Today, I came in for the one required service for my 2018 Audi Q5. Two weeks ago my dashboard said “Oil Change”. This service was told to me by the saleswoman at the time to cost couple of hundred dollars 2-3 hundred max. There is only 8000 kms on the car. When I came in, I was not prepared for the rude awakening.
A day prior to my appointment, a salesperson named Gurpreet called me and excitedly told me Audi would love to buy my car since it has very low mileage and get me into something new. FYI, a car is not an iPhone, I do not need to change it every year or every other year. I replied I need to pass this through the wife. Is the dealership that desperate for sales? Or does he think I was that naive?
Anyhow this email is about the service. I promptly arrived at 2 for my scheduled appointment. But the reception was not ready. So I sat and waited over 15 minutes for her to call me up. Why schedule a time when clearly there was no availability? Not great.
When Christine briefed me on the service she said they need to do 2 software updates. One for the trunk and one for the door. Both have features I have stopped using long ago as they do not work. Those two services and oil change. She then informed me the service will be 680$. I said how come? Going rates for oil change from Mr. Lube etc is 60-80$ max. Throw in filter change max 50$ more. How did it arrive at 680$? Christine herself even said this can’t be right. Later she corrected herself yup this is the charge.
Looking at the bill later, there is no n/c for the software updates, but a whopping 378$ for labour? Are you kidding me? I leased 2 BMWs back to back, no service was needed until 25,000 km later. Oil and filter was max 200 including labour. Are you saying Audi is that inferior? OR that you did not charge me for the software updates but you charged me the time to do the updates? Why am I paying for something Audi is rectifying; deficiencies they created themselves?
Solid service, not competitive pricing
I received an VIP sales invitation when we arrived to dealership i was very upset the sales man who helped us wasn't very source full we were very disappointed of his service before further we just left. Soon i might go Open Road Audi.
I went into open road Audi and dealt With Sarah. Super compassionate and works hard for your needs. Kit in the finance department is a great individual to work with as well. Felt super comfortable working with both of these people! Great people, great platform and sends you home in a vehicle as advertised. Would highly recommend asking for Sarah as your sales specialist
I had the pleasure of purchasing my Audi from Carl Cui at Audi Boundary. I have purchased a few cars this year and this is by the far the best experience I've had. From the moment I set foot in the showroom to the day of delivery, the level of service and professionalism has been outstanding.
Carl is a true expert and did everything possible to help me find the perfect Audi that met my needs. He was patient, attentive, and extremely knowledgeable about the vehicle, making the entire process seamless and exciting.
What truly stood out was the transparency and honesty throughout the buying process from all members of the sales and finance team. No surprises whatsoever. Carl took the time to explain all the details, ensuring I was fully informed about the terms of my purchase. Joyce was amazing and answered every single question I had, ensuring that I knew everything about the car before driving off. She also answered my questions even after I drove the car home, which I really appreciated.
I highly recommend Carl from Audi Boundary for anyone looking to buy a car, whether it is a new Audi or pre-owned vehicle. You won't be disappointed!
Exceptional service from Boundary OpenRoad Audi! The team went above and beyond to make my car-leasing experience seamless. Special thanks to Peter and Carl for their expertise and friendly assistance. Highly recommend them for a top-notch Audi experience!
The sales staff here are very good and informational. I have purchased two Suvs from them in the past two years. I am very happy with my Q4. The salesmen Yilang and Siavash both worked on an awesome deal. I'll keep going to them for all our future purchases and recommend to all my friends.
I would like to express my sincere gratitude to this Audi dealership, and especially to David, Erick, and Vivian for their assistance in getting my new Q8. Their service was incredibly attentive, proactive, and professional throughout the entire process. I am truly impressed with their dedication and expertise, making my experience so good! I highly recommend their outstanding service.
I recently had my 2022 Audi e-tron GT serviced for two safety recalls. Allan, one of the service advisors scheduled me for an appointment with a loaner vehicle. I returned the next day to pick up my vehicle which was detailed and charged. This is a perfect example of great customer service and why I continue to deal with this dealership. Kudos to Allan for a job well done!
