go out of her way to make sure she found the answers for me. She was honest from the beginning, and that truly goes a long way for me. She went above and beyond.
Kristin was also very pleasant to deal with, and was able to answer all questions I had.
Both ladies always greeted me with a smile, and displayed professionalism throughout the whole experience.
I was not overly impressed with the detailing upon taking delivery of my new vehicle. There was a fair amount of left over wax that was not wiped off the paint, smudges and streaks all over the glass, engine bay was never cleaned.
Other than that, my experience was top-notch at this dealership. Felt much more comfortable with purchasing from the dealership than any of the others I was shopping around at.
10/10 recommend Jim Wilson Chevrolet, would be happy to shop there again for future vehicles.
Thank you so much Olivia and the Jim Wilson team for helping with the purchase of my dream truck!
Purchasing a brand new GMC Terrain from Olivia B. at Jim Wilson's turned out to be a great experience for me. Olivia is professional, courteous and has immense product knowledge of the vehicles that she showed me. I didn't feel intimidated or rushed into purchasing anything. KarLee walked me through the paperwork and made sure I was satisfied with the purchase. I appreciated being treated so well in what could have been a very overwhelming process.
Adam Moon and Karlee Collings were great! Their service was above and beyond. Thank you for getting things worked out and having another happy customer on your hands. See you in 4 years! Cheers.
Had a GREAT experience buying my truck at Jim Wilson Chevrolet. Thanks to Adam and Karlee for helping me out with all my needs. Thanks again guys!
Service is generally good. Though I've had bad experiences with some staff. In particular a grey haired gentleman in the shop who has been dismissive and rude when talking with him.
First of all I would like to say thank you to the service department of Jim Wilson. Once a Dodge owner and issues with dodge service our family changed over to Jim Wilson and purchased new vehicles last year. This visit I brought in my father in laws vehicle in which is a dodge. They looked after the issues with speedy response keeping me updated with the process. Fixed fast. Service with our personal vehicles are always done professionally.
From start finish both Rob and Karlee did a fantastic job! Great crew! Thanks so much!
Went in for an oil change today, used their quick lube service. Everything was awesome, staff were friendly. Great experience
Jim Wilson's dealership was a great experience purchasing a GMC truck. I have purchased many new vehicles over the years and this dealership is by far one of the best. They welcome you on arrival immediately to serve. I would like to express my gratitute to Bernie my Salesman for finding me the perfect 2020 GMC truck. It was also a pleasure to deal with Karlee in the business office. I have dealt with other dealerships in the past and you have to go along way to find as nice of people as they are to deal with. I highly recommend Jim Wilson's in Orillia dealership.
A month ago, in the heart of the pandemic shutdown, I was in need of a new vehicle. I messaged many dealerships in the area with used vehicles I was interested in and Jim Wilson's was by far the quickest and easiest to communicate with. Adam Moon was the salesman I spoke with and he gave me his personal cell number so we could easily communicate at any time of day due to me being in the healthcare field.
The process was so smooth and I never once felt taken advantage of. Pricing was fair and service was amazing.
The day I was to pick up my car at 4pm, my vehicle at the time blew up on my way to work. I called Adam and asked if I could have my car earlier and he got it all sorted out including getting me transportation to the dealership!
I was so happy with the service and I would highly recommend them. In a time with so much confusion and stress, theyj made the entire process so easy and enjoyable.
Thank you so much!
Excellent sales and services! My company has been dealing with Paul and Karlee for 20 years now and I appreciate the respectful and fair treatment we always receive. The management always ensure customer satisfaction and are well trained to do their job. Good work Crew!
Recently made the switch from Ford to Chevrolet, and had the pleasure of dealing with Brandon Black, he is very friendly, patient and knowledgeable. Never was pushy, and took his time to work out a deal that worked best for me and my needs, and has continued to be helpful ever since. Had an issue with my sunroof and the service department was not addressing the issue, once I got Brandon involved he was very helpful to advocate for the issue and after three visits to the service department it seems to be resolved. Brandon has always made himself available and is great to deal with. 10/10 would recommend!