Exceptional Service and My Dream Car at Audi Burnaby!
I had the pleasure of purchasing a 2018 Q3 Audi from Mr. Gurpreet at Audi Burnaby, and I couldn't be happier with the entire experience. From the moment I set foot in the showroom to the day I drove off in my dream car, the level of service and professionalism I received was outstanding.
First and foremost, Mr. Gurpreet deserves special mention. He is an expert in his field and went above and beyond to assist me in finding the perfect Audi Q3 that met my specifications. He was patient, attentive, and extremely knowledgeable about the vehicle, making the entire process smooth and enjoyable.
The Audi Burnaby dealership itself is a testament to luxury and quality. The showroom is immaculate, showcasing a stunning selection of Audi vehicles. The ambiance is both inviting and modern, creating a comfortable environment for customers. The staff, from sales to finance, were all friendly and accommodating, making me feel valued as a customer.
What truly stood out was the transparency and honesty throughout the buying process. There were no hidden fees or surprises in the final paperwork. Mr. Gurpreet and the Audi Burnaby team took the time to explain all the details, ensuring I was fully informed about the terms of my purchase.
The 2018 Q3 Audi has exceeded my expectations in every way. It's a stylish, powerful, and remarkably well-crafted vehicle. I'm absolutely thrilled with my choice, and I owe it to the excellent guidance and support I received at Audi Burnaby.
I highly recommend Audi Burnaby for anyone in the market for a new or pre-owned Audi. Whether you're looking for the latest models or a certified pre-owned vehicle like I was, you'll find exceptional options here. Mr. Gurpreet's expertise and the dealership's commitment to customer satisfaction make this a top-notch destination for car enthusiasts.
Thank you, Audi Burnaby, and a big thank you to Mr. Gurpreet for making my dream of owning a Q3 Audi a reality. I look forward to many years of enjoying this beautiful car. If you're considering an Audi purchase, don't hesitate to visit Audi Burnaby – you won't be disappointed.
I recently had the pleasure of receiving outstanding assistance from Sarah Zhang when purchasing my dream car, an Audi SUV Q5. I cannot begin to express my gratitude for their expertise and dedication throughout the entire process.
From the moment I stepped into the showroom, Sarah Zhang patiently listened to my preferences and requirements, taking the time to understand my needs. She expertly guided me through the various features and options available, providing valuable insights and recommendations that perfectly aligned with my desires. She attention to detail was commendable, ensuring that no stone was left unturned in finding the ideal Audi SUV Q5 that suited both my style and budget.
Throughout the negotiation process, Sarah Zhang displayed exceptional professionalism and transparency.
In summary, the assistance I received from Sarah Zhang during the purchase of my Audi SUV Q5 was exemplary. They possess an extensive knowledge of the Audi brand, demonstrated exceptional professionalism, and consistently went above and beyond to ensure my satisfaction. Their dedication to customer service is truly remarkable.
I highly recommend Audi to anyone seeking a seamless and enjoyable car-buying experience.
DO NOT BUY USED CARS HERE. I unfortunately had a very unprofessional experience at Audi Boundary and experienced a lot of gas lighting when ever I had questions or issues with the car. I was working with Gurpreet and his sales manager and the vehicle I wanted to buy was advertised as Certified Pre-Owned. When I got to actually financing the vehicle I was told it was not under warranty and was gaslit by Gurpreet into thinking that I was confused, and he was talking about another vehicle when I knew specifically which one I was talking about, and have photo evidence to prove the vehicle I test drove, referenced and ultimately purchased was advertised as having another year worth of a warranty and being certified pre-owned. I asked specifically if the moon roof seal had been checked, and was gas lit again, and was told that 'if it hadn't leaked yet it likely would not' and 'those leaks were for cars built after the pandemic'. I was told the car had been inspected and that this would not be an issue. I then experienced pressure from their finance team, Jahan specifically, to purchase additional warranty. I have now had the car 5 days and it was raining inside my car last night, because the moonroof is leaking, water then drips down from the overhead lights onto the center console, radio and gear shift. I am beyond disappointed, I feel taken advantage of, lied to, and do not trust their sales team. I told Gurpreet about the car leaking, he said he would contact service, its 9:45am, I have not heard from him so I called to set up the service appointment myself. I believe Audi Boundary will do whatever it takes to just push a car out the door and say what ever it takes to sell it without backing it up with action. I implore Audi Boundary to make this right but so far the experience has not been great, I will never buy a car here again. I will update my review accordingly if Audi Boundary makes this right.
Just picked up my 2023 S5 at Audi Boundary. Never thought I would be able to get into my dream car but Carl made it happen! He was awesome through the whole process and tailored a payment plan that best suited me and my wife. I highly recommend finding Carl at Boundary Audi for your next car!
Just picked up my 2023 S5 at Audi Boundary. Never thought I would be able to get into my dream car but Carl made it happen! He was awesome through the whole process and tailored a payment plan that best suited me and my wife. I highly recommend finding Carl at Boundary Audi for your next car!
Highly recommend Carl Cui from Audi Boundary, if you are seriously interested in buying & looking for an enthusiastic, knowledgeable & professional salesman!!
Recently purchased a new Audi Q4 etron sportback, worth the wait!!
First time Audi buyers and Carl exceeded our expectations above & beyond throughout the whole car buying process without the extra stress & pressure. He answered all our questions & concerns promptly and even followup with a text the next day! Thank you Carl, much appreciated!!! Thanks to the friendly sales & insurance team we met as well!
We bought two new cars within a year from our salesperson Peter Chen, he is a reliable and very honest sales, we got one of the best price across all dealership from Peter.
We encountered a few issues with the second car, and he is patient and taking his responsibility to help us figure out solutions. I would highly recommend go look for Peter to get a decent sales experience.
Start to finish it was an excellent buying experience. Desiree and the others we dealt with all had excellent product knowledge and answered all of our questions. The purchase process was streamlined and well explained. Delivery and education on our new vehicle was very professional and well done. I have no reservations recommending Audi Boundry to anyone looking to purchase their next vehicle.
Do not come here if you identify as a women (TOXIC MASCULINITY ALERT). I came in here today to test drive a car with my husband. The salesperson that "helped" us was Jordan Smith. Even though I was the one test driving the Q4, literally the whole time he was just talking to my husband about the car, did not even bother to make eye contact with me. At one point his back was towards me when he was explaining the details of the car to my husband; it was like I didn't matter. Never have I ever felt this disrespected in my life. So even though we are still interested in the car we test drove, we will FOR SURE not do business with this specific salesperson. I hope Audi will hire better, more respectful people in the future.
I recently bought a 2023 Q5 from Audi Boundary and I had a wonderful experience purchasing this car with Carl and Joyce.
I was looking to trade in my old vehicle for a new SUV when I walked in the dealership. Carl provided me with solid opinion and advice over purchasing a new SUV and provided me with a list of cars available that met my budget and needs. He also provided me with a reasonable assessment for my trade in vehicle when I purchased my new Q5. When I received my new vehicle, Joyce was able to provide a thorough walk through of the functionalities of my new vehicle.
I am very happy with my new Q5 and will definitely recommend Audi Boundary to my friends!
Have heard good things about OpenRoad Audi Boundary, and they helped us out years ago when our sunroof wouldn't close during a rainstorm, very kind and considerate, and patched well enough to get us home, free of charge. Just purchased a 2014 A$ Audi in fantastic shape, and are thrilled with our 'new' car. It's apparent that this is a very tight, and well-run dealership, and feels like they go out of their way to make you feel comfortable with any decisions, without pressure. Also feel like it's important to them that the cars are in ultimate condition before going out the door, and that the customers matter.
Thanks to Desiree in helping us with our car purchase, you made it easy and fun! Appreciated the competence and professionalism, as well as the no pressure tactic making it a very positive experience.
Everyone else we encountered during the process, finance, etc., everyone was very friendly and hands-on, without any pressure what's so ever. As mentioned, do feel like people who work here are proud to stand behind their company and do want the best for their customers.