I want to give a big thank you to Brandon at Jim Wilson!
Not only was Brandon helpful, he was honest , had a fantastic sense of humor and went above and beyond to help us with our purchase! The whole experience was amazing!
We will definitely be buying another vehicle from Jim Wilson in the future
Thank you so much! We love our new wheels
Terrible service. Don't waste your time and money taking your vehicle here for repairs. I had them do my fuel injectors and they botched it, had to bring back and pay for my own rental so i could get to work. They refused to cover cost of rental on a job they had to do twice because they couldn't get right the first time. Also botched my bumper replacement, got it back with one of the license plate lights not working. They refused to fix saying it was like that when i brought it in (it wasn't) i had to call gm Canada to get them to fix it. They did, but what a hassle. Ill never go here for service again
Haven't owned a GM product since 2003 and wasn't satisfied then. Took a chance and came back, very happy I did! Brandon Black is an amazing sales associate and really tailored everything to suit my needs. Never felt pushed or rushed to buy. Exceptional quality and professionalism.
Haven't owned a GM product since 2003 and wasn't satisfied then. Took a chance and came back, very happy I did! Brandon Black is an amazing sales associate and really tailored everything to suit my needs. Never felt pushed or rushed to buy. Exceptional quality and professionalism.
Very nice atmosphere with all the staff at the dealership, Jim was great to reach out and connect to through the process. Brandon Black sold me my car and was great to deal with and was helpful and efficient through the whole process and continues to be there for support with any questions. Overall great experience and would continue to purchase my cars through the dealership and Brandon!
Bought my 2018 chevy Camaro from Jim Wilson Chevrolet.
The salesman "Brandon Black" was awesome, helpful with NO pressure to purchase. Great service all around.
Amazing service here. My first time at the dealership auto service and I called, they were so busy 1 week later in bookings...but once I explained my car was overheating and had to get off the road they said come and and they will try to have someone look at it. Theresa and Cathy looked after me and sent me home with their shuttle service and had it looked after in a hour. Amazing quality service. When I was there it was very comforting. Highly recommended dealership A++++ for service quality and catering to your needs. Not to mention great prices when it comes to dealerships. Keep up the great work guys. You will definitely see me again.
Took our truck in to have lug studs changed and seasonal tire change over. Was refreshing to not get hosed at a dealership and we got in next day. We drive down from muskokas to get service here.
Go see Adam Moon! He is very accommodating and attentive. He replies quickly when emailed and offers fair and competitive rates for purchase and trade in! Strongly recommend for a no nonsense and fun sales experience!
The purchase of my 2019 Silverado Z71 RST, was a great experience. I contacted Brandon Black my Sales Rep Who was a pleasure to deal with. I arranged to buy the vehicle through texting with Brandon, and the deal was stuck without a hitch.
With me living out of town, I commend the all the Representatives from Jim Wilson Chevrolet. I picked up my truck on a Saturday and even met Jim Wilson himself.
A huge thank you to Brandon Black and the Team at Jim Wilson Chevrolet.
Mike Abbott
Excellent sales & service, Brandon provided us a level of politeness & hospitality that easily earned 5 stars, Answered our questions, and provided a comfortable atmosphere, and best of all zero pressure,
Very happy CX-3 owners, ~*~*~*
Thank you, Fred , Rosie & Family
i Got my truck from Jim Wilson and initially it was sold to me with a crushed oil filter which eventually failed roadside. I took it in later for warranty work on injectors and my truck was returned with a dented tailgate. Most recently I had it in for transmission work which took two weeks and was returned with an exhaust leak so bad I had to shut the truck off at any stops. I had the exhaust supposedly fixed which lasted two days and now have the same leak and exhaust in the cab and when I call the dealership they tell me it’s no longer their problem. This dealership has been a pain since day one. Constantly being given false repair advice and fixing parts that are non issues on my truck and given the run around when trying to have repairs repaired. I will never spend a single dollar of my own money at this poorly run establishment. They claim to have a 100% customer satisfaction approval but when they send out the questionnaire they ask you not to fill it out if you have anything negative to say or cannot in fact give them 100%. I don’t give them 50%. How can you claim full satisfaction when you are censoring the feedback?????