We will certainly come back when the times comes, because of the great service we've received, from Desiree, and everyone.
Peter Chen is so knowledgeable that he can tell you anything about most of the cars. When I bought a car, he also gave me a lot of professional advice and helped me replace the car. While I was waiting for rsq8, Peter was eager to keep me updated on the progress. Peter was not only very enthusiastic in sales, but he also helped me with all the problems that my car encountered after the handover, such as the PPF and punctured tires.
I had an exceptional experience working with Joe Yen at Audi. His in-depth knowledge of their vehicles, along with his attentive and friendly approach, made the car-buying process smooth and enjoyable. Joe's professionalism and willingness to go the extra mile to meet my needs truly set him apart. Definitely give him a call if you’re in the market for your next vehicle.
While Audi is a luxury brand, this dealership does not offer a luxury experience. We booked a test drive for a car on a Friday and confirmed again by text and phone on Monday just an hour before our scheduled drive. We get there and literally as soon as we sit in the car, dealer pulls us out of it to tell us it's just been sold. After a long-wined excuse, it becomes obvious that they brought us in just to use as leverage/backup for an ongoing deal with someone else for this same car. Same old used car salesman tactics.
The manager then sends us an email asking if we were satisfied with our experience. Obviously not. We tell him we're interested in another car, he says he'll do everything possible to work out a good deal for us. A week of waiting later, and the best they can offer is $500 off (which they will of course collect in additional dealership fees later).
Long story short, I went and bought my Audi at another dealership, and I suggest you do the same.
I had a fantastic experience purchasing a 2023 A4 from OpenRoad Audi with the help of Carl. Carl was knowledgeable and professional, taking the time to understand my preferences and guide me through the process. The dealership was clean and well-organized. Joyce also helped me with the delivery, where she clearly explained all the features to best operate my new vehicle. I highly recommend OpenRoad Audi and Carl for anyone in the market for a new car. Thank you for a stress-free and enjoyable car-buying experience!
I recently dropped my car off for repairs at OpenRoad Audi. Although I didn't purchase the car there, Angel assisted me from the beginning. She promptly checked my car's warranty status and collected all the necessary information. Although I had to wait for some time to get a loaner, the overall repair process was incredibly fast. Angel shared detailed information about the repairs and kept me updated throughout the process. My friend had an issue at another dealership where he was left in the dark about his car's status, but with Angel, that wasn't the case at all. She genuinely cares about her customers and is very knowledgeable.
Angel was extremely nice and kind. I couldn't find anything that she needed to improve upon.
Peter Chen is by far the easiest and most knowledgeable Audi sales to work with. Due to supply shortage, the delivery of RS6 can take anywhere between 1 - 1.5 years. I ordered my car 1 year ago and almost forgot about it. Peter has been giving me order update consistently and proactively throughout the whole waiting time. When my dream car was finally here, he contacted a reputable vendor that Audi Openroad works with to install PPF on my car before I took the delivery. An absolutely 5 out of 5 experience!
I had a great leasing experience at OpenRoad Audi Boundary, the salesperson Chloe went above and beyond with my purchase experience. She stayed after business hours few times just to make sure everything was good. The delivery specialist Joyce also provided a different delivery experience compare to my last Audi. She patiently explained all the new feature and make sure all set up were good. My wife was pregnant and everyone at the dealership make sure she was comfortable as well.
Proud to be Audi driver for 2nd time. I also visited Lexus, Benz and BMW dealer but Audi dealership is always unique and luxury experience
Bought a new 2021 Audi E Tron 55 from them. Sia the sales person, made the entire experience absolutely fantastic and amazing with no worries or stresses at all. He did everything he could to make sure we were happy with the vehicle in addition to being patient,helpful and overall very knowledgeable. I would definitely come back here to buy another car from him.
I had such a wonderful experience trading and buying my new car here with Peter Chen. He was not pushy at all, and he gave me favorable options. From start to finish, I felt he genuinely wanted to help me, not just so he could get a sale(so important). I am so thankful I walked in, and he was available. I highly recommend asking for Peter Chen when buying your Audi here. I also want to mention that the service desk staff, especially Alex, is amazing. So friendly, so courteous really makes you feel welcome and part of the Audi family. I look forward to the continued business here!
We just recently, bought a new 2022 Audi Q5 from the Burnaby Audi Location. Eva Yan was our sales associate and she did an absolute amazing job helping us with our new car. She always kept us in the loop even though there were some complications from our side. She was very patient with us and explained us everything in full detail! Thank you so much for your wonderful service Eva!
Chloe Lu, the delivery specialist, also did a great job assisting us. She was amazing at explaining us all the features of the car and ensuring we found the one most suitable for our family. Thank you so much Chloe.
Good pricing and collection....
Though the marketplace listing didn't have much detail about the car, I talked with Joe Yen and he shared the pictures as I requested. Very nice, polite and patient sales person. Visited there and got back with a car of my choice the same day. Thanks to Joe and other open road audi members from financing, insurance and hand over team. Huge showroom, plenty of parking available.
Sarah Zhang was my sales and she was absolutely amazing! I need to trade in my old S5 and it was difficult to get the buyout price settled (so I dont lose money). Sarah tried her best and finally worked it out to completely take over my old lease, that saves me a tons of time and money!
Also I get my new lease with a 2022 Q5, which I love it! thanks Sarah
Really dependable Audi dealer. Excellent Customer service. Excellent hospitality. Helped me getting a good car in a really good deal. The car agent was really a nice person, helped me personally with all the details of the car, didn't hide anything. Called me after too asking if I'm happy with the Audi I bought. So recommend it highly to go to this OpenRoad Audi Boundary.
Bought my first Audi here with Joe Yen, who is the most responsible and knowledgable salesman I've ever met. The shopping experience was smooth since Joe was always responsive and being ready to help with us! I also traded in my old car w the purchase and Joe helped us gain the most reasonable price by always taking care of our requirement. Would definitely recommend him to go for a desirable purchasing experience at Audi!
The experience has been excellent to date. All the touch points - from the sales associates, Carl and Derrick, to the finance associate, Joy, to the delivery specialist, Sia - have been first class. Everyone is extremely knowledgeable and professional. I look forward to a long relationship with this dealership. Keep up the great work!
Dragos, the service consultant, is the definition of quality customer service. He way went above and beyond in helping me out today. I've always had amazing service and high quality service here at Open Road but this was far beyond what I've ever experienced. He's absolutely the best!
Thank you. Thank you. Thank you!
Really nice experience of buying a car here. They easily got my finance application approve. The sales person Carl is really nice, no push and very easy to get along with. He tried to provide as many accessories as he can, picked me up 20km away for delivery and got the vehicle well prepare. Excellent service!
This is one of the larger Audi dealerships in Metro Vancouver. Showroom is large with a few cars in the showroom for viewing. Service area is big as well but not many people working. There is also a lounge area is stock with coffee, tea, and water station. Recently I’ve been here twice and both occasions there is no bottled water in the fridge. This is quite disappointing especially on a warm day. I would’ve given another star if the lounge area is fully stocked.
HIGHLY recommend Sarah! She made our entire experience so easy. We waited about a month and a half for our Q5 to arrive and she was so patient and flexible with all of our questions. We even switched up the model half way through our wait and she easily made the changes. She was accessible and did not pressure us to anything. We told her what we wanted and she made it happen. Will be recommending her to any friends and family who are looking at getting an Audi. Thank you Sarah!
Just bought my 2022 Audi Q3 at this location. Was provided fantastic and professional service here. Especially big thanks to Peter Chen for the awesome and prompt service. Highly recommend!!! He is very friendly, helpful, patient, reliable and knowledgeable! Thank you very much!
I bought my first Audi in this shop. The shopping experience was far beyond my expectations. My sales consultant is Sarah, and as a bilingual sales person she speaks Mandarin and English very well. She's the most responsible salesperson I've ever seen. With her help I was able to get ahead of my order very quickly, which was rare during the pandemic. She always responds quickly for my questions. She gave me a very satisfactory price for my order. Since I had no transportation on the day I picked up the car, she sacrificed her time to pick me up in person. By the way, with her help, I got a lot of little Audi gifts.