Bernie Bartz - Was fantastic to deal with...even came in during his vacation to put the deal together. That's going the extra mile for a brand new customer.
LOVING MY NEW 2019 CHEY BLAZER.
Tres bien. Very good. The sales person was extremely wonderful. Answered all the questions we both asked pertaining to the vehicle we chose. Also the front desk person greeted us with a wonderful smile. Successful day for both sides. :)
Purchased a 2019 Chev Equinox in August 2018 from Bernie. Took it in today because the AC wasn't working. Service department told me it was the condenser unit and they would not have the part until Monday. Service department was going to send me home with NO A/C on the hottest weekend of the year until Bernie stepped in to get me a loaner. Thanks Bernie for turning this around and making this a positive experience
If i could give less than 1 star, i would!
I gave this place a second chance after a 2 hour oil change my first visit. This time it was a multi-point vehicle health check. I was assured by the guy checking me in that it would only be 45 minutes...1 hour max. Well, again, almost 2 hours later it was finished! Asking why it took so long, the same guy says, well we don't bring the vehicle right into the servive area, there's about a 15 minute wait to get it in. Maybe add that on to your time quote??? They think people have nothing better to do then sit around a car dealership.
Then to try and rip you off $200 for lubing your breaks, and another $70 for replacing a cabin filter? I guess they can suck some people in.
Will never go back again.
Buyer beware...last year I bought a 2018 Equinox at Jim Wilson in Orillia. My vehicle only has 25,000km and they said they need to clean and grease my brake pads and charged me $250.00 said not under warranty. They also didn’t come and ask me promission to do this work because if they would have I would have definitely questioned why only after 25,000km I am paying for work on my brakes...I am guessing this must be an issue with the Equinox vehicles because we should not be paying for brake pad issues at only 25,000km the brakes are hardly broke in at this mileage.
We are very happy with our 2015 Silverado purchased at Jim Wilson Chevrolet. Salesman, Bernie, was honest, thorough and knowledgeable. Our truck was detailed, equipped and ready for pick up as promised.
Karlee was excellent in guiding us through the financing and paperwork. Thanks for the advice, great service and the laughs we shared in the experience.
We recently purchased a truck through Bernie at Jim Wilson. He was extremely helpful throughout the whole process. He is very honest. Bernie looked at big picture when we were looking only at the present, which was appreciated. He gave us a great deal on the truck we purchased. We got more truck for less money at an amazing interest rate compared to other dealers offers.The sales manager KarLee was very friendly and pleasant to deal with as well.
Very happy with our new vehicle. We have purchased at least three new vehicles from Jim Wilson's and have had excellent service every time.
A special thank you to Paul and Ashley for going above the normal call of duty to make our purchase exceptional.
Great job!!!
Looking forward to cruising in my new GMC !!!
Every time I come here for service on my vehicle , the service department is terrible. No one greets you or even asks if you need anything. I have yet to have a pleasant experience at this dealership. I would rather drive to Barrie.
Brandon was awesome! Drove up from Lindsay and the service was fantastic!! I would recommend popping in to see them. Even with my less then perfect credit, they got me a beautiful car, with a great interest rate, and I never felt judged. Thanks so much Brandon!!!!
When I bought my truck from Jim Wilson, I bought from Sam Green. She was amazing, and respectful. (5 stars for Sam). I went in with my Girlfriend to look at the Trax. Unfortunately, Sam was not in that day so we met with Bernie. He was disrespectful and rude. I challenged him on a couple charges he included on the quote, and I said I wasn't charged those on my truck. He responded with "wanna bet?". I said yes, and he got very heated and said "OKAY MAN. WHAT DO YOU WANT TO BET!?!". He was also dropping F bombs during the entire conversation. Because of this interaction, my review of Jim Wilson goes from 5 stars to 0 stars if possible.