Had the most exceptional service experience with Jay was extremely helpful and patient with all my questions. Very professional and extremely personable. If I could give 6 stars, he would get a 7!!!
Fantastic service.
Was looking for a part for my car, and honey was really helpful at the parts counter. amazing customer service, thanks so much for helping me to find the right part for my car!
Disappointing experience, after taking the car to the dealership to make an appearance package claim they failed to make the claim and I returned for the service and claim hadn't been started requiring an additional visit, after the windshield had been installed the lane departure system failed most likely due to incorrect calibration. Called to get fixed and they refused to give me a lift to my work and therefore I have to wait 2 weeks for a loaner car to address this issue. Will consider an alternative dealership for all future servicing. Still waiting for this issue to be addressed.
Tried leasing a vehicle here 4 seperate times. They can never compete with other Audi dealers...why?? It makes no sense....
Oh well, there are plenty of other Audi dealers to buy or lease from.
We recently purchased an Audi from OpenRoad and had the pleasure of dealing with Douglas. The service he provided was top notch and I would highly recommend him. He took great care of us while at the dealership and the entire process of purchasing our vehicle was seamless.
Came here because there was a BMW that I was looking for in their used inventory. The sales girl was really nice and courteous, responded to all my inquiries promptly. I really enjoyed my interaction with her. However I didn't end up getting the car because the sales manager was being rude, unreasonable and tried low balling my trade-in offer. I had been offered with a trade-in that was $5,000 lower than the average trade-in price on my car (I've done appraisal at another dealership and did my research...). And I after I questioned him, he kept trying to convince me that my car is hard to sell and get my car in resellable condition will cost him more than 5k... At the end he even said we don't want your trade in and you can go somewhere else. I was stoked at the end as he put in minimum effort to make the deal work, and tried to offer me $100 cash or equal value Audi swags to close the deal... I felt insulted and walked out of the door. If you want to buy a non-audi used car here, do it with cash, they have good price. But be careful with trade in as you may loose a good chunk of money there.
Joe Yen is the best sales person to deal with. I am the type of person who is more concerned about service than product. To my satisfaction Joe went above and beyond. I told him over the phone that I want to buy this car and we agreed upon the best offer over the phone yet he tried everything he could to provide me even the best price he could and on top of it he professionally handled the transaction.Honestly, If it was another sales person he or she could have sold the same car for more money but Joe stuck to his word and he delivered his promise that’s what it matters in life. Having said that If u looking for a car then by all means this is the dealership u want to shop. Based on my experience what I can suggest that don’t go after the deal but service! Nothing but fabulous service you will experience here including business, insurance and service. I am not getting paid for this review but I feel I should as I spent good time on leaving this review....just kidding!!!
Gavin
Green Flow Nurseries Ltd.
I just picked up my new beautiful A4 last week from Audi Boundary and have to say it was a great service experience and one I am happy to recommend!
Cynthia, part of the sales team was a pleasure to deal with. Her professionalism, knowledge and patience during the process (I liked two different models-and had a tough time deciding) was really supportive, and I never felt pressured to make a quick decision. I liked that! Go see Cynthia! Also, Harj and Vivian were very welcoming and supportive throughout my time there. I've been in the service industry for over 25 years, and know great service. This experience was one that I really enjoyed.
This morning I saw my Audi was running low in oil. Drove down to the dealership and was helped by Jalee. I was really impressed by his service. Was very kind and friendly and informative and although I did not purchase the car from this dealership I will go out of my way to service it here. Open Road you have a great person in your company. I will recommend your service department.
George
Best service experience. I have 3 cars and tried many places. These guys are great.
I was actually very impressed with the service I received at open road. The staff were friendly and eager to help.
Friendly Sale Staff, Professional Service Provider.
A truly openroad auto dealer and service department.
It has always been an A++ experience every time I go even just to visit.
No pressure sales person.
Always happy to answer your questions.
My tip to everyone, if you treat others with respect, they will do the same to you.
Who doesn't want a good deal and good service. =D