Nice people. My family has been getting cars here forever.
Exelent service and great for answering all your questions. Good dealer for sales or service.
Great service for my GM vehicles by Mike!
Good products.. passable customer service
I'm in Ottawa and was searching for a used 2011-13 Volt for months. The few that popped up here were either beat up or overpriced or both (one 2012 had been hit twice, for a 20K asking price; another had rust and a 24K asking price). I saw one at Jim Wilson's internet site on Xmas Eve 2015, a '12 with low miles. Within two emails, I had an excellent offer for my trade and an agreed price.
When we go there, Brendan was ready at 9 a.m. on a snowy Saturday, and the car was gleaming inside and out. Not a mark on it and lightyears better condition than every Volt I'd seen in Ottawa. We were suitably impressed. Brendan had us in and out in under 1.5 hours and were home by about 3 pm after stopping for lunch.
I've seen tons of salespeople, most of whom you would call "typical", and Brendan is not like them. He really went the extra mile in terms of service and preparation. I contacted him a couple week later for a couple things and he mailed them right away, with no issues. So top marks for after-sales service too. He even thought to give my daughter a stuffed toy that she is still amazed he threw in the deal. She loves its Chevy t-shirt.
I've bought a sold at least a couple dozen cars in my time privately and have dealt with almost every kind of dealer, from used-car lots in Toronto to megabuck showrooms in Montreal to private sellers in New York. Jim Wilson says their prices are "all-in" on the Internet and that customer satisfaction is their priority. Both were 100% true in my case. I can say Jim Wilson's will be on top of my list when it comes time to upgrade the '12 Volt.
Well worth the 4-hour drive on January 1! Do your homework - don't be afraid to leave Ottawa for a better deal.
Impressed by the attention to our requirements. My wife and I stopped by Jim Wilson just to check out some pick-ups for a possible upcoming purchase. I finally had to scrap a 1997 Blazer and needed another 4X4. Being a lifetime Chevy guy, I wanted a new Silverado. We were greeted by Bernie Bartz in the lot and he showed us several trucks which met our requirements. After going over all the specifics, I got a little cold feet and needed some time to reflect on the possible purchase. Both Bernie and the sales manager encouraged me to go home and think about it - absolutely no feeling of pressure. First time at a dealer that it wasn't suggested that I had to buy right now or I would miss the deal. We felt very comfortable and at ease. A great buying experience from first visit to drive away. Well done by all staff members.
OUTSTANDING USED CAR PURCHASE EXPERIENCE
AFTER A LONG SEARCH, AND SOME BAD EXPERIENCES WITH USED CAR SALES STAFF AT OTHER DEALERSHIPS, WE FOUND A USED VEHICLE AT JIM WILSON CHEVROLET AND HAD THE PLEASURE OF DEALING WITH PAUL GRAVELLE. PAUL TOOK THE TIME TO LISTEN TO OUR NEEDS, AND WENT ABOVE AND BEYOND TO MAKE OUR PURCHASE EXPERIENCE OUTSTANDING. AND, ASHLEIGH WAS ALSO ON TOP OF EVERY DETAIL WITH "THE PAPERWORK" AND WAS ALSO A PLEASURE TO DEAL WITH. I HAVE BOUGHT MANY VEHICLES, AND MY PURCHASE AT JIM WILSON CHEVROLET WAS AMONG THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I WOULD HIGHLY RECOMMEND DEALING WITH PAUL AND WOULD RETURN THERE TO BUY MY NEXT GM VEHICLE...NEW OR USED. THANKS AGAIN FOR DISPELLING THOSE "USED CAR SALESMEN" STEREOTYPES!!